For the purposes of better tracking, ALL KCI VAC orders will now be placed through KCI Express exclusively. This guide explains how to navigate the KCI Express ordering system.

You can access the KCI Express login screen from the KCI main page (www.kci1.com) and left-clicking on the green shopping cart button on the right upper corner of the screen.

1.

This will take you to login screen where you enter your name and password.

Once you have successfully logged in, the first screen you come to has a list of the current KCI Express patients. This page also contains the site navigation options. The options that you will most likely use are discussed in detail below.

2.

Patient Listing contains a list of all the patients who have KCI VACs that were ordered through KCI Express. KCI VACs that were ordered on paper are not included on this list. This page contains much of the information that we normally would have to call KCI for, the most important one being the "Status" option.

Ready Care Inventory shows how many Ready Care VACs the wound center has in stock. This is useful when ordering a VAC for a surgeon to place in the OR.

Pickup/Discharge allows you to discharge the VAC and request VAC pickup.

Rental Order is where you will place your patient order for a wound VAC. Click on this option to initiate the ordering process.

KCI ExpressFriday, August 08, 2014 1:55 PM

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The "Patient Info" screen which is where you enter the basic patient information: name, DOB, address, etc. If the permanent address is the same as the current address, there is a box you can click to automatically complete those fields to save you from having to enter the information twice.

3.

The "Payer Info" screen is where the insurance information is entered. It is important to be as specific as possible. Make sure to include additional insurances when applicable.

4.

You can also enter emergency contact information here. This is useful if the patient is living with a family member or if they are not making their own healthcare decisions.

The RED ASTERISKS (*) denote areas that are REQUIRED be completed.

Use the navigational buttons to get around the KCI Express website.

The BLUE ARROWS (^) denote areas that are RECOMMENDED but NOT REQUIRED to be completed for order submission.

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The "Product Info" screen is where you select which wound VAC product you want to order for the patient. In most cases you will select the "VAC ActiVAC" option.

5.

This is also where you enter whether you need a Ready Care VAC (one from the wound center) or a VAC delivered to the home by left-clicking on the appropriate radio button.

In most cases, you will select the "No"option but if you are ordering a wound VAC for a patient who is having same day surgery and the surgeon wants to apply the VAC in the OR then you MUST select the "Yes" option.

It is important to select the right option but fortunately KCI Express provides a check at the end of the ordering process for you to make sure that you have ordered the right type of VAC for your patient. If you realize you have made the wrong selection you can always go back to the "Product Info" screen to make the correction.

You will see this if you choose the "No" option You will see this if you choose the "Yes" option

Once you have selected the type of VAC you want, you will be taken to a screen where you can select the dressing supplies you want to send with the VAC.

Most of the time you will be fine selecting the option to send the "standard accessories" but you can customize your supply order by selecting the appropriate supplies from the listed items.

This would be appropriate if you know that your patient is going to require white foam or a bridge dressing.

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The "Clinical Info" screen is where you will enter the clinical provider information.6. The KCI Express system automatically defaults to the wound center being the clinical provider, however this needs to be changed to the HOME HEALTH COMPANY who will providing the dressing change services in the patient's home.

This is done by clicking the "Clear Selection" button and entering the home health company in the "Organization Name" section.

This is important so that KCI has an alternate way of getting wound measurements, especially in the cases of patients who are seen on a biweekly basis.

The wound center should be listed as the clinical provider ONLY if the patient CANNOT get home health care.

The "Clinical Info" screen is also where you enter the patient's wound history and wound type.

In this section, you can note that you will fax KCI the pertinent documentation instead of completing this section.

This is generally best because this provides KCI with a more complete picture of the patient.

WRONG!

RIGHT!

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Here you are documenting the PRIMARY wound type.

If the patient has more than one wound that you are going to be applying the VAC to, choose the one that is most likely to be approved for coverage.

The "Wound Info" screen is where you will document the assessment of each wound that will be receiving wound VAC therapy.

7.

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The "Rx Info" screen is where you document the prescription and prescriber information. This is also where you will note whether or not you want your prescriber to submit an E-signature for the prescription.

8.

An alternative to the E-prescription is using the KCI prescription pad to obtain a physician signature at the time the KCI VAC therapy is ordered.

The signed prescription can be faxed to KCI initiating the order process. The full order can be submitted through KCI Express when time permits. This method allows the case manager to get the physician's signature without having to wait until the order is submitted. This prevents delay of VAC approval due to lack of physician signature.

The signed prescription, should be filed in the patient's chart with the printed copy of the KCI VAC order.

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The "Delivery Info" screen where the delivery location is specified. This section is prefilled with the patient's current address, however this can be changed by left-clicking on the dropdown menu and entering an alternate address.

9.

The "Summary/Submit" screen is where you can double check all the information you have entered before submitting the order.

10.

The GREEN CHECKS () denote areas that have been completed properly.

The RED ASTERISKS (*) denote required areas that are REQUIRED to be completed before the order can be submitted.

The BLUE ARROWS (^) denote areas that are RECOMMENDED but NOT REQUIRED to be completed for order submission.

Click here to change the delivery address.

Make sure that the delivery contact knows to expect a phone call from both KCI and the home health company.

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You can also opt to receive email notifications about order status, if you do not wish to login into KCI Express to check on order status. Once you have reviewed everything for accuracy click "Submit Order" to send your order to KCI for approval.

11.

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