8 December 2009
“De Kloof”
tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Peter Potgieser
Chair of eBusiness Interoperability Forum
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Agenda
Een toelichting op basis van de volgende onderwerpen:
Stakeholders in Business
Waarom zou ik …. Een voorbeeld
Interoperabiliteit
Standaardisatie
Drijvende krachten
Een uitdaging
Referenties
3De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
1Stakeholders in Business
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
ChainyForests
CompetenceMountains
The Top
Swamps of Technology
Customercheckpoint
Value Valley
Carreer C
anyon
SupplierShipyard
Burn out
Gates
Supply Fields Proces Waters
6. What value chains ?
4. Competences ? People ?4. Competences ? People ?
5. Which means ?What technologies ?
5. Which means ?What technologies ?
1. What do we want ?
1. What do we want ?
Product Channel
Gulf of Quality
Alig
nmen
t cre
ek
Demington
Lake Input Lake Troughput
2. How to do it ?
Lake Output
PrincipalParadise
3. Culture3. Culture
Source: www.the-art.nl StrategyIsland
The audience – the Business
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
The challenges (in the 4-corner reference model)
AppropriateStandards
AppropriateUptake
AppropriateImplementation
AppropriateAdoption
AppropriateTesting
Does my business support a standard …
vs:
Does my business use a standard …Buyer Seller
Exchange of goods /services
e.g. UN/CEFACT
Buyers bank Sellers bank
AccountsReceivable
AccountsPayable
Information Exchange(a.o. payments)
e.g. ISO 20022
6De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
2Waarom zou ik …
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
SITPRO
Simplifying International Trade
Scale of DocumentationScale of Documentation150 Documents in a typical single complete
consignment transaction from grower to retailer (= up to 225 pieces of paper)
1 billion Pieces of paper generated each year by UK perishable food imports supply chain
30% Data entered more than once
189 million Duplicate consignment entries
Over 90% Paper documentation subsequently destroyed – much non-recyclable
0.5% Consignment cost savings from each day saved in supply chain
Example … Cost reductionExample … Cost reduction
SITPRO
Simplifying International Trade
Impact of Missing/Delayed Impact of Missing/Delayed DocumentsDocuments
£126 million annually
Cost to importers of documentary exchange process of original copies without delays
Over £1 billion annually
Cost with delays
SITPRO
Simplifying International Trade
International requirements for STPInternational requirements for STP
• Business process mapping (by trading partners)Business process mapping (by trading partners)• Identification of data to be exchangedIdentification of data to be exchanged
(Export data import data)(Export data import data)• Common data definitionsCommon data definitions
(UN/CEFACT data standards)(UN/CEFACT data standards)• Interoperability of data communicationInteroperability of data communication
(UN/CEFACT message standards)(UN/CEFACT message standards)
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Buyer Seller
Buyers bank Sellers bank
Goods / Services
Information Exchange
UN/CEFACT
ISO 20022
The 4-corner reference model
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Dematerialization of Business Processes
BuyerBuyer
SupplierSupplier
Order / e-signature Offer
Statements - tax etc
Payment
Demand estimate
Payment Guarantee
Direct debit adv
e-Invoice
Invitation to tender
Deviation info
Delivery Guarantee
Delivery Information
Account statement
Payment Assurance
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
‘Dematerialiseren van Business Processen’
Purchase process - BUYER
Sales process – SELLER
Put into marketAnd sell
HandlePurchase
orders
TransportAnd
deliver
SendInvoice
Receive /Processpayment
HandleComplaints
HandleComplaints
Process / dopayment
Processinvoice
ReceiveMakeorder
DeterminPurchasestrategy
Electronic InformationExchange Paper invoice
De ‘blik onder de motorkap’ …. Dit illustreert
de mate waarin we vereenvoudigen
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Customer Supplier Intermediary Authority
Receive DespatchAdvice, Invoice, etc.
Provide CustomsImport Documents
Record Receipt ofCleared Goods
BookTransport
Arrange CargoInsurance
Initiate Transport
Provide DespatchAdvice, Invoice, etc.
Provide CustomsExport Documents
ConfirmTransport
Confirm CargoInsurance
Collect andTransport Goods
Clear forExport
Clear for Import
End
Obtain ExportLicense etc.
Provide ExportLicense etc.
Obtain ImportLicense etc.
Provide ImportLicense etc.
Start
Dematerialiseren … Waar zit het papier ?
From the UN/CEFACT BUY/SHIP/PAY modelling approach
010110101101011000101
15De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
3Interoperabiliteit
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Interoperability, sleutel tot demateraliseren
Photo: Ilco
“Interoperability is central to establishing eBusiness. The goal of interoperability is to allow information to be presented in a consistent manner between business systems, regardless of technology, application or platform. It thus provides organizations with the ability to transfer and use information across multiple technologies and systems by creating commonality in the way that business systems share information and processes across organizational boundaries. “
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Interoperability, wat is dat ?
Interoperability is the capability to run business processes seamlessly
across organisational boundaries.
Interoperability is achieved by understanding how business
processes of different organisations can interconnect, developing the
standards to support these business processes efficiently and by
specifying the semantics of messages exchanged between the
organizations to support these business processes in a scalable way.
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Basic Interoperability
Company X Company Y
Technical Technical
Business Business
Organizational Organizational
From: Référentiel Général d'InteropérabilitéFrom: Draft European Interoperability Framework (EIF) 2.0
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
What is Interoperability
“We identify three basic levels of interoperability: The first is technical interoperability, which consist of the common methods and shared services for the communication, storage, processing and presentation of data. This includes the technical foundations for a secure environment, compatible technical standards and a common framework. The second is semantic or business interoperability, which includes discovery and collaboration aspects, including workflow and decision-making transactions. This can require alignment of business processes as well as operational synchronization of collaboration data. A third layer is organizational interoperability.”
From the eBusiness Interoperability Forum Roadmap:
20De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
4Standaardisatie
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Standardisation seems to be a technical matter, but it primarily is a business issue. Wrong or enforced standards (i.e. formulated and defined or de-facto emerged from another than the own business vision) can seriously hamper this own business. In addition to that: spending resources on standards that have no business importance is undesired and waste of time and money.
For businesses, the widespread adoption of International Standards means that suppliers can base the development of their products and services on specifications that have wide acceptance in their sectors. This, in turn, means that businesses using International Standards are increasingly free to compete on many more markets around the world.
Developments in resp. expectations about ‘the Business’ make it necessary to give ‘standardisation’ the required and appropriate attention.
In ISO words:
Why standardisation
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Why standardisation
When products and services meet our expectations, we tend to take this for granted and be unaware of the role of standards. However, when standards are absent, we soon notice. Standards provide technological, economic and societal benefits. Examples:
For businesses, the widespread adoption of International Standards means that suppliers can develop and offer products and services meeting specifications that have wide international acceptance in their sectors. Therefore, businesses supporting International Standards can compete in many more markets around the world.
For customers, the worldwide compatibility of technology which is achieved when products and services are based on International Standards gives them a broad choice of offers and benefits from the effects of competition.
For governments, International Standards provide the technological and scientific bases underpinning health, safety and environmental legislation.
For trade officials, International Standards create "a level playing field" for all competitors in those markets. International Standards are the technical means by which political trade agreements can be put into practice.
Source: www.iso.org
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
eBusiness standardisation and modelling
IdentifyPotentialTradingPartner
EstablishBusinessAgreement
Order
Ship
Pay
CheckCredit
Manufacture
Authority
Customer Supplier
Intermediary
«include»
«include»
«include»
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
From model to XML … an automated process
<?xml version="1.0" encoding="UTF-8"?><!--Sample XML file generated by XMLSpy v2008 rel. 2 sp2 (http://www.altova.com)--><tlf:CrossIndustryInvoice xsi:schemaLocation="urn:tlf:prototype:1 CrossIndustryInvoice.xsd" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tlf="urn:tlf:prototype:1">
<tlf:ExchangedDocument><ID>2323223</ID><TypeCode>380</TypeCode><IssueDateTime>2008-12-17T09:30:47</IssueDateTime>
</tlf:ExchangedDocument><tlf:SupplyChainTradeTransaction>
<ApplicableSupplyChainTradeAgreement><SellerTradeParty>
<ID schemeAgencyID="9" schemeID="GLN">7533432343</ID><Name>Ecru Consulting</Name><PostalTradeAddress>
<PostcodeCode>11120</PostcodeCode><StreetName>Gamla Brogatan 28-36</StreetName><CityName>Stockholm</CityName><CountryID>SE</CountryID>
</PostalTradeAddress><SpecifiedTaxRegistration>
<ID>SE5563434301</ID><AssociatedRegisteredTax>
<TypeCode>VAT</TypeCode></AssociatedRegisteredTax>
</SpecifiedTaxRegistration></SellerTradeParty><BuyerTradeParty>
<ID schemeAgencyID="9" schemeID="GLN">731273628732</ID><Name>GS1 Global</Name><PostalTradeAddress>
<PostcodeCode>23212</PostcodeCode><StreetName>First avenue 3</StreetName><CityName>Brussels</CityName><CountryID>BE</CountryID>
</PostalTradeAddress>
Slide 25
ISTH
Omgeo
CLS
SWIFT
Euroclear
ISITC
ACBI
CoreComponents
CommonBusiness
Processes
DataDictionary
BusinessProcess
Catalogue
UN/CEFACT Registry/Repository
www.iso20022.org
UNIFI FinancialRepository
UNIFIRegistration
Management Group
UN / CEFACT(All Industries)
UNIFIRegistration
Authority
UNIFIUsers
BusinessRequests
MessageModels
TBG17Harmo-nisation
Long term convergence goal A single ISO-UN/CEFACT approach
UNIFIStandards
Evaluation Groups
Trade ServicesPayments
CardsSecurities
Forex…
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
A look back in time .....
March 24, 2000
…. produce mutually supportive standards required in business transactions ….
…. it provides the vital framework for e-commerce, ….
Global cooperation on standards – Trade Facilitation
27De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
5Drijvende krachten(Voorbeelden uit publieke sector)
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
http://www.europarl.europa.eu/summits/lis1_en.htm
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
http://archive.cabinetoffice.gov.uk/egov2005conference/proceedings/index.asp
30De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
6Een uitdaging
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Challenges in other words ...
Something unknown will only be adopted, if an adequate answer can be given to the following:
“What is it”
“What does it mean for my business”
“Why should I …”
…
How do we get the answers to the appropriate place / person ?
Who should take responsibility for that ?
And how ?
AppropriateUptake
AppropriateAdoption
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
So … there is a problem with the uptake …
Unknown
Don’tInnovate
Don’tFollowTrends
NotUsed
Don’tReap
Benefits
Standards do not fit in the Business Manager quest for the answers … (priority)
Standards are not expressed in Business Terminology
ESOs are not used to ‘Marketing of Standards’
But: Adoption of standards is a prerequisite to interoperability …
ExampleAccess Point to
‘break the circle’
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
http://www.cen.eu/cenorm/businessdomains/businessdomains/isss/activity/ebif.asp
34De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
7Referenties
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
http://ec.europa.eu/enterprise/sectors/ict/e-invoicing/benefits/index_en.htm
http://ec.europa.eu/internal_market/consultations/2009/e-invoicing_en.htm
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
EC Roadmap for eInvoicing and payments 2006 - 2010
July 2007 Final Report of the Informal Task Force on e-Invoicing
Planned (2007-2009)
DG MARKT/H3 and
DG ENTR/D4
Steering Committee for the creation of a EUROPEAN ELECTRONIC INVOICING (EEI) Framework
Responsible for:1) Contributing to the removal of legal barriers (EC regulator)2) Establishing and documenting business requirements and addressing commercial barriers3) Establishing input for single, interoperable data standard for eInvoicing
Planned 2007 – 2009
(ISO, SWIFT, CEN,
UN/CEFACT, NES..)
Work on the creation of a single, interoperable data standard for e-Invoicing under
the umbrella of European and international standards bodies and the support from
others
July ’07- Dec ‘08
TAXUD/D1
Legal study on functioning of the Invoicing Directive (2001/115/EC) [1]
2007-2008
DIGIT/DG MARKT
IDABC study on e-invoicing requirements (for public sector, enterprises and service providers)
2008-2010 SEPA: Co-existence and gradual adoption
Forthcoming 2008
TAXUD/D1
EC Report on the Invoicing Directive (2001/115/EC)[2] and
potential proposals for amendments
2008 - 2009
DIGIT/DG MARKT
IDABC pilot project in the European Commission
based on e-invoicing requirements
2008-2010
DG INFSO
Large-scale CIP pilots on e-procurement, including e-invoicing
(Consortium: min. 6 Member States participation)
[1] Now incorporated in the VAT Directive (2006/112/EC)[2] Now incorporated in the VAT Directive (2006/112/EC)
http://ec.europa.eu/enterprise/ict/policy/einvoicing/2007-07-eei-final-rep-3-2.pdf
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Vragen ?
De kloof tussen ‘Standaardisatie’ en ‘Stakeholders in Business’
Contact information
Peter Potgieser – Senior Consultant Industry StandardsPeter Potgieser – Senior Consultant Industry Standards
Chair of Chair of CEN/ISSS – eBusiness Interoperability ForumCEN/ISSS – eBusiness Interoperability ForumChair of Chair of Netherlands Board on eBusiness StandardisationNetherlands Board on eBusiness StandardisationChair of Chair of WebServices AssociationWebServices AssociationVice Chair ofVice Chair of ISO 20022 Trade SEG ISO 20022 Trade SEGHead of Head of Delegation forDelegation for ISO/TC68 Financial ServicesISO/TC68 Financial ServicesHead ofHead of Delegation for ISO/TC154 Delegation for ISO/TC154Member of Member of Delegation for UN/CEFACTDelegation for UN/CEFACTMember of Member of UN/CEFACT e-Business, Government and Trade groupUN/CEFACT e-Business, Government and Trade groupMember ofMember of CEN Delegation to ICT Standards Board CEN Delegation to ICT Standards BoardMember ofMember of Expert Group on Electronic Invoicing Expert Group on Electronic Invoicing
Tel: +31 20 383 71 95 / GSM: +31 6301 803 99E-mail: [email protected]
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