ICPC 2002 - Schiphol Visit

Business Consulting Services

© Copyright IBM Corporation 2002

ICPC 2002 - Schiphol Visit

IBM Briefing Session

16 November 2002

Robert Kok

[email protected]

Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002 2



Agenda

Airport of the future.

Dartagnan Biometric Solutions

Bagage Handling




The challenges an airport has to deal with.

Security

Increased Traffic

Cost PressureCustomer

SatisfactionAirport

Business




BUSINESS

IT

StrategicOutsourcing

Services

Integrated Technology Services


HELP ME DO IT HELP ME DO IT MANAGE IT FOR MEMANAGE IT FOR MEWHAT SHOULD I DO WHAT SHOULD I DO ??

IBM Global Services can help in many ways.




BUSINESS

IT


Services




First we develop a vision of how an airport should position itself with respect top the travelers.




Passenger Flow

Aircraft Flow

The Airport BoundaryOn

Chocks

Taxi

Approach

Depart Previous Station

Boarding Shops

Lounge

Security Check-InArrive At

Airport

Next Station

Departure

Taxi

Off Chocks

Depart Airport

Customs Baggage Reclaim

Shops

Lounge

Land

Towing

Fuelling

Catering

Cleaning

Choice/Revenue generating

Non Productive

In our vision an airport should minimise passengers ‘non productive’ time and maximise time spent in leisure and ‘choice’ activities.




The solutions that are needed to realise this vision should perfectly fit the customer travel experience.

Prepare to

Travel Travel to

Airport

Arrive at

Airport

Check In

Shop

Wait for

FlightBoard Plane

Flight

Retrieve Bags

Dis-embark

Pass through Custom

s/ Security

Travel fromAirport to

DestinationPrepare to

leave airport

Transfer

The Customer Travel Experience

Transfer

Pre-Airport

At Airport

In-Flight

Arrive at Destination

Airport

Leave Airport

Security




• Mobile travel planning, booking and modification

• Passenger authentication and verification

• Recognition and notification of flight irregularities

• Categorisation of passengers

• Alternative itinerary production

• Issuance of new boarding entitlements

• Baggage change order• Travel arrangements re-

booking• Car parking services• Location-based

services / Retail• Wireless web access

• Acceptance of boarding entitlements

• Processing of upgrade requests

• Issuance of boarding entitlements (if necessary)

• Passenger reconciliation

• Check In (seat, upgrade, boarding pass, baggage)

• Notification of time-sensitive information

• Back-end solutions

• Positive Passenger Baggage Match (PPBM)

• Baggage tracking and tracing

Travel Preparatio

n

Check In

SecurityIrregular

Operations Re-booking

Terminal Services

Boarding

Baggage

We have developed solutions blueprints to realize this vision, addressing people, processes and technology.

• Shopping assistance• Cross and Up selling• Payment

Shopping




BUSINESS

IT


Services




Secondly we help the airport to implement the vision.




We have the technology available….




…and we are able to implement implement full solutions.




BUSINESS

IT


Services




Finally we are able to operate and manage these solutions.

ICPC 2002 - Schiphol Visit

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