Professional skills Webinars · messages clear, concise and compelling. This webinar will teach you...

Professional skills Webinars Learning OutcOmes and Overview

www.inspiremotivateandengage.com

www.facebook.com/IMEorg/

[email protected] 3124 1005



https://www.facebook.com/IMEorg/


http://inspiremotivateandengage.org/

[email protected]

2 Professional skills Webinars – learning outcomes and overvieW

insPire, motivate & engage

Webinar subject learning overvieW learning objectives

In this webinar we look at findings and appli-cations from the latest research about how positivity and happiness at work lead to higher performance, greater engagement, increased happiness at work and enhanced relationships, the practical approaches that can help you to leverage these ideas in your day-to-day work and lives.

Studies have found that people who use four or more of the top character strengths are more likely to experience job satisfaction, enjoyment, engagement and meaning in their work – irre-spective of what these strengths are. In this we-binar we explore ways to harness your greatest strengths to make, manage and sustain success-ful relationships, teams & collaborations, build engagement and resilience levels, maximise per-formance and productivity, and increase happi-ness at work.

• Introduction to thenewscienceofHappinessatwork

• What does ‘happiness at work’meantoyou?

• Whatdoes‘maximisingyourhap-pinessadvantage’mean?

• Whathelpsandwhatharmshap-pinessatwork?

• Applyingyour‘happinessadvan-tage’inpractice

• Harnessingthepotencyof• positivityand the essentials of engagement and high perfor mance• BackgroundandBenefitsof strengths based leadership and other strengths based approaches• OptimisingyourSignaturesStrengthsand any you want to strengthen• Mixing youridealstrengthsblend

for specific situations• Usingstrengthsbasedapproach-

eswithothers

maximising Your Happiness advantage

Playing to Yoursignature strengths




In this webinar we look at how to bring really great listening to your relationships, and in-cludes simple to more expert and sophisticated techniques.

“The better a person is as a listener, the more likely they are to rapidly rise up in the organi-sational hierarchy and to perform well as a manager...” (Behaviour & Organisations report, 2008) But most of us think we are much better listeners than we really are, especially when we are busy, overstretched, pressured by deadlines or otherwise stressed.

• Howgoodisyourlistening?• Leadership lessonson listening,

questioning and moving otherstoact

• Seven Really Terrific Questionsforalmostanysituation

• LAB Profiling – a technique foradvancedlistening,noticingand-influencing

• AToolkitofSMARTQuestions

listening,noticing, askinggreat Questions

This webinar considers some of the contempo-rary realities and newest thinking about why high trust relationships matter so very much to our success now, and then offers a toolkit of practi-cal approaches and strategies for strengthening your own capacity for making strong authentic, trustworthy, highly engaging and resilient rela-tionships.

“Four-fifths of an organisation’s market value is now in intangibles.” (‘Tomorrow’s Relationships: Unlocking Value’ 2014 report) and the need to forge and sustain high quality relationships might now perhaps be the single most important capability for our success today – as profession-als as much as leaders, as well as organisations.

• Whyrelationshipsnowlieattheepicenter of everything we dowork

• Revitalising Learning Organisa-tion capabilities and the disci-plinesofcreativity;

• Harnessing the power and po-tencyofpositivity;

• StrengthsBasedLeadershipandFacilitativeLeadership;• Usingskilleddialogue,expertlis-

teningandthefineanddifficultartofaskingSMARTQuestions

building High trust relationships at work




In this webinar we look at findings and appli-cations from the latest research about how positivity and happiness at work lead to higher performance, greater engagement, increased happiness at work and enhanced relationships, the practical approaches that can help you to leverage these ideas in your day-to-day work and lives.

• Introduction to thenewscienceofHappinessatwork

• What does ‘happiness at work’meantoyou?

• Whatdoes‘maximisingyourhap-pinessadvantage’mean?

• Whathelpsandwhatharmshap-pinessatwork?

• Applyingyour‘happinessadvan-tage’inpractice

maximising Your Happiness advantage

Playing to Yoursignature strengths

This webinar provides tools & techniques foraccomplishing results in ways that enhance re-lationships, proactive planning, juggling compet-ing demands, recognising and shifting unhelpful habits and enhancing relationships.

Only one in four people feels that they are livingup to their creative potential.Knowing how to leverage your creative strengths,while keeping an eye out for blind spots, will al-low you to use your particular style of creativityto engage in whatever you are doing…In this webinar we look at what this might meanfor you and how you can maximise your own per-sonal brand of creativity to greatest advantage.

• TheimportanceofBALANCE• 21stcenturytimemanagement-

techniques• 9 Tips for effective email man-

agement• Balancing and playing to your-

strengthsandpreferredwaysof-working

• CreativityWakeup• Whyyourcreativitymattersmorethaneverbefore• Differentwaystobecreative• EssentialCreativeCapabilities• Practicaltoolsandtechniquesforbeingmorecreative

21st timemanagement –managing multiplePriorities

being more creative at Work – tools & techniques




This webinar looks at what this means and howyou can build your own resilience capabilitiesfor when you need it. The workplace throws upa steady stream of obstacles and challenges -colleague relationships, organisational ways ofworking, workloads etc., and it’s our resilience orthe ability to cope with the obstacles that comeour way, to bounce back, learn from mistakes, tomake amends when necessary, and most impor-tant necessary, and most important of all, beginagain without rumination or regret, which deter-mines our wellbeing at work. And where resil-ience was once seen as a rare human feat – wenow know that resilience can be learned and im-proved through experience and training.

• Theriseofresilienceasaperfor-manceimperative

• Definingpersonalresilience• PsychologicalCapital• RealisticOptimism• Howtobuildresilience–espe-

ciallywhenyouarenotfeelingit

building resiliencecapabilities forthe tough time

This webinar provides a highly practical look atthe different uses and benefits of coaching andhow to do it expertly.

• Whatiscoaching• Whycoach• Howtocoach• EmotionalIntelligence,empa-

thy,listening&noticing• TheGROWcoachingframe-

work

coachingtechniques




Simple strategies to discover your sales confi-dence and build a business to be proud of.This webinar will transform the way you think about selling. It will give you simple strategies based on decades of achievement and experi-ence.There are no tricks or sneaky sales techniques to convince someone to buy. The focus is on sim-plicity and an intelligent way to build successful relationships based on mutual value.This course is perfect for anyone who wants to improve the way they sell.

• Intelligentselling• The qualities of an intelligent

salesperson• Thepowerofquestions• Asalesprocessthatworksevery

time• Howtocloseasaleintelligently• How to respond when they say

’No’• Howtobesuccessfulatsales

intelligent selling masterclass

Setting effective objectives will guide your teamand organisation in the right direction and helpyou achieve your organisational / departmentalstrategy. Badly formulated objectives will steeran organisation in the wrong direction and canlead to demotivated staff and poor results acrossthe board. Therefore it’s important to learn howto set objectives effectively and this session willshow you how to do just that.

• Describethedifferencebetweengoalsandobjectives• Createandpracticesetting• SMARTobjectives• DiscussWOOPandPACERmod-

elstohelpyouachieveyourob-jectives

a beginners guideto Setting Effectiveobjectives




This builds on our ‘What is Selling?’ webinar and considers other factors that drive success. We all know that sales skills are important. So when a business underachieves it’s usually seen as a sales problem. Sometimes it is, but often it isn’t. Poor sales performance is the effect but the root cause is often elsewhere. • Ineffectiveplanning.• Weakanduninspiringmessages.• Poorcommunication.• Nosalesprocess.• Lackofexperience.These are called Barriers to Success. And in this session you’ll learn how to identify and remove them. When you do you dramatically boost your chances of success.

• Whatarethebarrierstosuccess?• Howtheyareconnected• Howyoucanbreakthemdown.• Introducingthe5universalprin-

ciples of success that apply toanybusiness.

• A framework for implementingthe 5 principles of success intoyourbusiness.

sales foundations

Having a great business product or service isn’t always enough to succeed. You must attract at-tention and arouse interest or you’ll be invisible. That’s why it’s so important to develop messages that motivate people to buy.The easier you make it for people to understand and be enthusiastic about your idea, the more successful you’ll be. And you do that by making messages clear, concise and compelling.This webinar will teach you the basic principles of creating the messages you need to succeed.

• Whymessagesareso importanttoyoursuccess

• The qualities of powerful mes-sages

• Introduction to Message Stack,theprovenframeworkcreating;

• InspiringVision• PowerSummary• EngagingStory

the Power of messages




Every business needs a plan to succeed. And the simpler this is the better. There are two key rea-sons why developing a plan is a good idea;

1. It provides focus so you spend more time on goal-related activities. And the more you focus on a goal, the better your chance of achieving it.2. It removes guesswork and introduces more certainty into your business. When you have goals to measure performance against, you can clearly see how well you are doing.

You know that you need a strategy. But perhaps you’re not clear about the best way to create one. This session will give you a framework for creating a simple plan that you can achieve.

• Howtomakeaquickassessmentofthemarketpotentialforyouridea.

• Blueprint - the framework thatdefinesthefivekeycomponentsofastrategyyouneedtoknow.• Businessmodel-thedifferent

waysyougeneraterevenue• Howtosetgoals• Definingyourtargetaudience• Saleschannelsyoucanuse• Forces that can impact your

success• Theeightchannelstobuildyour

audience.

How to build a vibrant audience to sell to?

There is absolutely no doubt that the best way to make a powerful connection with your audience is with a compelling, attention grabbing tory.We all know how hard to is to succeed today. Every business is super-competitive and it’s hard to stand out from the crowd. Attention is the new currency of success. Without it we are invisible.Some people respond by shouting louder and selling harder. But high-pressure sales tactics no longer work. Everyone hates pushy salespeople don’t they?So you need a more intelligent approach to grab-bing attention and selling your ideas. And you do that by telling a story that excites your audience.

• Howtodevelopandtellpowerfulattentiongrabbingstories.

• How to write stories that havestar quality and maximum im-pact.

• Howtouseaprovenstructuretocreategreatstorieseverytime.

• How to design stories so theyflowbeautifully.

• Howtopresentstories inawaythatcaptivatesyouraudience.

Why stories are the Powerhouse of Your success?




You can assert yourself much more effectively in your presentations when you are confident about what you are presenting. Many of us lack confidence and assertiveness as presenters be-cause we are not sure how to put a presentation together to convey a strong and persuasive mes-sage.

In this webinar you will be taken step by step through a simple pitch scenario using the super useful acronym ARMED. Built in to the acronym are 5 key elements that are essential ingredients for any pitch or presentation you may have to give. With the right kind of planning and prepa-ration you will be able to assert yourself much more effectively when you finally get up in front of an audience to deliver your all-important mes-sage.

• IntroductiontoARMED• Gettingtheaudience’sattention• The3-partstructure• Focusontheaudienceneeds• Thecompellingkeymessage

5 crucial elements that make a successful Pitch




Curriculum Vitae literally means ‘The story of my life’. However, creating a winning CV is more sales brochure than biography.In this webinar you will learn how to identify your career details that are relevant to a particular va-cancy and create a document that persuades HR professionals and hiring managers that you are a candidate worth meeting.A CV only has to succeed in achieving one key ob-jective - to demonstrate to the employer that you are a candidate that matches the requirements of their specific vacancy.In this webinar we will show you how to do this in just two pages.

Used in the right way a cover letter can be a pow-erful tool in opening the employer’s eyes as to why you are suitable for their vacancy.In this webinar we will look at how to identify the key skills an employer is looking for and how you can write a cover letter that shows why you fit the job.If you worry that your suitability for a job is hid-den in your CV then a cover letter can be an ex-cellent way of drawing the employer’s attention to those 3-5 key skills or experiences that make you a good fit.This is especially true if you want to plead your case - to overcome the initial objections you think an employer may have when your experi-ence doesn’t seem quite right on paper.

• KnowingwhattoincludeinyourCV

• Choosingaformatthatworksforyourcareerhistory

• Uncovering thekey informationthatwillboostyourcredibility

• MakingyourCVmatchavacancy• Avoidingembarrassingerrors

• Understanding why we write acoverletter

• Identifying what an employerwants

• Creatinganeffectivestructure• Do’sanddon’ts• Usingacoverlettertomakeyour

case

Writing a cv

Writing a coverletter




Is your email out of control? Do you find it dif-ficult to write effective emails that say what you want them to say? Or do you want advice on how to tame your in-box? In this webinar we look at how to craft well written and business appropri-ate emails that convey your message successful-ly. And we will also learn how to take the stress out of email by managing it once and for all.

Nowadays, every job requires basic Excel skills. This webinar session will teach you how to use formulae instead of a calculator within your Ex-cel document. It will also provide you with tools and shortcuts to make your spreadsheets look professional.

Communication is the vehicle which allows hu-mans to recall the past, think in the present, andplan for the future.” - Roy Berko, This Business ofCommunicating. In this webinar we discuss whycorporate communications is so important, howit can strengthen morale, improve loyalty, andbenefit a company’s bottom line. We will reviewthe differences between Internal and Externalcommunications, and how to develop strategiesfor both.

• Howtoavoidthemostcommonemailerrors

• Structuringyourmessageseffec-tively

• Becomingamasterofyouremail• Knowingwhenandwhennotto

email• Toolsthatwillreduceyourtraffic

• Be able to enter formulae toadd,subtract,multiplyanddividetwofigures

• BeabletousetheAutoSumfea-ture toaddupa rangeofnum-bers

• Beabletousebasicformatting-functions such as fill, text col-ours,bordersandalignment

• WhatisCommunications?• Whyyouneedacommunicationsplan• How to develop a communica-

tionsplan• nternalvsExternalaudiences

Writing andmanaging email

a beginnersguide to excel

the Power ofcommunicationsPlanning




“Tell me about yourself” - a deceptively simple interview question that many of us struggle to answer effectively.Should you describe your entire career or be se-lective? If you are being selective what informa-tion should be included and what should be left out?In this webinar we look at how this opening ques-tion can set the tone for the entire interview and how to answer effectively. Done well, this can create a good first impression that produces real momentum and drives the rest of the meeting.

What gets you out of bed in the morning? What type of work motivates you to do your best? Is it money, working with colleagues you like, or puz-zling out a challenging problem? By understand-ing yourself you will be on the way to figuring out what kind of work environment you will excel in. If you have ever felt like the proverbial square peg in a round hole then this webinar will help you.

• Pushversuspullmotivation• Whatformsourdrivers• Knowingyourmotivations• Applyingtheconcepttoyourca-

reerchoices• Changingneeds

Preparing YourPersonal Pitch

understandingYour career drivers

• Understandingwhyinterviewersusethisquestion

• Knowingwhattoincludeinyouranswer

• Structuringaresponsetomatchavacancy

• Keeping the interviewer’satten-tion

• Gettingitright




Love it or hate it, Microsoft Outlook is still the main email client used in most offices. This ses-sion covers some useful shortcuts and tools to help manage and organise your inbox and cal-endar to work more efficiently, helping you to get more done in less time.

There are certain skills that every employee must master if they are forward-facing with custom-ers. This webinar session looks at both face-to-face and telephone interactions with customers, to improve conversations and explain how to provide an excellent level of service at all times.

• Understand when and how touseflagstoorganiseyourinbox

• Be able to use rules and quicksteps to streamline your inboxandautomatebasicregulartasks

• Beabletousecategoriestohelpyouunderstandyourcalendaratfirstglance

• Understandwhatgreat custom-erservicelookslikeandwhyit’simportant

• Be able to prioritise differentcustomers’needseffectively

• Beabletodealwithchallengingcustomersandcomplaints

increase YourProductivity Withoutlook

customerserviceexcellence

How to sort and use conditional formatting to analyse data.

• Beabletosortdatawithoutdis-rupting the rest of the spread-sheet

• Beabletousefilterstoviewse-lecteddata

• Beabletouseconditionalfomat-tingtoanalysedataefficiently

successful excel spreadsheets




If you are anticipating your first performance ap-praisal, you might not know what to expect. One of the most important things you can do to en-sure you appraisal goes well is to prepare for it. This webinar session will teach you what to ex-pect at a performance appraisal and how to en-sure you are prepared and ready to get the most from it.

• Beabletoprepareforyourper-formanceappraisalmeeting

• Understand what to expect atthemeeting

• Beabletoagreemeaningfulob-jectivesatanappraisal

appraisals (for appraisee)

Conducting performance appraisals is a neces-sity for all organisations, as it allows employers to gauge how the employee is operating and meas-uring their potential. Properly conducted perfor-mance appraisals are motivational. Moreover, by identifying how to improve the quality of an individual’s work, you can improve their job per-formance and identify areas for development. However a bad appraisal can leave the employee feeling frustrated, undervalued and demotivated.This session looks at how to conduct a successful appraisal to get the most from your team.

• Beable toprepare forandplananeffectiveperformancereviewmeeting

• Beable toconductaneffective-appraisal

• Beabletoagreemeaningfulob-jectivesatanappraisal

appraisals (for managers)




Who are you? What can you offer companies? And most importantly, how can you convince a potential employer of your value? All of us have qualities and unique experiences to offer organi-sations, but we often find it difficult to explain or even identify what these are. This webinar willhelp you to identify and communicate your indi-vidual strengths to current or potential employ-ers.

• Understanding your strengthsand identifying your achieve-ments

• Creating and presenting yourbrand

• Socialmedia• Constructinganactionplan• Followingthrough

Personalbranding


www.facebook.com/IMEorg/

[email protected] 3124 1005

We add new webinar subjects to our schedule every few months.the webinar titles launching in jan 2017 include:

Negotiations SkillsDealingwithDifficultPeopleandSituations




http://inspiremotivateandengage.org/

http://inspiremotivateandengage.com/

Professional skills Webinars · messages clear, concise and compelling. This webinar will teach you...

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