The price of the study tour is DKK 42,000 See more and sign up atwww.ramboll-management.dk

Ramboll Management Consulting A/SNorregade 7ADK-1165 Copenhagen KDenmarkPhone +45 3397 8200

Ramboll Management Consulting A/SOlof Palmes Allé 208200 Aarhus NDenmark Phone +45 8944 7800 Ramboll Management Consulting GmbHKieler Straße 303A22525 HamburgGermany

Ramboll Management Consulting SverigeKrukmakargatan 21Box 17009104 62 StockholmSweden

Ramboll Management Consulting Brussels SA/NV92, Avenue d’Auderghem1040 BrusselsBelgium

Ramboll Management Consulting ASHoffsveien 21-23Skoyen0213 OsloNorway Ramboll Management Consulting FinlandPL 3 / Piispanmaentie 502241 EspooFinland

‘All countries have emphasized that an outcome focus represents a fundamental change in the approach to thinking and managing within gov-ernment. Indeed, it represents a shift in the en-tire orientation of public services - away from a primary preoccupation on inputs and activities to a focus on the benefits and results of these activities.’

‘Moving to an outcome focus represents a fun-damentally different way of thinking and man-aging. A major organizational change of this na-ture is rarely easy. Participants pleaded not to underestimate the challenge of moving toward an outcome orientation. Proper management of expectations - by the political leadership as well as within government - can be very important to the ultimate development and success of an outcome-oriented approach.’

‘This is one reason why participants emphasized the importance of instilling a results-oriented cul-ture, and why it is so absolutely critical to the suc-cess of an outcome approach to generate buy-in and commitment at all levels of a government hierarchy.’

From ‘Moving from Outputs to Outcomes’, a World Bank Roundtable sum up by Burt Perrin, with Ray Rist and Albert Morales.

Performancemanagement

Leadership for Change study tour to new york City, MarCh 2010

Moving from outputs to outcome

Performance management is an approach to public sec-tor management, focusing on moving from performance measurement to performance management – managing for results and outcome by providing real-time evidence-based knowledge about short and long term effects of public interventions. Equally, data can be used to priori-tise how to allocate resources effectively and design tar-geted policies and programs.

In the United States, results-based management has be-come the central approach to public management. The GPRA (Governmental Performance and Results Act) of 1993 demands that all federal offices apply performance management for planning and budgeting as the basic model for managing toward strategic outcomes. The ap-proach is adopted at all levels of government, from fed-eral to state and city level.

Today, almost all public programming is organized around performance management and relies on results-based monitoring and evaluation systems. Contracts with vendors such as schools, job centers, social institutions, etc. are results-based. Employees act to attain strategic determined outcomes. As an example: Since October 2007, New York City teacher bonus systems are linked to pupil performance in school tests.

dialogue-Based Leadership

The US experience is that performance management creates high value to effective management and pub-lic spending. The knowledge of what works and what does not work is great. Budgets are linked to theories of change of outputs and outcomes. Performance is the driving force for prioritizing funding of organizational models, methods, institutions, and contracts with private vendors.

16 years with performance management has proven to create more value for money in public expenditure, as well as strengthening strategic identity of public institu-tions. Thus, performance management indicates to an organization what its core objectives are, and how every employee contributes to achieving these objectives. In this way, performance management is also an approach to inclusion of employees into strategic commitment to the organization.

A dialogue-based leadership approach is the backbone of a successful performance management model, ensur-ing commitment through dialogue on lessons learned and explanations of results.

we call it Leadership for Change

This study tour to New York City builds upon previous successful tours with visits to the very best experts and high performing organizations. We call this tour: Leader-ship for Change as we set focus on how leadership can drive change towards high performing organizations cre-ating social value – moving from outputs to outcome.

The study tour explores the value and the use of perfor-mance management in all of its aspects and at all levels of the implementation chain. The program includes some of the very best and most recognized US experts, and we

visit leading state government and New York City govern-ment organizations, as well as vendors operating on per-formance contracts.

Participants gain extensive value by visiting high perform-ing organizations in a variety of fields - all providing inspira-tion and operational knowledge on:

How to successfully design a performance manage-•ment approach – the value of strong political will and high level management commitmentHow to drive a cultural change process ensuring buy-•in at all levels by dialogue-based managementHow to establish knowledge management and per-•formance monitoring by IT toolsHow to drive change among vendors by performance •contractingPerformance budgeting linking results to resources.•

PERFORMANCE MANAGEMENT - LEADERSHIP FOR CHANGESTUDY TOUR TO NEW YORK CITY, MARCH 2010

Departure - Sunday, March 14, 2010, Copenhagen - NYCDeparture - Saturday, March 20, 2010, NYC - Copenhagen

(arrival Sunday, March 21, 2010 morning, Copenhagen)

perforManCe ManageMent – Leadership for Change

Sunday March 14 Monday March 15Setting the Stage: Regulation by law and capacity building of organizations

Tuesday March 16Performance manage-ment in education

Wednesday March 17Building high perform-ance organisations by performance focus and theory of change

Thursday March 18Performance manage-ment in Children and Daycare Services

Friday March 19Leadership for Results

Saturday March 20

12.20 Leave Copenhagen

8.15 – 9.15 Introduction to study tour and partici-pants /Ramboll Management ConsultingHotel UN Millennium Plaza, 304 East 44th (1st/2nd Ave)Landmark Room(all day)

8.00 Transport9.00 – 11.00 Leading by performance man-agement – setting the agenda and implement-ing successfully – using indicators of success and failure /Shelia Evans-Tranumn, Associate Commis-sioner, NY State Dept. of Education55 Hanson Place, Suite 400, 4th floor, Brooklyn

8.30 Transport9.30 – 11.30 Strategic impact of performance management in driving effective interventions /Commissioner Rob-ert Hess and Director of Performance Eileen Lynch, NYC Department of Homeless Services33 Beaver St.

9.00 Transport10.00 – 12.00 High per-formance by strategic theory of change and leadership /Michael Carrera, Man-aging Director, Chil-dren’s Aid Society,105 East 22nd St.

8.30 – 10.00 It takes passionate leadership to drive high performance change /Vincent L Mays, Youth education and Employ-ment Success (YE2S)Hotel UN Millennium Plaza, 304 East 44th (1st/2nd Ave)Landmark Room

10.00 – 11.30 Designing a culture of reflection and dialogue-based leader-ship /Regina D. Russ, HR Director, Asst. Deputy Commissioner, NYC HR AdministrationHotel Landmark Room

Free

9.15 – 11.30 Performance management – manag-ing for results and what it takes /Ray Rist, world lead-ing expert and designer of the US legislation (GPRA)

11.00 - 12.00 Head of division implementing performance manage-ment

11.15 – 12.00 Evaluation of tour Landmark Room/Ramboll Management Consulting

12.00 – 13.15 Lunch 12.00 – 12.30 Lunch 12.00 – 13.15 Lunch 12.15 – 13.30 Lunch Free

Arrive Newark Airport 13.45 – 16.00 Perfor-mance management – achieving high value by ensuring high perform-ing organisations /David Hunter, one of the most experienced PM experts in the US

12.30 Transport

14.00 – 16.00 Visit to school in Brooklyn

13.45 – 16.00 Visit to Center for Employment Opportunities (CEO):Driving up success by performance manage-ment, performance contracts and effective IT solutions /Brad Dudding, Tani Mills and Jessica Cen-teno32 Broadway

14.00 – 16.00 Successful results for lower income children by strict per-formance focus /Gretchen Buchen-holz and Eri Noguchi, Association to Benefit Children (ABC), Harlem, 1841 Park Ave (126th St)

Free 14.00 Leave New York

19.30 Dinner Free 20.00 Dinner Free 20.00 Dinner 20.00 Dinner