AJ Help Desk SaaS

Web Based Help DeskWeb Based Help DeskHosted Solution [SaaS]Hosted Solution [SaaS]

Business Presentation

Developed ByBusiness Development Group

AJ Square Inc

© 2010, AJ Square Inc www.ajhelpdesk.com

Complete Support Suite

(FAQ, Trouble Shooter)

Staff Management

Departmental Approach

SLA Settings

Article Restore

KnowledgeBase

E-Mail Support

Live ChatSupport

CommunitySupport

SelfSupport

Ticket Support

News, Feedback, RSS, Events, Testimonial

Integrated Admin Panel


Knowledge Base Support

Support for three knowledge base sources Articles PDFs Videos

Multiple Category & Multi-level Subcategory

Easy to Use Navigation

Browse by CategorySearch By KeywordSearch by Tagged KeywordRelated ArticlesTop 10 Articles


Knowledge Base SupportSimple & Advanced Search

E-mail to friend option

Print Option (for articles)

Save as PDF option (for articles)

In-depth Metrics System

No. Of HitsCommentsStar RatingUseful or Not – Tagging

Easy to create Articles – WYSIWYG editor


Self SupportSupport for two types of Self support Elements

FAQStep-By-Step Trouble Shooter

Multiple category – Multilevel subcategory

Top 10 Questions

Easy to create Step-By-StepMultilevel troubleshooter


Ticket Support Simple Ticket Posting – Any Registered Member can

post the ticket

Five level Priority Based Ticketing System (low, medium, high, urgent, critical)

Auto Assign of Tickets directly to Staff members - Department Wise

Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution

Set SLA & Auto respond Time w.r.t priority

Automated Mails on Ticket Posting, Resolution & Closing with ticket details


E-Mail Support

Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.

Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.

It fetches messages, parses them and enters the information it extracts into a database


Live Chat Support

Live Chat provides real time text support right in your browser.

Multiple Department – Multiple Staff Settings

Facility to Chat with Multiple User at a time(Multiple Customers – One Staff)

Ability to send attachments via Chat System

Chat History- Auto Saved

Chat Transfer between Online Staffs

Integrated Sound alert system

Embeddable Operator Chat Icons


News, Events, FeedbackTestimonial, RSS

Easy to publish News System, helping you to keep your support suite dynamic

Controls to add & manage company events

Feedback capturing widget to use in multiple websites

Testimonial posting widget to use in multiple websites

RSS for News & Events


Department – Staff ApproachEasy to control Department – Staff control

Separate login & back office control for staffs

Multiple Departments – Multiple Staff

Inbuilt Staff Skill evaluation system

Inbuilt Staff –Staff communication system & work transfer system


SLA Based Workflow

Easy to manage SLA (Service Level Agreement) for

Support Tickets

Auto responder mails on ticket posting acknowledgement, ticket closing & ticket reopen

Admin can set hours for Low, High, Medium, Critical tickets for effective implementation of SLA

Automated notification & alert to admin on SLA failures


Administrative ControlsSeparate login for Administrator & Staff

Complete Site Management

Category Management

Article Management

User Management

Email Templates Management

Support Ticket Management

Live Chat – Management

Feedback, Testimonial Management

Language Management

Video Management


Professional Support

24 x 7 Customer Support

Live Chat Support

Phone Support (Toll FREE)

Getting Started Guide

Integrated Help System

Step-by-Step Video Tutorials


Path to Success


Risk Free - 30 Days Trail

Simple Registration

(takes about just 2 minutes)

No credit card required

Complete access up to 6 staff members

in trial account


Grow With Us

Auto enroll to the affiliate program

10 – 30 % commission on new sign-ups

10 % recurring on subscription fee every month ensuring a solid income


Thank You

www.ajhelpdesk.com

For [email protected]

For [email protected]

Toll Free1-805-624-6303

Twitter@ajhelpdesk

http://www.ajhelpdesk.com/

mailto:[email protected]

mailto:[email protected]

AJ Help Desk SaaS

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