Schiphol Airport JFK Aruba Maximo

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Maximo at Schiphol Airports Greg Hoile ([email protected]) VP, US Professional Services Paul Thielen ([email protected]) Governments and Aviation JFK Airport Aruba Airport

Transcript of Schiphol Airport JFK Aruba Maximo

Page 1: Schiphol Airport JFK Aruba Maximo

Maximo at Schiphol Airports

Greg Hoile ([email protected]) VP, US Professional Services

Paul Thielen ([email protected])

Governments and Aviation

JFK Airport Aruba Airport

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•  2015 Traffic •  142,000 Flights •  19.5 Million Passengers •  18.5 Million Bags

•  Facility •  2 Million Sq Ft Terminal •  143 Acre Air Side •  Over 50 Million KW/HR to Power

About JFKIAT

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•  Smaller Facility, Expanding •  Serviced by Multiple Carriers •  Outsourced Facility Management, using Maximo •  Need to Prove Subcontractor Effectiveness •  New Baggage System Coming

•  Takes Lead from Schiphol •  Has Strong Connection with JFK

About Aruba Airport

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Maximo at JFK

•  Work Management •  All Facilities Management •  Vendor Operations/ Management •  PM, Inspections, CM •  Incident Management and Reporting

•  Airside Operations •  Inspections •  Findings/Resolutions •  CFR 139 Related Work Management, Qualifications & Reporting

•  Finance •  Integration with MRI Financial Suite •  Requisition through Reconciliation •  Reporting

•  100% Deployed using Interloc InformerWM

•  Including All Subcontractors •  Principal Facilities

Subcontractor using Interloc InformerWM as a Global Standard

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Maximo as a Service Model:

•  JFK-IAT needed more control and flexibility •  Integrations and interfaces limited by hosting model • Data “ownership” issues

Full Maximo Adoption Lacking:

• Was not as effective as needed without integrations and interfaces • Needed a mobility solution • Needed full integration with the finance solution

Incident Management:

• OOB Maximo was not effective for Incident Management and Reporting • OOB Maximo lacked CFR139 related compliance tools •  “Slice ownership” SaaS Model could not address issue

The Problem

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Bring Maximo In House:

•  Established full JFK-IAT control

•  Implemented purchasing

•  Maximize tools for the IAT

Migrate all Facilities Management Processes to Maximo:

•  E2E work management in Maximo for IAT employees and contractors •  All issue

reporting (SR) via Maximo

•  All maintainers now “mobile enabled”

Use Maximo for Compliance:

•  CFR139 airfield operations compliance

•  Safety management tools

•  Single integrated solution for every aspect of management at the IAT

Maximo Upgrade Short-Term Goals

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Implement Incident Management:

•  Implement Incident Management within Maximo

•  Implement special tracking/codes and reporting via MIF-based toolset

•  Operate 100% within new Maximo CMMS tools to assure tracking and adoption

Mobilize Everything:

•  Deploy Maximo “Terminal Wide”

•  All IAT employees, management, contractors and support on mobile Maximo solutions

•  Smart tool sets must be associated by role

Maximo Long-Term Goals

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•  Operational excellence •  OCM for IAT and Subs •  Vendor accountability •  Performance visibility •  Communication and training •  Implementation partnership

•  Core Maximo knowledge •  Mobile solution as an inherent offering •  Long-term partnership

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Success Metrics – The Solution Must Meet…

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•  Tied to new Support Contract with the Primary Facilities Service Provider •  All facilities activities are tracked and managed using Maximo

•  Establish clear mutual goals

•  Develop and track metrics

•  100% Maximo •  End-to-end processes fully within Maximo

•  Service Request through report-based reconciliation

•  Migrating all processes and functions to Maximo (or integration through MIF)

Migrate Facilities Processes to Maximo

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•  MIF Based Implementation: •  Allows Service Request (or Work Order) flagging for “Incidents”

•  Automated reporting and status updates

•  Special tracking and codes

•  Responsive to and flexible enough to comply with multiple regulatory reporting requirements

Incident Based Management in Maximo

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•  Solutions Were Reviewed •  Multiple Mobile Platforms Were Considered •  The Interloc Mobile Informer Platform was Selected

•  Work Management – Live

•  Airfield Operations and Safety (CFR139) – Live

•  Service Request – Late 2016

•  Numerous other uses under evaluation

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Mobilize Everything – No More Desktops

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•  All Driven Using Interloc Mobile Informer •  Embrace Informer139 for Airports

•  Use inspections (SMS) tools

•  Liberate JFK IAT’s workforce

•  Complete usage – from janitorial to complex maintenance activities

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Ensure Compliance is Met

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•  Expand mobility •  SCADA interfaces (Watson POC)

•  Building automation system

•  Baggage system

•  Apron management system

•  Elevators/Escalators

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Future Direction

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Maximo at Aruba Airports Authority

•  Phase 1 •  Work Management

•  Bad Actors

•  Facilities Management •  PM, Inspections, CM

•  Airside Operations •  Inspections •  Findings and Resolutions

•  CFR 139 Related Work Management, Qualifications & Reporting •  Data Management

•  Review Data from Facilities Provider •  Address Performance Issues through Visibility

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•  Phase 1 Continues •  Implement Mobility – InformerWM on Android •  Review Facility Management Approach •  Work with JFK to Expand the Use of Maximo •  New Terminal Construction:

•  New baggage system

•  Elevators and escalators

•  Facility management

•  Phase 2 •  Integrate Maximo with AFAS (ERP)

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Future Direction

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•  True offline/online functionality

•  Security complete through the architecture

•  Tight integration with Maximo

•  No requirement for a dedicated mobile server

•  Native apps providing for optimized performance and access

to all device functions

•  Optimal user experience and adoption is KEY

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Why Mobile Informer?

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•  Seamless, native work management application •  Provides transparent online/offline function

•  Installed within minutes for fast productivity gain

•  No middleware software or servers to maintain

•  Simple user interface designed around user needs

•  Leverages device-specific functions including attaching documents, viewing maps and using touch ID authentication

•  Provides added security through support of multi-factor authentication (PIV-CAC)

•  Built in Mobile Device Management (MDM) capabilities

•  Provides 100% user adoption 17

InformerWM for Maintenance

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•  Seamless, native inspection reporting application

•  Designed specifically for CFR Part 139 Inspections

•  Inspection reports provide support for all audits

•  Collect and report discrepancies in the field

•  Collect inspection data in the field

•  Complete inspection work orders for unscheduled inspections

•  Touch ID and multi-factor authentication

•  Provides 100% user adoption

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Informer139 for Inspection Compliance

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Informer139 is Native to Maximo

•  No system integration, Native Maximo

•  Preconfigured with required qualifications, domains, start centers, and reports

•  Data sheets for performing job plan and pm set up

•  Leverages existing work order processes

•  Native Maximo applications allow for standard configuration

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•  Seamless, native mobile self-service requestor application

•  Reduced customer service costs and increased efficiency

•  Effortless community engagement

•  Greater accessibility to maintenance organizations, allowing 24x7x365 reporting of problems

•  Increased accessibility to service centers

•  Ability to broadcast known outages or issues

•  Service requests are automatically routed to Maximo, where they can easily be turned into work orders

•  Provides 100% user adoption

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Informer311 for Service Requests

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Thank You