vodafone MIS

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    Presentation on VODAFONE

    Prepared by Submitted to

    Ujjval Trivedi Mr. Shubham goswami

    Jiten Khandor

    Sreyash Rajani

    Krunal Soni

    Piyush Gaur

    Bhavik Gandhi

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    Different Business Unit of Vodafone

    Strategy &

    Planning

    Consumer

    Business UnitTechnology

    Finance

    Human

    Resources

    VODAFONE

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    Human Resources Department

    People care helps management to plan personneldevelopment through professional segments, jobrotation, and training

    It seeks and identifies talented people inside and outsidethe firm

    Remuneration and performance appraisal

    Development and Training prepares developmentactivities for all employees, including managers, and is incharge of training, coaching, feedback instruments,performance assessments, etc.

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    Finance Department

    The Financial Department consists Finance

    SCM, or Supply Chain Management

    Support & Services

    Finance enters into various partnerships of strategic importance for the

    firm. They monitor and curb costs.

    SCM, or Supply Chain Management is the central hub for strategicpurposes made on behalf of all Czech operations of Vodafone. Thisteam negotiates the most favorable terms and prices for purchasingvarious things.

    Support & Services provides various supporting services so otherteams can focus on their day-to-day tasks. this team is concerned withidentifying suitable locations for our sales points and office space, theirconstruction, maintenance, and design.

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    Technology Department

    Outsourcing technical support

    Multi-tiered technical support

    Remote PC repair or Remote ComputerRepair

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    Strategy & Planning Department

    Value enhancement

    Cost reduction

    Delivery in existing markets

    Selective expansion and cautious approach

    invest in existing businesses

    expand in the growth areas of mobile data,

    enterprise and broadband

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    Consumer Business Unit

    we create products and services reflecting their needs

    sell new services, provide care to existing customers,and handle their requests

    Put your sales talents to good use at one of our salespoints all across the country, or in the telesalesdepartment.

    Customer care over the phone is handled by a moderncall center

    coming up with new ideas and final products andservices.

    Sales and care over the internet are handled by our on-line team

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    Use of technology

    Technology department is the heart of Vodafone

    love to build and develop a mobile network

    Vodafone Information Systems used a

    combination of two applications for reporting both ran on an IBM mainframe

    they weren't scalable

    Not able to meet with recent requirements

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    Using SAS, Vodafone Information Systems'

    employees are now able to bring together data

    from a wide range of sources

    It allows IT system managers to have a single

    point of control over all the IT processes

    Measurement data from HP OpenView, ARSRemedy and IBM Tivoli and CCMS data from

    SAP R/3

    Extracted and consolidated in data warehouse

    The data warehouse currently contains lessthan 10 gigabytes of data

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    Benefits of VIS

    SAS solution has been integrated into theV.E.C.T.O.R. reporting system

    It guarantees that employees and customers

    can only display the information that is relevant

    to their needs

    Automated import of measurement data

    Constant access to the reports from anywhere,

    any time via the intranet Standard presentation media

    Dynamic selection of the level of detail

    Dynamic creation of trend reports.

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    Permissions concept for data access.

    Simple archiving process.

    SSL encryption and authentication with Secure

    IT card/client certificates for secure data access

    across the Internet.

    Necessary information available to the relevantpeople upon which to base sound technological

    and business decisions

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    Telecommunications

    Management Network protocol model defined by ITU-T for

    managing open systems in acommunications network

    interconnectivity and communicationacross heterogeneous operations systemand telecommunication networks

    For communication between Operations

    Systems and NEs (Network Elements), ituses the Common managementinformation protocol (CMIP)

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    Modern telecom networks are automated,

    and are run by OSS software

    It provides the data that is needed in the

    day-to-day running of a telecom network

    responsible for issuing commands to thenetwork infrastructure to activate new

    service offerings

    commence services for new customers, and

    detect and correct network faults

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    Logical layers

    BusinessManagement

    functionsrelated tobusinessaspects,analyzestrends andquality issues

    ServiceManagement

    Handlesservices in thenetwork:definition,administrationand charging ofservices.

    NetworkManagement

    Distributesnetworkresources,performs tasksof:configuration,control andsupervision ofthe network.

    ElementManagement

    Handles alarmmanagement,handling ofinformation,backup,logging, andmaintenance ofhardware andsoftware

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    Service level management

    Vodafone Information Systems depend onService Level Agreements (SLAs)

    Customer retention, satisfaction and servicedata

    SAS provided a central Web-based reportingsystem

    import of measurement data

    constant access to the reports from anywhereand at any time

    internal reporting system in place to collect datafrom local markets

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    CRM SOFTWARE

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    Through the CRM (CustomerRelationship Management) softwareVodafone executive at Vodafone store

    can easily find all his/her information. By just entering customers number

    CRM software would provide all theinformation about customer. Like his

    current balance, category, last recharge,call details of last 3 days, balancededuction details etc.

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    Another software is CCC( Customer

    Care Client)

    This software provides all information

    about sms command which customer

    has sent to the company to activate or

    deactivate any services.

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    CAD link

    Through this CAD link every executives

    get all the updates and briefings about

    the new schemes, and promotional

    offers.

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    Benefits of CRM software

    This software provides information like :

    Customers account information

    The services activated in his/her Simcard

    This software provides complaints andrequest form

    SIM can be replaced Details of payment

    SIM activation

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    Internal reporting and management

    systems

    measure implementation of our sustainability

    programmes

    key performance indicators (KPIs) provide atool for reporting sustainability data

    Assess the level of commitment, integration,

    management of issues, and implementation

    of our sustainability strategy

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    include qualitative indicators and quantitativedata on issues such as energy efficiency,

    waste management, handset collection,

    reuse and recycling, and community

    contributions They use web-based application called

    Envoy

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    Call routing process

    One subscriber calls to the another subscriber