Introductie MS Lync tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk'...

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Een presentatie over de mogelijkheden van MS Lync door Jeroen Jansen van Microsoft tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk' van maandag 17 maart 2014

Transcript of Introductie MS Lync tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk'...

Vroeger en Nu!

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Op wat voor manieren informeren encommuniceren we “vroeger”

Op wat voor manieren informeren encommuniceren we nu

Technologische ontwikkelingen: devicesCONTENT CREATION CONTENT CONSUMPTION

Bron: Rijks Universiteit Groningen

Verschillende mensen = verschillende functies, rollen,taken, wensen en achtergronden

Verschillende mensen = verschillende functies, rollen,taken, wensen en achtergronden

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ReduceComplexity

People @Center

Identity And Presence At The Core

Email & CalendarTeam

Workspaces

InstantMessaging

TelephonyConferencing Application

Integration

AcrossNetworks

AcrossDevices

Unified communications platformEnterprise-ready

Unified communications platformEnterprise-ready

Video gallery

HD video or high resolutionphotos of attendees

H.264 SVC support

Personalized collaborationexperiences

Intuitive controls

Consistent and familiar clients

Immersive experienceoptimized for touch

Mobile client experiencesdesigned for the device

Lync Web App for browseraccess to meetings

Single identity across businessand social applications

Shared contact card

Communicate directly fromwithin Office

OneNote Share

SharePoint integration

Communicate with anyone onSkype

Share rich presence information

Secure and archived InstantMessaging

Peer to peer voice

Lync is familiar and engaging,across a variety of devices and platforms

Lync is familiar and engaging,across a variety of devices and platforms

Lync is familiar and engaging,across a variety of devices and platforms

Communicate with hundreds of millions ofpeople with presence, IM and voice

254mconnectedusers

~50%of all Skype-to-Skype minutes include video

25%of international calling minutes (combiningPSTN and Skype-to-Skype) are Skype-to-Skype minutes

300bnminutes of video and voice minutes

40mconcurrentusers

TO BE THE GLOBAL

COMMUNICATIONS PROVIDER

THAT BILLIONS OF PEOPLE

DEPEND ON EVERY DAY

FOR SHARING EXPERIENCES.

Lync Web App MobileEvery Web Pagea Lync Endpoint

New Web API powers LWA, Mobile & opens new opportunities to developers

Enable and improvemobile productivity

Communicate in real timewith colleagues,customers and partnersfrom virtually anywhere

Enable new ways ofcollaboration with voice &video using a singleunified client

Share ideas and keepteams in sync

Reduce costs related tovideo conferencing,telephony and travel

Reduce costs throughsimplification andconsolidation

Manage with commonand familiar tools

Reduce total cost ofownership withintegration and sharedinfrastructure

Accelerate adoption ofonline services

Reduce IT operationscosts

Enables a path to unifiedcommunications –following a customer’sblueprint

Lync-to-PSTN callingLync-to-Lync calling

Enterprise calling features On-site networking

Easy-to-use features

Network health monitor

Fast in-calldevice switching

Completely integrated

PSTN) dialing

!

Customer SiteSwitch: 157.56.64.2Port: 6/293910 163rd Ave NE #3222Redmond, WA 98052

SIP Trunk NENA i2 E911service provider

Circuit

ELIN Gateway toPSTN Carrier

Advanced call handling

Supported Languages for Call TreatmentCatalan French - FranceChinese - China GermanChinese - Hong Kong ItalianChinese - Taiwan JapaneseDanish KoreanDutch NorwegianEnglish - Australia PolishEnglish - Canada Portuguese - BrazilianEnglish - Great Britain Portuguese - PortugalEnglish - US RussianEnglish - India Spanish - MexicoFinnish Spanish - SpainFrench - Canada Swedish

Resilient