Kansloos zonder BT - Stoffels (Sogeti)
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Nijenrode, 29-11-2011 Robert Stoffels Manager Market Development Sogeti KANSLOOS ZONDER BUSINESS TECHNOLOGIE ?!?
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Transcript of Kansloos zonder BT - Stoffels (Sogeti)
Nijenrode, 29-11-2011 Robert Stoffels Manager Market Development Sogeti
KANSLOOS ZONDER BUSINESS TECHNOLOGIE ?!?
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VERANDERING is de CONSTANTE
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Verandering is de enige constante
VERANDERING is de CONSTANTE
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Business Technologie en Hypotheken
HYPER CHANGE 123
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HYPER CHANGE 123
1. CONSUMENT & GEDRAG
2. TECHNIEK
3. HYPOTHECAIRE WERELD
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HYPER CHANGE 123
1. CONSUMENT & GEDRAG
2. TECHNIEK
3. HYPOTHECAIRE WERELD
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On-line/internet score NL: in de top
(Bron: EUROSTAT 2009/EFMA 2011)
Online Banking Gebruik
Internet Gebruik
Nederland: SELF FIRST
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Naar een nieuwe fase
NBIC: Nano, Bio, IT, cognitief NBIC: Nano, Bio, IT, cognitief
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Kantoren/internet verhouding NL
(Bron: EFMA 2011)
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Voorspelde kanalenvoorkeur consument
(Bron: EFMA 2011)
KNTR CL/MAIL TP CCNTR ONLINE OVERIG
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Versnelling on-line: security bottleneck
(Bron: EFMA 2011)
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No more old drivers, zei Tom
OLD DRIVERS OUT OF THE DOOR
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New driver, same car?
NEW DRIVERS AND OLD CARS
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It’s been said before…
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HYPER CHANGE 123
1. CONSUMENT & GEDRAG
2. TECHNIEK
3. HYPOTHECAIRE WERELD
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CAPTAIN KIRK’S MULTI-CHANNEL
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Business Technology, PADDS in space
Star Trek PADD: Personal Access Data Display
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Business Technology, PADDS in space
“How do people know what they want until we show them”
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Hypotheekconsumenten: show them!
• Awareness
• Personal (PFM)
• Social (SFM)
• Future (FP)
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ME WE
EMPOWERED
DISEMPOWERED
ME-GOISM
COUNTER CULTURE
NEW CULTURE
SAVE THE SYSTEM
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ME WE
EMPOWERED
DISEMPOWERED
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IS DAT WEL ZO IN DE HYPOTHEEKBRANCHE?
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PORTEFEUILLE: HOE GEZOND IS DE POPULATIE?
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HET BELANG CONSUMENT = INTEGRALE INFORMATIE
= BELANG VAN DE BANK
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Business Technology, PADDS in space
“How do people know what they have, want, need and should do, until we show them”
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HYPER CHANGE 123
1. CONSUMENT & GEDRAG
2. TECHNIEK
3. HYPOTHECAIRE WERELD
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1. People (focus consument)
2. Process (focus beheer)
3. Technology (focus business)
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(1)
People (focus consument)
Bestaande klant Connected adviesklant Value proposition: consument Financiële positie: consument
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(2)
Process (focus beheer)
All Digital Data, data, data Self Service Propositie Integraal
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(3)
Technology (focus business)
Real Time Vinger aan de pols - APK All Finance dashboard SPOTT
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CT & BT JUISTE BLOKJE, KETEN, PLEK…
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“Maar onze keten is van duplo”
INTEGRATED SYSTEMS OF
SYSTEMS INTEGRATION
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“Naast de hypotheekketen moeten we ook andere ketens aansluiten”.
Integraal proces, Klantbeeld, Advies Cyclisch beheer: APK
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WAAR KOMEN DE TAARTPUNTEN SAMEN?
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Waar komen de taartpunten samen?
Multi channel / self first Multi keten Multi gebruiker Multi device
Eén integraal beeld
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IT IS NOT THE STRONGEST OF THE SPECIES THAT
SURVIVES, NOR THE MOST INTELLIGENT.
IT IS THE ONE THAT IS MOST ADAPTABLE TO
CHANGE
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DANK VOOR UW AANDACHT
