End-to-end solution powered by Microsoft

Security

& Identity

Management

Platform

Data & Process

Integration

Configuration

& Extensibility

Cloud On-Premises

Customers Employees Partners

in

H1 CY2014 (capabilities) H2 CY2014 (themes)

Sales

Marketing

Customer Care

Social

Platform

Unified Service Desk

Enterprise Case Management

CRM tablet app – Case Management

Multi-channel Care*

Knowledge Management*

* Parature stand-alone

Drag and drop visual Campaign Designer

Lead lifecycle management

Homepage

Scalable Email Marketing

Power BI for Marketing

Improved Sales & Marketing Connector

Office 365 Procurement

Microsoft Social Listening

Social Insights in Microsoft Dynamics CRM

CRM tablet app enhancements

InsideView Social Insights solution

Global availability of InsideView Social Insights solution

Evolution of Enterprise Sales Support

Improved Offline Mobility

Social sharing and embedded insights

Sales and Marketing collaboration

Omni Channel Customer Care

Parature Integration

Engagement App

Geospatial Analysis

Exchange Sync Online

SharePoint Integration Enhancements

Sandbox Environments

New CRM Online Admin Center

Platform Investments Business Process Excellence

Enhanced Exchange Sync capabilities

Q1 CY 2014 Q2 CY 2014 Q3 CY 2014 Q4 CY 2014 H1 CY 2015

CR

MSo

cial

Mar

keti

ng

Par

atu

re

Vega : Continuing the Relentless Pursuit

Improved Offline Mobile infrastructure to support improved offline capabilities for tablets

Communication EnhancementsImproved immersive communications

Process Excellence Improved process capabilities with branching and invoking actions

Productivity ImprovementsConfiguration of Synchronization capabilities

GEO ANALYSIS

360° UNDERSTANDING OF THE CUSTOMER

SOCIAL ENGAGEMENT SOCIALTRIGGERS

Next social wave: Libra & Hydra