Samenvatting Engels HC Deel 2

8/3/2019 Samenvatting Engels HC Deel 2

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Auteur: Cindy Devijver Middenjury kantoor 6&7Engels HC

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BASICThe basics of good business letter writing are easy to learn. The following guide provides the phrasesthat are usually found in any standard business letter. This basic of business letters are importantbecause certain formulas are recognized and handled accordingly.

Think of a basic business letter in three steps:

1 Introduction - The reason for writing

The introduction helps the reader understand in which context the letter should be considered.Possibilities include job interview inquires, business opportunity requests, complaints, and more. Eachtype of business letter has its own standard phrases which you can find in this this guide to differenttypes of business letters.

2 Details - What you would like to accomplish

The detail section of a business letter is extremely important. This is where you achieve your goals inwriting a business letter.

3 Conclusion / Next Steps - What you would like to happen in the future

Provide a call for future action. This can be a chance to talk in person, a follow-up letter or more. It'simportant and expected to make it clear what you would like for the next step from the person readingyour business letter.

The phrases presented in this guide provide a frame and introduction to the content of businessletters. At the end of this guide, you will find links to sites that give tips on the difficult part of writingsuccessful business letters - arguing your business objective. By using these standard phrases, youcan give a professional tone to your English business letters. Once you understand these basics, youcan refine your business letter writing skills by focusing ondifferent types of business letters, as wellas other business documentsto refine your skills for your business needs at your employers or yourown small business organization.

3.1 The Start

The start of any business letter begins by addressing the recipient of the letter.

Dear Personnel Director,

Dear Sir or Madam: (use if you don't know who you are writing to)

Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formalrelationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)

Dear Frank: (use if the person is a close business contact or friend)

Note: If you are unsure how formal you should be, always choose a more formal form. Writing to aspecific person is always preferred if at all possible.

3.2 The Reference

Begin by referencing a specific conversation or other contact means. If this is the first letter in a

conversation, you can also provide the reason for writing.

With reference to your advertisement in the Times, your letter of 23rd

March,your phone call today,Thank you for your letter of March 5

th.

3.3 The Reason for Writing

I am writing to...

... inquire about

... apologize for

... confirm

... comment on

... apply for
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Examples:

I am writing to inquire about the position posted in The Daily Mail.I am writing to confirm the shipment details on order # 2346.I am writing to apologize for the difficulties you experienced last week at our branch.

Once you have introduced the reason for writing your business letter, move on to stating morespecifically the purpose of your letter. Here are a number of possibilities:

3.4 Requesting

Could you possibly?I would be grateful if you could

3.5 Agreeing to Requests

I would be delighted to

3.6 Giving Bad News

UnfortunatelyI am afraid that

Examples:

Could you possible forward your job requirements?I am afraid that I will be able to attend the conference next week.I would be delighted to give you a tour of our facility this coming month.

3.7 Enclosing Documents

I am enclosingPlease find enclosedEnclosed you will find

3.8 Closing Remarks

Thank you for your help Please contact us again if we can help in any way.there are any problems.you have any questions.

3.9 Reference to Future Contact

I look forward to ...hearing from you soon.meeting you next Tuesday.seeing you next Thursday.

3.10 The Finish

Yours faithfully, (If you don't know the name of the person you're writing to)

Yours sincerely, (If you know the name of the person you're writing to)

Best wishes,Best regards, (If the person is a close business contact or friend)


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3.11 Sample Letter

Ken's Cheese House34 Chatley AvenueSeattle, WA 98765Tel:

Fax:Email: [email protected]

October 23, 2006

Fred FlintstoneSales Manager

Cheese Specialists Inc.456 Rubble RoadRockville, IL

Dear Mr Flintstone:

With reference to our telephone conversation today, I am writing to confirm your order for: 120 xCheddar Deluxe Ref. No. 856

The order will be shipped within three days via UPS and should arrive at your store in about 10days.

Please contact us again if we can help in any way.

Yours sincerely,

Kenneth BeareDirector of Ken's Cheese House


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INQUIRYVRAAG OM INFORMATIEWe write an inquiry when we want to ask for more information concerning a product, service or otherinformation about a product or service that interests us. These letters are often written in response toan advertisement that we have seen in the paper, a magazine, a commercial on television when weare interested in purchasing a product, but would like more information before making a decision. For

further types of business letters use this guide to different types of business letters to refine your skillsfor specific business purposes such as making inquiries, adjusting claims, writing cover letters andmore.

Remember to place your or your company's address at the top of the letter (or use your company'sletterhead) followed by the address of the company you are writing to. The date can either be placeddouble spaced down or to the right.

1 Important Language to Remember

The Start: Dear Sir or MadamTo Whom It May Concern - (very formal as you do not know the person to whom you arewriting)

Giving Reference:With reference to your advertisement (ad) in...Regarding your advertisement (ad) in ...

Requesting a Catalog, Brochure, Etc.: After the reference, add a comma and continue - ... ,would (Could) you please send me ...

Requesting Further Information: I would also like to know ...Could you tell me whether ...

Signature: Yours faithfully - (very formal as you do not know the person to whom you arewriting)

2 An Example Letter

Kenneth Beare2520 Visita AvenueOlympia, WA 98501

Jackson Brothers3487 23rd StreetNew York, NY 12009

September 12, 2000

To Whom It May Concern:

With reference to your advertisement in yesterday's New York Times, could you please send me acopy of your latest catalog. I would also like to know if it is possible to make purchases online.

Yours faithfully

(Signature)

Kenneth BeareAdministrative DirectorEnglish Learners & Company
http://esl.about.com/od/businessenglishwriting/a/Types-Of-Business-Letters.htmhttp://esl.about.com/od/businessenglishwriting/a/Types-Of-Business-Letters.htm


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RESPONDING TO A INQUIRY ANTWOORDEN OP EEN VRAAG OM INFORMATIEIt is very important to make a good impression when responding to inquiries from potential customers.Of course, the best impression will be made by providing the materials or information that theperspective client has asked for, this positive impression will be improved by a well written response.

Remember to place your or your company's address at the top of the letter (or use your company's

letterhead) followed by the address of the company you are writing to. The date can either be placeddouble spaced down or to the right. You can also include a reference number for correspondence.

For further types of business letters use this guide to different types of business letters to refine yourskills for specific business purposes such as making inquiries, adjusting claims, writing cover lettersand more.

1 The Start:

Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)

2 Thanking the Potential Customer for His/Her Interest:

Thank you for your letter of ... inquiring (asking for information) about ...We would like to thank you for your letter of ... inquiring (asking for information) about ...

3 Providing Requested Materials:

We are pleased to enclose ...Enclosed you will find ...We enclose ...

4 Providing Additional Information:

We would also like to inform you ...Regarding your question about ...In answer to your question (inquiry) about ...

5 Closing a Letter Hoping for Future Business:

We look forward to ... hearing from you / receiving your order / welcoming you as our client (customer).

6 Signature:

Yours sincerely (remember use 'Yours faithfully' when you don't know the name of the person you arewriting and 'Yours sincerely' when you do.
http://esl.about.com/od/businessenglishwriting/a/Types-Of-Business-Letters.htmhttp://esl.about.com/od/businessenglishwriting/a/Types-Of-Business-Letters.htm


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7 Example Letter

Jackson Brothers3487 23rd StreetNew York, NY 12009

Kenneth BeareAdministrative DirectorEnglish Learners Company2520 Visita AvenueOlympia, WA 98501

September 12, 2000

Dear Mr Beare

Thank you for your inquiry of 12 September asking for the latest edition of our catalogue.

We are pleased to enclose our latest brochure. We would also like to inform you that it is possible tomake purchases online at http:\\jacksonbros.com.

We look forward to welcoming you as our customer.

Yours sincerely

(Signature)

Dennis JacksonMarketing DirectorJackson Brothers


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MAKING A CLAIMKLACHTENBRIEFUseful Key Phrases

As someone who has worked with ...

we were very disappointed to find / see / have discovered ...

As our written agreement stipulated, we expected ...

I think you will agree that a communication problem exists. We would like you to ..., or provide us with a refund.

Example Letter

Drivers Co.3489 Greene Ave.Olympia, WA 98502August 17, 2001

Richard Brown, PresidentDocument Makers

Salem, MA 34588

Dear Mr. Brown:

As someone who has worked with your company for over 3 years, we were very disappointed to seethe documents you produced for our latest Drivers Co. publicity campaign.

As our written agreement stipulated, we expected full color leaflets with fancy explanatory texts, butinstead, we found that black and white photos had been included in the prepared leaflets. I think youwill agree that a communication problem exists.

We would like you to send out a photographer to provide us with the promised color coverage, orprovide us with a refund.

Yours truly,

(signature here)

Thomas R. Smith,Director


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VOCABULARY (ZOEK ZELF DE VERTALING)

to act on behalf of

to agree with

always at your service

as agreed

as far as I'm concerned

as far as the payment is concerned

as follows

as per invoice

as per to the conditions

as per your request

as requested

as soon as possibleat your convenience

at your earliest convenience

at your expense

awaiting your reply

to be able to to be authorised to to be characterised by

to be confident in

to be delighted to to be held responsible for

to be in arrears with payments

to be in difficulty

to be interested in

on arrival of the goods

on behalf of

on condition that - provided that

on delivery

on receipt of the order

on short notice

on written requestorder to be confirmed

our best attention

our offer is still open

outside address

to pay the maximum attention to the matter

payable in advance

please allow us

please send us

please send us your instructions

prices are increasing


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to reach the destination

to refer to to return a letter to the sender

to sell at the best

to send under separate cover

sender addressshort term

similar to sample - up to sample

to be late

to be overrun with orders

to be prepared to - to be willing to before the date we agreed upon

Best regards

body of the letter

circular letter

claim - letter of complaint

to come to a decision

to come to an agreement - to reach an agreement

complimentary close

to cope with the competition

correspond to the sample

to correspond with

covering letter

due to oversightenclosure - attachment

to fix an appointment

following your instructions

from order receipt

further to our letter - following our letter

goods listed below

greeting

half-price

to have the pleasure to to stop negotiations

to submit a sample

to suit the quality - to meet the quality

to take into consideration

the aim of this letter

the following items

the goods are available in our warehouse

the goods are not similar to sample

the goods are sold out

the goods arrived in good conditions


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the letter remained unanswered

the matter in reference

the meeting was cancelled

to our mutual benefit

to the kind attention ofunder separate cover

up to an amount of

utmost care

we acknowledge receipt of

we apologise again for

we apologise for

we apologise for the delay

we apologise for the mistake

we are sorry to have to we are sorry to inform you

to have the power to hereby

in case of need

in compliance with - accordingly

in due time - in due course

in good condition

in our favour

in partial payment

in reply to your letterin the absence of

to inform in due time

inside address

to let someone know in advance

letter opening - beginning of the letter

letterheading - heading

to look forward to looking forward to an early reply

looking forward to hearing from you

to make the goods available

to meet a demand

to meet customer's requirements

to meet the demand

Messrs

to notify in advance about

on advanced payment

we have received

we hope we'll receive the goods soon

we look forward to your kind reply


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we must apologise for

we remain - our kindest regards

we sent you

we thank you in advance

we wish to inform you thatwe would appreciate it if you could answer

we would appreciate your reply

with no obligation - without commitment

with reference to - in reference to with the compliments of

with the utmost care

with two weeks' notice

within the end of the month

within which

without delay

without notice

would you please let us have

would you please let us know

you ordered

you requested

you sent us

Yours faithfully (GB) - Yours truly (GB)

Samenvatting Engels HC Deel 2

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