Introductie MS Lync tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk'...
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description
Een presentatie over de mogelijkheden van MS Lync door Jeroen Jansen van Microsoft tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk' van maandag 17 maart 2014
Transcript of Introductie MS Lync tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk'...
Vroeger en Nu!
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Op wat voor manieren informeren encommuniceren we “vroeger”
Op wat voor manieren informeren encommuniceren we nu
Technologische ontwikkelingen: devicesCONTENT CREATION CONTENT CONSUMPTION
Bron: Rijks Universiteit Groningen
Verschillende mensen = verschillende functies, rollen,taken, wensen en achtergronden
Verschillende mensen = verschillende functies, rollen,taken, wensen en achtergronden
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ReduceComplexity
People @Center
Identity And Presence At The Core
Email & CalendarTeam
Workspaces
InstantMessaging
TelephonyConferencing Application
Integration
AcrossNetworks
AcrossDevices
Unified communications platformEnterprise-ready
Unified communications platformEnterprise-ready
Video gallery
HD video or high resolutionphotos of attendees
H.264 SVC support
Personalized collaborationexperiences
Intuitive controls
Consistent and familiar clients
Immersive experienceoptimized for touch
Mobile client experiencesdesigned for the device
Lync Web App for browseraccess to meetings
Single identity across businessand social applications
Shared contact card
Communicate directly fromwithin Office
OneNote Share
SharePoint integration
Communicate with anyone onSkype
Share rich presence information
Secure and archived InstantMessaging
Peer to peer voice
Lync is familiar and engaging,across a variety of devices and platforms
Lync is familiar and engaging,across a variety of devices and platforms
Lync is familiar and engaging,across a variety of devices and platforms
Communicate with hundreds of millions ofpeople with presence, IM and voice
254mconnectedusers
~50%of all Skype-to-Skype minutes include video
25%of international calling minutes (combiningPSTN and Skype-to-Skype) are Skype-to-Skype minutes
300bnminutes of video and voice minutes
40mconcurrentusers
TO BE THE GLOBAL
COMMUNICATIONS PROVIDER
THAT BILLIONS OF PEOPLE
DEPEND ON EVERY DAY
FOR SHARING EXPERIENCES.
Lync Web App MobileEvery Web Pagea Lync Endpoint
New Web API powers LWA, Mobile & opens new opportunities to developers
Enable and improvemobile productivity
Communicate in real timewith colleagues,customers and partnersfrom virtually anywhere
Enable new ways ofcollaboration with voice &video using a singleunified client
Share ideas and keepteams in sync
Reduce costs related tovideo conferencing,telephony and travel
Reduce costs throughsimplification andconsolidation
Manage with commonand familiar tools
Reduce total cost ofownership withintegration and sharedinfrastructure
Accelerate adoption ofonline services
Reduce IT operationscosts
Enables a path to unifiedcommunications –following a customer’sblueprint
Lync-to-PSTN callingLync-to-Lync calling
Enterprise calling features On-site networking
Easy-to-use features
Network health monitor
Fast in-calldevice switching
Completely integrated
PSTN) dialing
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Customer SiteSwitch: 157.56.64.2Port: 6/293910 163rd Ave NE #3222Redmond, WA 98052
SIP Trunk NENA i2 E911service provider
Circuit
ELIN Gateway toPSTN Carrier
Advanced call handling
Supported Languages for Call TreatmentCatalan French - FranceChinese - China GermanChinese - Hong Kong ItalianChinese - Taiwan JapaneseDanish KoreanDutch NorwegianEnglish - Australia PolishEnglish - Canada Portuguese - BrazilianEnglish - Great Britain Portuguese - PortugalEnglish - US RussianEnglish - India Spanish - MexicoFinnish Spanish - SpainFrench - Canada Swedish
Resilient
