Post on 06-Apr-2018
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Getting blended
learning off theground
Allianz Operations Division
Danielle Lucas & Hilary Haynes
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2Getting blended learning off the ground an Allianz case study
A journey
towards
blended
learning
Fresh
Engaging
Relevant
Management involvement
Interesting Aimed at a mature audience
Positive
Tongue in cheek
Brief presentation followed by individual
exploration
Responsible for our own learning
What gave the learner an amazing experience?
Copyright Allianz 12/02/2012
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3Getting blended learning off the ground an Allianz case study Copyright Allianz 12/02/2012
Table of
contents 1 Allianz and Allianz Operations
2 What does blended learning mean to us withinClaims Operations at Allianz
3 The characteristics of optimal blends for learning in
Operations
4 Combining the best of online and face-to-faceeducation
5 Improving connections between the virtual andphysical elements of blended courses
6 Questions
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4Getting blended learning off the ground an Allianz case study
Allianz Operations
Learning and
Development
(L&D) within
our businessunit
Copyright Allianz 12/02/2012
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5Getting blended learning off the ground an Allianz case study
Our
Customers &
Learning
Environment(Operations)
Allianz Operations
Copyright Allianz 12/02/2012
We are:
Across multiple
locations
Service diverse
business product areas
Train a diverse
workforce
We design and deliver
training for:
Induction
Process and procedural
changes
Systems enhancements
and implementation
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6Getting blended learning off the ground an Allianz case study Copyright Allianz 12/02/2012
Allianz
Operations
L&D a
journeytowards
blended
learning
Effective integration of different modes
of delivery, models of teaching and
styles of learning as a result of adopting
a strategic and systematic approach to
the use of technology combined with
the best features of face-to-face
interaction(Krause, 2007)
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7Getting blended learning off the ground an Allianz case study
Getting
maximum
impact
The characteristics of optimal blended learning in
Operations
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Getting blended learning off the ground an Allianz case study Copyright Allianz 12/02/2012
Introduction of
a new software
package for
claimsmanagement
Example 1
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Example 11 Self paced eLearning presentation
PowerPoint
SnagIt
Video
2 InstructorLed Learning (ILT) in the classroom
PowerPoint slides - overview
Actual software on the Intranet for real-time
live demonstration and exploration of the
product by delegates using storyline scripts
Systems access self paced
exploration/testing by delegates in the
facilitated session
3 Work based go live and competence sign-offby subject matter experts and L&D
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10Getting blended learning off the ground an Allianz case study Copyright Allianz 12/02/2012
Example 1
Time to develop
New skills harder to understand/
meet the "best of the best" external
design standards
Multiple designers worked in tandem good team spirit and management
essential
Challenges Successes Learning experience has been
enhanced
Flexible solution for the business
Diverse needs met
Quality offering to employees Learning outcomes delivered
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Example 1
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12Getting blended learning off the ground an Allianz case study Copyright Allianz 12/02/2012
Negotiation
skills for
senior claims
handlers
Example 2
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Example 2
1 Introduction to the tools
Combined ILT/eLearning
Self paced exploration of the material on the
computers however in organised sessions
2 Application (demonstration of competency) Self paced application using both behavioural and
technical Best Practice Negotiation content on the
Intranet using an actual claim
3 Motivational ILT/Launch
PowerPoint used for key points only
Flip charted feedback
Minimal text and graphic rich slides
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14Getting blended learning off the ground an Allianz case study
Allianz Operations Division
The characteristics of optimal blended learning in
Operations
Optimisation
for the
learner
Optimisationin the
course and
design
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15Getting blended learning off the ground an Allianz case study
Allianz Operations Division
The characteristics of optimal blended learning in
Operations
Optimisation
for the
learner
Optimisationin the
course and
design
Copyright Allianz 12/02/2012
Engagement
Collaboration
Asynchronous delivery
Business focused
Observable uptake
Flexibility
Equivalence of learning outcomes
Diversity
Work integrated learning activities
Innovation
Andragogical
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Combining the best of online and face-to-face education
MotorClaims
Induction
Virtual
classroom
Two further
examples:
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Improving connections between the virtual and physical
elements of blended courses
Conscious
linking
Themes The virtual
facilitator
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18Getting blended learning off the ground an Allianz case study
Improving connections between the virtual and
physical elements of blended courses
The virtual
facilitator in
action
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Your Questions