Danielle Lucas & Hilary Haynes

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Getting blended

learning off theground

Allianz Operations Division

Danielle Lucas & Hilary Haynes


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2Getting blended learning off the ground an Allianz case study

A journey

towards

blended

learning

Fresh

Engaging

Relevant

Management involvement

Interesting Aimed at a mature audience

Positive

Tongue in cheek

Brief presentation followed by individual

exploration

Responsible for our own learning

What gave the learner an amazing experience?

Copyright Allianz 12/02/2012


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3Getting blended learning off the ground an Allianz case study Copyright Allianz 12/02/2012

Table of

contents 1 Allianz and Allianz Operations

2 What does blended learning mean to us withinClaims Operations at Allianz

3 The characteristics of optimal blends for learning in

Operations

4 Combining the best of online and face-to-faceeducation

5 Improving connections between the virtual andphysical elements of blended courses

6 Questions


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Allianz Operations

Learning and

Development

(L&D) within

our businessunit



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Our

Customers &

Learning

Environment(Operations)

Allianz Operations


We are:

Across multiple

locations

Service diverse

business product areas

Train a diverse

workforce

We design and deliver

training for:

Induction

Process and procedural

changes

Systems enhancements

and implementation


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Allianz

Operations

L&D a

journeytowards

blended

learning

Effective integration of different modes

of delivery, models of teaching and

styles of learning as a result of adopting

a strategic and systematic approach to

the use of technology combined with

the best features of face-to-face

interaction(Krause, 2007)


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Getting

maximum

impact

The characteristics of optimal blended learning in

Operations



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Getting blended learning off the ground an Allianz case study Copyright Allianz 12/02/2012

Introduction of

a new software

package for

claimsmanagement

Example 1


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Example 11 Self paced eLearning presentation

PowerPoint

SnagIt

Video

2 InstructorLed Learning (ILT) in the classroom

PowerPoint slides - overview

Actual software on the Intranet for real-time

live demonstration and exploration of the

product by delegates using storyline scripts

Systems access self paced

exploration/testing by delegates in the

facilitated session

3 Work based go live and competence sign-offby subject matter experts and L&D


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Example 1

Time to develop

New skills harder to understand/

meet the "best of the best" external

design standards

Multiple designers worked in tandem good team spirit and management

essential

Challenges Successes Learning experience has been

enhanced

Flexible solution for the business

Diverse needs met

Quality offering to employees Learning outcomes delivered


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Example 1



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Negotiation

skills for

senior claims

handlers

Example 2


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Example 2

1 Introduction to the tools

Combined ILT/eLearning

Self paced exploration of the material on the

computers however in organised sessions

2 Application (demonstration of competency) Self paced application using both behavioural and

technical Best Practice Negotiation content on the

Intranet using an actual claim

3 Motivational ILT/Launch

PowerPoint used for key points only

Flip charted feedback

Minimal text and graphic rich slides


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Operations

Optimisation

for the

learner

Optimisationin the

course and

design



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Operations

Optimisation

for the

learner

Optimisationin the

course and

design


Engagement

Collaboration

Asynchronous delivery

Business focused

Observable uptake

Flexibility

Equivalence of learning outcomes

Diversity

Work integrated learning activities

Innovation

Andragogical


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Combining the best of online and face-to-face education

MotorClaims

Induction

Virtual

classroom

Two further

examples:


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Improving connections between the virtual and physical

elements of blended courses

Conscious

linking

Themes The virtual

facilitator


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Improving connections between the virtual and

physical elements of blended courses

The virtual

facilitator in

action



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Your Questions

Danielle Lucas & Hilary Haynes

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