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13

*?ESUI><=EE*BFX

B0)Y/H).NO.;7.28. D/447,-.)1+H4.4 </-H37/2

Vibration or Off-Balance

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14

*?ESUI><=EE*BFX

B0)Y/H).NO.;7.28. D/447,-.)1+H4.4 </-H37/2

!+4L.;)2/3)O.;0/;972K)+4).NO.83.6)e8/23[f

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15

*?ESUI><=EE*BFX

B0)Y/H).NO.;7.28. D/447,-.)1+H4.4 </-H37/2

Washer not performing as expected (cont.)

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16

*?ESUI><=EE*BFX

B0)Y/H).NO.;7.28. D/447,-.)1+H4.4 </-H37/2

)))))!+4L.;)2/3)O.;0/;972K)+4).NO.83.6)e8/23[f

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(MFYL'LFa'LZE'YC]KLMCVY'YKbbEYLEX'ZEFE'_CF'@YYMYL@VAE'@VX'LC'WCYYM`]a'@DCMX'@'YEFDMAE'A@]]+''

17

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18

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Use solamente un detergente de Alto rendimiento (HE).

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Lavadora de estilo tradicional con agitador

Lavadora con sistema de placa de lavado y bajo nivel de agua

noSp)=(A)M>)FS>dE)M>U(qE)M>)I()*(D(T

Placa de lavado

20

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%Y'WCYM`]E'mKE']@']@D@XCF@'VC'EYLw'VMDE]@X@+

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]@D@XCF@'FEXKAMFu'E]'YCVMXC+

'MVYL@]@AMvV+

1@'A@Fb@'WCXFx@'EYL@F'XEYEmKM]M`F@X@+@]FEXEXCF'XE']@'W]@A@'XE']@D@XC+'%]'@bFEb@F'@FLxAK]CY'\Cf@XCY''C'@bFEb@F'\uY'@bK@'@']@'A@V@YL@'WCXFx@'A@KY@F'KV'XEYEmKM]M`FMC'EV']@']@D@XCF@+

1@DE'A@Fb@Y'\uY'WEmKEz@Y'W@F@'FEXKAMF'E]'XEYEmKM]M`FMC+

.C'A@FbKE'XE'\@VEF@'@WFEL@X@+'%DMLE']@D@F'KV'YC]C'@FLxAK]C+

W@F@']CY'@FLxAK]CY'XE'L@\@zC'EeLF@'bF@VXE'VC'@`YCF`EVLEY^'L@]EY'AC\C'EXFEXCVEY'WEmKEzCY'C'AZ@mKEL@Y'FE]]EV@Y'XE'WC]MwYLEF+

'XE'KYC'a'AKMX@XC+

))?H76/4

5Z@YmKMXCY'C'FKMXCY'\ELu]MACY

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%Y'VCF\@]'EYAKAZ@F'E]'FKMXC'XE']CY'@FLxAK]CY'XE'\EL@]'EV']@Y'WFEVX@Y^'L@]EY'AC\C'`FCAZEY'@'WFEYMvV'XE'\EL@]^'ZE`M]]@Y'C'AMEFFEY'AK@VXC'LCA@V']@'A@V@YL@'XE'@AEFC'MVCeMX@`]E+

9CFbCLEC'C'gK\`MXC 1@']@D@XCF@'WKEXE'EYL@F''XEY@bKuVXCYE+

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~K\`MXC 7KEXE'EYL@F'XELEAL@VXC']@'A@Fb@+ 7KEXE'mKE'EYAKAZE'E]'gK\`MXC'XE']CY'bMFCY'XE'XELEAAMvV'XEYWKwY'XE'Z@`EF'WKEYLC'EV'\@FAZ@']@']@D@XCF@+'%YLC'EY'VCF\@]+'

&KVFKVEC %Y'WCYM`]E'mKE']@'A@V@YL@'EYLw'`@f@VXC'YK'DE]CAMX@X+

7KEXE'EYAKAZ@F'E]'FKVFKVEC'XE']@'A@V@YL@'`@f@VXC'YK'DE]CAMX@X+'%YLC'EY'VCF\@]+

))@HK+4)6.)+KH+

'YMbKMEVLE'EYLw'MVYL@]@XC'@XEAK@X@\EVLEq

1@']@D@XCF@'VC'EYLu'VMDE]@X@+ %Y'WCYM`]E'YE'Y@]WMmKE'@bK@'XE']@'A@V@YL@'YM']@']@D@XCF@'VC'EYLu'

Z@a@'A@Fb@XC'@WFEL@X@+

1@Y'\@VbKEF@Y'XE']]EV@XC'VC'EYLuV'`MEV'YKfEL@Y+

"WFMELE']@'ACVEeMvV'XE']@'\@VbKEF@'XE']]EV@XC+

"F@VXE]@Y'XE']@'\@VbKEF@'XE']]EV@XC+ 5EFAMvFEYE'XE'mKE'EYLwV'XE`MX@\EVLE'AC]CA@X@Y']@Y'AK@LFC''@F@VXE]@Y'W]@V@Y'XE']@Y'\@VbKEF@Y'XE']]EV@XC+

5CVEeMvV'XE']@'\@VbKEF@'XE'@YEbyFE]@'ACFFEAL@\EVLE'@]'LK`C'DEFLMA@]'C'LMV@'XE']@D@XEFC+

&EDMYE']@'W]C\EFx@'XE']@'A@Y@'W@F@'DEF'YM'Z@a'_Kb@Y'C'YM'E]'_FEb@XEFC'C''

%Y'WCYM`]E'mKE'E]'@bK@'YE'Y@]b@'XE'KV']@D@XEFC'C'LK`C'DEFLMA@]''`]CmKE@XC+'&EDMYE'LCX@']@'W]C\EFx@'XE']@'A@Y@'a'_xfEYE'YM'Z@a''

1@']@D@XCF@'VC'YE'Z@'A@Fb@XC''@XEAK@X@\EVLE+

%]'A@Fb@F'XEYEmKM]M`F@XC'WKEXE'Z@AEF'mKE']@'A@V@YL@'mKEXE'''

XE'YK']@D@XCF@d'W@F@']@Y'MVYLFKAAMCVEY'XE'A@Fb@+

7FKE`E'WFM\EFC']@Y'YC]KAMCVEY'YKbEFMX@Y'@mKx'W@F@'C`LEVEF'@YMYLEVAM@'a'YM'EY'WCYM`]E'EDML@F'KV@'DMYML@'XE'YEFDMAMC+'

29

<EIS1BtF)M>)D?EUI>C(<

<7).NO.;79.23+)-/)47KH7.23. 1+H4+4)O/47,-.4) </-H87j2

!+4L.;)2/3)O.;0/;972K)+4).NO.83.6)e8/23[f

1@']@D@XCF@'VC'_KVAMCV@'C'VC']]EV@^']@']@D@XCF@'YE'XELMEVE'C']@']Kg'XE]']@D@XC'WEF\@VEAE'

'MVXMA@'mKE']@']@D@XCF@''VC'WKXC']]EV@FYE''

YE@'E]'@XEAK@XC+5CVEALE'E]'A@`]E'E]wALFMAC'@'KV'ACVL@ALC'XE'W@FEX'XE'ACVEeMvV''@'LMEFF@'XE','LEF\MV@]EY+

.C'KYE'KV'A@`]E'E]wALFMAC'XE'EeLEVYMvV+

5EFAMvFEYE'XE'mKE'Z@a@'YK\MVMYLFC'E]wALFMAC'EV'E]'ACVL@ALC+

&EWCYMAMCVE'E]'ACFL@AMFAKMLCY'YM'YE'Z@'XMYW@F@XC+'&EE\W]@AE'']CY'_KYM`]EY'mKE'YE'Z@a@V'mKE\@XC+

FE*(G'#M']CY'WFC`]E\@Y'ACVLMVy@V^'ACVL@ALE'@'KV'E]EALFMAMYL@+

(KVAMCV@\MEVLC'VCF\@]''XE']@']@D@XCF@+

1@'L@W@'XE`EFu'EYL@F'AEFF@X@'W@F@'mKE'_KVAMCVE']@']@D@XCF@+

1@']@D@XCF@'Z@Fu'KV@'W@KY@'XKF@VLE'AMEFL@Y'_@YEY'XE]'AMA]C+'.C'MVLEFFK\W@'E]'AMA]C+

%Y'WCYM`]E'mKE']@']@D@XCF@'YE'Z@a@'XELEVMXC'W@F@'FEXKAMF'']@'EYWK\@+

.C'YE'Z@'A@Fb@XC']@']@D@XCF@''YEbyV']C'FEAC\EVX@XC+

#@mKE'D@FMCY'@FLxAK]CY^'DKE]D@'@'@FFEb]@F']@'A@Fb@'KVM_CF\E\EVLE'EV']@'A@V@YL@'a'@bFEbKE'XELEFbEVLE+'5MEFFE']@'L@W@'a'WFEYMCVE'

.C'@bFEbKE'\uY'XE'='v'S'WFEVX@Y'@XMAMCV@]EY'XEYWKwY'XE'mKE'Z@a@'AC\EVg@XC'E]'AMA]C+

.C'@bFEbKE'\uY'@bK@'@']@']@D@XCF@+

<7).NO.;79.23+)-/)47KH7.23. 1+H4+4)O/47,-.4) </-H87j2

))I+)-+P+6/;+)2/)0H287/2+)8/9/)4.).4O.;+,+

EV']@']@D@XCF@1@'A@Fb@'VC'EYLu'AC\W]EL@\EVLE'AK`MEFL@'EV'@bK@+

''

YK\EFbMX@'WCF'AC\W]ELC+'1@']@D@XCF@'XELEAL@']CY'L@\@zCY'XE'']@Y'A@Fb@Y'a'@bFEb@']@'A@VLMX@X'ACFFEAL@'XE'@bK@'W@F@']@''

BCDE?*(F*>G).C'@bFEbKE'\uY'@bK@'@']@']@D@XCF@+'

1@']@D@XCF@'VC'_KVAMCV@'C'VC']]EV@^']@']@D@XCF@'YE'XELMEVE'C']@']Kg'XE]']@D@XC'WEF\@VEAE'

'MVXMA@'mKE']@']@D@XCF@'VC'WKXC']]EV@FYE''

'@XEAK@XC'XE'@bK@+

']@'Du]DK]@'XE']]EV@XC+

1CY'bFM_CY'XE'@bK@'_Fx@'a'A@]MEVLE'XE`EV'EYL@F'@`MEFLCY+'

'C`YLFKMXC+

&EDMYE'YM'Z@a'LCFAEXKF@Y'EV']@Y'\@VbKEF@Y'XE'EVLF@X@^']@Y'AK@]EY'

7FKE`E'WFM\EFC']@Y'YC]KAMCVEY'YKbEFMX@Y'@mKx'W@F@'C`LEVEF'@YMYLEVAM@'a'YM'EY'WCYM`]E'EDML@F'KV@'DMYML@'XE'YEFDMAMC+'

30

<EIS1BtF)M>)D?EUI>C(<

<7).NO.;79.23+)-/)47KH7.23. 1+H4+4)O/47,-.4) </-H87j2

Washer not performing as expected (cont.)

1@']@D@XCF@'VC'_KVAMCV@'C'VC']]EV@^']@']@D@XCF@'YE'XELMEVE'C']@']Kg'XE]']@D@XC'WEF\@VEAE'

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.C'YE'EYLu'KY@VXC'XELEFbEVLE'XE'$%'

XE\@YM@XC'XE]'\MY\C+

'EYWK\@'mKE'WFCXKAEV']CY'XELEFbEVLEY'AC\KVEY'WKEXE'EV]EVLEAEF']@']@D@XCF@'C'XELEVEF]@+'<MX@'YME\WFE'E]'XELEFbEVLE'a'YMb@']@Y'MVYLFKAAMCVEY'XE]'\MY\C'YEbyV']CY'FEmKMYMLCY'XE']@'A@Fb@+

7@F@'mKML@F']@'EYWK\@^'@VK]E'E]'AMA]C+'#E]EAAMCVE'&MVYE'n'

XELEFbEVLE+

1@']@D@XCF@'VC''XEY@bK@kEeWFM\E^'']@Y'A@Fb@Y'LCX@Dx@'EYLuV'\Cf@X@Y'C']@']Kg'XE'EeWFM\MXC'WEF\@VEAE'

mKE']@']@D@XCF@'VC'WKXC'XFEV@F'E]'@bK@'EV'\EVCY'

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?@AxE']CY'`C]YM]]CY'a'KYE'`C]Y@Y'W@F@'WFEVX@Y'W@F@']CY'@FLxAK]CY'WEmKEzCY+'

#E'KYv'KV'AMA]C'ACV'KV@'DE]CAMX@X'`@f@'XE'EeWFM\MXC+

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'FE@AC\CX@FYE']@'A@Fb@'W@F@'WEF\MLMF'KV@'XMYLFM`KAMvV'KVM_CF\E'XE']@'A@Fb@'EV']@'A@V@YL@+

1@']@D@XCF@'WKEXE'EYL@F'A@Fb@X@'XE'\@VEF@'@WFEL@X@'C'XEYEmKM]M`F@X@+

%]'A@Fb@F'@WFEL@X@\EVLE'C']@Y'A@Fb@Y'XEYEmKM]M`F@X@Y'VC''WEF\MLMFuV'mKE']@']@D@XCF@'EeWFM\@'ACFFEAL@\EVLE^'XEf@VXC'']@'A@Fb@'\uY'\Cf@X@'XE']C'VCF\@]+'"AC\CXE']@'A@Fb@'\Cf@X@'XE'\@VEF@'KVM_CF\E'W@F@'mKE']@'A@Fb@'EYLw'EmKM]M`F@X@'

]@D@XCF@d'W@F@'C`LEVEF'FEAC\EVX@AMCVEY'YC`FE'Av\C'A@Fb@F+

&EDMYE']@'W]C\EFx@'W@F@'DEF'YM'EYLu''MVYL@]@X@'ACFFEAL@\EVLE']@'\@VbKEF@''

YE'EeLMEVXE'XEVLFC'XE]'LK`C'DEFLMA@]'

''

a'YKfwLE]C'`MEV'@]'LK`C'DEFLMA@]'C'@']@'LMV@+'.C'WCVb@'AMVL@'

$@a'XE\@YM@XC'XELEFbEVLE^''CA@YMCV@VXC'EYWK\@'EeAEYMD@''

'a'E]'EeWFM\MXC+

YME\WFE'E]'XELEFbEVLE'a'YMb@']@Y'MVYLFKAAMCVEY'XE]'\MY\C'W@F@''YK'A@Fb@+'7@F@'mKML@F'E]'EeAEYC'XE'EYWK\@^'YE]EAAMCVE'&MVYE'n'

<@VAZ@Y'XE'YEmKEX@X'EV']@'A@Fb@'XEYWKwY''XE]'AMA]C

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''

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)E\WEF@LKF@Y''MVACFFEAL@Y'C''EmKMDCA@X@Y'XE'']@D@XC'C'EVfK@bKE

'@XEAK@XC'XE'@bK@+

5EFAMvFEYE'XE'mKE'VC'EYLwV'MVDEFLMX@Y']@Y'\@VbKEF@Y'XE'EVLF@X@'XE'@bK@'A@]MEVLE'a'@bK@'_Fx@+

"\`@Y'\@VbKEF@Y'XE`EFuV'YKfEL@FYE'@']@']@D@XCF@'a'@]'bFM_C^'

EVLF@X@+'

'C`YLFKMXCY+

%VXEFEAE']@Y'LCFAEXKF@Y'mKE'WKEX@'Z@`EF'EV']@Y'\@VbKEF@Y+

1@'A@Fb@'VC'EYLu''EVfK@b@X@

'@XEAK@XC'XE'@bK@+''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

5EFAMvFEYE'XE'mKE'VC'EYLwV'MVDEFLMX@Y']@Y'\@VbKEF@Y'XE'EVLF@X@'XE'@bK@'A@]MEVLE'a'@bK@'_Fx@+

']@'Du]DK]@'XE']]EV@XC+

0E`EFuV'EYL@F'@`MEFLCY']CY'bFM_CY'XE'@bK@'_Fx@'a'A@]MEVLE+

'EVLF@X@'EV']@']@D@XCF@+

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7FKE`E'WFM\EFC']@Y'YC]KAMCVEY'YKbEFMX@Y'@mKx'W@F@'C`LEVEF'@YMYLEVAM@'a'YM'EY'WCYM`]E'EDML@F'KV@'DMYML@'XE'YEFDMAMC+'

31

<EIS1BtF)M>)D?EUI>C(<

<7).NO.;79.23+)-/)47KH7.23. 1+H4+4)O/47,-.4) </-H87j2

)I+)-+P+6/;+)2/)0H287/2+)8/9/)4.).4O.;+,+)e8/23[f

1@'A@Fb@'VC'EYLu'' .C'YE'EYLu'KY@VXC'XELEFbEVLE'XE'$%''

XE\@YM@XC'XE]'\MY\C+

%Y'WCYM`]E'mKE']@'EYWK\@'CA@YMCV@X@'WCF'KV'XELEFbEVLE'AC\yV'M\WMX@'mKE']@']@D@XCF@'_KVAMCVE'ACFFEAL@\EVLE+

XE'\EXMF]C'ACFFEAL@\EVLE+

<MX@'YME\WFE'E]'XELEFbEVLE'a'YMb@']@Y'MVYLFKAAMCVEY'XE]'\MY\C'YEbyV'E]'L@\@zC'XE']@'A@Fb@'a'E]'VMDE]'XE'YKAMEX@X+

.C'YE'Z@'A@Fb@XC']@']@D@XCF@'YEbyV']C'FEAC\EVX@XC+

'EYLu'@WFEL@X@+

@]FEXEXCF'XE']@'W]@A@'XE']@D@XC+'1@']@D@XCF@'VC'EVfK@b@Fu'`MEV'AK@VXC']@'A@Fb@'EYLu'@WFEL@X@+'5@FbKE'YC]@\EVLE'ACV'@FLxAK]CY'YEACY+

/YE'E]'AMA]C'XMYEz@XC'W@F@']@Y'LE]@Y'mKE'YE'D@V'@']@D@F+

"bFEbKE'YC]@\EVLE'='v'S'WFEVX@Y'XEYWKwY'XE'mKE']@']@D@XCF@'Z@a@'AC\EVg@XC+

$@a'@FEV@^'WE]C'XE''\@YACL@Y^'WE]KY@^'ELA+'EV']@'A@Fb@'XEYWKwY''XE]']@D@XC

1@'@FEV@^'WE]C'XE'\@YACL@Y^'WE]KY@''C']CY'FEYLCY'XE'XELEFbEVLE'C''`]@VmKE@XCF'EeAEYMDCY'WKEXEV''FEmKEFMF'EVfK@bKE'@XMAMCV@]+'

1@'A@Fb@'EYLu'EVFEX@X@' .C'YE'Z@'A@Fb@XC']@']@D@XCF@'YEbyV']C'FEAC\EVX@XC+' #E]EAAMCVE'KV'AMA]C'ACV'KV@'@AAMvV'XE']@D@XC'a'DE]CAMX@X'XE'

EeWFM\MXC'\uY']EVL@j']CY'@FLxAK]CY'EYL@FuV'\uY'\Cf@XCY'mKE'@mKw]]CY'mKE'KY@V'KV'EeWFM\MXC'@'DE]CAMX@X'\uY'@]L@+'5CVYK]LE''

@]FEXEXCF'XE']@'W]@A@'XE']@D@XC+'

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.C']M\WM@'VM'mKML@'']@Y'\@VAZ@Y

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A]E@VMVb+

1@']@D@XCF@'VC'YE'Z@'A@Fb@XC''@XEAK@X@\EVLE+

1@']@D@XCF@'XELEAL@'E]'L@\@zC'XE']@'A@Fb@'a'@bFEb@']@'A@VLMX@X'ACFFEAL@'XE'@bK@+'%YLC'EY'VCF\@]'a'EY'VEAEY@FMC'W@F@'mKE']@'FCW@'YE'\KED@+'%Y'VCF\@]'mKE']@'A@Fb@'XE']@D@XC'VC'EYLw'AC\W]EL@\EVLE'AK`MEFL@'XE'@bK@+'%]'@bK@'mKE'YE'@bFEbKE']ED@VL@Fu'a'YEW@F@Fu']@'A@Fb@'XE']@'W]@A@'XE']@D@XC^']C'mKE'

@WFEL@X@+

@]FEXEXCF'XE']@'W]@A@'XE']@D@XC+'5@FbKE'YC]@\EVLE'ACV'@FLxAK]CY'YEACY+

"bFEbKE'YC]@\EVLE'='v'S'WFEVX@Y'XEYWKwY'XE'mKE']@']@D@XCF@'Z@a@'AC\EVg@XC+

7FKE`E'WFM\EFC']@Y'YC]KAMCVEY'YKbEFMX@Y'@mKx'W@F@'C`LEVEF'@YMYLEVAM@'a'YM'EY'WCYM`]E'EDML@F'KV@'DMYML@'XE'YEFDMAMC+'

32

<EIS1BtF)M>)D?EUI>C(<

<7).NO.;79.23+)-/)47KH7.23. 1+H4+4)O/47,-.4) </-H87j2

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WFCbF@\\EYd+

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Laveuse traditionnelle de type agitateur

Laveuse à faible consommation d’eau avec plateau de lavage

Plateau de lavage

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Utiliser uniquement un détergent Haute efficacité (HE).

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48

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49

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50

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