Themasessie TOPdesk-SCOM-koppeling
description
Transcript of Themasessie TOPdesk-SCOM-koppeling
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TOPdesk – Service Management Simplified
Themasessie TOPdesk-MSSCOM-koppeling
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TOPdesk – Service Management Simplified
Programma
+ 13:30 – 14:00 uur Ontvangst
+ 14:00 – 14:30 uur Welkom en introductie
+ 14:30 – 15:00 uur Introductie System Center
+ 15:00 – 15:15 uur Koffiepauze
+ 15:15 – 15:45 uur Live demonstratie
+ 15:45 – 16:00 uur Afsluiting
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TOPdesk – Service Management Simplified
Even voorstellen
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TOPdesk – Service Management Simplified
Hoe staan we ervoor?
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TOPdesk – Service Management Simplified
1992
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TOPdesk – Service Management Simplified
1992
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TOPdesk – Service Management Simplified
2013
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TOPdesk – Service Management Simplified
2013
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TOPdesk – Service Management Simplified
Internationaal
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
ITIL
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TOPdesk – Service Management Simplified
Eventmanagement
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TOPdesk – Service Management Simplified
Eventmanagement
Doelstelling
+ Opsporen van events
+ Het analyseren van events
+ Vaststellen van de juiste actie
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TOPdesk – Service Management Simplified
Monitoring
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TOPdesk – Service Management Simplified
TOPdesk en MS SCOM
+ Problemen van eindgebruikers wordenproactief gesignaleerd
+ Nauwkeurige rapportages oversysteemmeldingen via SCOM
+ De historie van meldingen en hunoplossingen wordt bijgehouden
+ Vanuit de TOPdesk-omgeving wordt SCOMdirect aangestuurd
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TOPdesk – Service Management Simplified
Vragen
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TOPdesk – Service Management Simplified
Wat heb je nodigvoor een
koppeling?