2012 11 12 Meeting ASEM_Chisinau

7/30/2019 2012 11 12 Meeting ASEM_Chisinau

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Crystal System

SAP Service Line

12th November, 2012


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Copyright 2011 Crystal System srl | Confidential2

Crystal System Overview

Human Resources SAP Service Line

Development Team Organization

Development Methodology

Quality Assurance Methods

Contents


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Crystal System Figures & Business Lines

About 160 Employees

Business Lines Number of PeopleSAP 100

Business Intelligence (SAP Business

Objects, Oracle)

40

Web Development (Microsoft & Java) 20


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Some of our partners and clients
http://www.lhsystems.com/http://www.deloitte.com/view/en_US/us/index.htmhttp://www.itergo.com/http://images.google.ro/imgres?imgurl=http://www-05.ibm.com/at/partners/images/sundt_logo_150x92.gif&imgrefurl=http://www-05.ibm.com/at/partners/bpo_sundt.html&h=92&w=150&sz=7&hl=ro&start=7&um=1&tbnid=bNHbbssD7WmQ1M:&tbnh=59&tbnw=96&prev=/images?q=s&t+logo&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://www.biodeutschland.org/mitglied/KPMG-Logo.jpg&imgrefurl=http://www.biodeutschland.org/mitglied/mitglied.php&h=473&w=945&sz=44&hl=ro&start=1&um=1&tbnid=A5OnGxiw_U1AdM:&tbnh=74&tbnw=148&prev=/images?q=kpmg+logo&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://www.alleventsgroup.com/mhrcongress/images/oracle_logo3.jpg&imgrefurl=http://www.alleventsgroup.com/mhrcongress/sponsors.php&h=271&w=1362&sz=50&hl=ro&start=1&um=1&tbnid=aoj5FhVYePn_PM:&tbnh=30&tbnw=150&prev=/images?q=oracle+logo&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://www.hyperion.com/pics/promo/logo.gif&imgrefurl=http://performanceguys.blogspot.com/2007/08/hyperion-bites-dust.html&h=98&w=191&sz=3&hl=ro&start=1&um=1&tbnid=ngwv8AMQgw8w4M:&tbnh=53&tbnw=103&prev=/images?q=hyperion+logo&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://gal.neogen.ro/galleries/companylogo/1773471_Genpact-Logo-Med-Res.jpg&imgrefurl=http://mento.ro/results.jsp?q=tags:(oferte+munca)&startat=340&h=300&w=375&sz=30&hl=ro&start=1&um=1&tbnid=0Ea5KG13upe_jM:&tbnh=98&tbnw=122&prev=/images?q=genpact&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://www.mwmcc.co.uk/pirelli_logo.jpg&imgrefurl=http://www.mwmcc.co.uk/events.htm&h=239&w=419&sz=7&hl=ro&start=1&um=1&tbnid=o5Qlyd9d4ru6uM:&tbnh=71&tbnw=125&prev=/images?q=pirelli+logo&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://pilasde.com/Guia_inventario/logosguia/al.jpg&imgrefurl=http://pilasde.com/air_liquide.htm&h=688&w=2261&sz=111&hl=ro&start=2&um=1&tbnid=05OYj8zNinIMoM:&tbnh=46&tbnw=150&prev=/images?q=air+liquide&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://www.autojurnal.ro/autojurnal-content/uploads/2006/10/fiat-new-logo.thumbnail.jpg&imgrefurl=http://www.autojurnal.ro/category/producatori/chery/&h=330&w=327&sz=17&hl=ro&start=2&um=1&tbnid=REAgegSkHYV8GM:&tbnh=119&tbnw=118&prev=/images?q=fiat&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://www.syna-tech.com/images/sap_logo.gif&imgrefurl=http://mccinternational.blogspot.com/2007/11/press-release-capscan-debuts-address.html&h=384&w=739&sz=5&hl=ro&start=2&um=1&tbnid=d1zYaXleJAjzYM:&tbnh=73&tbnw=141&prev=/images?q=sap&gbv=2&svnum=10&um=1&hl=rohttp://images.google.ro/imgres?imgurl=http://help.sap.com/bp_chemv1500/Chem_DE/Images/Logos/accenture_logo.jpg&imgrefurl=http://help.sap.com/bp_chemv1500/Chem_DE/html/devpartners_DE.htm&h=595&w=975&sz=76&hl=ro&start=1&tbnid=2YetmK9AFhPMTM:&tbnh=91&tbnw=149&prev=/images?q=accenture&gbv=2&svnum=10&hl=rohttp://www.fro.it/procedimenti%20it/index.htmhttp://www.saesgetters.com/default.aspx?


5/18 Copyright 2011 Crystal System srl | Confidential5

Contents


Human Resources

SAP Service Line






42%

39%

13%

3%2%1%

A Young Company

20-26

26-30

31-35

36-40

41-45

46-50

0102030405060708090100

English Italian French GermanRussian

A Multilanguage Company

Human Resources - Overview



PR Programmer The programmer is responsible to perform a variety of programming assignments requiring knowledge of established programming

procedures and data processing requirements. Maintain and modify programs.

Practical experience: 1-2 years in the specific field

SP Senior Programmer The senior programmer is responsible to perform a variety of programming assignments requiring knowledge of established

programming procedures and data processing requirements. Maintain and modify programs. Supervise other programmers.


L1 Expert Programmer The expert programmer is responsible to perform a variety of programming assignments requiring knowledge of established

programming procedures and data processing requirements. Maintain and modify programs. Supervise other programmers. He is a

technical reference for more than one project.


L2 Analyst Programmer The Analyst Programmer is responsible to provide to programmers development or maintenance specifications for SAP applications.

He can assist in the overall analysis and design of information technology systems. Perform a variety of programming assignments

requiring knowledge of established programming procedures and data processing requirements. Maintain and modify programs. He is a

technical reference for more than one project. He assists other technical employees in the development and maintenance of information

technologies subsystems and programs.


L3 Team Leader The Team Leader is responsible to manage the day to day planning operation and problem solving of a team of programmers or

technical stuff to meet with the required service level components, to develop the team, to ensure delivery of consistently superiorcustomer experience and to act as the communication conduit between Frontlines and Management. He is a technical reference for the

programmers in his team.

Practical experience: more than 5 years in the specific field

Human resources - Level Description



Contents


Human Resources

SAP Service Line






CLIENT 1

Project1 Project2 Project3 Project4

Client Manager

Dev. 1 Dev. 2 Dev. 3 Dev. 4

Development Team Organization: Cross Client Allocation

Client

Dedicated

CLIENT 2


CLIENT n


Client Manager


Client Manager


Technology Leader for: EDI/ALE/IDOC

Technology Leader for: Upgrade Release

Client

DedicatedClient

Dedicated

Technology

dedicated

Technology Leader for: Web UI, Web Portal, Web Dynpro, BSP

Technology Leader for: Layouts SAP Script, SmartForms, Adobe Interactive Forms

Technology Leader for: CRM Web UI, Business Object Layer, Access Control Engine

Technology Leader for: SAP Business Workflow

CrossClient

Allocation

Cross Client Allocation



Development Team Organization: Blue Room Concept

CLIENT 1Project

1Project

2Project

3Project

4

CLIENT 2Project

5Project

6Project

7Project

8

CLIENT nProject

9Project

10Project

11Project

12

ClientManager

Technology

Leader E

Dev. 7 Dev. 8

Technology

Leader F

Dev. 9

ClientManager

Technology

Leader C

Dev. 4 Dev. 5

Technology

Leader D

Dev. 6

ClientManager

Technology

Leader A

Dev. 1 Dev. 2

Technology

Leader B

Dev. 3

Technology Leader A

Web Dynpro & Object Oriented

Technology Leader B

Workflow

Technology Leader C

CRM Web UI

Technology Leader D

Layouts: SAP Scripts, SmartForms,Adobe Interactive Forms

Technology Leader E

EDI/ALE/IDOC

Technology Leader F

Release Upgrade

Client

Dedicated

Client

Dedicated

Client

Dedicated

Client/Technology

Dedicated

Client/Technology

Dedicated

Client/Technology

Dedicated

Client/Team Dedicated Client/Team Dedicated Client/Team Dedicated


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Contents


Human Resources

SAP Service Line





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Development Methodology: Application Lifecycle Activities

BusinessConsulting

ProcessEngineering

Client/CrystalAnalysis

and Design

SoftwareDevelopment

ImplementationSupport

Maintenance

Business

Strategy

TechnicalStrategy

Implementation

Process

analysis

Processdevelopment

System

analysis

Architecture

Usability

System Design

Specification

Coding

Testing

Implementation

Training

Managing

change

Primary and

secondary

support

Future

development

Application Lifecycle Management

Crystal System SAP Development Factory focuses

on the software development activities:

Writing technical specifications Design technical solutions

Build technical solution

Test

Train

Change Requests

Maintenance

Development Methodology: Procedures Standards Templates Naming


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DevelopmentMethodology: Procedures, Standards, Templates, NamingConvention

Identification Planning

Test Realization

DevelopmentMethodology

We use test tools for our unit tests.

We test performances, quality, functionality.

Based on the team organizations and on thetechnical competences the new activities arescheduled.

A Development Plan is created.

Each activity is individualized and receives an unique IDcode .

For most of the developments we use software templates.

Each development is estimated using an effort detail

catalog where we identified all the technical drivers andestimated them based on 5 level of complexity: very simple,simple, medium, complex and very complex

When writing code we use software templates.

For each development we use the naming conventionsagreed with theclient.

For each development we check the quality, the performances, the useoftemplates, the correct use of naming conventions

For each development we provide technical documentation.

Quality Assurance

Development Planning & Control System

Quality Assurance

Development Planning & Control System

Project Management Risk Management


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Project Management - Risk Management

Performance Availability

Dataconsistency

Maintainability

Knowhow

DeadlinesBudget

1.Identify

2.Quantify

3.

Assign

4.Mitigate

5.Monitor

In our projects Risk Management is a

continuous process not a spot analysis

Our Risk Management Plan consists in:

1. identify the factors that create risks;

2. quantify - calculate the probability of

adverse event occurring multiplied by

the cost of occurrence;

3. assign - risk ownership is assigned;4. mitigate - decrease probability of

occurrence, reduce business impact;

5. monitor - issue tracking.

Our Risk Context covers technical risks,

process risks and internal organizational

environment risks

C t t


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Contents


Human Resources

SAP Service Line




Q lit A M th d B li & Phil h


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Quality Assurance Methods Baseline & Philosophy

QualityAssurance

Efficienttraining

Use ofstandards

and softwaretemplates

Use ofDevelopmentProcedures

Use of TestTools

Use ofDevelopmentPlanning and

ControlSystem

We select our future consultants from the University.

We use conventional teachers and situational teachers for

our training on the job stages.

When writing code our consultants

use standards, naming conventions

and software templates in order to

achieve a high level of homogeneity

and standardization

We use e development methodology

which contains development

procedures, roles RACI, standards

and templates.

We use integrated and extended Test

Tools and Models.

Testing is consider an extremely important

phase in our development process.

No development will be delivered fromCrystal unless all unit tests were done.

We use a dedicated IT system in our development

process for all communications with the client,

exchange of information and documents (functional

specifications, technical specifications, technicaldocumentations, unit tests).

We are very flexible and able to use clients existing

systems.

Training

Standards

Procedures

Test Tools

ControlSystem

Quality Assurance Methods Main Processes


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Quality Assurance Methods Main Processes

Task/Ticket

SchedulingTask/Ticket

Execution

Task/Ticket

Completion

and

Acceptance

Q.A.Control

System Test/Integration

Test

Quality Assurance Process

Communication Process

Performance

Control

Unit Test

Rigorous

ticket

description

The right task

to the right

developer

Client

Needs

Definition

Task/Ticket

Opening

Client

Software

Release

Client

Activity

Planning


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Thank you !

2012 11 12 Meeting ASEM_Chisinau

Documents

Transcript of 2012 11 12 Meeting ASEM_Chisinau