Download - Social Business en CRM - Mixit

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Page 1: Social Business en CRM - Mixit

Social business & CRM Arjan Nataraj, Mixit

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Social business & CRM

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Social business & CRM

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“… the world is becoming too fast,

too complex and too networked for

any company to have all the

answers inside”

Yochai Benkler

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Voor aanbiedingen

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Voor support

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Dichterbij de klant

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Hoe willen mensen werken?

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Welke tools wil men dan gebruiken?

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Welke oplossingen mogelijk?

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New intranets

still finding their

feet; or sites that

have grown

organically over

time

AD- HOC

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New intranets

still finding their

feet; or sites that

have grown

organically over

time

AD- HOC

Intranets

providing

content and

news; can’t turn

off, but taken for

granted

USEFUL

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New intranets

still finding their

feet; or sites that

have grown

organically over

time

AD- HOC

Intranets

providing

content and

news; can’t turn

off, but taken for

granted

USEFUL

Intranets that

underpin day-

today

work of

staff; support

core business

and service

delivery

ESSENTIAL

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Success

measure:

Adoption

AD- HOC

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Success

measure:

Adoption

AD- HOC

Success

measure:

Usage

USEFUL

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Success

measure:

Adoption

AD- HOC

Success

measure:

Usage

USEFUL

Success

measure:

Impact!!

ESSENTIAL

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Intranet

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Social business & CRM

=

SharePoint & CRM Dynamics

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Social business & CRM

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Contact? [email protected] 06-55888776 @arjannataraj