who R P Public Library Annual Community Report 2013 · St. Thomas Public Library’s WiFi...

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Greg Grondin - Chair Public Appointee Martin van Weert - Vice Chair Public Appointee Lori Baldwin Sands City Councillor Wendy Crocker Public School Representative Kelly Hoogstra Public Appointee Deb Laverty Public School Representative Terry Metcalf Public Appointee Shirley Poirier Separate School Representative Dave Warden City Councillor For further information, contact: Rudi Denham CEO/ Chief Librarian 153 Curtis Street, St. Thomas, ON N5P 3Z7 Phone: (519) 631-6050 ext. 8027 Email: [email protected] Website: www.stthomaspubliclibrary.ca Library Board Members: 2010 - 2014 Rudi Denham Greg Grondin St. Thomas Public Library in a figurative nutshell: St. Thomas Public Library serves the residents of St. Thomas and area. More than 35% of City residents have a library membership, which gives them free access to our collection of nearly 10,000 DVD’s, almost 115,000 books and magazines, and use of our WiFi. The library’s $2 million budget is supported primarily through an operating grant from the City of St. Thomas. Last year more than 233,000 people came in the door to borrow an item, read the paper, attend a program, access the internet, use a meeting room, relax in a comfortable chair, or a chat with a friend. More than 10,000 items were added to the collection. The Library Board consists of nine members appointed by City Council, including two City Councillors, three School Board representatives, and four public appointees. Library Staff: Rudi Denham Chief Librarian/ CEO (extension 8027) Heather Robinson Public Services Librarian (extension 8016) Sarah Macintyre Systems & Support Services Librarian (extension 8022) Actual Factual! 2013 Join us on... STPL Blog St. Thomas Public Library ENRICH INFORM EDUCATE St. Thomas Public Library 2013 Annual Community Report City of St. Thomas population: 38,100 Total circulation: 422,680 Number of visitors per year: 233,300 Public access computers: 22 Magazine subscriptions: 200 Reference questions answered: 50,431 # of programs held annually: 137 Total program attendance: 3,665 Library staff Full-time equivalent: 25 Professional librarians: 3 Annual budget: $2,053,500 P rograms contribute to making St. Thomas Public Library an interesting and vibrant place to come. They also provide an opportunity for individuals to connect with others who have similar interests and talents as well as to the library’s wealth of resources. This year we offered a total of 42 adult programs. Some of these, like the St. Thomas Public Library Book Club, are regular offerings. However, we were pleased to also be able to offer a wide variety of new programs, some that were stand alone and others that will continue. S tand alone programs included a visit from Canadian author Kristen den Hartog, a workshop by Dr. Peggy Malone on reducing stress during the holiday season and two gardening-related presentations. P rograms that have become a part of our regular roster include the new evening “Whodunit" Mystery Book Club, computer classes, Latin classes, and craft workshops for adults. C hildren’s and Teens’ Services Department staff offered a total of 95 programs in 2013. Recurring programs included Family Movie Nights, ‘Tween Scene, Teen Advisory Board, Lego and Wii Clubs, and the Haunted Library. The Young Writers’ Club was launched in the fall. Summer Reading Club boasted 555 members who read a total of 4,567 books. T he connections that we make at the variety of outreach events that we attend are invaluable to the library. Having staff present at happenings in the community allows them to meet potential new library users, chat with present customers, and interact with staff from other agencies and organizations. Having the ability to circulate material while outside the library via the wireless hub has added new appeal and depth to the interactions. S taff continue to coordinate the interlibrary loans for 13 area books clubs. Members appreciate being able to pick up books, and sometimes DVDs, well in advance of their discussion. R eference questions, in general, increased slightly in 2013 to 50,431 compared to 49,581 in 2012. Adult and eServices Department staff answered 34,247 questions as compared to 28,237 in 2012 and Children's and Teens' Services Department staff answered 16,185 questions as compared to 21,344 in 2012. The increase in Adult and eServices reference statistics reflects the assistance given to those who are having difficulty downloading eBooks or operating a variety of devices. These customers often just show up with their devices in hand. T he number of items shipped to other libraries through Interlibrary Loan increased this year from 2,861 in 2012 to 3,205 in 2013 while the items requested decreased from 3,760 in 2012 to 3,285 in 2013. In total, 6,490 items were exchanged down from 6,621 in 2012.

Transcript of who R P Public Library Annual Community Report 2013 · St. Thomas Public Library’s WiFi...

Page 1: who R P Public Library Annual Community Report 2013 · St. Thomas Public Library’s WiFi connection became stronger, more stable and more reliable as three wireless access points

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St. Thomas Public Library in a figurative nutshell:

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ity residents have a library mem

bership, which gives

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agazines, and use of our WiFi. The library’s $2 m

illion budget is supported prim

arily through an operating grant from the C

ity of St. Thom

as. Last year more than 233,000 people cam

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item, read the paper, attend a program

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ith a friend. More than

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Program

s contribute to making S

t. Thomas

Public Library an interesting and vibrant

place to come. They also provide an opportunity

for individuals to connect with others w

ho have sim

ilar interests and talents as well as to the

library’s wealth of resources. This year w

e offered a total of 42 adult program

s. Som

e of these, like the S

t. Thomas P

ublic Library Book

Club, are regular offerings. H

owever, w

e were

pleased to also be able to offer a wide variety

of new program

s, some that w

ere stand alone and others that w

ill continue.

Stand alone program

s included a visit from

Canadian author K

risten den Hartog, a

workshop by D

r. Peggy M

alone on reducing stress

during the

holiday season

and tw

o gardening-related presentations.

Program

s that have become a part of our

regular roster

include the

new

evening “W

hodunit" M

ystery B

ook C

lub, com

puter classes, Latin classes, and craft w

orkshops for adults.

Children’s and Teens’ S

ervices Departm

ent staff offered a total of 95 program

s in 2013.

Recurring

programs

included Fam

ily M

ovie Nights, ‘Tw

een Scene, Teen A

dvisory B

oard, Lego and Wii C

lubs, and the Haunted

Library. The Young Writers’ C

lub was launched

in the fall. Sum

mer R

eading Club boasted 555

mem

bers who read a total of 4,567 books.

The connections that w

e make at the variety

of outreach

events that

we

attend are

invaluable to the library. Having staff present

at happenings in the comm

unity allows them

to m

eet potential new library users, chat w

ith present custom

ers, and interact with staff from

other agencies and organizations. H

aving the ability to circulate m

aterial while outside the

library via the wireless hub has added new

appeal and depth to the interactions.

Staff continue to coordinate the interlibrary loans for 13 area books clubs. M

embers

appreciate being able to pick up books, and som

etimes D

VD

s, well in advance of their

discussion.

Reference questions, in general, increased slightly

in 2013

to 50,431

compared

to 49,581 in 2012. Adult and eServices D

epartment

staff answered 34,247 questions as com

pared to 28,237 in 2012 and C

hildren's and Teens' Services

Departm

ent staff

answered

16,185 questions

as com

pared to

21,344 in

2012. The increase in Adult and eServices reference statisticsreflectstheassistancegiventothosewhoarehavingdifficultydow

nloadingeBooksoroperating a variety of devices. These custom

ers often just show

up with their devices in hand.

The num

ber of items shipped to other libraries

through Interlibrary

Loan increased

this year from

2,861 in 2012 to 3,205 in 2013 while

the items requested decreased from

3,760 in 2012 to 3,285 in 2013. In total, 6,490 item

s w

ere exchanged down from

6,621 in 2012.

Page 2: who R P Public Library Annual Community Report 2013 · St. Thomas Public Library’s WiFi connection became stronger, more stable and more reliable as three wireless access points

Library Revenue, 2013

Library MaterialsFacilityAdministration

Library Computer & DatabasesHuman Resources

5.6%, $112,0008.6%, $176,000 1.7%, $35,500

5.6%, $114,000

78.7%, $1,616,000

Library Expenditures, 2013

Provincial GrantsDevelopment Charges

City of St. ThomasRoom Rentals, Fines& Fees

3.2%, $65,800

2.1%, $43,0002.4%, $50,000

92.3%, $1,895,000

Message from Chair & CEO:

Greg Grondin, Board Chair

St. Thomas Public Library provides free service to residents of:•The City of St. Thomas•Elgin & Middlesex Counties•London and area

All you need is a piece of valid ID to obtain a St. Thomas Public Library card!

In2013,itwasanotherterrificyearatSt.ThomasPublicLibrary,andsomanyofyouenjoyedtherevitalizedlibrary’s bright open spaces, the updated collection, and new seating and study areas.

Thelibrarycontinuestobuildstrongcommunityconnectionstoeveryone’sbenefitinSt.Thomas.Throughoutthe year, library staff participated in local community organizations focussed on literacy, adult education, health, culture and heritage. Partnerships with community organizations provided opportunities for sharing expertise and providing enhanced services to St. Thomas and area residents.

TheLibraryBoarddevelopedafiveyearstrategicplan,“2013-2017 Imagine the Future”, with four strategic directions: Enduring Relevance, Versatile Spaces, Creating Connections and Service Excellence. These strategic directions, or goals, continue to guide the library through the next four years, though the plan remains flexibleinthedevelopmentofactivitiestorealizethegoals.

The Library Board and staff take pride in the fact that the library: 9 Is a good return on investment 9 Develops informed citizens 9 Offers help when you need it 9 A great place for families and children 9 Provides a door to learning 9 Helps build successful enterprises

WethanktheCounciloftheCityofSt.Thomasfortheircontinuedsupport,andaswefinishourfouryearterm,our priorities will continue to be to provide the best possible library service to our customers. We look forward to many changes and challenges next year, as we celebrate 130 years of serving St. Thomas and area.

Rudi Denham, CEO

Technological Upgrades:Upgrades to computer Reservation Software (Envisionware; PCReservation and LPT) improved the public computer workstations computer booking system.Dedicated Online Library Catalogue Kiosks were implemented on themainfloor.New and improved Online Library Catalogue was implemented. New features include reader ratings and reviews, and “You might also like these...” suggestions. The Adult Facebook page gained popularity and joined the Children’s and Teens’ Services page as a place for our customers tofindoutinformationaboutthelibrary’sresourcesandservices,view photographs, and enjoy interesting tidbits of library related information.The library now has four iPads thanks to Saunders Books and their incentive program. Two are in the Children’s and Teens’ Services Department. One is used for programming and the other is loaded with children’s eBook apps and is available to the public. The other two iPads are available to Adult and eServices staff.

MicrosoftOffice Standard 2013was loaded on all of the publicaccess computers on the main level. Customers had only had OpenOfficeavailabletothemandoftentheywerenotfamiliarwiththe program.St. Thomas Public Library’s WiFi connection became stronger, more stable and more reliable as three wireless access points were purchased and distributed throughout the library.The Computer Lab became fully operational and as a result was used quite extensively by organizations for staff training. The 11 computers received software updates, were cabled and reorganized in a horseshoe.An accessibility computer with touch screen and adjustable desk is now available on the main level.A flatbed scannerwas added to LocalHistory.Thismeans thatcustomers no longer have to travel to the main level photocopier with materials from that collection.

Library Accreditation:

There are a number of highlights of the year 2013 including achieving successful Ontario Public Library

Accreditation.This certification isapublic recognitionthat St. Thomas Public Library and its services have met an expected standard for public libraries in Ontario. Out of a total of 166 required standards, St Thomas Public Library met 165!

There are six guidelines of standards, each with a number of criteria that needs to be met. These

guidelines include:•Governance & Administration•Accessibility•Resources•Services•Co-operation & Partnerships•Use of Technology

We were honoured to receive this Award from the Honourable Michael Chan, Minister of Culture,

Tourism and Sport at the Ontario Library Conference on February 2nd, 2014. A great deal of time and effort by many staff throughout 2013 was required to achieve this milestone. The Library Board and staff are to be congratulatedforthissignificantachievement.

Great job everybody!Connecting & Collaborating with the Community...•Canadian Federation of University Women

(St. Thomas) meeting•Kettle Creek Conservation Authority Annual

General Meeting and Author Visit•Monsignor Morrison Separate School’s “Living

Literature - a Night of Literacy Exploration”•Day 2 Literacy sessions of Thames Valley

Neighbourhood Early Learning Program at John Wise, Elgin Court, Mitchell Hepburn, New Sarum, Forest Park, and Locke’s Public Schools

•Focus Fairview monthly Saturday storytimes•Talbot Teen Centre open house•Community Living Elgin day program•Chamber of Commerce Samples Show

•Sparta Public School “Introduction to Kindergarten”

•Literacy session at June Rose Callwood Public School

•Elgin County Community and Cultural Services spring workshop

•Senior’s Day in the Park•Horton Street Farmers’ Market•Ontario Early Years “Summer Fun Mobile”•Western Fair• “Learning for Breakfast” at June Rose

Callwood Public School•Wellness Fairs at Timken Centre and

Seniors’ Centre