End-to-end business monitoring@ STIB-MIVB

Speaker Wim Moons

Agenda

• Introduction

• End-to-end business monitoring

• Operational Decision Manager

• Business Monitor

• Questions

Introduction

• Maatschappij voor het Intercommunaal Vervoer in Brussel (MIVB) - The Société des transports intercommunaux de Bruxelles (STIB)

• Exploit the public transport in Brussels

• Founded in 1954 as successor of ‘Les tramways Bruxellois’ (1874)

• 4 metrolines (69 stations), 19 tramlines, 50 buslines en 11 nightbuslines

355 million rides of 41 million km in 2013

• Vehicles

– 66 metro’s

– 357 trams

– 616 busses

• 7251 employees in 2013

• 350 million travelers a year

• 370 vending machines

• 1000 access gates

• 2.600 camera’s in the vehicles

Introduction

End-to-end business monitoring

– Business event and pattern detection, with the initiation of appropriate business actions

– Integrating existing islands of event information

– Real-time & personalized business dashboards

– Fine-grained KPI views, reports and filtering

Advantages:

– Enables businesses to obtain a clear and concise real-time view of operational processes, to drive smarter decisions and actions

– Capitalize on opportunities and reduce risks

– Capture actionable insight from real-time business events

– Leverage process insight to drive action

– Take action to resolve issues while they are small

– Preserve and improve customer satisfaction

Introduction

• Past:

– Employee makes excel list with all active alarms for the busses.

– This list with problems is send to the different repair services

• Present

– Problem is detected immediatly when the vehicle is connected to the network (WIFI)

– Repair service is notified immediatly

– Less nuisance for the traveller

• Advantages:

– Faster notification of repair teams on the pitch less nuissance for the travellers

– Automatic creation and closure of notifications.

– Better and more detailled reporting by Data Warehouse

Equipments

AVM

MOBIB

IPC/OBCSESAME

Reseller

Camera

Agenda

• Introduction

• End-to-end Monitoring

• Operational Decision Manager

• Business Monitor

• Questions

End-to-end monitoring

8©LoQutus

Makepayment

Process claim

Report a claim

Events

Engine Presentation layer

Approve quote

Captured eventsand calculated KPIs

Monitoring model

End-to-end monitoring

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IBM Operational

Decision Manager

Monitor

Monitor

Monitor

Monitor

IT

IT systems

Apps

Business processes

Sup

po

rt

Network

Hardware

Monitor

Monitor

Monitor

Monitor

IBM Business

Monitor

Business

OS

Data

people

systems

reporting

Collect Process Visualize and activate

Applications

Hardware

End-to-end monitoring @ MIVB

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IBM Operational

Decision Manager

SAP

IBM Business

Monitor

PlanningDatawarehouse

Collect Process Visualize and activate

AVM Case

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Creation by BAM

Close by BAM

Create/Update instanceStatus & Alarms

Status & Alarms

Close instance

ODM

AVM

component

SAP

AVM 1

AVM N

IBM

Business

Monitor

ODM

Synchro

Component

Op

en

ala

rm

Clo

se

ala

rm

Synchronization time

Synchronization time

Agenda

• Introduction

• End-to-end Monitoring

• Operational Decision Management

• Business Monitor

• Questions

Definition

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Decision management is the practice of combining software and expertise to automate and improve

decision-making within critical business systems. It involves being able to make the best possible decision at the current moment based on data and situational

context

Decision Management

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Complex Event ProcessingBusiness Rule Management

Decision Management

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IBM Operational

Decision Manager

Monitor

Monitor

Monitor

Monitor

IT

IT systems

Apps

Business processes

Sup

po

rt

Network

Hardware

Monitor

Monitor

Monitor

Monitor

IBM Business

Monitor

Business

OS

Data

people

systems

reporting

Collect Process Visualize and activate

IBM Operational Decision Manager

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Best Practices

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Draw flows

Sequencing

Performance

Data Recovering

©LoQutus

Agenda

• Introduction

• BAM @ MIVB

• Operational Decision Manager

• Business Monitor

• Questions

Business Monitor

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19© LoQutus

Operational

Decision

Manager

Monitor

Monitor

Monitor

Monitor

IT

IT systems

Apps

Business processes

Sup

po

rt

Network

Hardware

Monitor

Monitor

Monitor

Monitor

IBM Business

Monitor

Business

OS

Data

people

systems

reporting

Business Monitor

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Business Monitor

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Business monitoring …

provides business and IT stakeholders with real-time insight in the health and performance of the organization's end-to-end

processes.

It deduces patterns from seemingly unrelated events and turns them into actionable business events.

Business monitor

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Show data to user based on received events

Calculate KPI’s

Create alerts

Send events to other systems

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Dashboard

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Real-time process activity monitoring and performance

measurement.

Mes

sage

qu

eue

Dimensioned data for benchmarking

Stat

isti

cs

Exception monitoring

Raised alerts

Dashboard

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IBM Integration Designer

25©LoQutus

Available widgets

26©LoQutus

Business monitor

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Best Practices

28

Metrics

Dashboards

Sequence

Counters

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Questions ?

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Contacts

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Joachim Vande BrandeCEO of LoqutusJoachim.VandenBrande@loqutus.com

Nico Deweerdt

Account Manager STIB-MIVBNico.Deweerdt@loqutus.com

Stan Verswijver

Techincal LeadStan.Verswijver@loqutus.com

Wim MoonsPresenterWim.Moons@loqutus.com

©LoQutus

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