AJ Help Desk SaaS
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AJ Help Desk SaaS provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs. Get 30 days free trial on AJ Help Desk.
Transcript of AJ Help Desk SaaS
Web Based Help DeskWeb Based Help DeskHosted Solution [SaaS]Hosted Solution [SaaS]
Business Presentation
Developed ByBusiness Development Group
AJ Square Inc
© 2010, AJ Square Inc www.ajhelpdesk.com
Complete Support Suite
(FAQ, Trouble Shooter)
Staff Management
Departmental Approach
SLA Settings
Article Restore
KnowledgeBase
E-Mail Support
Live ChatSupport
CommunitySupport
SelfSupport
Ticket Support
News, Feedback, RSS, Events, Testimonial
Integrated Admin Panel
© 2010, AJ Square Inc www.ajhelpdesk.com
Knowledge Base Support
Support for three knowledge base sources Articles PDFs Videos
Multiple Category & Multi-level Subcategory
Easy to Use Navigation
Browse by CategorySearch By KeywordSearch by Tagged KeywordRelated ArticlesTop 10 Articles
© 2010, AJ Square Inc www.ajhelpdesk.com
Knowledge Base SupportSimple & Advanced Search
E-mail to friend option
Print Option (for articles)
Save as PDF option (for articles)
In-depth Metrics System
No. Of HitsCommentsStar RatingUseful or Not – Tagging
Easy to create Articles – WYSIWYG editor
© 2010, AJ Square Inc www.ajhelpdesk.com
Self SupportSupport for two types of Self support Elements
FAQStep-By-Step Trouble Shooter
Multiple category – Multilevel subcategory
Top 10 Questions
Easy to create Step-By-StepMultilevel troubleshooter
© 2010, AJ Square Inc www.ajhelpdesk.com
Ticket Support Simple Ticket Posting – Any Registered Member can
post the ticket
Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
Auto Assign of Tickets directly to Staff members - Department Wise
Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution
Set SLA & Auto respond Time w.r.t priority
Automated Mails on Ticket Posting, Resolution & Closing with ticket details
© 2010, AJ Square Inc www.ajhelpdesk.com
E-Mail Support
Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
It fetches messages, parses them and enters the information it extracts into a database
© 2010, AJ Square Inc www.ajhelpdesk.com
Live Chat Support
Live Chat provides real time text support right in your browser.
Multiple Department – Multiple Staff Settings
Facility to Chat with Multiple User at a time(Multiple Customers – One Staff)
Ability to send attachments via Chat System
Chat History- Auto Saved
Chat Transfer between Online Staffs
Integrated Sound alert system
Embeddable Operator Chat Icons
© 2010, AJ Square Inc www.ajhelpdesk.com
News, Events, FeedbackTestimonial, RSS
Easy to publish News System, helping you to keep your support suite dynamic
Controls to add & manage company events
Feedback capturing widget to use in multiple websites
Testimonial posting widget to use in multiple websites
RSS for News & Events
© 2010, AJ Square Inc www.ajhelpdesk.com
Department – Staff ApproachEasy to control Department – Staff control
Separate login & back office control for staffs
Multiple Departments – Multiple Staff
Inbuilt Staff Skill evaluation system
Inbuilt Staff –Staff communication system & work transfer system
© 2010, AJ Square Inc www.ajhelpdesk.com
SLA Based Workflow
Easy to manage SLA (Service Level Agreement) for
Support Tickets
Auto responder mails on ticket posting acknowledgement, ticket closing & ticket reopen
Admin can set hours for Low, High, Medium, Critical tickets for effective implementation of SLA
Automated notification & alert to admin on SLA failures
© 2010, AJ Square Inc www.ajhelpdesk.com
Administrative ControlsSeparate login for Administrator & Staff
Complete Site Management
Category Management
Article Management
User Management
Email Templates Management
Support Ticket Management
Live Chat – Management
Feedback, Testimonial Management
Language Management
Video Management
© 2010, AJ Square Inc www.ajhelpdesk.com
Professional Support
24 x 7 Customer Support
Live Chat Support
Phone Support (Toll FREE)
Getting Started Guide
Integrated Help System
Step-by-Step Video Tutorials
© 2010, AJ Square Inc www.ajhelpdesk.com
Path to Success
© 2010, AJ Square Inc www.ajhelpdesk.com
Risk Free - 30 Days Trail
Simple Registration
(takes about just 2 minutes)
No credit card required
Complete access up to 6 staff members
in trial account
© 2010, AJ Square Inc www.ajhelpdesk.com
Grow With Us
Auto enroll to the affiliate program
10 – 30 % commission on new sign-ups
10 % recurring on subscription fee every month ensuring a solid income
© 2010, AJ Square Inc www.ajhelpdesk.com
Thank You
www.ajhelpdesk.com
Toll Free1-805-624-6303
Twitter@ajhelpdesk
