Post on 16-Jun-2020
Hebben we nog een “werkbaar Kantoor”?
De impact van het Nieuwe Werken op onze kantoren
Zijn we wel productiever?
Paul van den Berg, VP Plantronics Global Customer Care
Analyses en meningen over de kantoortuin
Analyses en meningen over de kantoortuin
Onze route van Kleine Kamertjes naarKeigoede Kantoortuinen
2008 Crisis – Rationaliseren van kantoor ruimte 2010 Europese Leesman Workspace Satisfaction Survey 2010 NL Hoofddorp CCA Global Contact Centre Innovation Award 2011 UK Royal Wootton Basset opening van 1ste “Acoustic Temple” 2012 UK IFMA Award – Impact On Organisation 2013 Keulen en Madrid Simply Smarter Office geopend 2014 The Smarter Working Manifesto published 2015 Parijs Simply Smarter Office geopend 2016 NL Hoofddorp “Designed for the Ears” nieuw kantoor geopend
Smarter Working, onze Fundamenten
De topologie van het werken
Deliberation & Contemplation
Secludednot Office Immersion
Open Plan Office
ReflexiveThinking
Busy/Public Areas Refuelling
Away from Office
Joining Forces
Memorable & away from Work Zone
Birth of IdeaAlone
Stimulated
Fission-Fusion
Together
Onze versie van BBB
“Bricks”
Work TopologyFor Smarter
WorkSpaces
“Bytes”Mobile Unified
Communication & Collaboration
“Behaviour”Virtual
Professionalism
Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.
Human Realization
Analyse van onze eigen situatie vooraf
@leesman_indexleesmanindex.com 0 10 20 30 40 50 60 70
Individual routine tasks
Learning from others
Telephone conversations
Individual focused work, desk based
Informal social interaction
Individual focused work away from your desk
Spreading out paper or materials
Using technical / specialist equipment or materials
Reading
Collaborating on creative work
Collaborating on focused work
Thinking / creative thinking
Planned meetings
Informal, un-planned meetings
Relaxing / taking a break
Audio conferences
Business confidential discussions
Private conversations
Larger group meetings or audiences
Hosting visitors, clients or customers
Video conferences
Not supported at all
Very under-supported
Under-supported
Supported
Well supported
Very well supported
“Which activities are important to you in your work, and how well are they supported?”
65.2
@leesman_indexleesmanindex.com
In every study of modern offices
noise is the main bugbear
47.7%
Q2: How distracting do you find the noise
80.6%at least slightly distracting
90%at least slightly distracting
84.1%at least slightly distracting
47.7%58.9%Noisy colleagues
32.6%Voice communications
56.5%Noisy colleagues
36.4%Voice communications
49.9%Noisy colleagues
38.1%Bad Acoustics
Q3: What are your biggest noise complaints ?
Q5: Which tasks are most difficult to complete amidst noise ?
63.7%Telephone calls
51% Telephone calls
59.8%Telephone calls
47.7%60%no action
58%of actions failed to address the issue
30%no action
60%of actions failed to address the issue
30%no action
50%of actions failed to address the issue
Q7: What has been done to address noise ?
47.7%
Q10: Do you wear headset or headphone to decrease noise and be productive in workspace
54%Yes
70%Yes
75.5%Yes
23minsGemiddelde tijd om weer totconcentratie te komen
53% Employees afgeleid door collega's
2X Ziekte verzuim in open kantoortuinen
Geprobeerd en deels afgekeurd
Absorptie Moeizaam i.v.m. hogere densiteit en ruimte
White/Pink noise vermoeiend, niet comfortabel enhoofdpijn klachtenMaskeren
Meer wanden, panelenBlokkeren
Er moest opnieuw wordennagedacht samen met de experts
Julian Treasure Bill McDonough
Concentr
ate
• Focused individual work
• Quiet, enclosed space
• Private
Collabora
te
• Group discussions
• Presentations
• Audio / video conferencing
• Brainstorming sessions
• Formal meeting area
• Stimulating Co
nte
mp
late
• Taking time out
• Comfortable
• Re-energizing
Com
munic
ate
• Mixture of face-to-face and virtual collaboration / communication
• Superb acoustic shielding
• Fixed or flexible desk space
Ontwerp principes: Acoustic Zone-ing
Biophilia – de natuur in huis
Natuurlijkeelementen zoalsplanten, water
Natuurlijke noise masking
Optimalecombinatie geluiden zicht hebbeneen positief effect op de psyche SOUNDS SIGHTS INTELLIGENCE
Bijpassende visuele elementen
Enclosed Waterfall Open Mesh Waterfall Open Glass Waterfall
De juiste techniek
Natuurlijke afleidingBiophilic geluid een natuurlijkemaskering
Wijd verspreidde speakersSubtiele audio over een grote ruimte
Audio controleInteractive aanpassing aan de hand van kantoor geluid
De natuur in huis i.p.vopgewekte ruis
Resultaten van onze Smarter Working Journey
Absentie gereduceerd met 60%
Real estate kosten reductie van 30%
Productiviteit verhoogd met 20%
Personeel en Klant tevredenheid omhoog met 10%
65.2
75.0
84
Great Place To Work Survey
Great Place to Work® Plantronics E&A 2014 100 Best
58 Taking everything into account, I would say this is a great place to work. 93 91
U bent van harte welkom
Hoofddorp, Nederland Santa Cruz, Californie