Social business & CRM Arjan Nataraj, Mixit

Social business & CRM

Social business & CRM

“… the world is becoming too fast,

too complex and too networked for

any company to have all the

answers inside”

Yochai Benkler

Voor aanbiedingen

Voor support

Dichterbij de klant

Hoe willen mensen werken?

Welke tools wil men dan gebruiken?

Welke oplossingen mogelijk?

New intranets

still finding their

feet; or sites that

have grown

organically over

time

AD- HOC

New intranets

still finding their

feet; or sites that

have grown

organically over

time

AD- HOC

Intranets

providing

content and

news; can’t turn

off, but taken for

granted

USEFUL

New intranets

still finding their

feet; or sites that

have grown

organically over

time

AD- HOC

Intranets

providing

content and

news; can’t turn

off, but taken for

granted

USEFUL

Intranets that

underpin day-

today

work of

staff; support

core business

and service

delivery

ESSENTIAL

Success

measure:

Adoption

AD- HOC

Success

measure:

Adoption

AD- HOC

Success

measure:

Usage

USEFUL

Success

measure:

Adoption

AD- HOC

Success

measure:

Usage

USEFUL

Success

measure:

Impact!!

ESSENTIAL

Intranet

Social business & CRM

=

SharePoint & CRM Dynamics

Social business & CRM

Contact? Arjan.nataraj@mixit.nl 06-55888776 @arjannataraj