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7: _________ ___________ _________ _______ _____8: _________ ___________ _________ _______ _____9: _________ ___________ _________ _______ _____

10: _________ ___________ _________ _______ _____11: _________ ___________ _________ _______ _____12: _________ ___________ _________ _______ _____13: _________ ___________ _________ _______ _____

14: _________ ___________ _________ _______ _____ 15: _________ ___________ _________ _______ _____

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Queue Length: 4 Calls Warning Threshold: Port: Time Warning Threshold: Port:

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COMMON SHARED EXTENSIONS Starting Extension: Count:

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TRUNK PARAMETERS Trunk Type: loop start Outgoing Dial type: tone Cut Through? n Trunk Termination: rc Disconnect Timing(msec): 500

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Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 10 Receive Answer Supervision? n

Page 29: support.avaya.comsupport.avaya.com/elmodocs2/definity/def7intl/chinsimp/712chs2/71… · xvi 1999 6 2 document@drmail.lucent.com EF8 @ùï S®¬ á ^·@ F P_` Q r_ 1 cª S®¬2 5

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COMMON SHARED EXTENSIONS Starting Extension: Count:

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ð¾@�Z[����ì���V��V+Á=� 8 �P� 5 ��4��37@GH� =æïPZ[�ÕÖ 4002 ÜÁÂÃ��0Ã��ìíYVW�Z�OB­�����

F4Xê(�+Á�æ¸þÿ����������� �

¾ó��ÛU5wx 1Å 6Å 77��7�ÕÖñòÔL

WX\]'Call Vector()*+

1wx 5 /� goto !h��%&'gÆ��òP�#w�wx 6 /� stop !3o�Y��ÕÖM4^³����Pwx 7 /�>�Z�O­�?^³�U��� Stop "ÕÖÞ4 !h�{��Ô�=>sÈ�4_+/�1wx 5 ���3ÕÖ�IÞ�wx 4�õZëÖM�#¼y�PÂ"�

! ��

Ò�Ó()¢«@A��udëóÓ��u34 stop ÔÕ��ðD���������()34 stop ��9()Ý«­¡�

1. goto step 7 if time-of-day is all 17:00 to all 8:002. queue-to main split 47 pri l3. announcement 4001 (All agents are busy, please wait...)4. wait-time 60 secs hearing music5. goto step 2 if unconditionally

6. stop7. disconnect after announcement 4002 (‘‘We’re sorry, our office is closed...)8.

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_`H\]

1999 � 6 � � 2� 41������ [email protected]

��VDN

89&':;<

�N¾ó#�ÛUñÕÖM.��^´ÛU��#��=.

�9Î�ÌÍÎ�4_+/�"��7æ¸�ÕÖß�P 2000 Ü9'(�ÁÂ�2�.�9ÎÜÝ= 99�

ÛU"ÕÖ�àÁÂ�27�ëÖM,-�P¯�Á5�

Æ4 2000 Ü9'�ÁÂ�2ì7p7 8�.�c�

¾óÛU5wx 77ñëÖM.��

WX\]'Call Vector()*+

=>?@A�BC/DEF&'GH

8=KL���VW4�ab#³��MÍ���4/0�

���¨ð�®ÁÕÖñòÇ��Ãê��#�¹Ö�

2��2ì�ÁÂÃ�8M��ÇF�^³ÛUé=�Ð�

�VW4�45�ÿ'37���abcµ#³MÍ�

4_+/�Ãê���VW4��sQa�ñï 10 Ü9Î�EF" 10 Ü9Î�=/0VW�4VW4��ÿ'(¾¿i��¦��^· 8��^v¦����Aia��

1. goto step 7 if time-of-day is all 17:00 to all 8:002. queue-to main split 47 pri l3. announcement 4001 (All agents are busy, please wait...)4. wait-time 60 secs hearing music5. goto step 2 if unconditionally6. stop

7. messaging split 99 for extension 20008.

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\]^\];<"#

42 1999 � 6 � � 2� ������ [email protected]

¦��wx��ÕÖÇ�

1. ¾Ð#�¹Ö�2�0�2/���I>EF04�Í��@�ÕÖ?Å>��Y���Å�W��æþ

ÿ(¸?®^·�ÁÂÃ��

4_+/�EF4 2001 Ü9'(�Æ#�^·�ÁÂÃ��

2. �ï�N"Òç��ÛUwx5wx 1Å 10Å 117

4�0/0��Ŷò?q���ð�®Á�KL���V

W4�a�ñïZ9Î�

!u�VW4�a�ñï 10 Ü9Î7��  �òÛUwx 1�^+��� 0 ��ñï9Î 10 �È��Ð���ÕÖ�ßPwx 105ßP.�9Î 997�

®@Z[�|PXê���VW4�$ 10 Ü9Î��7�ÕÖÔL�|Xê�

1. goto step 10 if staffed agents split 10 > 02. goto step 8 if time-of-day is all 17:00 to all 8:003. queue-to main split 47 pri l4. announcement 4001 (‘‘All agents are busy, please wait...’’)5. wait-time 60 secs hearing music6. goto step 3 if unconditionally7. stop8. messaging split 99 for extension 20009. stop

10. messaging split 99 for extension 200111. stop

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_`H\]

1999 � 6 � � 2� 43������ [email protected]

��VDN

I&':JKLMN67

8�=ÕÖMab#�ÜÝJáb�ñòÜÝ�@�¾ó�

ÛUCD%&'��Ü��ÁÂÃ��%&'\]��

ÕÖM�PÁÂÃ�7��æ�ÜÝ��ËÌ^�ÜÝ"Õ

Öß�Pi���M�

�NEF�ÏÐ#�ÛU�0ÛU-ÁÂÃ��p7ñ

ëÖM�æ9'Ü�4 ù/®!ÿW����

�AB��N^�>�FÿW�?�+�Y#���ÛU�

¯EF4{N�ÏÐ�ÛU��­��

¾ó�N^³ÛU 8"ëÖMå�P9'

WX\]'Call Vector()*+

CALL VECTORNumber: 20 Name:extension or attendant Multimedia? n Lock? n

Basic?y EAS?n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing?nPrompting?y LAI?n G3V4 Adv Route? n CINFO?n BSR? n

1. wait-time 0 seconds hearing music2. collect 4 digits after announcement 4004 (You have reached our

company. Please dial a 4-digit extension or wait for theattendant.)

3. route-to digits with coverage y4. route-to number 0 with cov n if unconditionally5. stop

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\]^\];<"#

44 1999 � 6 � � 2� ������ [email protected]

OPQR#$ST

�ï#�ÛUwx¡êíq�Ë_ ��6����ï��

ÛU��NEF�4 20 ÜÛU/�wx 3 Éwx 4 3Á�ïÁÂÃ� 4005�

¦��wx4 20 ÜÛU/�ï��ÛUwx

1. �ï change vector 20 �¦F ������ ��

ÕÖÛUäå�p3�0�

2. ¦F ���� ��

3. �ï i �p7Y#_R��7��ï��¹ºwx�ÜÝ�

4_+/�EF�ï i 4�

4. �ï��ÛUwx�

4_+/�EF�ï announcement 4005 (Please wait...)�

5. ¦F ����� �G�o�ÈF�

��

¾J��D�ì=����d��_~Ë�ðÞd=��

��íìK¢t�®>�8ß;<=�4��æD�X¢î

E�êìí���Ýð&���*�¢�

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_`H\]

1999 � 6 � � 2� 45������ [email protected]

��VDN

��QRST

¦��no"wx 5$ 20ÜÛU3/)*

1. �ï change vector 20 �¦F ��������

ÕÖÛUäå�p3�0�

2. ¦F ������

3. �ï d�p7Y#_R��7��ï��)*wx�ÜÝ�

4_+/�EF�ï d 5�

��

G2Dæ��)ï=�����ÕÖ5×�Ù�

d 2-5ÄØË �����Ù�� 2Tp�� 5Ü«���

4. ¦F ������G�o�ÈF�

��

¾J��D�����¬��_úð&d�=>����

�íìK¢t�®>�8ß;<=�4��æD�X¢îE

�êìí���Ýð&���*�¢�

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\]^\];<"#

46 1999 � 6 � � 2� ������ [email protected]

#$UVWX

1ÛUYãèé�3%&'�¦ÛU1���^�����

2�õö8ÛYÛUèé�^võöde/±ÍèéÅ ù

+����ÛUwx�(-£¾¿ 1000 ®�

�� display events !8�ï1�âCäå���C1����ËÌ1��� 8¬PÛU���*õ�

�C1�âC��ò��no

1. �ï display events �¦F ������ ��

1�âCäå�p3�0�

abcd'Event Report()*+

2. 1��Cù{l<ÛU1��¦F ������ �

��

Ã(ᢠReport Period �m Search Option �¸Tè@���C�1��1�cªQ��i­�����r dDEFINITY ECS Call Vectoring/Expert Agent Selection (EAS) Guidej�

EVENT REPORT The following option control which events will be displayed. EVENT CATEGORY Category: Vector REPORT PERIOD Interval: _a_ From: __/__/__:__ To: __/__/__:__ SEARCH OPTIONS Vector Number: ___ Event Type: ____

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\];<

1999 � 6 � � 2� 47������ [email protected]

��VDN

3. ¦F ����� ���CâC�

1�âC5RSâC7äå�p3�0�

abcd'Event Report()*+'efcd(

Event Data �ì���8��ÛUèétu�4_+/�èéYã4���M

■ 12 ÜÛU�wx 5

■ 89 Ü9Î

jklmjklmjklmjklm

ÛUÜÝ5VDN7ØÙ( Y#�y"ÕïÕÖß�P¹èÛU�9'�s(^³9'ÜÝY>�?9'ÜÝ�õ

=��i��¾Ê��¯3�� VDN6��}� ��ÜMÚ�

�NEF�=Z[���<ÏÐ 5011 Ü VDN�æP 5011 Ü�ÕÖ�ß�P 11 ÜÛU�0ÛUÁÂÃ��"æP��<�ÕÖk~4 ù3/�

! ����

�â��Ipâ VDN =8�4ê�COR�5ð()ÎÏ �=>`��þ4IÁ?ÈÉ=Doü±þ4�<��E

st��=;<��^ªÆ �BCS Products Security Handbook�÷g�����$î�

EVENTS REPORTEvent Event Event Event First Last EventType Description Data 1 Data 2 Occur Occur Cnt 20 Call not queued 12/5 B 09/28/13:43 09/28/13:43 21 541 Not a messaging split Split 89 4C 09/28/13:43 09/28/13:43 136

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\]^\];<"#

48 1999 � 6 � � 2� ������ [email protected]

¦��no¹º VDN

1. �ï add VDN 5011 �¦F ������ ��

�ï��¹º�9'ÜÝ�ÛUÜÝäå�p3�

0�

\];<'Vector Directory Number()*+

2. 4 Name �/��ï VDN �àáVW�

4_+/��ï Sales Department�

VDN Name �ì����4äåþÿ(äå�VW4�8ÌZ�ÖÕÖ�U �i�ñò���

��

Vector Directory Number§ïãå VDN override çÞ�§ï����Est��=;<��^ªÆ dDEFINITY ECS Administrator’s Guidej�

3. �ïÛUÜÝ�

4_+/��ï 11 �

VECTOR DIRECTORY NUMBER

Extension: 5011 Name: Sales Department Allow VDN Override? n COR: 1 TN: 1 Vector Number: 11

AUDIX Name: Messaging Server Name: Measured: both

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\];<

1999 � 6 � � 2� 49������ [email protected]

��VDN

4. 4 Measured �/�Tè@�¶·u&Pü_ VDN �ÕÖ�

4_+/��ï both5CMS É BCMS7�

��

Ù� bothðñòó BCMS�34 display system-parameters customer-options ÔÕ6c BCMS Iô¢Wòó��Est��=;<��^ªÆ dDEFINITY ECS Administrator’s Guidej�

5. ¦F ����� �G�o�ÈF�

�N�no8��C¯ÛUi­� VDN

1. �ï list VDN �¦F ������ ��

ÛUÜÝäå�p3�0�

\];<'Vector Directory Numbers()*+

�#� VDN 6¡¢à#�ÛU��� VDN 8¡¢àt#�ÛU�

VECTOR DIRECTORY NUMBERS Event

VDN Vec Orig Notif SkillsName Ext Ovrd COR TN Num Meas Annc Adj 1st 2nd 3rdTech Support 5000 y 59 1 234 none 301Customer Serv. 5001 n 1 1 1 none 302New Orders 5002 y 23 1 5 none 303

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\]^\];<"#

50 1999 � 6 � � 2� ������ [email protected]

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1999 � 6 � � 2� 51������ [email protected]

����������������

_¨©ª¶·ã�ÅäåÅù�Éæç DEFINITY � �g_âC�©ª¶·è+ã�âC�

_¨éde¶·��ÉJ+��� �âC�m¶·Lª

âC�äå����

��n1opq��n1opq��n1opq��n1opq

��âC£%�8��FæçâC�³�æçâC�A�2

�%&ÔL�|,���-Ó4¡£¤®ÁæçâC�

�YZ[\]

âC£%�$¯%&'iå�� æç'(9�æçâC�

��³å�� æç'�Mý

■ ��eÌìC9'å�^�%&'¥«�æç'�

■ �� EIA :;¼�å�æç'�

uv� æç'�ÚÛoY4k�� +¾è��1�Çc

� Ù¿�8yé��Ç� �eHy��æçâC�

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��cd

52 1999 � 6 � � 2� ������ [email protected]

�N¾¿ EIA :;��e5AB G3R '¦�sÑ� EIA :;�7

¦��wx¾¿� �e

1. �ï change system-parameters features �¦F ��������

¯wyi­�� �e5Feature-Related System Parameters7äå�p3�0�

2. 4 System Printer Extension �/��ï eia�

��

�JI)*p/0JK6� EIA ´¬�Ù�/0JK���

3. 4 Lines Per Page �/��ï�â�òe�

4_+/�ÞÚÛo 60 sÈ�

4. 4 EIA Device Bit Rate �/��ï 9600�

��

�JI)*p/0JK6� EIA �/0JKÞ�õéq¦�

5. ¦F ����� ��G�o�ÈF�

��

WÈ6c¨©�`����¨©��ö÷=øù��¨©�

��6øù=¤_õöI7dú[=�

1�cªQ��i­�����rdDEFINITY System Monitoring and Reportingj�

Page 69: support.avaya.comsupport.avaya.com/elmodocs2/definity/def7intl/chinsimp/712chs2/71… · xvi 1999 6 2 document@drmail.lucent.com EF8 @ùï S®¬ á ^·@ F P_` Q r_ 1 cª S®¬2 5

��cdghi

1999 � 6 � � 2� 53������ [email protected]

^1_YZ`�

#f-�8�è+ã� 50 ËâC�1��è+ã�Q�ËâC��2¿ CMS � BCMS Vu�1�cªQ��­� CMSÉ BCMS Vu ������­ 76â�>ÜÝÕÖKL� ?�

¦��wxè+ã�âC�æçâC

1. �ï#Èù��äå !��7�ïâC��Éã�+Á�¦F ������ ��

4_+/

�ï list measurement attendant group schedule�

âC£%�5Report Scheduler7äå�p3�0�

cdghi'Report Scheduler()*+

REPORT SCHEDULER

Job Id: 2 Job Status: none Command: list measurements attendant group Print Interval: scheduled Print Time: 23:00 Sun: n Mon: y Tue: n Wed: y Thu: n Fri: y Sat: n

Page 70: support.avaya.comsupport.avaya.com/elmodocs2/definity/def7intl/chinsimp/712chs2/71… · xvi 1999 6 2 document@drmail.lucent.com EF8 @ùï S®¬ á ^·@ F P_` Q r_ 1 cª S®¬2 5

��cd

54 1999 � 6 � � 2� ������ [email protected]

2. 4 Print Interval �/�Tè��æçÜ�3#

■ Ð� ø Ð�æçâC�

■ è+ ø ¦���¸¾è@GHÑÒ�#�ÅÏ�+ÁæçâC�

■ )( ø ¦�¾è��Å+æçâC�

3. �è+É)(âCÜ���ᢠPrint Time ��TèÏ�+�æçâC�

��

2` 15 �û=uÁ5«¬üù¤_��¿À¤_Ó«¬ 4 �¼¬Oýþ¨©9«¬¤_«jÿðñíì|}«¬��«¬¤_Ó 4 �¼¬Oýþ¨©Ý�p¬D�«¬¬u�Ö¨©�

4. 4 Days of the Week �/��ï y ��¾è#�ì�#��æçâC�

5. ¦F ����� ��G�o�ÈF�

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��cdghi

1999 � 6 � � 2� 55������ [email protected]

�a^1`�

8�ù����è+âC�m^vâC�è+æç��®m

+Á�

¦��wxù�è+âC

1. �ï list report-scheduler �¦F ������ ��

âC£%�äå�p3�0�

cdghi'Report Scheduler()*+

Gb^1`�

ÇÈè+âCæç�+Ám�®¡êíq��N¶+VW¶

·" ID = 12 �oVÇ=�( 10 �P522:007¸æç�

¦��wxÇÈ ID = 12 �oVæç+Á

1. �ï list report-scheduler �¦F ������ ��

âC£%�äå�p3�0�

2. ¬P@�ÇÈæç+Á�oV ID�

4_+/oV ID = 12 �

REPORT SCHEDULER

Job Id Days(smtwtfs) Time User Status Type Command

1 nynynyn 23:00 johnston waiting scheduled list measurements attendant positions 4 nnnnynn 23:45 johnston waiting scheduled list measurements attendant-group

Page 72: support.avaya.comsupport.avaya.com/elmodocs2/definity/def7intl/chinsimp/712chs2/71… · xvi 1999 6 2 document@drmail.lucent.com EF8 @ùï S®¬ á ^·@ F P_` Q r_ 1 cª S®¬2 5

��cd

56 1999 � 6 � � 2� ������ [email protected]

3. �ï change report-scheduler 12 �¦F ������ ��

âC£%�äå�p3�0�

4. 4 Print Time �/��ï 22:00�

5. ¦F ����� ��G�o�ÈF�

��^1`�

8�$âC£%�ì)*uvâC��N¶+VW¶·$â

C£%�ì)* 12 ÜoV�

��

234 list report-scheduler ÔÕ5¸«J����D�¤_�

¦��wx$âC£%�ì)* 12 ÜoV�

1. �ï remove report-scheduler 12 �¦F ������ ��

âC£%�äå�p3�0�

2. ¦F ����� �)*0âC�

��

��¨©^ID�¤_ðñe¤_¥¦§O��`¿=¤

_cdxåì¤_�

Page 73: support.avaya.comsupport.avaya.com/elmodocs2/definity/def7intl/chinsimp/712chs2/71… · xvi 1999 6 2 document@drmail.lucent.com EF8 @ùï S®¬ á ^·@ F P_` Q r_ 1 cª S®¬2 5

cd@j4k

1999 � 6 � � 2� 57������ [email protected]

n1rsQtn1rsQtn1rsQtn1rsQt

4âC/�äå������ CCS5bOÕÖ7o=%&á^� CCS ®��#�ÿW&§¨¾Ê4 0.6 9Pìå-Ô�©>�ÕÖÿW&����ù®ý8" CCS ßÈ=9P

9Pe = CCS e /0.6

1�cªQ��i­�����rdDEFINITY System Monitoring and Reportingj�

���+un1���+un1���+un1���+un1

ª~�ÿW�ÎâC�@8�«¬ÿW�=ÕÖMab�½

W &� �^vâCé8��ÿWÎ��3Ù¿�$L

U�ö�'³ÿW�âC

■ ÿW�Îu&5Attendant Group Measurements7âC ø u&ÿW�Î�ÿW&

■ ÿW�^¿5Attendant Positions7âC ø u&á�ÿW���o=�

■ ÿW�ÎUy5Attendant Group Performance7âC ø u&ÿW�Î��o=�

� �F�I^vâC������@84ÒJ+­��^

vâC�CÿW����

Page 74: support.avaya.comsupport.avaya.com/elmodocs2/definity/def7intl/chinsimp/712chs2/71… · xvi 1999 6 2 document@drmail.lucent.com EF8 @ùï S®¬ á ^·@ F P_` Q r_ 1 cª S®¬2 5

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58 1999 � 6 � � 2� ������ [email protected]

cdefg�efd

ÿW�Îu&âCyu&Ò#ÿW�Î4£¤\®+�ÿW

&�_âC8ab­�{#�£¤\®+Å!�£¤\®+

m-/#�¯+�ÿW�Î�o�#�

¦��wxäåÿW�Îu&âC

1. �ï list measurements attendant group �¦F ��������

ÿW�Îu&äå�p3�0�

9=l3mn'Attendant Group Measurements()*+

�n³MÍ8�¸�èÿW&°FY±-z�+I

■ 1 Time Abandon �o¯²³)(�Òit�3ÿW�Î��Ù¿g_$L�

■ 1¦.@Z[�<�¸´&� Abandon5Abdn7�ì�ÕÖe&££�3�4£¤®ÀºÿW���e�

1�cª¶·¸óµ²³��)(�m²�ì�eÌ3�

����r dDEFINITY System Monitoring and Reportingj�

Switch Name: Cust_Switch_Name Date: 4:40 pm MON APR 15, 1998

ATTENDANT GROUP MEASUREMENTSGrp Meas - - - - - Calls - - - - - - - - Time - - - Time SpeedSiz Hour Ans Abnd Qued H-Abd Held Avail Talk Held Abnd Ans(sec) 2 1000 1000 0 0 0 0 200 80 0 0 0 YEST PEAK 2 1100 1006 0 0 0 0 212 76 0 0 0 TODAY PEAK 2 1500 1007 0 0 0 0 224 64 0 0 1 LAST HOUR

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��9=lcd

1999 � 6 � � 2� 59������ [email protected]

cdhRefgNijkA

ÿW�^¿âCyu&£¤+á�ÿW���o���_â

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��o�#âC�8lÌ_âC¸«¬ÿW���o���

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