AJ Help Desk SaaS

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AJ Help Desk SaaS provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs. Get 30 days free trial on AJ Help Desk.

Transcript of AJ Help Desk SaaS

  • Web Based Help Desk

    Hosted Solution [SaaS]

    Business Presentation

    Developed By

    Business Development Group

    AJ Square Inc

  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Complete Support Suite

    (FAQ, Trouble Shooter)

    Staff Management

    Departmental

    Approach

    SLA

    Settings

    Article

    Restore

    Knowledge

    Base

    E-Mail

    Support

    Live Chat

    Support

    Community

    Support

    Self

    Support

    Ticket Support

    News, Feedback, RSS, Events, Testimonial

    Integrated Admin Panel

  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Knowledge Base Support

    Support for three knowledge base sourcesArticles PDFs VideosMultiple Category & Multi-level SubcategoryEasy to Use NavigationBrowse by CategorySearch By KeywordSearch by Tagged KeywordRelated ArticlesTop 10 Articles
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Knowledge Base Support

    Simple & Advanced SearchE-mail to friend optionPrint Option (for articles)Save as PDF option (for articles)In-depth Metrics SystemNo. Of HitsCommentsStar RatingUseful or Not TaggingEasy to create Articles WYSIWYG editor
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Self Support

    Support for two types of Self support ElementsFAQStep-By-Step Trouble ShooterMultiple category Multilevel subcategory Top 10 QuestionsEasy to create Step-By-Step

    Multilevel troubleshooter

  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Ticket Support

    Simple Ticket Posting Any Registered Member can post the ticketFive level Priority Based Ticketing System (low, medium, high, urgent, critical)Auto Assign of Tickets directly to Staff members - Department WiseAuto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolutionSet SLA & Auto respond Time w.r.t priorityAutomated Mails on Ticket Posting, Resolution & Closing with ticket details
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    E-Mail Support

    Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically. Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups. It fetches messages, parses them and enters the information it extracts into a database
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Live Chat Support

    Live Chat provides real time text support right in your browser.Multiple Department Multiple Staff SettingsFacility to Chat with Multiple User at a time

    (Multiple Customers One Staff)

    Ability to send attachments via Chat SystemChat History- Auto Saved Chat Transfer between Online Staffs Integrated Sound alert systemEmbeddable Operator Chat Icons
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    News, Events, Feedback

    Testimonial, RSS

    Easy to publish News System, helping you to keep your support suite dynamicControls to add & manage company events Feedback capturing widget to use in multiple websitesTestimonial posting widget to use in multiple websitesRSS for News & Events
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Department Staff Approach

    Easy to control Department Staff controlSeparate login & back office control for staffsMultiple Departments Multiple StaffInbuilt Staff Skill evaluation systemInbuilt Staff Staff communication system & work transfer system
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    SLA Based Workflow

    Easy to manage SLA (Service Level Agreement) for

    Support Tickets

    Auto responder mails on ticket posting acknowledgement, ticket closing & ticket reopenAdmin can set hours for Low, High, Medium, Critical tickets for effective implementation of SLAAutomated notification & alert to admin on SLA failures
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Administrative Controls

    Separate login for Administrator & StaffComplete Site ManagementCategory ManagementArticle ManagementUser ManagementEmail Templates ManagementSupport Ticket ManagementLive Chat ManagementFeedback, Testimonial ManagementLanguage Management Video Management
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Professional Support

    24 x 7 Customer SupportLive Chat SupportPhone Support (Toll FREE)Getting Started GuideIntegrated Help SystemStep-by-Step Video Tutorials
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Path to Success

  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Risk Free - 30 Days Trail

    Simple Registration

    (takes about just 2 minutes)

    No credit card requiredComplete access up to 6 staff members

    in trial account

  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Grow With Us

    Auto enroll to the affiliate program10 30 % commission on new sign-ups10 % recurring on subscription fee every month ensuring a solid income
  • 2010, AJ Square Inc

    www.ajhelpdesk.com

    Thank You

    www.ajhelpdesk.com

    For Sales

    sales@ajhelpdesk.com

    For Partnership

    info@ajhelpdesk.com

    Toll Free

    1-805-624-6303

    Twitter

    @ajhelpdesk