Trust Rules:

sturen op

vertrouwen in de

publieke sector

4 juni 2012

Muel Kaptein

1 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International.

Even voorstellen …

• Partner KPMG Risk Consulting

• Hoogleraar Bedrijfskunde, RSM Erasmus

Universiteit

2 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International.

Aantal regels

Aa

nta

l in

cid

en

ten

X

3 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International.

Vragen in groepjes van circa drie

1.Op welk punt zit mijn organisatie in algemene zin? En welk bedrijfsproces zit het meest

links en het meest rechts van het optimum?

2.Wat zijn daarvan de nadelige effecten?

3.Welke ruimte heeft mijn organisatie überhaupt om meer balans te realiseren?

3

+

-

4 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International.

Zijn regels een voorwaarde om

kwaliteit van zorg te kunnen bieden,

nu en in de toekomst?

4

5 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International.

Aantal regels

Aa

nta

l in

cid

en

ten

6 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International.

Aantal regels

Aa

nta

l in

cid

en

ten

Betere kwaliteit regels

7 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International.

Aantal regels

Aa

nta

l in

cid

en

ten

En een betere cultuur

8 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International.

Balans tussen regels en vertrouwen

Hangt af van (potentiële) kwaliteit regels

Hangt af van vertrouwenspotentieel

Hangt af van type organisatie, proces en risico’s

8

9 © 2012 KPMG Accountants N.V., registered with the trade register in the Netherlands under number 33263683, is a subsidiary of KPMG Europe LLP and a member firm of the KPMG network

of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved. Printed in the Netherlands. The KPMG name, logo and

‘cutting through complexity’ are registered trademarks of KPMG International. 9

Checklist?

Thank you

Muel Kaptein