KF ProgrammeGuide

7/28/2019 KF ProgrammeGuide

1/31

Make every journeycount with KrisFlyer

Programme Guide May 2011


2/31

Welcome to KrisFlyerKrisFlyer is Singapore Airlines requent yer programme, and it rewards you in so many

ways. Your KrisFlyer membership gives you the opportunity to earn KrisFlyer miles

when you y on Singapore Airlines, SilkAir and our partner airlines, or enjoy the services

o our many world-class partners. You can then redeem your KrisFlyer miles or travel

to your avourite destinations, and upgrades to the next higher class o travel on

Singapore Airlines, SilkAir and selected Star Alliance or other partner airlines.

Whether you are looking to redeem your KrisFlyer miles or award tickets, enjoy

the latest promotions, update your personal particulars or keep track o your miles,

you can do all these and more at your convenience at krisyer.com . Simply login

with your KrisFlyer membership number and PIN to take advantage o our host o

online services.

Please take some time to amiliarise yoursel with the contents o this programme

guide, which details the many benefts you can enjoy as a KrisFlyer member, so that

you can take ull advantage o your KrisFlyer membership.


3/31

Earning KrisFlyer miles Making the most o your membership online

KrisFlyer Elite Silver and KrisFlyer Elite Gold

The PPS Club

For more inormation

Redeeming KrisFlyer miles

Its easy to earn KrisFlyer miles 2

Airline partners 3

Singapore Airlines and SilkAir 4

Other airlines 4

Hotels/Serviced apartments 5

Credit/Charge cards 6

Other non-air partners 6

Its more rewarding 15when you go online

Earn Miles

Redeem Miles

> Online Redemption Booking

>

Redemption Nominees

My Account> My Profle

> My Subscriptions > Change PIN

> Statements

> Miles Earned and Miles Redeemed

> Miles Expiry & Extension

> Retroactive Mileage Claims

Reserved or the Elite 18

KrisFlyer Elite Silver 19

KrisFlyer Elite Gold 20

KrisFlyer membership 21benefts at a glance

Preerential treatment 23around the world

Contacting us 25 > By phone > By ax > By post

Service ees 27

Terms and Conditions 28

Save 15% when you redeem online 8

Beore redeeming your miles 9 > Full, standard and saver ight awards > Redemption nominees

Award ights 10 > On Singapore Airlines and SilkAir > On Star Alliance airlines > Topping up your miles or an

award ticket > Redeeming your miles or an

award ticketFlight upgrades 11

> On Singapore Airlines and SilkAir > On Star Alliance airlines > Redeeming your miles or

a ight upgrade

Issuing tickets 12or ight awards> E-tickets

> Ticketing time limit > Changes to your award ticket

Star Alliance award restrictions 13


4/31

Earning KrisFlyer miles Its easy to earn KrisFlyer miles 2

Airline partners 3

Singapore Airlines and SilkAir 4

Other airlines 4

Hotels/Serviced apartments 5

Credit/Charge cards 6

Other non-air partners 6


5/31

Its easy to earn KrisFlyer milesFly, stay, charge, call, book, drive or shop there are many ways to earn KrisFlyer miles

with Singapore Airlines, SilkAir and our world-class partners in the air, and on the ground.

Many o our partners also oer special promotions regularly, providing you with

opportunities to earn bonus miles and receive other great benefts.

Airline partners Fly on Singapore Airlines or SilkAir and you could earn up to 325%

o actual miles own. You can also earn KrisFlyer miles when you y on our partner

airlines, which include all o those in Star Alliance, the worlds largest airline network.

Non-airline partners Earn KrisFlyer miles even when you are not ying by taking

advantage o the attractive earning opportunities oered by our global partners, be they

hotels and serviced apartments, credit/charge cards, telecommunication services, car

rental frms, boutiques and more.

All the KrisFlyer miles you earn are tracked and credited to your KrisFlyer account. Always

quote your KrisFlyer membership number whenever you make a reservation, and present

your KrisFlyer membership card at the point o transaction such as checking in or a

ight or into a hotel, or collecting a rental car.

For enquiries relating to points transerred rom a partners programme to KrisFlyer

miles, please check with the relevant partners ofce where the original transer request

was made.

Please visit krisyer.com to see the latest list o partners you can earn miles with.

2Home Earning KrisFlyer miles


6/31

Home Earning KrisFlyer miles

Airline partnersSTAR ALLIANCE AIRLIN ES

Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand,

All Nippon Airways, Asiana Airlines, Austrian Airlines, Blue1, bmi, Brussels

Airlines, Continental Airlines, Croatia Airlines, EgyptAir, LOT Polish Airlines,

Luthansa, SAS, South Arican Airways, Spanair, Swiss International Air Lines,

TAM Airlines, TAP Portugal, Thai Airways, Turkish Airlines, United Airlines,

US Airways

OTHER AIRLINES

Air India, SilkAir, Virgin Atlantic

You can earn KrisFlyer miles in most booking classes when you y on Singapore Airlines,

SilkAir and our partner airlines. Please remember to check with the relevant airline or

your travel agent beore you book your ights, as there may be some booking c lasses

in which you cannot earn miles.

To fnd out the number o miles you can earn on a Singapore Airlines or SilkAir ight,

simply use the Accrual Calculator or view the Mileage Accrual Charts at krisyer.com

The mileage earned rom codeshare lights is based on the earning rates o the operating carrier.

3


7/31

Home Earning KrisFlyer miles 4

Singapore Airlines and SilkAir Other airlinesCrediting your miles:

BookunderyournameasitappearsinyourpassportandKrisFlyermembershiprecords.

QuoteyourKrisFlyermembershipnumberatthetimeofreservation.

PresentyourKrisFlyermembershipcarduponcheck-in.

MileswillbecreditedintoyourKrisFlyeraccountwithintwoweeksafteryouright.

Please login to check your KrisFlyer transaction details online.

WhenyingonSingaporeAirlinesorSilkAir,Elitemilesaretheactualmilesown,

plus any applicable class bonuses earned.

Crediting your miles:

BookunderyournameasitappearsinyourpassportandKrisFlyermembershiprecords.



MileswillbecreditedintoyourKrisFlyeraccountwithinfourweeksafteryouright.

Please login to check your KrisFlyer statements online.

Onightsoperatedbypartnerairlines,themilesearnedmaydiffer.Pleaseconsult

the respective partner airlines or their mileage accrual rates.

PLEASE NOTE

EconomyticketsissuedinV,Q,G,NorTClassonSingapore Airlines and

V,Q,G,N,T,WorLClasson SilkAir are ineligibleor mileage accrual.

Pleasecheckwithyourtravelagent or the relevant airlinebeore making a reservation.

Ifyouarecheckinginonline,login at singaporeair.comusing your KrisFlyermembership number and PIN.

* SilkAir has only Economy and Business Class cabins.

AIRLINES

OTHER AIRLINES

HOW TO EARN MILES

Fly in Economy,Business or First Classon an eligible are.

PLEASE NOTE

Most booking ares are mileage accruable.Please check with your travel agent or therelevant airline beore making a reservation.

AIRLINES

SINGAPORE AIRLINESAND SILKAIR*

HOW TO EARN MILES

Fly in Economy, Business or First Class,or in the Singapore Airlines Suites,on a mileage-accruable are.

Economy Class : Earn 100% oactual miles own

Business Class : Earn 125% oactual miles own

First Class : Earn 150% oactual miles own

Singapore : Earn 300% o actualAirlines miles own withSuites booking are class R

Earn 150% o actual

miles own withbooking are classesF, P


8/31Home Earning KrisFlyer miles

Hotels/Serviced apartmentsYou can earn KrisFlyer miles when you stay at these hotels or serviced apartments at

qualiying rates.

To fnd out the number o miles you can earn, simply visit krisyer.com and click on

Earn Miles.




MileswillbecreditedtoyourKrisFlyeraccountapproximatelysixtoeightweeksafter

your transaction.

Please login to check your KrisFlyer transaction details online.

5

HOTEL PARTNERS

Accor, The Ascott Limited, Global Hotel Alliance, Hilton Worldwide, Hyatt,

Intercontinental Hotels Group, Langham Hotels International, Jumeirah Hotels &

Resorts, Mandarin Oriental, Marriott International, Meritus, Millenium & Copthorne,

New Otani Hotels, Okura Hotels & Resorts, Preerred Hotel Group, Fairmont,

Rales Swisstel, Shangri-La, Sol Media Hotels & Resorts, Taj, The Peninsula,

Concorde Hotels & Resorts, Starwood, Rendezvous Hospitality Group, The Leading

Hotels o the World


9/31Home Earning KrisFlyer miles 6

Credit /Charge cards Other non-air partnersYou can earn KrisFlyer miles by charging your purchases to

credit/charge cards rom our partners.

To fnd out the number o miles you can earn, simply visit

krisyer.com and click on Earn Miles.


WhenyouuseyourSingaporeAirlinesco-brandcreditcards*,theKrisFlyermilesyou

earn are credited monthly to your KrisFlyer account.

Withotherregularcredit/c hargecards*,youwillhaveto convertthepointsyouearn

to KrisFlyer miles. The miles you earn with these cards will be credited to your KrisFlyer

account approximately six to eight weeks ater your conversion request.

PleaselogintocheckyourKrisFlyerstatementsonline,orcalltherespectivepartner

or details.

* Some restrictions may apply. For more inormation, please visitkrisfyer.com and click on Earn Miles.

You can earn KrisFlyer miles when you use the services o our non-a ir partners.

To fnd out the number o miles you can earn, simply visit krisyer.com and click on

Earn Miles.


Whereapplicable,quoteyourKrisFlyermembershipnumberatthetimeofreservation.

PresentyourKrisFlyermembershipcardatthepointofpurchase.

Exceptwhereindicated,mileswillbecreditedtoyourKrisFlyeraccountapproximately

six to eight weeks ater your transaction. Please login to register or check your KrisFlyer

transaction details online.

CREDIT/CHARGE CARDS

American Express, ANZ, BCA, Bank Danamon, BII, Citibank, DBS, Diners Club,

HSBC, ICIC I Bank, Maybank, Metrobank, Mitsui Sumitomo, MUFG CARD, OCBC,

RBS, Samsung, St andard Chartered Bank, St.George Bank and BankSA, The National

Commercial Bank o Saudi Arabia, UOB, Westpac

CAR RENTALS

Avis, Hertz

OTHERS*

Club 21, CruiseEscapes, Ctrip, Shell, Hong Leong Finance

TELECOMMUNICATIONS*

M1, 3, Travelling Connect

* Some restrictions may apply. For more inormation, please visitkrisfyer.com and click on Earn Miles.


10/31

Redeeming KrisFlyer miles Save 15% when you redeem online 8

Beore redeeming your miles 9

> Full, standard and saver ight awards

> Redemption nominees

Award ights 10

> On Singapore Airlines and SilkAir

> On Star Alliance airlines

> Topping up your miles oran award ticket

> Redeeming your miles oran award ticket

Flight upgrades 11

> On Singapore Airlines and SilkAir

> On Star Alliance airlines

> Redeeming your miles ora ight upgrade

Issuing tickets 12

or ight awards> E-tickets

> Ticketing time limit

> Changes to your award ticket

Star Alliance award restrictions 13


11/31Home Redeeming KrisFlyer miles 8

Save 15% when you redeem onlineYou can redeem your KrisFlyer miles or travel to hundreds o destinations around the

world, or an upgrade to the next higher class o travel on Singapore Airlines, SilkAir and

selected partner airlines.

Whats more, when you redeem online, you can save 15% on the usual number o miles

required or ights on Singapore Airlines and SilkAir.

Here are some examples o just how many miles you will save when you redeem online:

OFFLINE ONLINE

Singapore Bali 15,000 KrisFlyer miles 12,750 KrisFlyer miles

Perth Singapore 40,000 KrisFlyer miles 34,000 KrisFlyer miles

Hong Kong Singapore 30,000 KrisFlyer miles 25,500 KrisFlyer miles

* Miles quoted are based on Economy Saver return trips.



Beore redeeming your miles

To oer you the ease and convenience o planning your

journeys online, My Travel Planner lists the des tinations

to which you can redeem your available KrisFlyer miles

or ight awards.

To fnd out the number o KrisFlyer miles you need or

award tickets or upgrades on Singapore Airlines, SilkAiror our other airline partners, simply use the Redemption

Calculator at krisyer.com

Full, Standard and Saver ight awardsWith Full and Standard ight awards, you will enjoy a

greater selection o seats on all ights, extended ticket

validity and two ree stopovers per round trip. Alternatively,

you may choose a Saver award, as it requires ewer

KrisFlyer miles. You are encouraged to book your ight

early, as Saver awards are very popular and availability

may be limited.

For all award types, you can choose a round-trip or

one-way journey. One-way ight awards are available

at 50% o the number o KrisFlyer miles required or a

round-trip award o the same type.

The ollowing table provides an overview o the validity

and number o stopovers that are available or each

award type:

Redemption nomineesAs a KrisFlyer member, you can nominate as many as

fve amily members or riends or whom you can redeem

your KrisFlyer miles or ight awards.

You may also au thorise your redempt ion nominees

to collect tickets or ight awards on your behal and

or themselves.

First time nomination or up to fve individuals is a ree

service. There is no ee or adding names, as an addition

is not considered to be a change. However, a ee will be

incurred each time you make a change to your redemptionnominees, regardless o the number o names changed

or removed. Any deletion or change o name can only

be made once every six months.

For more inormation, please reer to Making the

Most o Your Membership Online on page 14 o this

programme guide. Full and Standard Saver ight

awards awards

One-way One stopover No stopover

Round-trip Two stopovers One stopover

Validity 1 year 6 months



Award ightsWhether you are taking a amily vacation or going on a bus iness trip, you can choose

rom hundreds o destinations around the world with Singapore Airlines, SilkAir,

Star Alliance airlines, and our other partner airlines.

On Singapore Airlines and SilkAirWith Online Redemption Booking, redeeming your KrisFlyer miles or award tickets is

not only easy, its great value, with a 15% discount on the usual number o miles required.

On Star Alliance airlinesStar Alliance, the worlds largest airline network, provides you with a host o major

airlines and hundreds o global destinations. With Round The World Awards, you can

travel around the world with the exibility o up to seven complimentary stopovers.

Circle the globe and visit up to seven cities o your choice or just 180,000 KrisFlyermiles in Economy Class, 240,000 KrisFlyer miles in Business Class or 360,000 KrisFlyer

miles in First Class.

I you wish to redeem your miles or an award ticket on Star Alliance airlines, please

call KrisFlyer Membership Services.

Terms and conditions apply. Please reer to page 13 o this programme guide.

To fnd out the number o miles you need or an award ight, simply use the

Redemption Calculator.

Topping up your miles or an award ticketI you have at least 50% o the KrisFlyer miles required to redeem or an award ticket,

you may purchase the additional miles required to top-up your KrisFlyer account at US$40

(or the local currency equivalent) per block o 1,000 miles, using your credit card.

To make an award ticket reservation and purchase KrisFlyer miles, simply download the

relevant orms at krisyer.com


14/31

Home Redeeming KrisFlyer miles 11

Flight upgradesFor an even more relaxing and comortable journey, you can redeem your KrisFlyer miles

or upgrades to the next higher class o travel on Singapore Airlines, SilkAir and selected

Star Alliance airlines.

Once you have purchased a commercial ticket at a qualiying are*, you can upgrade

rom Economy to Business Class or rom Business to First Class on Singapore Airlines.

On SilkAir, you can upgrade rom Economy to Business Class. You can also upgrade to

the next cabin class on selected Star Alliance carriers.

For more inormation, please visit krisyer.com and click on Redeem Miles.

* Only tickets booked in S, Y, B or E Class are eligible or upgrade award redemption. In an itinerary withmultiple sectors, only the sectors booked under one o these classes are eligible or upgrade award redemption.

On Singapore Airlines and SilkAirRedeem online and you will save 15% on the number o miles required or a

ight upgrade.

On Star Alliance airlinesI you have purchased a ticket at a qualiying are on participating Star Alliance airlines,

you can also upgrade to the next higher c lass o travel. To redeem your miles or ight

upgrades on Star Alliance airlines, please call KrisFlyer Membership Services.

For the participating Star Alliance airlines, please go to Other Airline Partners at krisyer.com

Flight upgrades on Star Alliance must be made through KrisFlyer Membership Services, in accordance toprocedures t hat may be enorced rom time to time.

Terms and conditions apply. Please reer to page 13 o this programme guide.

To fnd out the number o miles you need or a ight upgrade on Singapore Airlines

and SilkAir, simply use the Redemption Calculator.


15/31


Issuing tickets or ight awardsPlease make sure your award tickets are issued beore your KrisFlyer miles expire.

Expiring KrisFlyer miles can be extended once or a maximum o six or 12 months,

depending on your membership status. Only e-tickets are issued or all award

redemptions.

To fnd out how to extend your expiring miles, please reer to Making the Most o Your

Membership Online on page 14 o this programme guide.

Only e-tickets are issued or all award redemptions.

E-tickets Whenyouredeemonline,youwillbegivenab ookingreferencenumberwith

your e-ticket receipt at the t ime o reservation. Simply print this out and present it

at check-in.

Forpaymentoftherelevanttaxes,youwillbeaskedforyourcreditcardnumberand

expiry date.

ForawardticketsbookedthroughKrisFlyerMembershipServices,ane-ticketreceipt

will be axed or emai led to you. Please produce this receipt together with your

passport when you check in at the airport.


16/31


Star Alliance award restrictionsTicketing time limitFor award tickets booked online, your e-ticket will be issued immediately i all sectors

o your booking are confrmed. Your e-ticket will be sent to your email.

For award tickets booked by phone, your ticket will be issued immediately i all sectors

o your booking are confrmed.

For award tickets booked by ax, your booking will be ticketed immediately when all

sectors are confrmed.

For all bookings, sectors that are waitlisted must be ticketed within the time limit shown

in your booking, or the entire itinerary will be cancelled.

Changes to your award ight can be made online IfthechangesaremadebycallingKrisFlyerMembershipServices,thechangesmade

will render your online booking ineligible or the 15% discount.

Ifyouareholdingticketsissuedforightsonpartnerairlines,anychangetothedate,

carrier or destination requires ticket re-issuance. A ee o 2,000 KrisFlyer miles or

US$20 will be incurred.

Dependingonyournewjourney,additionalKrisFlyermilesmayberequired.However,

there will be no reund o excess KrisFlyer miles i the new award ticket requires ewer

KrisFlyer miles.

Norefundofticketsisallowedforpartiallyusedtickets.

Yourawardticketscanonlybechangedif:

The award ticket is valid.

No part o the award ticket has been used.

The new award ticket has the same expiry date as the original ticket,

and is on the same airline and or the same person.

Subjecttoindividualairlinesightschedulechanges.

Aone-wayawardrequireshalfthenumberofKrisFlyerround-tripmilesandisonlyapplicabletothesecarriers: Adria Airways, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, bmi, BrusselsAirlines, Croatian Airlines, Egyptair, LOT Polish, Luthansa, South Arican Airways, Spanair, SWISS InternationalAirlines, TAM Airlines, Thai Airways, Turkish Airlines, United Airlines and US Airways (only round-trip awardsare available or the remaining airlines). All reservations must be confrmed beore ticketing. Waitlisting isnot permitted except on Singapore Airlines operated sectors only. I your itinerary includes bookings indierent classes o service, the award level corresponding to the highest class will apply or the whole awardticket. Travel is subject to the blackout dates and capacity control o individual Star Alliance carriers.

YourStarAllianceAwarditinerarycanincludeacomplimentaryenroutestopoverinadditiontotheturnaround point. No stopovers are allowed or purely domestic travel or i your itinerary includes onlyEuropean cities. You may not stopover in the country where you commenced your travel. For travel toor rom Central America, no stopover is permitted in Continental USA. You are allowed a maximum osix travel segments in your itinerary.

Youmayincludetransitsinyouritineraryforightconnections.However,youcannotuseyouroriginaldeparture point to transer to a fnal destination on the return leg.

Youcanpurchaseadditionalstopoversfor10,000KrisFlyermilesregardlessofyourclassoftravel.Formoreexibletravel,youcanincludeanopen-jawateithertheoriginorthedestination(e.g.y

Singapore to San Francisco, then LA to Singapore, or y Seoul to Singapore, then take a return legto Tokyo). En route open-jaws are not permitted or Star Alliance Awards. Open-jaws are permittedacross dierent award zones but the higher award level will apply.

Sidetripsarenotpermitted.Aseparateawardticketisrequiredforasidetrip.

Backtrackingisnotpermitted.Travelmustbemadeviathemostdirectroute.

Youcanonlymakechangestothedestinationorcarrieronanissuedticketiftravelhasnotcommenced.Such changes will require re-issuance o tickets at a service charge. Please reer to krisyer.com or therelevant ee.

ItinerariesmustincludeatleastoneStarAllianceairlinepartner(excludingSingaporeAirlines).

ROUND THE WORLD AWARD RESTRICTIONS

NormalStarAllianceAwardtravelrestrictionsapply.

Youmusttravelinacontinuouseastboundorwestbounddirection,beginningandendinginthesamecountry. You must make only one crossing o the Atlantic Ocean and only one crossing o the PacifcOcean. You are allowed an origin open-jaw in the same country.

Yourtotaltraveldistancemustnotexceed35,000miles.Youareallowedamaximumof16segmentsinyour itinerary.

Youmayincludeamaximumofsevencomplimentarystopoversinyouritinerary.Thesamestopoverrestrictions or Star Alliance Awards apply or Round The World Awards. In addition, you may stopoveronly once in each city and no more than twice in any one country. You may not purchase additionalstopovers. Surace sectors are permitted but count as stopovers.

ForfurtherinformationonStarAllianceAwardsandRoundTheWorldAwards,pleasecallKrisFlyerMembership Services.


17/31

Making the most oyour membership online

Its more rewarding 15when you go online


18/31


19/31


20/31

KrisFlyer Elite Silverand KrisFlyer Elite Gold

Reserved or the Elite 18

KrisFlyer Elite Silver 19

KrisFlyer Elite Gold 20

KrisFlyer membership 21benefts at a glance


21/31

Home KrisFlyer Elite Silver and KrisFlyer Elite Gold 18

Reserved

or the EliteThe more requently you y, the sooner you will advanceto higher levels o KrisFlyer membership, where you can

enjoy even more exclusive benefts and greater recognition.

When you travel in Economy Class on Singapore Airlines

or SilkAir, you could earn 100% o the actual miles own.

Furthermore, you could earn 125% o the actual miles

own when you travel in Business Class, 150% o the

actual miles own when you travel in First Class on

Singapore Airlines and 300% o the actual miles own*

when you travel in the Singapore Airl ines Suites on theSingapore Airlines A380 so its even easier or you to

qualiy or KrisFlyer Elite Silver or Elite Gold status.

* 300% o actual miles are earned with booking are class R;150% is earned when the booking are classes are F or P.


22/31


KrisFlyer Elite SilverYour Elite qualifcation periods are the 12-month periods rom the s tart da te o your

KrisFlyer membership. During this time, you may qualiy or KrisFlyer Elite Silver statusby earning the required number o Elite miles.

KrisFlyer Elite Silver status will be yours when you achieve 25,000 Elite miles in any

class o service on Singapore Airlines, SilkAir or any Star Alliance airline during your

qualifcation period, and credit them to your KrisFlyer account.

I you achieve an upgrade to KrisFlyer Elite Silver status, your Elite Silver membership

year will begin on the date o your upgrade.

Your KrisFlyer Elite Silver status will be renewed i you earn 25,000 E lite miles during

your Elite Silver membership year and credit them to your KrisFlyer account.

Elite miles are the actual miles fown, plus any applicable class bonuses earned. When fying on SingaporeAirlines or SilkAir, class bonuses awarded are based on 100%, 125%, 150% and 300% o the actual distancetravelled in Economy Class, Business Class, First Class and the Singapore Airlines Suites respectively. Inthe Suites, i the booking are class is F or P, 150% o actual distance travelled will be earned. On partnerairlines, the Elite miles earned may dier. Promotional and tier bonus miles earned do not count towardsElite membership. No Elite miles are accrued or booking classes not eligible or miles accrual.

As an Elite Silver member, you will enjoy:

25%tierbonusonKrisFlyermiles

Receive a 25% tier bonus on the actual number o miles own on Singapore Airlines,

SilkAir or Virgin Atlantic when you credit the miles to your KrisFlyer account. When you

travel in Business or First Class on Singapore Airlines or SilkAir, or in the Singapore

Airlines Suites on the Singapore Airlines A380, you will receive the 25% tier bonus in

addition to the class bonuses earned. Please see the table below.

Priorityreservationwaitlist

When you are waitlisted or a ight on Singapore Airlines, SilkAir or any Star Alliance

partner airline, you will be given priority should a seat become available.

Priorityairportstandby

I you need to take a ight at short notice and do not have a confrmed reservation,you will b e given priority on airport st andby lis ts or Singapore A irlines , SilkAir and

Star Alliance airlines ights*.

WaivedorreducedKrisFlyerservicefees

Enjoy waived or reduced ees or KrisFlyer services. To view the complete list o

membership services available, along with their respective ees, simply go to

Service Fees at krisyer.com

* This benet does not apply to award fights.

Here are three examples o how you can beneft rom the 25% tier bonus (plus any applicable class bonuses):

Actual milesKrisFlyer miles earned in KrisFlyer miles earned in KrisFlyer miles earned in KrisFlyer miles earned in

own

Economy Class on Business Class on First Class on Singapore Airlines Suites onSingapore Airlines Singapore Airlines Singapore Airlines the Singapore Airlines A380**

Singapore Bali 1,041 miles 1,302 miles 1,562 miles 1,822 miles N/A

Singapore Sydney 3,912 miles 4,890 miles 5,868 miles 6,846 miles 11,736 miles

Hong Kong Singapore 1,594 miles 1,993 miles 2,391 miles 2,790 miles 4,782 miles

** in R booking class


23/31


KrisFlyer Elite GoldYour Elite qua lifcat ion periods are the 12-month periods rom the start date o your

KrisFlyer membership. During this time, you may qualiy or KrisFlyer Elite Gold statusby earning the required number o Elite miles.

KrisFlyer Elite Gold status will be yours when you achieve 50,000 Elite miles in any

class o service on Singapore Airlines, SilkAir or any Star Alliance airline during your

qualifcation period, and credit them to your KrisFlyer account.

I you achieve an upgrade to KrisFlyer Elite Gold status, your Elite Gold membership

year will begin on the date o your upgrade.

Your KrisFlyer Elite Gold status will be renewed i you earn at least 50,000 Elite miles

during your Elite Gold membership year and credit them to your KrisFlyer account.

Elite miles are the actual miles fown, plus any applicable class bonuses earned. When fying on SingaporeAirlines or SilkAir, class bonuses awarded are based on 100%, 125%, 150% and 300% o the actual distancetravelled in Economy Class, Business Class, First Class and the Singapore Airlines Suites respectively. Inthe Suites, i the booking are class is F or P, 150% o actual distance travelled will be earned. On partnerairlines, the Elite miles earned may dier. Promotional and tier bonus miles earned do not count towardsElite membership. No Elite miles are accrued or booking classes not eligible or miles accrual.

In addition to all o the benefts o KrisFlyer Elite Silver, you will enjoy a host o services

reserved exclusively or KrisFlyer Elite Gold members, together with the ull complement

o Star Alliance Gold privileges on all Star Alliance airlines.

As an Elite Gold member, you will enjoy:

StarAllianceGoldloungeaccess

Relax in the comort o hundreds o Star Alliance Gold lounges around the world,

regardless o the class in which you travel on Singapore Airlines and other

Star Alliance airlines.

Priorityairportcheck-in

Receive preerential treatment at specially designated Star Alliance check-in counters

eaturing the KrisFlyer Elite Gold or Star Alliance Gold logo.

Extracheck-inbaggageallowance

You can check in an additional 20kg (44 lbs) or one extra piece o baggage.Please note: The piece concept applies primarily to fights to and rom North and South America, where

you can check in three bags instead o the usua l two. On Virgin Atlant ic fights, you can check in anadditional piece o luggage (weighing up to a maximum o 23kg), regardless o class o travel.

PriorityboardingwhentravellinginEconomyClass

Board beore other passengers travelling in Economy Class.

Prioritybaggagehandling

Your baggage will be given priority handling, irrespective o the class in which you travel.


24/31


KrisFlyer membership benefts at a glanceWhenyouyonSingaporeAirlines,SilkAir,VirginAtlanticorStarAllianceairlines

KrisFlyer

KrisFlyer

Elite Silver

KrisFlyer

Elite Gold

WhenyouyonSingaporeAirlines,SilkAir,VirginAtlanticorStarAllianceairlines

Earn KrisFlyer miles that can be redeemed or travel awards Priority airport standby* Increased check-in baggage allowance Priority airport check-in Priority boarding when travelling in Economy class Priority baggage handling

WhenyouyonSingaporeAirlines,SilkAirorStarAllianceairlinesEarn quality miles towards KrisFlyer Elite Silver and Elite Gold status Priority reservation waitlist

WhenyouyonSingaporeAirlines,SilkAirorVirginAtlantic

25% tier bonus on actual miles own WhenyouyonSingaporeAirlinesorStarAllianceairlines

Star Alliance Gold lounge access** WhenyouyonSingaporeAirlinesorSilkAir

Accrue PPS Value towards PPS Club qualifcation when you y

in First or Business Class, or in the Singapore Airlines Suites on theSingapore Airlines A380***

Use o SilkAir lounges****

* Except or Krisfyer Elite Silver members on Virgin Atlantic.

** A guest can be invited as long as he/she is accompanied by the Elite Gold member and the guest is travelling on a Star Alliance airline on the same day.

*** I a member fies in First or Business Class on Singapore Airlines or SilkAir, or in the Singapore Airlines Suites on the Singapore Airlines A380, and chooses to creditthe fight miles to a KrisFlyer airline partners requent fyer programme, the fight will st ill be recognised or PPS Club qualication. Members need to present boththe airline partners membership card and their valid KrisFlyer membership card at check-in to credit mileage.

**** A guest can be invited as long as he/she is accompanied by the Elite Gold member and the guest is travelling on a SilkAir fight on the same day.


25/31

The PPS Club

Preerential treatment 23around the world


26/31

Home The PPS Club 23

The PPS Club is reserved or our customers who y requently in First or Business

Class on Singapore Airlines or SilkAir, or in the Singapore Airlines Suites on the

Singapore Airlines A380.

QualicationforthePPSClubrequiresanaccruedPPSValueofS$25,000within

12 consecutive months. PPS Value is only accrued in First or Business Class on

Singapore Airlines or SilkAir, or in the Singapore Airlines Suites on the Singapore

Airlines A380.

PPS Club members will earn KrisFlyer miles when they y on Singapore Airlines,

SilkAir, Star Alliance carriers and our other partner airlines, and credit these miles

to their KrisFlyer account. They will also earn a 25% tier bonus on the actual miles

own when they y on Singapore Airlines, SilkAir and/or Virgin Atlantic, and a classbonus when they y on Singapore Airlines and SilkAir, as long as they credit the

KrisFlyer miles to their KrisFlyer account. These KrisFlyer miles can be redeemed

or award ights and upgrade awards.

PPS Club members are also automatically accorded Star Alliance Gold status.

This means that they enjoy greater recognition on all Star Alliance airlines,

including priority check-in, increased baggage allowance and access to

Star Alliance Gold lounges around the world.

For more inormation on the PPS Club, please visit krisyer.com

Preerential treatment around the world

810 217 2196

William Lee

Dec 08

810 217 2196

William Lee

Dec 08


27/31

For more inormation

Contacting us 25> By phone

> By ax

> By post

Service ees 27

Terms and Conditions 28


28/31

Home For more inormation 25

Contact us

By Phone

At KrisFlyer Membership Services, our customer service

representatives are pleased to assist you, all day, every day.

We have customer service representatives who are uent

in English, Bahasa Melayu, Bahasa Indonesia, Mandarin,

Cantonese, Japanese, Korean, Thai, French and German.

By Fax

You may also contact us by ax a t this number:

(65) 6789 8777

By Post

Please mail all KrisFlyer correspondence to:

KrisFlyer Membership Services

PO Box 177

Singapore Post Centre Post Ofce

Singapore 914006

Republic o Singapore

IF YOU ARE IN: CALL:

Singapore 6789 8188

USA or Canada 213 4040 301

Austral ia 02 9350 0203

Hong Kong (65) 6789 8188

New Zealand 0800 750 760

Europe (including United Kingdom) 44 207 531 2041

Other countries (65) 6789 8111


29/31

Home For more inormation 26

Service ees

Many services are available at nominal ees that can be

paid or in KrisFlyer miles or in US dollars (or local currency

equivalent). KrisFlyer Elite Silver and Elite Gold members

can access many o these services at waived or reduced

ees, especially when the request is submitted online.

For the complete list o services available, along with

their respective ees, please go to Service Fees at

krisyer.com


30/31


31/31

KF ProgrammeGuide

Documents

Transcript of KF ProgrammeGuide