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Quality Circles &empowered teams

Salman khan

Roll no :13Sub : HRM

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What is a Quality Circle?

Voluntary groups of employees whowork on similar tasks or share an areaof responsibilityThey agree to meet on a regular basisto discuss & solve problems related towork.

They operate on the principle thatemployee participation in decision-making and problem-solving improvesthe quality of work

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Characteristics of Quality Circles

Volunteers

Set Rules and PrioritiesDecision made by consensusOrganized approach toproblem solving

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History

Started in 1962 in Japan

Kaoru Ishikawa is the creator ofQuality Circles

Movement in Japan is coordinatedby Japanese Union of Scientistsand Engineers (JUSE)

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In India Quality Circles ispromoted by QCFI (QualityCircle Forum of India)Adopt prevention proceduresrather than corrective measuresMinimize scrap and downtime

Improving quality - increaseproductivity, theory of TotalQuality Control (TQC)

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How Do Quality Circles Work?

All members of a Circle need toreceive training

Members need to be empoweredMembers need to have the support ofSenior Management

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Benefits of QCs

Increased productivityImproved quality

Boost employee moraleEnhances creativity

Improved teamworkEmployee involvement

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Problems with QCs

Inadequate trainingNot entirely voluntary

Lack of Top ManagementinterestUnsure of PurposeDecision making does not

necessarily take place

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Innovation and QCs (IQC)

Cross functional teams,members drawn from different

departments

IQC communication website-facilitates exchange ofexperiences & interact

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Impart new tools & techniquesthrough workshops & courses

Members can come fromsuppliers as well - wider scope

Leaders or mentor organizationhelping other organization

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EMPOWERED TEAMS

Empowerment is a process ofawareness and capacity building,leading to greater participation,decision making, power and controland to transformative action. It is anactive, multidimensional process whichshould develop confidence and enablea period to take independent decisionsand follow up actions.

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Features of Empowered teams

They plan control and improve theirown work processes.They set their own goals and theirown work.They take responsibility forproduction quality of their products

and service.They may prepare their own budgetsand co-ordinate their work with other

department.

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