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Presentation on VODAFONE
Prepared by Submitted to
Ujjval Trivedi Mr. Shubham goswami
Jiten Khandor
Sreyash Rajani
Krunal Soni
Piyush Gaur
Bhavik Gandhi
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Different Business Unit of Vodafone
Strategy &
Planning
Consumer
Business UnitTechnology
Finance
Human
Resources
VODAFONE
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Human Resources Department
People care helps management to plan personneldevelopment through professional segments, jobrotation, and training
It seeks and identifies talented people inside and outsidethe firm
Remuneration and performance appraisal
Development and Training prepares developmentactivities for all employees, including managers, and is incharge of training, coaching, feedback instruments,performance assessments, etc.
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Finance Department
The Financial Department consists Finance
SCM, or Supply Chain Management
Support & Services
Finance enters into various partnerships of strategic importance for the
firm. They monitor and curb costs.
SCM, or Supply Chain Management is the central hub for strategicpurposes made on behalf of all Czech operations of Vodafone. Thisteam negotiates the most favorable terms and prices for purchasingvarious things.
Support & Services provides various supporting services so otherteams can focus on their day-to-day tasks. this team is concerned withidentifying suitable locations for our sales points and office space, theirconstruction, maintenance, and design.
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Technology Department
Outsourcing technical support
Multi-tiered technical support
Remote PC repair or Remote ComputerRepair
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Strategy & Planning Department
Value enhancement
Cost reduction
Delivery in existing markets
Selective expansion and cautious approach
invest in existing businesses
expand in the growth areas of mobile data,
enterprise and broadband
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Consumer Business Unit
we create products and services reflecting their needs
sell new services, provide care to existing customers,and handle their requests
Put your sales talents to good use at one of our salespoints all across the country, or in the telesalesdepartment.
Customer care over the phone is handled by a moderncall center
coming up with new ideas and final products andservices.
Sales and care over the internet are handled by our on-line team
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Use of technology
Technology department is the heart of Vodafone
love to build and develop a mobile network
Vodafone Information Systems used a
combination of two applications for reporting both ran on an IBM mainframe
they weren't scalable
Not able to meet with recent requirements
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Using SAS, Vodafone Information Systems'
employees are now able to bring together data
from a wide range of sources
It allows IT system managers to have a single
point of control over all the IT processes
Measurement data from HP OpenView, ARSRemedy and IBM Tivoli and CCMS data from
SAP R/3
Extracted and consolidated in data warehouse
The data warehouse currently contains lessthan 10 gigabytes of data
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Benefits of VIS
SAS solution has been integrated into theV.E.C.T.O.R. reporting system
It guarantees that employees and customers
can only display the information that is relevant
to their needs
Automated import of measurement data
Constant access to the reports from anywhere,
any time via the intranet Standard presentation media
Dynamic selection of the level of detail
Dynamic creation of trend reports.
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Permissions concept for data access.
Simple archiving process.
SSL encryption and authentication with Secure
IT card/client certificates for secure data access
across the Internet.
Necessary information available to the relevantpeople upon which to base sound technological
and business decisions
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Telecommunications
Management Network protocol model defined by ITU-T for
managing open systems in acommunications network
interconnectivity and communicationacross heterogeneous operations systemand telecommunication networks
For communication between Operations
Systems and NEs (Network Elements), ituses the Common managementinformation protocol (CMIP)
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Modern telecom networks are automated,
and are run by OSS software
It provides the data that is needed in the
day-to-day running of a telecom network
responsible for issuing commands to thenetwork infrastructure to activate new
service offerings
commence services for new customers, and
detect and correct network faults
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Logical layers
BusinessManagement
functionsrelated tobusinessaspects,analyzestrends andquality issues
ServiceManagement
Handlesservices in thenetwork:definition,administrationand charging ofservices.
NetworkManagement
Distributesnetworkresources,performs tasksof:configuration,control andsupervision ofthe network.
ElementManagement
Handles alarmmanagement,handling ofinformation,backup,logging, andmaintenance ofhardware andsoftware
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Service level management
Vodafone Information Systems depend onService Level Agreements (SLAs)
Customer retention, satisfaction and servicedata
SAS provided a central Web-based reportingsystem
import of measurement data
constant access to the reports from anywhereand at any time
internal reporting system in place to collect datafrom local markets
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CRM SOFTWARE
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Through the CRM (CustomerRelationship Management) softwareVodafone executive at Vodafone store
can easily find all his/her information. By just entering customers number
CRM software would provide all theinformation about customer. Like his
current balance, category, last recharge,call details of last 3 days, balancededuction details etc.
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Another software is CCC( Customer
Care Client)
This software provides all information
about sms command which customer
has sent to the company to activate or
deactivate any services.
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CAD link
Through this CAD link every executives
get all the updates and briefings about
the new schemes, and promotional
offers.
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Benefits of CRM software
This software provides information like :
Customers account information
The services activated in his/her Simcard
This software provides complaints andrequest form
SIM can be replaced Details of payment
SIM activation
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Internal reporting and management
systems
measure implementation of our sustainability
programmes
key performance indicators (KPIs) provide atool for reporting sustainability data
Assess the level of commitment, integration,
management of issues, and implementation
of our sustainability strategy
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include qualitative indicators and quantitativedata on issues such as energy efficiency,
waste management, handset collection,
reuse and recycling, and community
contributions They use web-based application called
Envoy
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Call routing process
One subscriber calls to the another subscriber
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