Why the end user experience needs Service Assurance (Xangati)

Uw werkplek- en datacenterspecialistOntwerpen • Implementeren • Optimaliseren

Why the end user experience needs Service Assurance

Agenda• Introductie Xangati

• Klantcase DUO

• What’s new in Xangati

Introductie XangatiDoor Jason Purvor, Xangati

Xangati – the unique Service Assurance Engine

Jason Purvor - EMEA Director [email protected]

Ben Vaux – Systems Engineering Director [email protected]

Raise Alerts

Why we do what we do

Xangati Analytics EngineCorrelate all available metrics

second-by-second without agents

Correlates Full Flow

Analyze every second

Adjust Thresholds

What we do differently

Corporate Overview

Responsive Support7x24x365

Production Deployments400+ Customers

Strategic PartnershipsCitrix, Cisco, NetApp, Dell, VMware

Strong Technology7 Patents

Executive TeamFounded in 2007

Well-capitalized FinancialsVenture Funding, Citrix

MISSION Xangati provides workload/services performance management that enables IT admins and

DevOps to save time and money through informed investment decisions

VISIONIntelligent, automated optimization, orchestration in private/hybrid cloud environments

Our Strategy

STRATEGY Service Assurance Analytics

End-User Quality of

Experience

Predictive performance

metrics

Prescriptive remedial actions

Responsive/optimized IT

infrastructure, real-time ops

Service-assured risk mitigation

VI admin productivity

enhancements

Challenges of Delivering Service Assurance

Multiple Applications + Shared and Dynamic Datacenter = Unpredictable Performance Problems and Resource Inefficiency Challenges

Traditional infrastructure solutions (compute, network, storage) are inadequate as they are silo-specific and application unaware

Application performance management (APM) solutions are inadequate as they are infrastructure unaware

The Xangati solution addresses the challenge by understanding infrastructure behavior across silos in real time and its effect on application

performance and delivery to end users

Where we play

I want to run even more applications on my hardware investment

I need to make sure my virtual workspace infrastructure is scalable for growth

I need to ensure my application’s performance meets my SLA

My website has problems. I just don’t know where…

I want to identify and solve performance contention

I need a custom view for my specific workload

Thank You!



Klantcase DUODoor Arjan Hendriks, ICT-Partners

Introductie DUO• Dienstverlener:

• Voortgezet onderwijs• Beroepsonderwijs• Hoger onderwijs

• Studiefinanciering• Leningen

• Inburgeringsexamens

• Erkennen en legaliseren diploma’s

• Examen Distributie VO

Introductie DUO• Infrastructuur geplaatst op twee fysieke locaties

• Servervirtualisatie en VDI

• OTAP straat

• VDI gerealiseerd in 2011

• VDI gebaseerd op VMware View 4.5 en ESX 4.0

• In gebruik genomen na overgang nieuw gebouw

• Upgrade naar Horizon View 5.2 en ESXi 5.1

Probleemstelling• In controle van omgevingen

• Eerst VDI-omgeving

• Performanceproblemen VDI-werkplek

• Productselectie

Architectuur

• VDI-omgeving redundant

• Xangati redundant opgesteld• Beschikbaarheid eisen

• General Dasboard

• VDI Dashboard

Security• Essentieel

• Publieke functie

• Hacktest

Implementatie• OTAP

• Handmatige handelingen

• vSwitches• Splitsing verkeer (Management & VM)

• Certificaten

Voordelen DUO

• Real-time inzicht binnen VDI-infrastructuur

• Pro-actief beheer mogelijk

• Opschaling eenvoudig

What's new in XangatiDoor Ben Vaux, Xangati

Xangati – the unique Service Assurance Engine



Clusters

Applications

Servers

Users

Typical Enterprise XenApp IT Infrastructure

Xangati captures metrics in real-time from the entire end-to-end IT infrastructure

Web Servers

Horizon with ViewServers

XenDesktopServers

HypervisorHosts

Storage Systems

Other ITServers

Applications

Groups

Servers

Users

Desktops

Pools

Servers

Users

Guest VMs

Servers

Datastores

Users

Services

Servers

Health

Users

NFS Shares

iSCSI/FC LUNs

Health, Capacity

Performance

NetworkSwitches

Throughput

Latency

Health, Capacity

Physical & Virtual

Citrix NetScaler ADC

Out to the Clients

In to the Datacenter

Throughput, IOPS

Latency, Jitter

Users &Mobile Devices

APIs, HDXHTTP, AppFlow

AppFlow/HTTP & AppFlow/HDXnetFlow, sFlow

APIs:NetApp 7-modeESXi, v

Center

iFlow, IPFIXAPIs, PCoIP

WMISSHHyp

er-V, S

CVMM

XenServ

er

XenApp Servers

Applications

Groups

Servers

Users

APIs, HDX

Xangati Service Assurance Analytics

• With the aid of DVR-like recordings, Visual Trouble Tickets, root-cause analysis in real-time and prescribed remediation stepsResolve

• Predictive analytics, prescribed remediation, capacity planning, fast time-to-clarity, infrastructure optimizationPrevent

• Second-by-second, end-to-end including client devices, applications and users, at scale, no agents, automatic discoveryMonitorS

ervi

ce A

ssur

ance

Ana

lytic

s

Pred

ictiv

ePe

rfor

man

ce

*XSR13

Deployment Architecture: Virtual Workloads

Xangati Management

Appliance

Virtual Machines

DNSAD

XenServer Hosts vSphere Hosts Hyper-V Hosts

NetApp Storage EMC VNX Storage

Virtual Network

Application Workloads

Physical Network

Generic Storage

Deployment Architecture: Virtual Desktops/Virtual Applications

Xangati Management

Appliance

Clients Virtual Desktops/Virtual Applications

DDC/Desktop Brokers

VirtualInfrastructure

ApplicationDelivery

Controllers

DomainControllers

WAN/LAN

MONITOR: Performance, Availability and Efficiency

Availability Report

Real-time Scorecard

Spare Capacity Report

Live Performance Visibility Live Topological View

Service Histogram Report

Raise Alerts

MONITOR: Dynamic Thresholds

Analytics EngineAnalyzes incoming metrics second-by-second

Collect Metrics

Analyze Metrics

Adjust Thresholds

Self-Learned Dynamic ThresholdsContinually adjusted based on historical metrics and best practices

RESOLVE: Performance Problem Triage

Identify Problem

Analyze &RecommendRemediation

RESOLVE: Root Cause Discovery

Real-time Analytics Discover Root Cause and Prescribe Actions for IT Administrator to Perform

Root Cause Discovery Analysis of alarm storms saves valuable time for IT

Prescribed Administrative ActionsProvides the steps necessary that IT Administrators should perform

RESOLVE: DVR-like Recordings

Initiated by • End User• Event• Administrator

What is Captured• Every metric collected from the IT infrastructure

• Second-by-second granularity

Rapid Issue Resolution• DVR-like recordings with drill down details

Track Resource Contention StormsFrom when they first appear to when they begin to impact operations

Provides IT Guidance to Avoid Future StormsSee areas of impact, sources of contention

See resource contention storms as they mount

PREVENT: Future Performance Problems

PREVENT: Future Performance Problems

Impending Capacity Saturation Alerts

Capacity Recommendations Based on Performance Effects

PREVENT: Written Reports

Contention Storm ReportAnalyzes CPU, Memory, Storage, Network, Application and VMs

Capacity Utilization ReportCurrent percentage used and projected utilization

Recommended Actions ReportActions IT administrators need to perform

Scheduled or On DemandCan be emailed to a list of recipients

Xangati Operational Flow

• Deploy and Setup [Day 1]• Agentless, rapid and non-invasive

• Discover and Learn [Day 1 onwards]• Auto-discover and auto-map all relevant objects• Self learn each object behavior across multiple metrics

• Detect and Remediate [Day 1 onwards]• Self alert when object behavior is abnormal with respect to its metric• Alerts continually aggregated to identify problems (storms)• Storms analyzed and remediation recommended

• Anticipate and Plan [Week 1 onwards]• Impending capacity saturation• Focus on performance affecting saturation

• Monitor, Heal and Optimize [Day 1 onwards]• Understand inter-object and intra-object behavior• Identify slack and optimize• Identify degradation and heal

INTEGRATED PRODUCT SUITES

VI Suite

VDI Suite VirtualApp Suite

Network Suite

WebApp Suite

Trusted Solution

ENTERPRISE eCOMMERCE

HEALTHCARE

FINANCIAL SERVICES

UTILITIES

GOVERNMENT

EDUCATION

Xangati Service Assurance: Monitor, Resolve, Prevent

Predict and avoid future resource contention storms

Reports for planning and communicating

Recordings with the Root Cause Pinpointed

Dynamic thresholds learn from your environment

Dashboards with DVR-like playback to troubleshoot

Real-time End-to-End Metrics with NO Agents

Thank You!



• Introductie Xangati

• Klantcase DUO

• What’s new in Xangati

Samenvattend

Vragen

Bedankt voor uw aandacht!

We zien u graag bij onze stand!

ICT-PartnersVosselmanstraat 27311 CL ApeldoornT 055 528 22 22E [email protected]

Hoofdweg 2909765 CN PaterswoldeT 050 364 31 02E [email protected]

Why the end user experience needs Service Assurance (Xangati)

Technology

Transcript of Why the end user experience needs Service Assurance (Xangati)