Roomservice 111028091722 Phpapp01

8/13/2019 Roomservice 111028091722 Phpapp01

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Bryan Cheong Teik SamChoong Yew HengFoo Wei KingChan Litt BinJeffry Chee Hoe Chan

Muhammad Faiz bin Sahrom


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What Is Room Service?! Room service is part of the hotel operations where

they serves food conveniently to their respectiveguest rooms by just calling the room servicedepartment and place order of food & drinks to besent to their room.

! Room service is a 24 hours service

! Duties includes checking of minibars upon checkout,collecting breakfast menus everymorning.Sending food and beverage & roomamenities to guest.


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Why Room Service?

! Can enjoy meals in the privacy of ownroom.

! Can place order even at odd hours.

! Food is delivered to room,therefore it savestime.


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Room Service Orders

! Telephone! Interactive TV system! Door Knob Menu


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Room Services Order FlowGuest Order / Order Taking- By phone- Door Knob Menu- Television

Preparation- Mise en place of the tray or trolley from the pantry- The order will be done by the distribution departments(kitchen/bar)

Distribution / Service- Room service staff bring the tray or trolley using stairs, lift orspecial lift for food

Billing- On spot OR charge to room- Room service department will communicate the order to the front office inorder to charge the bill to the room if the payment has not be done on spotby the customer


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The Sequence of Room Service

1. Knock the door lightly2. Announce yourself (room service~)3. Greet guest warmly4. Use guests name5. Ask if you may enter in the room6. Ask where to set up order7. Offer to pour beverage (bottle beverage)8. Service of the dinner according to the guest needs9. Offer additional assistance10. Inform guest about pick-up11. Wish guests an enjoyable meal12. Thank the guest


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Location of Room Service Pantry

! Close to the kitchen! Close to the service lifts! Close to storage areas


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Mobile Folding Room ServiceTable

! Comfortable eventhough for 4persons.

! Quiet rolling wheels

made from Vinyl-coated PVC.! Comes with a food

warmer racks below.! Can be cleaned with

soap and water, orcan be steamcleaned.


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Plate Warmer! Made from stainless steel.! Has double door for ease of

usage.! Holds up to 120 plates at a

time.!

Low electrical usage due tolow power needed tooperate.


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Blending Station! Allow you to blend almost any drink

at the touch of a button.! Each program combines the right

speed and timing to produce perfectly blended and homogeniseddrinks with no icy chunks.

! The blender comes complete with a perspex sound-reducing cover.

! The in-counter mounting providesextra stability, ease of cleaning and aneat appearance, making them idealfor exceptionally busy operations.


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Ice Machine

Makes up to 30 kg ofgourmet cubed ice a day.

Store 12.5kg of ice (approx.4 bags) in its storage binwith pouch holder andhygenic scoop holder.


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Food Warmer Machine! Fit up to 6 items inside.! The exterior is stainless steel, and

the interior is aluminum. Both cleanquickly and easily. With the addedbenefit of a removable back panel.

! Easy to maintain the quality of food.! Each unit has its own built in

thermostat to keep the temperatureat the optium level.

! Compatible with room service table.


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Types Of Menu


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Two types of menu

Breakfast Menu

All Day Menu


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Three types of breakfast

Light Breakfast

Standard / Continental Breakfast

Heavy Breakfast / American Breakfast


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Full English Breakfast(Traditional)


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All-Day Dining

! A la carte menuBenefit-Same as thenormal restaurantmenuDrawback-Limited to only acertain time


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Other Items

Amenities-Fruits-Chocolates

-Sweets

Mini Bar(in room)-Soft drinks-Alcoholic drinks

-Snacks


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Roomservice 111028091722 Phpapp01

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