Post on 19-Aug-2020
MOBILITY MENTORING
Nadja Jungmann
Lector Schulden en Incasso Hogeschool Utrecht
Programma
10:00 Welkomstwoord en achtergrond Nadja Jungmann
10:10 De ervaringsdeskundige Harm van der Werf
10:30 Introductie Mobility Mentoring Peter Wesdorp
10:50 Mobility Mentoring in de VS Dr. Elisabeth Babcock
11:30 De dilemma’s Zaal o.l.v. Nadja
Jungmann
12:15 Lunch
13:00 Deelsessies ronde 1
14:15 Wisselmoment
14:30 Deelsessies ronde 2
16:00 Plenaire afsluiting Joke de Kock
Dr. Elizabeth Babcock
16:30 Informeel napraten
Werkbezoek: een vol programma
Hier wonen bijna vijftig alleenstaande moeders
Ambulante ondersteuning
Sterke focus op resultaten
We spraken uitgebreid met deelnemers
Volg Mobility Mentoring op twitter
Twitter:
@Mobilitymentor
Hashtag:
#MMBoston
De ervaringsdeskundige
Harm van der werf
In de shit kom je alleen, er uit alleen samen
Zonder de ander ben je niemand.
Schaarste… en toen…
Peter Wesdorp - Lid projectteam Mobility Mentoring HU
Gilde Vakmanschap
De aanleiding….
Wat betekent ‘schaarste’ voor dienstverlening?
De ontwikkeling van onze hersenen
Executieve functies (EF)….
- Plannen / prioriteren
- Organiseren
- Tijdmanagement
- Werkgeheugen
- Metacognitie (zelfinzicht)
- Inhibitie (impulscontrole)
- Emotieregulatie
- Taakinitiatie
- Cognitieve flexibiliteit
- Doelgerichte vasthoudendheid
- Aandacht kunnen richten
- Stress tolerantie
Denkfuncties Gedragsregulatiefuncties
Stellen ons in staat doelen te
bereiken
De effect van stress
Positieve stress
Normale stress bijvoorbeeld bij nieuwe ervaringen. Levert
veerkracht en vertrouwen (eerste schooldag)
Toelaatbare stres
Bij meer gecompliceerde, spannende ervaringen, met
beschermende factoren (been breken)
Toxische / chronische stress
Langdurige activering van het stress systeem, zonder
beschermende factoren (armoede, verwaarlozing, geweld,
verslaving, ziekte) Verstoort hersenontwikkeling
Armoede als stress factor
- Armoede: de stress van rondkomen en van schulden
- én de stress van aan armoede gerelateerde risico’s:
• Ongezonde en onveilige woonomgeving en huisvesting
• Slechtere scholen
• Werkloosheid
• Instabiele gezinnen
• Slechtere gezondheid
• Verhuizingen
• Sociale stigma’s
• Huiselijk geweld
Stress en executieve functies
Wat wordt dan moeilijk?
• Afleidingen en verleidingen weerstaan
• Impulsen onderdrukken
• Focus houden
• Eerst denken en dan pas doen
• Volhouden
• Meerdere ‘ballen’ in de lucht houden
• Informatie hergebruiken en toepassen
• Focussen maar niets vergeten
• Complexe instructies volgen
• Plannen aanpassen
• Prioriteiten bijstellen
• Meerdere contexten aankunnen
• Strategie aanpassen obv feedback
• Innoveren
Betekenis
- Mensen die schaarste ervaren en/of in chronische stress zijn opgegroeid
beschikken (vaak) niet over de executieve functies die nodig zijn om gericht te
werken aan de verbetering van hun situatie
- Tegelijkertijd doet de samenleving juist bij deze mensen een groot beroep op
deze functies
- Het vormgeven van de eigen verantwoordelijkheid is daarmee problematisch
- We kunnen helpen door a) een context creëren waarin mensen succesvol
kunnen zijn en waarin rekening wordt gehouden met beperkingen in executieve
functies en b) door hen te versterken in hun executieve functies, zodat ze hun
eigen verantwoordelijkheid (weer) kunnen invullen
Dr. Elisabeth Babcock
© 2016 Economic Mobility Pathways, All Rights Reserved.
Elisabeth D. Babcock, MCRP, PhD
President and CEO
Using Brain Science to Create New Pathways Out of Poverty:
Mobility Mentoring
© 2016 Economic Mobility Pathways, All Rights Reserved.
Science Shows Us that Human Beings Are Amazingly Adaptive
Who We Become and How We Interact With the World
Is a Result of Our Genes, and Our Environment Too
© 2016 Economic Mobility Pathways, All Rights Reserved.
Who We Become Is a Result of Our Genes, and Our Environment Too
If we grow up experiencing
life as predictable and filled
with many opportunities, we
become experienced at:
• making plans
• looking for the best
choices…..
• weighing our
options….
• investing in ourselves
for the future……
© 2016 Economic Mobility Pathways, All Rights Reserved.
Who We Become Is a Result of Our Genes, and Our Environment Too
If we grow up experiencing life as a
series of crises, where new problems
wait for us around every corner, we
become experienced at:
• reacting….
• focusing on battling our
immediate problems….
• trying to follow what people
say we have to do to get what
we need….
• never planning too far
ahead…….
© 2016 Economic Mobility Pathways, All Rights Reserved.
From Childhood to Adulthood, Our Brains Grow New Brain Wiring
People with predictable and rich
environments are more likely to build
strong “executive function (EF) skills”:
Pausing to think about what we really
want before we react to something;
Searching for and finding options and
alternative courses of action before
taking steps;
Organizing and juggling complex tasks;
Working to achieve goals over long
time-frames.
The more we “exercise” our brains to do something,
the better we become at it.
© 2016 Economic Mobility Pathways, All Rights Reserved.
“EF” Brain Wiring is Special
• Although “EF” brain
wiring grows fastest in
early childhood, clear
evidence suggests it
can continue to built
even into old age;
• Scientists call this
brain “plasticity”.
You CAN teach an old
dog new tricks!!
© 2016 Economic Mobility Pathways, All Rights Reserved.
Current Life Experiences Strongly Impact EF Brain Functioning Too
• Science shows that current life stresses also affect brain functioning for all of us-regardless of childhood experience;
• Brain wiring gets swamped by stress and the quality of memory, impulse control, and decision-making are all compromised.
Where did I put that computer password?
Why did I just eat that whole container of ice cream?
How am I going to pay all these bills?
© 2016 Economic Mobility Pathways, All Rights Reserved.
EMPath Families Have Significant Experience of Poverty, Social Bias, Stress, and Trauma
• 75% are currently homeless
or have recent history of
homelessness;
• 54% report a history of abuse,
violence, and/or trauma;
• 35% report a physical,
cognitive, and/or MH disability
that serves as a barrier to
work or school;
• 50% have a least one child
with diagnosed special needs;
• 58% report limited or draining
social networks;
• $592/mo. avg. earned
household income at
program start.
© 2016 Economic Mobility Pathways, All Rights Reserved.
Common Stress-Related Challenges
• Challenges Managing Thoughts,
Memory, Organization, and Learning
• Challenges Managing Behavior,
Emotions, and Interpersonal
Relationships
• Challenges Managing Health and
Well-being
© 2016 Economic Mobility Pathways, All Rights Reserved.
So- To SummarizeThe quality of our “EF” strategic thinking and coping skills are influenced by:
1. The biology we are born with;
2. Our life experiences of poverty, trauma, and social bias (stress);
3. Our current life circumstances (especially stresses of poverty, trauma, and social bias).
This child’s future will be the result of
the gifts she is born with; her experiences
growing up; and the difficulties life throws
at her as she manages life choices.
© 2016 Economic Mobility Pathways, All Rights Reserved.
The Breakthrough News from Brain Science Is-
There is increasing
evidence that, by
improving the
environments, tools, and
interpersonal approaches
we use, we can
substantially improve
human development,
decision-making,
behavior, and life
outcomes.The right kind of coaching can make a world of difference!
© 2016 Economic Mobility Pathways, All Rights Reserved.
What have we at EMPath learned?
Breakthrough ideas
Drive=>
Breakthrough program
design
Drives=>
Breakthrough outcomes
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Ideas- What it takes to get out of poverty
• Getting out of poverty today is a terribly complex process!
• Families must simultaneously battle to get ahead on multiple fronts-home, health, money, education and career.
• To do this they need incredibly strong decision-making and behavior-management skills.
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Ideas- What poverty
does to us
• The stresses of poverty
compromise core decision-
making and behavior
management skills (so-called
executive functioning skills-
EF)
• It swamps our analytic
capabilities, compromises our
abilities to think about the
future, and heightens our
impulsiveness
kids
school
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Ideas- Disrupting Poverty
is a Vicious Catch 22
To get out of poverty, people need optimal decision-making
and behavior management skills
Poverty compromises decision-making
and behavior management skills
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Ideas-
Therefore, the Real Breakthrough Is
Understanding that….
• If getting out of poverty is a huge organizational (EF) challenge,
• And being in poverty compromises our organizational (EF) skills,
• Then we must aim to streamline and simplify services at the same time we work to build organizational skills
Strike Here
© 2016 Economic Mobility Pathways, All Rights Reserved.
How do we use these breakthrough ideas to create breakthrough program design?
EMPath transforms lives by helping people move out of poverty and provides other institutions with the tools to systematically do the same.
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough (EF informed)Program
Design- Overarching Principles
• Integration and silo-
busting;
• Elimination of hurdles
and barriers;
• Simple, clear, rules
and expectations;
• Environments and
approaches that
reduce stress.
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Program Design-Evidence-based (EF) Roadmap
© 2016 Economic Mobility Pathways, All Rights Reserved.
• First building personal agency, self-efficacy and motivation;
• Then coaching for decision-making, problem-solving, planning, and goals-orientation;
• Finally coaching for increased self-regulation, persistence, and resilience.
Breakthrough (EF informed)Program
Design- New Coaching Approach
“The goal of
Mobility
Mentoring is for
participants to
ultimately
mentor
themselves”
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Program
Design: Coaching- for Participant Agency
Cultivate participants’ "sense of
agency" – feeling of personal
power, control, readiness to act:
• Participants should own
their achievement plan;
• Self-assess;
• Identify their own goals and
how they align with the
program;
• Develop their plans for
goals achievement
“I know what I want; I can usually find a good way to get there; if I work
hard, I can do almost anything.”
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Program
Design : Coaching Focus
• Practice containing
rather than eliminating
the “crisis of the day”;
• Not being easily
“swamped”/taken off
course;
• Remembering personal
motivations for change;
• Maintaining focus on
goals and future
“I know that things are tough right now, but let’s stop talking about those things for a minute and instead talk about your future…..”
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Program
Design: Coaching- Focus on Building EF
• Pausing to own reactions- “Stop for a minute; think about this. What do you really want to accomplish?”
• Discovering and weighing options-
“You do have choices; you just may
not see them yet.”
• Resilience- “Everyone feels over-
whelmed sometimes. Let’s think about it; there’s bound to be another way.”
• Pro-social behavior- “ What do you think they are feeling and thinking? How do you think they’re likely to react?”
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Program
Design: Coaching for Goals Creation
• Partner to create a clear set of steps for how to achieve goals;
• Make sure goals are “SMART”- specific, measureable, achievable, relevant, and time-bound;
• Use goals contracts; public goals contracts are even more powerful;
• To stay on target, make sure you regularly track, reinforce, remind, and recalibrate goals.Measure and celebrate progress!
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough (EF informed)Program
Design- New Evaluation Systems
• Goal is to create
positive participant
change;
• To create positive
change, one must
assess where they
are, then set a goal,
make a plan, and then
measure whether the
goal was achieved;
• Each time this process
is done it builds
important EF skills.
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough (EF informed)Program
Design- New Rewards Systems
• Tied directly to goal-setting processes;
• Designed to shorten reward horizons; memorialize and reinforce goals attainment;
• Should be earned by participants not “awarded” by staff. You’re just
amazing!
© 2016 Economic Mobility Pathways, All Rights Reserved.
© 2016 Economic Mobility Pathways, All Rights Reserved.
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Outcomes Adults- FY’15
Career Family Opportunity Program (5 yr.)
Avg. length of program
participation≈ 3 yrs.
• 98% of CFOs worked
($20.71/hr.);
• 56% in school and working;
• 79% completed post-
secondary education since
enrollment (56% college
degrees; 23% prof. cert.);
• 21% now in family
sustaining jobs ($27.17/hr.);
• $3,172 avg. savings/pp.;
• 96% program retention
© 2016 Economic Mobility Pathways, All Rights Reserved.
Breakthrough Outcomes Adults and Children-FY’16 Intergen Project
• 86% of parents either
worked or were in school;
• 93% were banked and
78% had savings;
• 78% of children had EF
gains (Rothbart Scale);
• 71% of families had
improvements in
measures of home life
(CHAOS Scale);
These outcomes are particularly striking because 67% of families were homeless during the study and 64% of children had diagnosed disabilities.
© 2016 Economic Mobility Pathways, All Rights Reserved.
Better Lives Through Science
© 2016 Economic Mobility Pathways, All Rights Reserved.
Additional Helpful Resources• EMPath’s Families Disrupting the Cycle of Poverty: Coaching With
an Intergenerational Lens; Using Brain Science to Create New Pathways Out of Poverty; Mobility Mentoring; and Coaching for Economic Mobility research briefs and the Economic Independence Exchange at www.empathways.org .
• Center on the Developing Child at Harvard University- research brief #11, Building the Brain’s “Air Traffic Control” System and Building Adult Capabilities video at http://developingchild.harvard.edu/
• Self-Regulation and Toxic Stress: Foundations for Understanding Self-Regulation from an Applied Developmental Perspective. OPRE Report # 2015-21, January 2015
• Ideas42- Poverty Interrupted: Applying Behavioral Science to the Context of Chronic Scarcity, May 2015
Mobility Mentoring samengevat
Door de hersenwetenschap ingegeven
dienstverleningsprincipes
Methodisch
ingerichte
coaching
Effectieve instrumenten• Bridge to selfsufficiency
• Doel-actieplannen
• Beloningen
• Assesments van executieve functies
• Successen van deelnemers
inzichtelijk maken en vieren
• Rekenmodule benodigd inkomen
• Reminders en to-do lijstjes
• Management informatiesysteem
Stelling 1
Het sturen van reminders en/of het
opstellen van to-do-lijstjes stelt mensen
juist in staat om hun eigen
verantwoordelijkheid te nemen
Stelling 2
Beloningen moeten nadrukkelijker een
plek krijgen in het instrumentarium van
generalisten, jobchoaches en
schuldhulpverleners
Stelling 3
Nederland moet bij de uitvoering van de
participatiewet ook gaan inzetten op
economische zelfredzaamheid als doel
en dus niet stoppen met begeleiden
zodra mensen betaald werk hebben
gevonden.
Stelling 4
Het is een weeffout dat de meeste
wijkteams de klant na een integrale
diagnose overdragen aan specialisten in
plaats van als mentor langszij te blijven
Deelsessies
Deelsessie 1:
Krachtwerk , Irene Jonker
Radboud UMC
Zaal: Serenity
(1e verdieping)
Deelsessie 2:
Ontstress je proces…
Peter Wesdorp, Gilde
Zaal: Intuïtion
(1e verdieping)
Deelsessie 3:
Coachen op persoonlijke
kracht
Nadja Jungmann, HU
Zaal: Space (1e verdieping)
Deelsessie 3:
Wat is het minimale
inkomen om geen
geldstress te hebben?
Tamara Madern, HU
Plenaire Zaal
Lunch
Plenaire afsluiting
Joke de Kock
Voorzitter NVVK
Manager schuldhulpverlening Tilburg
Final remarks Elisabeth Babcock
Informele nazit