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_+/�ÁÂÃ�¾¿4 1234 Ü9'�7�7�ÇÌÍÎ"ÕÖß�P09'�
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1. �ï change hunt-group 3 �¦F ������ ��
3 ÜÌÍÎäå�p3�0�
123'Hunt Group()*+
HUNT GROUP
Group Number: 3 ACD: n Group Name: Accounting Queue: y Group Extension: 2011 Vector: n Group Type: ucd-mia Coverage Path: 1 TN: 1 Night Service Destination: 1234 COR: 1 MM Early Answer: n Security Code: ISDN Caller Display:
Queue Length: 4 Calls Warning Threshold: Port: Time Warning Threshold: Port:
-.45/0
1999 � 6 � � 2� 9������ [email protected]
�
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2. 4 Night Service Destination �/�ï 1234�
¼½ù��8�Y9'Å�Â9'ÅÛUÜÝÉ
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3. ¦F ����� �� �G�o�ÈF�
1�ÇcÌÍÎ�3�4ÌÍÎÿ'(¾¿ÌÍμ½wy
��^·0ÌÍÎ��� 8�M��� É�?¼½�
MNQROPMNQROPMNQROPMNQROP
1@GH"ï/±ÍÕÖÅ DID-LDN5¼�9'ø Z�þÿ�ÜÝ7ÕÖ�ì<ÿW��ÕÖ5�>0?ÕÖ7�ß�P¼½ù��� 3���¼½9'�
ð¾�� 8100 Ü9'5Z�þÿ�ÜÝ� LDN7�ÿW�ÃêY�î 6 �����@GH4Z37�æ 8100 9'���y��PÁÂÃ���FW����æþÿ¸�
�¾¿_�¼½�@��ÆÁÂÃ�5_+/�ÁÂÃ�
�Æ4 1234 Ü9'7�
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-./0
10 1999 � 6 � � 2� ������ [email protected]
¦��wx¾¿¼½9'
1. �ï change listed-directory-numbers �¦F ������ ��
Z�þÿ�ÜÝäå�p3�0�
6789:;<'Listed Directory Numbers()*+
2. 4 Night Destination �/�ï 1234�
¼½ù��8�Y#�9'Å�Â9'ÅÛUÜ
Ý�ÌÍÎ9'�
3. ¦F ����� ��G�o�ÈF�
4. �ï change console-parameters �¦F ������ ��
ÿWó�eäå�p3�0�
5. 4 DID-LDN Only to LDN Night Extension �/��ï n �
6. ¦F ����� ��G�o�ÈF�
4¾¿¼½9'7�ñÿW���¼ÁÿWó¦�¸� �
�?¼½�
LISTED DIRECTORY NUMBERS Ext Name TN 1: 8100 attendant 8100 2: 3: 4: 5: 6: 7: 8: 9: 10:
Night Destination: 1234
!&-./0
1999 � 6 � � 2� 11������ [email protected]
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9=>?@'Console Parameters()*+
GHJMNOPGHJMNOPGHJMNOPGHJMNOP
1@GH"u¹è/±»ÕÖß�P¼½�3�¾¿/±»
¼½�� �"0/±»�ÕÖ�Ç�P�¼½ù���
/±»¼½��¼½9'�¶+¸V�4@¾¿c/±»¼
½�p7ÿW�� c¼½9'^³����/±»ÕÖI
ß�P/±»¼½ù���sY9'¼½ù���
�N" 2 Ü/±»�¼ÁÕÖß�P 1245 Ü9'�
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1. �ï change trunk-group 2 �¦F ������ ��
/±»äå�p3�0�
CONSOLE PARAMETERS Attendant Group Name: OPERATOR COS: 1 COR: 1 Calls in Queue Warning: 5 Attendant Lockout? y
CAS: noneSAC Notification? n Night Service Act. Ext.:1234
IAS (Branch)? n IAS Tie Trunk Group No.: IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? nTIMING Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10 Time in Queue Warning (sec): INCOMING CALL REMINDERS No Answer Timeout (sec): 20 Alerting (sec): 40 Secondary Alert on Held Reminder Calls? yABBREVIATED DIALING List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS Starting Extension: Count:
-./0
12 1999 � 6 � � 2� ������ [email protected]
!&'Trunk Group()*+
2. 4 Night Service �/�ï 1245�
¼½ù��8�Y¼½9'Å�Â9'ÅÛUÜ
ÝÅÌÍ»9'É�:9'Î�1@GH"ÕÖß�
]ÿW��3¼½ù���8�¾¿= attd�
3. ¦F ������ �G�o�ÈF�
TRUNK GROUPGroup Number: 2 Group Type: co CDR Reports: y Group Name: outside calls COR: 1 TN: 1 TAC:647 Direction: two-way Outgoing Display? n Dial Access: n Busy Threshold: 99 Night Service: 1245Queue Length: 0 Country: 1 Incoming Destination: ____ Comm Type: voice Auth Code? n Digit Absorbtion List: ____ Prefix-1?: y Trunk Flash? n Toll Restricted? y
TRUNK PARAMETERS Trunk Type: loop start Outgoing Dial type: tone Cut Through? n Trunk Termination: rc Disconnect Timing(msec): 500
Auto Guard?: n Call Still Held? n Sig Bit Inversion: noneTerminal Balanced: n RA Trunk Loss: 0db Trunk Gain: high
Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 10 Receive Answer Supervision? n
/0ABC�45� !DE
1999 � 6 � � 2� 13������ [email protected]
�
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OPSTU"QR�GHVWOPSTU"QR�GHVWOPSTU"QR�GHVWOPSTU"QR�GHVW
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�7�%()9()0@*Az{�
�Nè�#�wy�ï4Ý5+I 71�7�=¸�ÒJ9'�/±��Ù¿C�¾Ê�
¦��wx= TAAS ¾¿wy4Ý
1. �ï change feature-access-codes �¦F ������ ��
Feature Access Code5wy4Ý7äå�p3�0�
2. 4 Trunk Answer Any Station Access Code �ì�ï 71�
3. ¦F ����� ��G�o�ÈF�
4¾¿Ówy�ï4Ý7���è«<C�¾ÊÑÒå�P
%&'(�Ï��M5_+/ð¾å�P 01A0702 :;7�
-./0
14 1999 � 6 � � 2� ������ [email protected]
¦��wx¾¿«<C�
1. �ï change console-parameters �¦F ������ ��
ÿWó�eäå�p3�0�
2. 4 EXT Alert Port5TAAS7�ì� �ï 01A0702�
��«<C�¾Ê�:;���
3. ¦F ����� ��G�o�ÈF�
9=>?@'Console Parameters()*+
CONSOLE PARAMETERS
Attendant Group Name: Operator COS: 0 COR:0 Calls in Queue Warning: 5 Attendant Lockout? y EXT Alert Port (TAAS): 01A0702 CAS: none Night Service Act. Ext.: IAS (Branch)? n IAS Tie Trunk Group No.: IAS Att. Access Code: Alternate FRL Station: Backup Alerting? n DID-LDN Only to LDN Night Ext? nTIMING Time Reminder on Hold (sec): 10 Return Call Timeout (sec):10 Time in Queue Warning (sec): INCOMING CALL REMINDERS No Answer Timeout (sec): 20 Alerting (sec): 40 Secondary Alert on Held Reminder Calls? yABBREVIATED DIALING List1: group 1 List2: List3:
COMMON SHARED EXTENSIONS Starting Extension: Count:
FG-.HIJK�L�� ?
1999 � 6 � � 2� 15������ [email protected]
�
�
XYMN�Z[-8\��XYMN�Z[-8\��XYMN�Z[-8\��XYMN�Z[-8\�� ?�NñEF¸C#�4#�Z[ì<Y¶·��st´µ�
¼½ìý��
ð¾¼½¾¿I��å
■ ¼½9'¼½ß�à 3000 Ü9'� DID-LDN only to LDN Night Ext I¾¿= n
■ EXT Alert Port5TAAS7�kIè�
■ 4 Ü/±»Ç�à 2000 Ü9'
��ù�c��70Z[¸ÿ�Ç���
��� ��
DID uv= LDN () 3000 ¢��
4 ¢uvy=() 2000 Ü9'
V�0� =O�() 3000 Ü9'
��� !®�p±[²=() ±[²��
-./0
16 1999 � 6 � � 2� ������ [email protected]
1999 � 6 � � 2� 17������ [email protected]
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18 1999 � 6 � � 2� ������ [email protected]
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234 change announcement ÔÕ5*+D���������E����=;<��^ªÆ �DEFINITY ECS Administrator’s Guide��
8��� TN750Å TN750B É TN750C ÁÂÃ�þÃ&=%&'�ÆÁÂÃ��#�� (�y�#C TN750 � TN750B þÃ&�{#C TN750B þÃ&8É�C TN750C þÃ&Ù$����� TN750C ��#�ì¿GD��õZs6¡�" TN750C (�ÁÂÃ�GPÊËEF�� GD�/s8�s(@8"ÁÂÃ�$#CþÃ&GHPµ#
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1999 � 6 � � 2� 19������ [email protected]
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0Ee TN750C � TN750 ÷ TN750B å��,�%÷ij�����Ös���2óú�������
�Nð¾Bê�ÕÖ�æPkè�� DID 9'�EF�ÒW Y�Æ#ÈÃ���CD�F�æZ[��'ÜÝ�
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¦�ùwx 1234 Ü9'¹ºÁÂÃ��
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20 1999 � 6 � � 2� ������ [email protected]
MNOP /NQR'Announcements/Audio Sources()*+
4. 4 Name �ì��ï unassigned DID�
5. 4 Pro�ì��ï n�
1�ï n� 3�no28���8�ÇÈÁÂÃ�K1�ï y� 30ÁÂÃ�syÇÈ�
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ab]^_`ab]^_`ab]^_`ab]^_`
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ANNOUNCEMENTS/AUDIO SOURCES Ext. Type COR TN Name Q QLen Pro Rate Port 1: 1234_ integrated 1_ 1_ unassigned DID n N/A n 32 01B182: _____ _________ 1_ 1_ _______________ n3: _____ _________ 1_ 1_ _______________ n4: _____ _________ 1_ 1_ _______________ n5: _____ _________ 1_ 1_ _______________ n6: _____ _________ 1_ 1_ _______________ n
7: _____ _________ 1_ 1_ _______________ n 8: _____ _________ 1_ 1_ _______________ n 9: _____ _________ 1_ 1_ _______________ n10: _____ _________ 1_ 1_ _______________ n11: _____ _________ 1_ 1_ _______________ n
STMNOP
1999 � 6 � � 2� 21������ [email protected]
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22 1999 � 6 � � 2� ������ [email protected]
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3. ¦F ����� �G�o�ÈF�
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1999 � 6 � � 2� 23������ [email protected]
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cd]^_`cd]^_`cd]^_`cd]^_`
1�� TN750 É TN750B þÃ&�3#è�4^vþÃ&(�Æ�ÁÂÃ�ñòÊË�1� �þ�þÃ&I�
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4GÁÂÃ�3{�� TN750 þÃ&(�eÌìCñòKL��� add data-module next !�ïÁÂÃ�eÌìC�R�¾Ði��eÌìC�1�cªQ��i�
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1. �ï save announcements �¦F ������ ��G�o�ÈF�
_(V-S8A+ 40 9P�4ÁÂÃ�GW®Á�sy� ñò��no�
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24 1999 � 6 � � 2� ������ [email protected]
1999 � 6 � � 2� 25������ [email protected]
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123"#
26 1999 � 6 � � 2� ������ [email protected]
OPKILOPKILOPKILOPKIL
04ñEF= #�ì<«~m;¿ÌÍÎ�4%&'ñòÇF3{�6���1�o�Çè
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4EF��ÜMÚ/�]2��,^= 1 � 4 ^ì<ÜÝ�1200 ÜkIA���N¾¿#�«~mÍÌÍÎ�Z[ì<�ÒJ���8��þÿ�Ö 1200 9'�OP«~���
EF�=«~mÍk~'��5VW4�7��"�F�9
'¾=«~mÍ�4��/�EFGHÕÖß�P#�_
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¦��wx¾¿«~mÍÌÍÎ
1. �ï add hunt-group next �¦F ������ ��
ÌÍÎäå�p3�0��/ Group Number �ìO�Fá(�#�ÌÍÎ�ÜÝ�
2. 4 Group Name �/��ï0ÌÍÎ����
4_+/��ï internal helpline�
3. 4 Group Extension �/��ïþÿÜÝ�
_+/EF�ï 1200�
/0123
1999 � 6 � � 2� 27������ [email protected]
�
123'Hunt Group()*+
4. 4 Group Type �/��ï@�ÜÝ���ÕÖ9ÙMÚ4Ý�
_+/EF�ï ucd-loa�^³¾¿��ÕÖ�ß�P�a�ñï� 7�o+Áb9¦-c�VW4
��
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>�"#�= COS ±²³Ü? 1�5´Ó{[¦4§ïãåð COS 1 ��R¯ËÜú®¯>�"#�= COS� COS çt0CàÓ"#�§ïãå�
5. ¦F ���� ���� ���¬Î��9Ùâ�
HUNT GROUPGroup Name: internal helpline_____ Group Number: 5__ Group Extension: 1200 Group Type:ucd-loaMM Early Answer? Skill? ACD? __Queue? Vector? AAS? __Security Code: Night Service Destination: ____ COR: __ISDN Caller Disp: ________ Coverage Path: ____ TN:
Measured? Supervisor Extension: ___Priority on Intraflow? Inflow Threshold (sec): ____
Controlling Adjunct: ____Multiple Call Handling: _____
Expected Call Handling Time (sec): ___Queue Length: ___
Calls Warning Threshold: ___ Calls Warning Port: Time Warning Threshold: ___ Time Warning Port:
Redirect on No Answer (rings): ___ Redirect to VDN: ___Forced Entry of Stroke Counts or Call Work Codes? _
123"#
28 1999 � 6 � � 2� ������ [email protected]
123'Hunt Group()*+
6. 4 Ext �/��ï@�de4ÌÍÎ/�VW4�39'ÜÝ�
_+/�EF�ï 1011 Å 1012 É 1013�
��
ðâ ddc"#��Gµ?�ÿ¶�ÎÏ�()Ý«@*p Ext çu=�D���å���#4sD·<¸«"#����Est��=;<��^ªÆ�
33Ò=�()������
7. ¦F ����� ��G�o�ÈF�
Name ��abäåìý���ìí��4�f�ïÌÍÎ+Häå�¸�
HUNT GROUPGroup Number: 5 Group Extension: 1200 Group Type: ucd-loa
Member Range Allowed: 1 - 999 Administered Members (min/max): 1 /9 Total Administered Members: 3GROUP MEMBER ASSIGNMENTS Ext Name Ext Name 1: 1011 14: 2: 1012 15: 3: 1013 16: 4: 17: 5: 18: 6: 19: 7: 20: 8: 21: 9: 22: 10: 23: 11: 24: 12: 25: 13: 26:At End of Member List
/0123
1999 � 6 � � 2� 29������ [email protected]
�
¦��wx�ÇÌÍÎ
1. �ï change hunt-group n �¦F ������ ���/ n =0ÌÍÎ�ÜÝ�
2. ÇÈi���
3. ¦F ����� ��G�o�ÈF�
��
Ù� list member hunt group 2Ø�¢£�Cæ�"#�=¢º�ù²�ðâ��Y�ó6�º�
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4_+/��ï change hunt-group 5�
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123"#
30 1999 � 6 � � 2� ������ [email protected]
123'Hunt Group()*+
2. 4 Queue �/��ï y�
3. 4 Queue Length �/��ï8�4 ù/®!�ÕÖ-�eù�
4_+/��ï 10�
4. 4 Calls Warning Threshold �/��ï4� Th ù=>�3{84 ù/®!�ÕÖ3-�eù�
4_+/��ï 5�
5. 4 Time Warning Threshold �/��ï4� Th ù=>�3{ÕÖ4 ù/8�®!�-S+Á
5O7�
4_+/��ï 30�
6. ¦F ����� ��G�o�ÈF�
HUNT GROUPGroup Name: internal helpline_____ Group Number: 5__ Group Extension: 1200 Group Type:MM Early Answer? Skill? ACD? __Queue? y Vector? AAS? __Security Code: Night Service Destination: ____ COR: __ISDN Caller Disp: ________ Coverage Path: ____ TN:
Measured? Supervisor Extension: ___Priority on Intraflow? Inflow Threshold (sec): ____
Controlling Adjunct: ____Multiple Call Handling: _____
Expected Call Handling Time (sec): ___Queue Length: 10
Calls Warning Threshold: 5 Calls Warning Port: Time Warning Threshold: 30_ Time Warning Port:
Redirect on No Answer (rings): ___ Redirect to VDN: ___Forced Entry of Stroke Counts or Call Work Codes? _
/0123
1999 � 6 � � 2� 31������ [email protected]
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8�ÌÍÎ ù¹ºÁÂÃ��ÁÂÃ��¸+,ÕÖM
4 ù/±-®!�=�Fab���8�¾è4ÁÂ
Ã�3{ëÖ4 ù/®!�+Á�
1�cª¶·�ÆÁÂÃ����r 20â�>�ÆÁÂÃ�?�
�N=ì<«~m͹ºÁÂÃ��ð¾ÁÂÃ�OB�Æ
Ó�k�4 1234Ü9'�EFGH!ÕÖMO4 ù/®! 20O7���Yûü 4� 5�7�ÁÂÃ��
��
2`34 display announcements 56½����=��¢�
¦��wx«~mÍ ù¹ºÁÂÃ�
1. �ï change hunt-group n �¦F ������ ���/ n =�ÇÈ�ÌÍÎ9'Ü�
4_+/��ï change hunt-group 5�
ÌÍÎ�p3�0�
2. ¦F ���� ���� ��¬ First Announcement Extension ��
123"#
32 1999 � 6 � � 2� ������ [email protected]
123'Hunt Group()*+
3. 4 First Announcement Extension �/��ï@GHÕÖM�P�ÁÂÃ��4�9'Ü�
4_+/��ï 1234�
4. 4 First Announcement Delay5sec7�/��ï@�¾è�ÕÖM4�PÁÂÃ�3{�4 ù/®!�
+Á5O7�
4_+/��ï 20�
��
�ݾx=¿À����¬uuÁ|«? 0()~Ë)*p����60IÂ�¦ÃÄØ !�
�÷)*pÅÆ=Z[$î�´¬Gµ?�Í���
����
5. ¦F ����� ��G�o�ÈF�
t#�ÁÂÃ�8b��ÌÍÎ���1�cªQ���
ÁÂÃ�ÉÌÍÎ������rdDEFINITY ECS Administrator’s Guidej�
HUNT GROUP
Message Center: ________AUDIX Extension: ____
Message Center AUDIX Name: ______ Primary? _
Calling Party Number to INTUITY AUDIX? _LWC Reception: _______
AUDIX Name: _______Messaging Server Name: _______
First Announcement Extension: 1234 Delay (sec): 20Second Announcement Extension: _____ Delay (sec): __Recurring? _
WX4YZ[
1999 � 6 � � 2� 33������ [email protected]
�
efQghiefQghiefQghiefQghi
1@Z[OÙ¿ ACD5�FÕÖ9Ù7� EAS5>iVW4�ÜÝ7�@ Ñ��³ÕÖ9ÙMÚ8bÜÝ�
ACD É EAS ]2ËÌ��ÌÍÎ/�VW4�3�y®¤É�o\�¸9ÙÕÖ�^³��é8�¸æçÕÖÔLÉ
�VW4���o�j�!ÌÍÎk� ACD +�0ÌÍÎ�=>9Î?��!ÌÍÎk� EAS +�0ÌÍÎ3�=>�y?�
��ù�c 5 ³ÕÖ9ÙMÚÉ�³9ÙMÚ������
� ������ ����
�������DDC� �� ����������
���������������
������� �!"#$%&
'()*+,��-./0123
����45�
6789:;
�� EAS <=��6>?@A)
*�
BC��'( D EF�����UCD-MIA�
/GF������HIJ5KL
�MNOGFPQER S�T� 6789:;
BC��'( D EUV@�����UCD-LOA�
/W<GF ������HIJ
XYZ[O�\]�P^'_E`
S�T�����
ACDa EAS b CentreVu Advocate
cd����'( D EF�����EAD-MIA�
/W<������HIe<Ef
gh>iJ5KL�MNO�GF
PQER S�T�����
EAS
cd����'( D EUV@ ����
�EAD-LOA�
/W<GF ������HIe
<Efgh>iJXYZ[O�\
]�P^'_E` S�T���
��
EAS b CentreVu Advocate
123"#
34 1999 � 6 � � 2� ������ [email protected]
1999 � 6 � � 2� 35������ [email protected]
�
��VDN
������������������������������������
_¨×ØÛUÉÛUÜÝ5VDN7�m¶·¡¢àáÛU�
! ����
�â��IÇ0 VDN =8�¦4�COR�5ð()�Ö �ÎÏ=>`��þ4IÁÈÉ=Doü±þ4��Es
t��=;<��^ªÆdBCS Products Security Handbookj÷8����$îg��
_¨�lm�ÁÂÃ�ÅÌÍÎÅ ùÅ9ÎÉ�y®Þß
4_`��§¨��RãVW�1�cªQ��i���
��r dDEFINITY ECS Administrator’s Guidej É dDEFINITY ECS Call Vectoring/Expert Agent Selection (EAS) Guidej�
\]^\];<"#
36 1999 � 6 � � 2� ������ [email protected]
���jk���jk���jk���jk
ÛU Y#�ù� !�^v !��TYCD� ¶·Ô
LÕïÕÖ�#�ÛU-�8de 32 �ÛUwx�ab¦���E¾è�É�U½�ÕÖóÜÝmÔL�8�N�
ÕÖÛU����ÒW
■ �ÈÁÂÃ�
■ "ÕÖß�Pì<É«<ù��
■ ���Ö���¦��ìío�D�
��
��Ø|�=ÔÕÊ���ËÖ��ó�i����ÔÕ
tÓÌòù�¬ØÔÕËÖ��æÌ�Õ0óËÖ��
ÍXEÌÔÕt*Îi¬D��=ÔÕ�
� 8l̲³È�¸ÔLÕÖ�^vÈ�de4 ù/®
!�ÕÖeùÅÕÖO®!�+ÁÅ!+Y#�/�Ï�+
ÁÅ!�Ym®nÅÕÖÿW&�ÈF���mo���=
�®®�
#$ %
ãK¾óÛUpíq�EFrÏb@4��� stì��
ÛU3{ÛUñò¾¿ÉuQ�
�NEF¾ó#�ÛU¸ÔLæP�'ÜÝ�ÕÖ�³�^
YEF�¾ó�#�ÛU���EF� �= 1 ÜÛU�
��
Ù� list vector26cà����Ù� list usage vector 26c»���Ü34â���=@A���Ù� list usage digit string 26c>���,��îY34�«V¢ZÏÐ=ÁÑZ[ � (BSRBest Service Routing)���
_`H\]
1999 � 6 � � 2� 37������ [email protected]
�
��VDN
¦��wx¾óÛU
1. �ï change vector 1 �¦F ������ ��
ÕÖÛUäå�p3�0�
4äå�v,� ÛU Number �³� �Fá¢�
WX\]'Call Vector()*+
2. 4 Name �/�ï0ÛU�VW�
4_+/�ï main number calls�
��
()��§ïã=XV��MÒ§J<�234 display system-parameters customer-options56c���墫}?�Ú=�ó�
3. 4äå�vw�<Üxù/�ïÛUwx�
��
¾Ù�����¬���2~ËÓrJÔùæ��
���=é��ÕÖ5×�JÓæD��çOÙ�
qd���_~ËqJÓ9çOØL queue-to�ÓD�çOØLÙOPdÄØË ���Ù&'ç_~
˧ïC5�s�_3oÙ������È�Ú�
CALL VECTORNumber: 1 Name:main number calls_________ Multimedia? n Lock? n
Basic?y EAS?n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing?nPrompting?y LAI?n G3V4 Adv Route? n CINFO?n BSR? n
01 _______________02 _______________03 _______________04 _______________05 _______________
\]^\];<"#
38 1999 � 6 � � 2� ������ [email protected]
àZ 1 ÜÛUOB¾¿�y��N��¹º#�ÛUwxCD%&'¶·¸ÔLæP�'ÜÝ�ÕÖ�
�&'()*��+�
¾ó#�ÛU"æPëVWÜÝ�ÕÖÇ�P®! ù3
/�
EF"ÛUgÆÌÍÎ���'ÜÝ ù�0ÌÍÎ�ë9
ξ¿= 47����Pü�'ÜÝ�ÕÖ��cz-¤>pri 1?~ ®!�
¾óI��ÛU5wx 27¸gÆÕÖ~ 5�AB 4^@EF�¶�+�/#�L Ywx 2�õ=4_¨z7��M�EFé��Pwx 17�
WX\]'Call Vector()*+
��
Û�¾JÙ�����tØË ��� Ù¬���Ýú~Ë?JØ�;����
CALL VECTORNumber: 1 Name:main number calls_________ Multimedia? n Lock? n
Basic?y EAS?n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing?nPrompting?y LAI?n G3V4 Adv Route? n CINFO?n BSR? n
01 _______________02 queue-to main split 47 pri l03 _______________04 _______________05 _______________
_`H\]
1999 � 6 � � 2� 39������ [email protected]
�
��VDN
,-� !"
¾ó#�ÛU=Ô� ù/�ÕÖMÁÂÃ���E�
F4 ù/®!�6�1-"ÛU����ÁÂÃ��Æ
Ó�1�cªQ��i�����r 18â�>¹ºÁÂÃ�?�
�N 4001 ÜÁÂÃ���EëÖM®!�p7=®!�� 60 O�Â"��{|ÁÂÃ�ÉÂ"¼P0��I��=���/ goto !�o� Y?ã�|ÁÂÃ�ÉÂ"�}~� Unconditionally �B�Y4��������^·�ò�
��
��ßu=ÜÝÞ�20T*©p����sD��6I
¨©p queue-to sD���s�ß=ÙàIá|5?æoâ5ãä¬()å��������ÝÄæÄiç9()
Â���9()Óã䬢Â���Þ�_T*ÍX queue-to sD��6�Ö����¾x���0óÓkDèé4êåð()�æÂ��
¦��wx5wx 3 P 57¸¾óÛUÉ�|ÁÂÃ��
WX\]'Call Vector()*+
CALL VECTORNumber: 1 Name:main number calls_________ Multimedia? n Lock? n
Basic?y EAS?n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing?nPrompting?y LAI?n G3V4 Adv Route? n CINFO?n BSR? n
1. 2. queue-to main split 47 pri l
3. announcement 4001 (‘‘All agents are busy, please wait...’’)4. wait-time 60 secs hearing music5. goto step 2 if unconditionally6.
\]^\];<"#
40 1999 � 6 � � 2� ������ [email protected]
./01234567
=��7æP@�Z��ÕÖ¾óÛU�
ð¾@�Z[����ì���V��V+Á=� 8 �P� 5 ��4��37@GH� =æïPZ[�ÕÖ 4002 ÜÁÂÃ��0Ã��ìíYVW�Z�OB�����
F4Xê(�+Á�æ¸þÿ����������� �
¾ó��ÛU5wx 1Å 6Å 77��7�ÕÖñòÔL
WX\]'Call Vector()*+
1wx 5 /� goto !h��%&'gÆ��òP�#w�wx 6 /� stop !3o�Y��ÕÖM4^³����Pwx 7 /�>�Z�O�?^³�U��� Stop "ÕÖÞ4 !h�{��Ô�=>sÈ�4_+/�1wx 5 ���3ÕÖ�IÞ�wx 4�õZëÖM�#¼y�PÂ"�
! ��
Ò�Ó()¢«@A��udëóÓ��u34 stop ÔÕ��ðD���������()34 stop ��9()Ý«¡�
1. goto step 7 if time-of-day is all 17:00 to all 8:002. queue-to main split 47 pri l3. announcement 4001 (All agents are busy, please wait...)4. wait-time 60 secs hearing music5. goto step 2 if unconditionally
6. stop7. disconnect after announcement 4002 (‘‘We’re sorry, our office is closed...)8.
_`H\]
1999 � 6 � � 2� 41������ [email protected]
�
��VDN
89&':;<
�N¾ó#�ÛUñÕÖM.��^´ÛU��#��=.
�9Î�ÌÍÎ�4_+/�"��7æ¸�ÕÖß�P 2000 Ü9'(�ÁÂ�2�.�9ÎÜÝ= 99�
ÛU"ÕÖ�àÁÂ�27�ëÖM,-�P¯�Á5�
Æ4 2000 Ü9'�ÁÂ�2ì7p7 8�.�c�
¾óÛU5wx 77ñëÖM.��
WX\]'Call Vector()*+
=>?@A�BC/DEF&'GH
8=KL���VW4�ab#³��MÍ���4/0�
���¨ð�®ÁÕÖñòÇ��Ãê��#�¹Ö�
2��2ì�ÁÂÃ�8M��ÇF�^³ÛUé=�Ð�
�VW4�45�ÿ'37���abcµ#³MÍ�
4_+/�Ãê���VW4��sQa�ñï 10 Ü9Î�EF" 10 Ü9Î�=/0VW�4VW4��ÿ'(¾¿i��¦��^· 8��^v¦����Aia��
1. goto step 7 if time-of-day is all 17:00 to all 8:002. queue-to main split 47 pri l3. announcement 4001 (All agents are busy, please wait...)4. wait-time 60 secs hearing music5. goto step 2 if unconditionally6. stop
7. messaging split 99 for extension 20008.
\]^\];<"#
42 1999 � 6 � � 2� ������ [email protected]
¦��wx��ÕÖÇ�
1. ¾Ð#�¹Ö�2�0�2/���I>EF04�Í��@�ÕÖ?Å>��Y���Å�W��æþ
ÿ(¸?®^·�ÁÂÃ��
4_+/�EF4 2001 Ü9'(�Æ#�^·�ÁÂÃ��
2. �ï�N"Òç��ÛUwx5wx 1Å 10Å 117
4�0/0��Ŷò?q���ð�®Á�KL���V
W4�a�ñïZ9Î�
!u�VW4�a�ñï 10 Ü9Î7�� �òÛUwx 1�^+��� 0 ��ñï9Î 10 �È��Ð���ÕÖ�ßPwx 105ßP.�9Î 997�
®@Z[�|PXê���VW4�$ 10 Ü9Î��7�ÕÖÔL�|Xê�
1. goto step 10 if staffed agents split 10 > 02. goto step 8 if time-of-day is all 17:00 to all 8:003. queue-to main split 47 pri l4. announcement 4001 (‘‘All agents are busy, please wait...’’)5. wait-time 60 secs hearing music6. goto step 3 if unconditionally7. stop8. messaging split 99 for extension 20009. stop
10. messaging split 99 for extension 200111. stop
_`H\]
1999 � 6 � � 2� 43������ [email protected]
�
��VDN
I&':JKLMN67
8�=ÕÖMab#�ÜÝJáb�ñòÜÝ�@�¾ó�
ÛUCD%&'��Ü��ÁÂÃ��%&'\]��
ÕÖM�PÁÂÃ�7��æ�ÜÝ��ËÌ^�ÜÝ"Õ
Öß�Pi���M�
�NEF�ÏÐ#�ÛU�0ÛU-ÁÂÃ��p7ñ
ëÖM�æ9'Ü�4 ù/®!ÿW����
�AB��N^�>�FÿW�?�+�Y#���ÛU�
¯EF4{N�ÏÐ�ÛU����
¾ó�N^³ÛU 8"ëÖMå�P9'
WX\]'Call Vector()*+
CALL VECTORNumber: 20 Name:extension or attendant Multimedia? n Lock? n
Basic?y EAS?n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing?nPrompting?y LAI?n G3V4 Adv Route? n CINFO?n BSR? n
1. wait-time 0 seconds hearing music2. collect 4 digits after announcement 4004 (You have reached our
company. Please dial a 4-digit extension or wait for theattendant.)
3. route-to digits with coverage y4. route-to number 0 with cov n if unconditionally5. stop
\]^\];<"#
44 1999 � 6 � � 2� ������ [email protected]
OPQR#$ST
�ï#�ÛUwx¡êíq�Ë_ ��6����ï��
ÛU��NEF�4 20 ÜÛU/�wx 3 Éwx 4 3Á�ïÁÂÃ� 4005�
¦��wx4 20 ÜÛU/�ï��ÛUwx
1. �ï change vector 20 �¦F ������ ��
ÕÖÛUäå�p3�0�
2. ¦F ���� ��
3. �ï i �p7Y#_R��7��ï��¹ºwx�ÜÝ�
4_+/�EF�ï i 4�
4. �ï��ÛUwx�
4_+/�EF�ï announcement 4005 (Please wait...)�
5. ¦F ����� �G�o�ÈF�
��
¾J��D�ì=����d��_~Ë�ðÞd=��
��íìK¢t�®>�8ß;<=�4��æD�X¢î
E�êìí���Ýð&���*�¢�
_`H\]
1999 � 6 � � 2� 45������ [email protected]
�
��VDN
��QRST
¦��no"wx 5$ 20ÜÛU3/)*
1. �ï change vector 20 �¦F ��������
ÕÖÛUäå�p3�0�
2. ¦F ������
3. �ï d�p7Y#_R��7��ï��)*wx�ÜÝ�
4_+/�EF�ï d 5�
��
G2Dæ��)ï=�����ÕÖ5×�Ù�
d 2-5ÄØË �����Ù�� 2Tp�� 5Ü«���
4. ¦F ������G�o�ÈF�
��
¾J��D�����¬��_úð&d�=>����
�íìK¢t�®>�8ß;<=�4��æD�X¢îE
�êìí���Ýð&���*�¢�
\]^\];<"#
46 1999 � 6 � � 2� ������ [email protected]
#$UVWX
1ÛUYãèé�3%&'�¦ÛU1���^�����
2�õö8ÛYÛUèé�^võöde/±ÍèéÅ ù
+����ÛUwx�(-£¾¿ 1000 ®�
�� display events !8�ï1�âCäå���C1����ËÌ1��� 8¬PÛU���*õ�
�C1�âC��ò��no
1. �ï display events �¦F ������ ��
1�âCäå�p3�0�
abcd'Event Report()*+
2. 1��Cù{l<ÛU1��¦F ������ �
��
Ã(ᢠReport Period �m Search Option �¸Tè@���C�1��1�cªQ��i�����r dDEFINITY ECS Call Vectoring/Expert Agent Selection (EAS) Guidej�
EVENT REPORT The following option control which events will be displayed. EVENT CATEGORY Category: Vector REPORT PERIOD Interval: _a_ From: __/__/__:__ To: __/__/__:__ SEARCH OPTIONS Vector Number: ___ Event Type: ____
\];<
1999 � 6 � � 2� 47������ [email protected]
�
��VDN
3. ¦F ����� ���CâC�
1�âC5RSâC7äå�p3�0�
abcd'Event Report()*+'efcd(
Event Data �ì���8��ÛUèétu�4_+/�èéYã4���M
■ 12 ÜÛU�wx 5
■ 89 Ü9Î
jklmjklmjklmjklm
ÛUÜÝ5VDN7ØÙ( Y#�y"ÕïÕÖß�P¹èÛU�9'�s(^³9'ÜÝY>�?9'ÜÝ�õ
=��i��¾Ê��¯3�� VDN6��}� ��ÜMÚ�
�NEF�=Z[���<ÏÐ 5011 Ü VDN�æP 5011 Ü�ÕÖ�ß�P 11 ÜÛU�0ÛUÁÂÃ��"æP��<�ÕÖk~4 ù3/�
! ����
�â��Ipâ VDN =8�4ê�COR�5ð()ÎÏ �=>`��þ4IÁ?ÈÉ=Doü±þ4�<��E
st��=;<��^ªÆ �BCS Products Security Handbook�÷g�����$î�
EVENTS REPORTEvent Event Event Event First Last EventType Description Data 1 Data 2 Occur Occur Cnt 20 Call not queued 12/5 B 09/28/13:43 09/28/13:43 21 541 Not a messaging split Split 89 4C 09/28/13:43 09/28/13:43 136
\]^\];<"#
48 1999 � 6 � � 2� ������ [email protected]
¦��no¹º VDN
1. �ï add VDN 5011 �¦F ������ ��
�ï��¹º�9'ÜÝ�ÛUÜÝäå�p3�
0�
\];<'Vector Directory Number()*+
2. 4 Name �/��ï VDN �àáVW�
4_+/��ï Sales Department�
VDN Name �ì����4äåþÿ(äå�VW4�8ÌZ�ÖÕÖ�U �i�ñò���
��
Vector Directory Number§ïãå VDN override çÞ�§ï����Est��=;<��^ªÆ dDEFINITY ECS Administrator’s Guidej�
3. �ïÛUÜÝ�
4_+/��ï 11 �
VECTOR DIRECTORY NUMBER
Extension: 5011 Name: Sales Department Allow VDN Override? n COR: 1 TN: 1 Vector Number: 11
AUDIX Name: Messaging Server Name: Measured: both
\];<
1999 � 6 � � 2� 49������ [email protected]
�
��VDN
4. 4 Measured �/�Tè@�¶·u&Pü_ VDN �ÕÖ�
4_+/��ï both5CMS É BCMS7�
��
Ù� bothðñòó BCMS�34 display system-parameters customer-options ÔÕ6c BCMS Iô¢Wòó��Est��=;<��^ªÆ dDEFINITY ECS Administrator’s Guidej�
5. ¦F ����� �G�o�ÈF�
�N�no8��C¯ÛUi� VDN
1. �ï list VDN �¦F ������ ��
ÛUÜÝäå�p3�0�
\];<'Vector Directory Numbers()*+
�#� VDN 6¡¢à#�ÛU��� VDN 8¡¢àt#�ÛU�
VECTOR DIRECTORY NUMBERS Event
VDN Vec Orig Notif SkillsName Ext Ovrd COR TN Num Meas Annc Adj 1st 2nd 3rdTech Support 5000 y 59 1 234 none 301Customer Serv. 5001 n 1 1 1 none 302New Orders 5002 y 23 1 5 none 303
\]^\];<"#
50 1999 � 6 � � 2� ������ [email protected]
1999 � 6 � � 2� 51������ [email protected]
�
�
����������������
_¨©ª¶·ã�ÅäåÅù�Éæç DEFINITY � �g_âC�©ª¶·è+ã�âC�
_¨éde¶·��ÉJ+��� �âC�m¶·Lª
âC�äå����
��n1opq��n1opq��n1opq��n1opq
��âC£%�8��FæçâC�³�æçâC�A�2
�%&ÔL�|,���-Ó4¡£¤®ÁæçâC�
�YZ[\]
âC£%�$¯%&'iå�� æç'(9�æçâC�
��³å�� æç'�Mý
■ ��eÌìC9'å�^�%&'¥«�æç'�
■ �� EIA :;¼�å�æç'�
uv� æç'�ÚÛoY4k�� +¾è��1�Çc
� Ù¿�8yé��Ç� �eHy��æçâC�
��cd
52 1999 � 6 � � 2� ������ [email protected]
�N¾¿ EIA :;��e5AB G3R '¦�sÑ� EIA :;�7
¦��wx¾¿� �e
1. �ï change system-parameters features �¦F ��������
¯wyi�� �e5Feature-Related System Parameters7äå�p3�0�
2. 4 System Printer Extension �/��ï eia�
��
�JI)*p/0JK6� EIA ´¬�Ù�/0JK���
3. 4 Lines Per Page �/��ï�â�òe�
4_+/�ÞÚÛo 60 sÈ�
4. 4 EIA Device Bit Rate �/��ï 9600�
��
�JI)*p/0JK6� EIA �/0JKÞ�õéq¦�
5. ¦F ����� ��G�o�ÈF�
��
WÈ6c¨©�`����¨©��ö÷=øù��¨©�
��6øù=¤_õöI7dú[=�
1�cªQ��i�����rdDEFINITY System Monitoring and Reportingj�
��cdghi
1999 � 6 � � 2� 53������ [email protected]
�
�
^1_YZ`�
#f-�8�è+ã� 50 ËâC�1��è+ã�Q�ËâC��2¿ CMS � BCMS Vu�1�cªQ��� CMSÉ BCMS Vu ������ 76â�>ÜÝÕÖKL� ?�
¦��wxè+ã�âC�æçâC
1. �ï#Èù��äå !��7�ïâC��Éã�+Á�¦F ������ ��
4_+/
�ï list measurement attendant group schedule�
âC£%�5Report Scheduler7äå�p3�0�
cdghi'Report Scheduler()*+
REPORT SCHEDULER
Job Id: 2 Job Status: none Command: list measurements attendant group Print Interval: scheduled Print Time: 23:00 Sun: n Mon: y Tue: n Wed: y Thu: n Fri: y Sat: n
��cd
54 1999 � 6 � � 2� ������ [email protected]
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