KAKT Support

7/28/2019 KAKT Support

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How to use this KAKT Sylla

Index of Spreadsheet Tabs:Tab Name

Instructions

Summary and Key Players

Sample KAKT Plan

Actual KAKT Plan

Change Log

Sample KAKT Task Checklist

Ratings Scale

What are the four Phases of KAKT, and w

Introduction

Learn by Doing

Prepare for Cutover

Ownership

How do I start?

Step 1 - Determine what information you1 Organize your thoughts about the appl

2 Think about the issues that arise, how

3 Collect the various helps, tips, tricks,

4 Consider what cycles exist (Daily, wee

5 Consider any upcoming projects, and

6 Review the Sample KAKT Task Chec

7 Determine if there are any information

8 Determine how much time should be d

9 Look at your schedule, identify days o

Step 2 - Build your KAKT plan, using the

1 Customize the KAKT plan to conform t

2 Enter the date (American format: mm/

3 Begin listing the Introduction tasks you


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us (KAKT = Knowledge Acquisition Process)

Purpose

Self-explanatory

Identifies the Application, the Domain, and the key people who will take part in the knowledge transfer

Fully defined and notated sample KAKT plan - to be used as demonstration of how to prepare a KAKT syllabus

This is the tab that you will fill out for your knowledge transfer exercise

A record of this document's version control

A list of sample activities, by phase, of the types of activities you could include in your plan

Definition of quality of completed KAKT tasks

at do they mean?

This is where you are explaining about the system, providing an overview - you are in TELLING mode

This is where you are actually in the system doing work; your student(s) have system access - you are in SHOWING mode

This is where the roles are reversed - your student(s) are doing the work under your supervision - you are in OVERSIGHT mode

This is where your student(s) have completed all of the exercises, understand the job, have met the acceptance criteria and are ready to go

eed to conveyication

you diagnose them, how you correct them

ork-arounds, documentation

kly, etc) and specific activities concerning them

he impact they will have on support activities

list for ideas

dependencies that exist

evoted to Introduction, Learn by Doing and Prepare for Cutover

t of the office and determine what hours "AM" and "PM" mean. (e.g. AM = 9am - 12pm, or AM = 8am - 10am, etc.)

ctual KAKT Plan tab in this spreadsheet

o your planned schedule. If you think you only need one week of Introduction, remove those columns, and add where you think you need t

d) into merged cell B4C4 - the remaining dates will self-populate. If you have removed or added weeks, you may need to resolve referenc

have determined you need to present. Make sure that each task is numbered, beginning with 101, and increase sequentially for each task


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to steady state

.

errors.

.


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5/29/2013 10:21 AM Summary and Key Players

KAKT for:

KAKT Resource

SME

Business Domain

Dentacom is a Dental Claim paying system that was written about 20 years ago.

It has an online portion that performs claim payments, data entry, inquiry, and update

functions.The official Dentacom online day is currently scheduled form 7:00 a.m. to 10:00p.m. Monday through Friday and 7:00 a.m. to 9:00 p.m. on Saturday. 2 p.m to 7

p.m(view mode only) on Sunday. Batch officially starts when the online comes down. The

run time of the batch varies according to schedule and the number of transactions

processed that day.

Most of the time batch is complete before 5:00 a.m and the online is up by 7:00 a.m

148466254.xls.ms_office Page 4 of 45


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Sample KAKT Plan

Date

am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm am

Task 125

1

25

1

2

25

1

2

25

1

2

3

25

1

2

3

25

2

3

25

2

3

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25

2

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2

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3

4

10

25

5

10

25

5

10

25

5

10

20

25

5

10

20

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5

10

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5

10

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5

6

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5

11

25

5

6

25

# #

1 BG 12

2 RS 13

3 VR 14

4 RP 15

5 VG 16

6 VG 17

7 RS 18

8 RS 19

9 RP 20Endeavour

Batch flow ,Input & output feeds and the corresponding jobs,contention problems

Abend Aid, CCF, Creating DCN, Stripping Records and space issues handling

Xpediter Batch/Online

Process to sign-in to Dentacom Screens, Different Test/Prod Online Regions.

F$RECALL login procedure and usage

Production Batch Monitoring and the process followed when abend occurs

Overview of Dentacom

Naming Conventions and common PDS & VSAM Files and coding Standards

Task Intials

HIntroduction Activities (2 weeks)

Phase 1 - Preparation & Documentation

5/5/17 5/18 5/235/16

Week 1 Week 2

5/9 5/10 5/14 5/15 5/21 5/22


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Sign-off


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pm am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm

5

25

5

6

25

5

25

5

6

7

25

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7

25

5

6

7

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5

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5

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7

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7

8

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9

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14

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1718

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14

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14

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1718

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14

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1718

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#

RS 23

VR 24 Preparation

VR 25 Challenges/

RP

RP

VR

RS

VR

RPBMRS Creation/Verbiage /Contact Details

Table updates ,Claim Delete/Cash out of balance

Copying production Data to production fix region

Logical delete one shot

Batch Monitoring/Issue resolution/Test cycle Execution/Adhoc tasks

Test cycle Setup,region names,corresponding functionality & Making on-line

up/Down in test regions,Test cycle executiom

Wave MTL Procedure

Review of Dentacom Database Online scre

Critical jobs and Functionality and abend solving Method for those jobs

Task Intials

nds-On Activities (2 weeks) Primary Cont

Phase 2 - Learn by Doing Phase 3 - P

6/65/31 6/1 6/4 6/54 5/25 5/28

5/29 5/30

Week 3 Week 4


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am pm am pm am pm am pm am pm am pm am pm am pm

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of production oneshots

Questions on the above

ens in general about all the online s

Task Intials

act Activities

repare for Cutover Phase 3 - Prepare for Cutover

6/12 6/13 6/146/7 6/8 6/11 6/15 6/18

Week 5 Week 6


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Sign-off

Off Shore #2

Off Shore #2

Off Shore #1

Off Shore #1

Off Shore #1

Off Shore #1

Off Shore #1

Off Shore #1

Off Shore #1

Off Shore #1

Off Shore #1


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5/29/2013 10:21 AM Change Log

Date Requested By:Description of Syllabus Change, including Impact to

Schedule

Approved

By:Date:

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5/29/2013 10:21 AM Actual KAKT Plan

Date

am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm

Task

#

1 BG2 RS

3 VR

4 RP

5 VG

6 VG

7 RS

8 RS

9 RP

10 VG

11 BG

1 Ability to Present appl ication overview

Phase 1 - Preparation & Documentation

Task Intials

Introduction Activities (2 weeks)

Overview of Dentacom

F$RECALL login procedure and usage

Production Batch Monitoring and the process followed when abend occurs

Naming Conventions and common PDS & VSAM Files and coding Standards

Process to sign-in to Dentacom Screens, Different Test/Prod Online Regions.

Abend Aid, CCF, Creating DCN, Stripping Records and space issues handling

Batch flow ,Input & output feeds and the corresponding jobs,contention problems

Xpediter Batch/Online

Endeavour

ESP,Abend Aid

Understanding Check Point

ACCEPTANCE CRITERIA

Week 1 Week 2

5/9 5/10 5/14 5/15 5/16 5/17 5/18 5/21 5/22 5/23


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am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm am pm

# #

12 RS 23

13 VR 24 Preparation of production oneshots

14 VR 25 Challenges/Questions on the above

15 RP

16 RP

17 VR

18 RS

19 VR

20 RP

21 VG22 BG

ACCEPTANCE CRITERIA ACCEPTANCE CRITERIA ACCEPTANCE CR

Understanding of the batch flow Complete work requests with rating of 3 or above

usage of tools Complete Transfer of Ownership Plan with risks

Phase 2 - Learn by Doing Phase 3 - Prepare for Cutover Phase 3 - Pr

Task Intials

Hands-On Activities (2 weeks) Primary Contact Activities

Review of Dentacom Database Online screens in general about all the online s

& Making on-line up/Down in test regions,Test cycle

Wave MTL Procedure

Critical jobs and Functionality and abend solving Method for t

Batch Monitoring/Issue resolution/Test cycle Execution/Adho

Table updates ,Claim Delete/Cash out of balance

Copying production Data to production fix region

Escalation Process, Type of work at Offshore and TerminologUnderstanding Check Point

Logical delete one shot

BMRS Creation/Verbiage /Contact Details

Task

Week 3

6/7 6/8 6/12 6/13

Week 4 Week 5

6/1 6/4 6/55/255/24 6/115/28 5/29 5/30 5/31 6/6

5/29/2013 10 21 AM Act al KAKT Plan


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KAKT Sample Task Checklists

1 Business Overview 12 Technical Overview / Walkthrough of [Application] and all sub systems 23 Application Tools 34 Monitoring Tool -ESP 45 Introduction to selected projects 56 Application Findings 67 System Overview 78 System Documentation9 Review of Material

10 Next Steps

11 On-Line use / execution and completion of batch cycles12 Feedback/Questions

Introduction Hands-O


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Detailed description of [Application] flowTest/Q/A/Production Environments all platforms

Weekly project metrics Applications maintenance & enhancements

Knowledge of Standards & ProceduresKnowledge of Testing ProceduresProduction one shotsFeedback/Questions

n


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1 Verbal Descriptions 12 Update Tech documents 23 Estimation and Planning 34 Test cycles Execution5 Communication Processes6 Feedback/Questions

Primary Contact Owners


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Batch Responsibilities :SR HandlingAdhoc request Handling

ip


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KAKT Rating Scale

Not enough informat ion 0 No exposure in this area.

Failed to demonstrate 1

The resource received learning opportunities in this area, but was unable to

complete any requests or demonstrate knowledge in a particular function orcomponent.

Needs improvement 2

The resource received learning opportunities in this area, but needed helpcompleting the request(s) or articulating his or her knowledge in a particularfunction or component.

Average 3

The resource completed the request, demonstrated the required knowledge,and needed light assistance in completing the request(s) or in articulating his orher knowledge in a particular function or component.

Above average 4The resource completed the request(s) or demonstrated the knowledge with noassistance.

Excellent 5 The resource completed the request(s) or demonstrated the knowledge with noassistance, and did so in a manner that exceeded expectations.

KAKT Support

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