Hebben we nog een “werkbaar Kantoor”?

De impact van het Nieuwe Werken op onze kantoren

Zijn we wel productiever?

Paul van den Berg, VP Plantronics Global Customer Care

Analyses en meningen over de kantoortuin

Analyses en meningen over de kantoortuin

Onze route van Kleine Kamertjes naarKeigoede Kantoortuinen

2008 Crisis – Rationaliseren van kantoor ruimte 2010 Europese Leesman Workspace Satisfaction Survey 2010 NL Hoofddorp CCA Global Contact Centre Innovation Award 2011 UK Royal Wootton Basset opening van 1ste “Acoustic Temple” 2012 UK IFMA Award – Impact On Organisation 2013 Keulen en Madrid Simply Smarter Office geopend 2014 The Smarter Working Manifesto published 2015 Parijs Simply Smarter Office geopend 2016 NL Hoofddorp “Designed for the Ears” nieuw kantoor geopend

Smarter Working, onze Fundamenten

De topologie van het werken

Deliberation & Contemplation

Secludednot Office Immersion

Open Plan Office

ReflexiveThinking

Busy/Public Areas Refuelling

Away from Office

Joining Forces

Memorable & away from Work Zone

Birth of IdeaAlone

Stimulated

Fission-Fusion

Together

Onze versie van BBB

“Bricks”

Work TopologyFor Smarter

WorkSpaces

“Bytes”Mobile Unified

Communication & Collaboration

“Behaviour”Virtual

Professionalism

Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.

Human Realization

Analyse van onze eigen situatie vooraf

@leesman_indexleesmanindex.com 0 10 20 30 40 50 60 70

Individual routine tasks

Learning from others

Telephone conversations

Individual focused work, desk based

Informal social interaction

Individual focused work away from your desk

Spreading out paper or materials

Using technical / specialist equipment or materials

Reading

Collaborating on creative work

Collaborating on focused work

Thinking / creative thinking

Planned meetings

Informal, un-planned meetings

Relaxing / taking a break

Audio conferences

Business confidential discussions

Private conversations

Larger group meetings or audiences

Hosting visitors, clients or customers

Video conferences

Not supported at all

Very under-supported

Under-supported

Supported

Well supported

Very well supported

“Which activities are important to you in your work, and how well are they supported?”

65.2

@leesman_indexleesmanindex.com

In every study of modern offices

noise is the main bugbear

47.7%

Q2: How distracting do you find the noise

80.6%at least slightly distracting

90%at least slightly distracting

84.1%at least slightly distracting

47.7%58.9%Noisy colleagues

32.6%Voice communications

56.5%Noisy colleagues

36.4%Voice communications

49.9%Noisy colleagues

38.1%Bad Acoustics

Q3: What are your biggest noise complaints ?

Q5: Which tasks are most difficult to complete amidst noise ?

63.7%Telephone calls

51% Telephone calls

59.8%Telephone calls

47.7%60%no action

58%of actions failed to address the issue

30%no action

60%of actions failed to address the issue

30%no action

50%of actions failed to address the issue

Q7: What has been done to address noise ?

47.7%

Q10: Do you wear headset or headphone to decrease noise and be productive in workspace

54%Yes

70%Yes

75.5%Yes

23minsGemiddelde tijd om weer totconcentratie te komen

53% Employees afgeleid door collega's

2X Ziekte verzuim in open kantoortuinen

Geprobeerd en deels afgekeurd

Absorptie Moeizaam i.v.m. hogere densiteit en ruimte

White/Pink noise vermoeiend, niet comfortabel enhoofdpijn klachtenMaskeren

Meer wanden, panelenBlokkeren

Er moest opnieuw wordennagedacht samen met de experts

Julian Treasure Bill McDonough

Concentr

ate

• Focused individual work

• Quiet, enclosed space

• Private

Collabora

te

• Group discussions

• Presentations

• Audio / video conferencing

• Brainstorming sessions

• Formal meeting area

• Stimulating Co

nte

mp

late

• Taking time out

• Comfortable

• Re-energizing

Com

munic

ate

• Mixture of face-to-face and virtual collaboration / communication

• Superb acoustic shielding

• Fixed or flexible desk space

Ontwerp principes: Acoustic Zone-ing

Biophilia – de natuur in huis

Natuurlijkeelementen zoalsplanten, water

Natuurlijke noise masking

Optimalecombinatie geluiden zicht hebbeneen positief effect op de psyche SOUNDS SIGHTS INTELLIGENCE

Bijpassende visuele elementen

Enclosed Waterfall Open Mesh Waterfall Open Glass Waterfall

De juiste techniek

Natuurlijke afleidingBiophilic geluid een natuurlijkemaskering

Wijd verspreidde speakersSubtiele audio over een grote ruimte

Audio controleInteractive aanpassing aan de hand van kantoor geluid

De natuur in huis i.p.vopgewekte ruis

Resultaten van onze Smarter Working Journey

Absentie gereduceerd met 60%

Real estate kosten reductie van 30%

Productiviteit verhoogd met 20%

Personeel en Klant tevredenheid omhoog met 10%

65.2

75.0

84

Great Place To Work Survey

Great Place to Work® Plantronics E&A 2014 100 Best

58 Taking everything into account, I would say this is a great place to work. 93 91

U bent van harte welkom

Hoofddorp, Nederland Santa Cruz, Californie