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Schiphol Airport JFK Aruba Maximo
Transcript of Schiphol Airport JFK Aruba Maximo
Maximo at Schiphol Airports
Greg Hoile ([email protected]) VP, US Professional Services
Paul Thielen ([email protected])
Governments and Aviation
JFK Airport Aruba Airport
• 2015 Traffic • 142,000 Flights • 19.5 Million Passengers • 18.5 Million Bags
• Facility • 2 Million Sq Ft Terminal • 143 Acre Air Side • Over 50 Million KW/HR to Power
About JFKIAT
• Smaller Facility, Expanding • Serviced by Multiple Carriers • Outsourced Facility Management, using Maximo • Need to Prove Subcontractor Effectiveness • New Baggage System Coming
• Takes Lead from Schiphol • Has Strong Connection with JFK
About Aruba Airport
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Maximo at JFK
• Work Management • All Facilities Management • Vendor Operations/ Management • PM, Inspections, CM • Incident Management and Reporting
• Airside Operations • Inspections • Findings/Resolutions • CFR 139 Related Work Management, Qualifications & Reporting
• Finance • Integration with MRI Financial Suite • Requisition through Reconciliation • Reporting
• 100% Deployed using Interloc InformerWM
• Including All Subcontractors • Principal Facilities
Subcontractor using Interloc InformerWM as a Global Standard
Maximo as a Service Model:
• JFK-IAT needed more control and flexibility • Integrations and interfaces limited by hosting model • Data “ownership” issues
Full Maximo Adoption Lacking:
• Was not as effective as needed without integrations and interfaces • Needed a mobility solution • Needed full integration with the finance solution
Incident Management:
• OOB Maximo was not effective for Incident Management and Reporting • OOB Maximo lacked CFR139 related compliance tools • “Slice ownership” SaaS Model could not address issue
The Problem
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Bring Maximo In House:
• Established full JFK-IAT control
• Implemented purchasing
• Maximize tools for the IAT
Migrate all Facilities Management Processes to Maximo:
• E2E work management in Maximo for IAT employees and contractors • All issue
reporting (SR) via Maximo
• All maintainers now “mobile enabled”
Use Maximo for Compliance:
• CFR139 airfield operations compliance
• Safety management tools
• Single integrated solution for every aspect of management at the IAT
Maximo Upgrade Short-Term Goals
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Implement Incident Management:
• Implement Incident Management within Maximo
• Implement special tracking/codes and reporting via MIF-based toolset
• Operate 100% within new Maximo CMMS tools to assure tracking and adoption
Mobilize Everything:
• Deploy Maximo “Terminal Wide”
• All IAT employees, management, contractors and support on mobile Maximo solutions
• Smart tool sets must be associated by role
Maximo Long-Term Goals
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• Operational excellence • OCM for IAT and Subs • Vendor accountability • Performance visibility • Communication and training • Implementation partnership
• Core Maximo knowledge • Mobile solution as an inherent offering • Long-term partnership
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Success Metrics – The Solution Must Meet…
• Tied to new Support Contract with the Primary Facilities Service Provider • All facilities activities are tracked and managed using Maximo
• Establish clear mutual goals
• Develop and track metrics
• 100% Maximo • End-to-end processes fully within Maximo
• Service Request through report-based reconciliation
• Migrating all processes and functions to Maximo (or integration through MIF)
Migrate Facilities Processes to Maximo
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• MIF Based Implementation: • Allows Service Request (or Work Order) flagging for “Incidents”
• Automated reporting and status updates
• Special tracking and codes
• Responsive to and flexible enough to comply with multiple regulatory reporting requirements
Incident Based Management in Maximo
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• Solutions Were Reviewed • Multiple Mobile Platforms Were Considered • The Interloc Mobile Informer Platform was Selected
• Work Management – Live
• Airfield Operations and Safety (CFR139) – Live
• Service Request – Late 2016
• Numerous other uses under evaluation
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Mobilize Everything – No More Desktops
• All Driven Using Interloc Mobile Informer • Embrace Informer139 for Airports
• Use inspections (SMS) tools
• Liberate JFK IAT’s workforce
• Complete usage – from janitorial to complex maintenance activities
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Ensure Compliance is Met
• Expand mobility • SCADA interfaces (Watson POC)
• Building automation system
• Baggage system
• Apron management system
• Elevators/Escalators
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Future Direction
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Maximo at Aruba Airports Authority
• Phase 1 • Work Management
• Bad Actors
• Facilities Management • PM, Inspections, CM
• Airside Operations • Inspections • Findings and Resolutions
• CFR 139 Related Work Management, Qualifications & Reporting • Data Management
• Review Data from Facilities Provider • Address Performance Issues through Visibility
• Phase 1 Continues • Implement Mobility – InformerWM on Android • Review Facility Management Approach • Work with JFK to Expand the Use of Maximo • New Terminal Construction:
• New baggage system
• Elevators and escalators
• Facility management
• Phase 2 • Integrate Maximo with AFAS (ERP)
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Future Direction
• True offline/online functionality
• Security complete through the architecture
• Tight integration with Maximo
• No requirement for a dedicated mobile server
• Native apps providing for optimized performance and access
to all device functions
• Optimal user experience and adoption is KEY
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Why Mobile Informer?
• Seamless, native work management application • Provides transparent online/offline function
• Installed within minutes for fast productivity gain
• No middleware software or servers to maintain
• Simple user interface designed around user needs
• Leverages device-specific functions including attaching documents, viewing maps and using touch ID authentication
• Provides added security through support of multi-factor authentication (PIV-CAC)
• Built in Mobile Device Management (MDM) capabilities
• Provides 100% user adoption 17
InformerWM for Maintenance
• Seamless, native inspection reporting application
• Designed specifically for CFR Part 139 Inspections
• Inspection reports provide support for all audits
• Collect and report discrepancies in the field
• Collect inspection data in the field
• Complete inspection work orders for unscheduled inspections
• Touch ID and multi-factor authentication
• Provides 100% user adoption
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Informer139 for Inspection Compliance
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Informer139 is Native to Maximo
• No system integration, Native Maximo
• Preconfigured with required qualifications, domains, start centers, and reports
• Data sheets for performing job plan and pm set up
• Leverages existing work order processes
• Native Maximo applications allow for standard configuration
• Seamless, native mobile self-service requestor application
• Reduced customer service costs and increased efficiency
• Effortless community engagement
• Greater accessibility to maintenance organizations, allowing 24x7x365 reporting of problems
• Increased accessibility to service centers
• Ability to broadcast known outages or issues
• Service requests are automatically routed to Maximo, where they can easily be turned into work orders
• Provides 100% user adoption
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Informer311 for Service Requests
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Thank You