INTERCHANGE INNER EAST ANNUAL REPORT

2014

responsive � flexible � timely � high quality support

OUR GRATITUDE AND THANKS

OTHER VOLUNTEERS June Kavanagh

Judy Finlay Helen Elliott

Kim Jeremiah Vicki Ostergaard

Tullia Cruickshank Norton Laura Ayres

Kylie Carnegie Dan Craddock Claire Fiddian

James Logsdon Melissa Mun

Devi Sellawahi Fern Siebler

Laurie Barnett

RECREATION VOLUNTEERS

Andrew Bienvenu Angus Brown

Alexander Byers Ting Ting Cao

Lena Dao Amelia Daw

Chelsea Dunkinson Felicity Ford Greta Gurry

Louis Guthrie Julian Harris Tim Hewitt

Shardie Johns Daphne Keck

Eva Lau Katherine Lazarro

Isobel Leggett Agness Loo

Priska McDonald Vanessa McNally

Stuart Millard Arun Mohan

Alysha Mooney Alex Morton

Megan Murray Ben Panotis

Emma Perkins Mark Pevinsky Rishi Ravindran Emily Russell

Lauren Shallue Tess Sorbello Jenny Squires

Georgina Thomas Margaret Wilson

Tim Wright

HOST VOLUNTEERS

Cheryl & Arthur Apostolopoulos Janet Brandenburg

Jacqui & Phil Brasher Janet & Nigel Buckley

Sian Cherry Margaret Cook Jenny Crosbie

Jennifer & Didi Da Fonesca Jo & Michael Esler

Debbie Evans Cindy & Trent Hamilton

Kate & Andrew Harris/McDonald William Hastie

David & Sue Healy Margaret Jackson

Jane & Paul James Darlene Kinch

Suzanne Lawther Cameron Martin & Kim Harris

Marion McLaughlin Mando Mizrahi

Vanessa McNally Ebonee Murray Faye Perdikaris

Sharon & David Petersen Adam & Kathleen Richings

Lexie Roberts Debbie & Mark Sanders

Belinda Slater Kaye Thomas

Sandra & Peter Thomas Anne Thompson Jane Thompson

Corinne Wei Travis & Laurel van den Berg

Our volunteers help shape IIE and are fundamental in our success this year. This past year, the number of volunteer hours has increased significantly. This has enhanced our Recreation and HOST Programs through an injection of vitality and enthusiasm represented by an influx of younger people and families willing to volunteer their skills, talents and time in a myriad of ways. A small army of administrative volunteers have supported a large Document Management and Archiving Project for IIE, which has meant that 34 years of information has been successfully processed to meet Document Retention and Security Standards.

We would like to also acknowledge and thank our supporters who have elected

not to have their names published

Interchange Inner East is humbled by the

commitment of its loyal and wonderful team

We acknowledge the service and valued contribution of the following that left us this year: Anne Bate (22 years) Clare O’Sullivan Gabby Staffa Manthan Archarya Sarah Martin

     

We acknowledge the contribution of our Board, Management, Staff and our Volunteers.

President’s Report 2 CEO’s Report 3 Our Board 4 Our Team 5 Our Achievements 6 Quality and Development 12

Programs In-home Respite 14 Host 16 Recreation 18 Financials 21

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CONTENTS

It gives me pleasure to report on another good year for Interchange Inner East (IIE). IIE could not provide the services it does without the selfless help of our countless volunteers. The number of volunteer hours has more than doubled, enabling more of our participants to participate in activities. The number and quality of the younger volunteers is particularly

inspiring, whether in our Programs or in our data management and social media pursuits.

From a governance perspective, IIE has had a good year. We have passed all of our quality recertifications and audits, and even been cited as a good

example to follow by auditors and other organisations. Importantly, this gives our funders confidence that IIE is a good steward of their resources, and sets us up well for the National Disability Insurance Scheme (NDIS) future as we continue demonstrate to our participants that we can be trusted to meet the quality standards required.

Partnering and collaborating with other groups is vital for efficient use of resources and for broadening the opportunities we can provide for our participants. In the last year IIE have focused on strengthened relationships with other organisations.

To the rest of the Board, your dedication is much appreciated by all. I want to thank Nora Sparrow for the wonderful contributions that she has made to IIE over the years. Nora was one of our long standing board members, and we wish her well on her very active retirement.

To Marie and the rest of the team – your mix of compassion and

business acumen means that IIE always has our participants long term benefit at the heart of what we do. We are well set up to be a provider of choice for helping participants and their carers manage the transition to the NDIS and to be a partner with them in making sure that they gain the most benefit from their resources. And to our participants – you are inspiring. We strive to do the best we can because you deserve it.

David Bai ley

President

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PRESIDENT’S REPORT

To see the smiles on our client’s faces as they participate more in the community, to hear the gratitude from parents for the positive impact our programs provides, to the professionalism of our office, to the inspiration from seeing our volunteers in action. There is so much to be thankful for.

We have enjoyed an exciting and stimulating year with partnerships, planning and people having characterised the year for IIE. Our shared partnerships with a range of agencies and service groups serve to lay solid foundations for IIE’s commitment to continue delivering high quality respite and recreation options to our participants and families in the niche area of support to families with children and young adults with a disability.

Aligned to a robust Business Plan and supported by a dynamic Board of Governance, the decision was made to refocus on younger children and reducing our significant waiting list for respite and recreation services. In order to achieve this objective which is supported by our existing funding base, IIE has exited those participants aged 35 years and over. Whilst it is challenging to bid these participants farewell, the overall sustainability and core mission of IIE supports this development. A year of significant innovation and change has ensued for IIE. There were notable changes to staffing in core roles such as Finance, Administration and Program Management, which has resulted in new and refined systems of administrative and operational support and program development. We are benefiting from increased efficiencies and are now better prepared for the inevitable challenges, which the NDIS will pose. IIE has developed effective systems with the capacity to manage individualised funding under NDIS. IIE already manages individualised funding through our Individual Care Program and with additional functionality of our software database, we are poised to grow this program stream with ease. We are also in a strong position to maintain and extend recreational opportunities for young people, offering socialisation, community inclusion and participation, ideally through group activities purchased by individuals.

We acknowledge our Government Funding bodies at both a state and commonwealth level for the on-going funds to sustain and support our services. To all our donors, members and supporters, our thanks for your continued support and loyalty. In summary, it has been a fine year working in collaboration with our families and participants to create more support, independence, experiences and opportunities for meaningful respite. There are many challenges and opportunities for us to tackle together as we look forward with optimism and determination to the year ahead.

Marie Lugg

Executive Officer 3

CEO’S REPORT

IIE shares the strategic intent of the NDIS to support responsive, flexible, lifestyle related services, based on the expressed individual requirements of participants.

Our Board met eight times for the year and continue to work tirelessly on various projects and governance issues to improve the health and sustainability of IIE. At a professional development level, Board members this year have attended both core governance training (Australian Institute Of Company Directors) as well as taking advantage of several initiatives to help prepare them for the challenges and opportunities offered by NDIS and Eastern Religion Disability Network forums.

Our Board Committee members

David Bailey President

Michael Summers Co Vice - President

Fraser McLisky Co Vice - President

Jocelyn Geary Secretary

Marco Köhne Treasurer

Julie Mitchell Member

Carolyn Rowe Member

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OUR BOARD

One of IIE’s greatest resources is the high calibre of staff, both our small but exceptional permanent office team as well as our 130 casual Respite Support Workers, many of whom have worked for Interchange for many years. In a high risk model of service delivery, the focus on sustaining workforce capacity and consolidating high quality personnel systems for recruitment, induction, training and performance management is prioritised. The standard of working conditions, professional development, individualised training and support to our staff constitutes one of IIE’s most expensive but important streams of operation.

Our Management and Operational support team:

Marie Lugg Executive Officer

Travis Van den berg Manager of Programs

Geri Baker Quality & Community Development Officer

Brenda Connor Individual Care Program Coordinator

Kathy Hewitt Host Program Coordinator

Amy Hurren Recreation Program Coordinator

Tori Pearce Volunteer/Holiday Program Coordinator

Vivienne Quinlivan Respite Coordinator

Belinda Ventrella Administration/Reception

Sue Bail Office Administrator

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OUR TEAM

Volunteers:

Program Management / Operational TOTAL % � from

last YR % � in past 2YRS HOST RECREATION ADMIN BOARD

Volunteer Hours 5,338 967 280 250 6,835 15% 37%

Number of Volunteers 38 34 19 8 99 25% 35%

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OUR ACHIEVEMENTS

Total Hours of Service�

51,938 �

Participants / Families �

278 �

Volunteer Hours�6,835 �

Number of Volunteers�

99 �

Office program

staff�10 �

Respite Support Workers �

130 �

Snapshot

70% surveyed in the ‘2013 Participant and Family Survey’

rated the IIE service received as

‘Very Good’

96% level of

satisfaction with IIE services

We are proud and delighted to have reviewed all our publicity

resources, with the support of a volunteer graphic designer and a small grant from Whitehorse

Community Chest. Our brochures, banners and

marketing material have all been revamped, including our

website design and promotional templates.

Interchange is partnering more closely with a range of agencies and service clubs, most notably ‘Onemda’, a Disability Service Provider located in East Doncaster. Given the significant alignment of values and philosophies, the

two organisations are sharing resources such as staff, facilities, professional development and buses for some new projects we will be delivering such as

the 'Camp Out' program planned for January 2015. IIE will be using Onemda’s impressive specialist facilities at those times they are not being utilised.

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Strategic Gains The following are our annual strategic goals, objectives and initiatives implemented:

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Strategic Goal 1: Deliver quality services • Demonstrate our value • Develop processes and systems to measure outcomes consistent with the

direction of NDIS

Initiatives Systems • Implemented a new Financial accounting system to better support the

business functions of IIE including payroll, invoicing and individual support packages.

• Extended functionality of community software database for enhanced outcome measurement and reporting.

Processes • Evidenced business planning to support marketing principles for the

products and outcomes of IIE programs and activities. • Acquitted Quality Audit against the Department of Human Services

Standards to attain Registration and accreditation with no required improvements.

• Implemented systemic quality checks on Working With Children Checks, Police Checks, Licences and First Aid training.

Communication • Integrated language of NDIS into IIE communications. • Implemented service and program initiatives based on consultation with

families after service satisfaction survey. Learning and Development • Identified and delivered training and professional development

opportunities for all staff to meet industry standards around participant safety and staff screening as well as tailored training to meet individual needs.

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Strategic Goal 2: Build strategic partnerships • Prepare for changes to funding structure • Maintain and enhance existing community profile and build relationships,

networks and partnerships that support IIE’s financial viability and sustainability in the transition into the NDIS environment

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Initiatives Partnerships and Networks • Partnered with ComTEC Yoralla to provide ipad & Android Masterclasses

for parents supporting communication and learning needs for their children. • Successfully developed partnerships with Burke & Beyond and Onemda for

shared facility utilisation and initiated resource sharing initiatives with Able Australia, Bass Care and Scouting Australia Association. Actively forged partnerships with local service clubs for financial support for innovative project development (Canterbury Rotary, Lions Club of Park Orchards).

• Partnered with Onemda in surveying community of families around future needs under NDIS utilizing the skills of a Melbourne University Business school graduate.

Pursuing opportunities • Successfully sourced funding through Trusts and Submissions to Lord

Mayors Youth in Philanthropy scheme and Boroondara Council to support program development e.g. Saturday Fun Explorers Respite Program for younger children with high needs.

• Promoted and supported the consultation through Interchange Victoria around the benefits of high quality Respite as represented by HOST program under Tier 2 of NDIS.

• Prioritised additional staffing for the recruitment and training of younger volunteers especially in Recreation Program.

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Strategic Goal 3: Expand workforce capacity • Recruit, train and retain quality staff • Consolidate and expand on existing loyalty base of committed permanent

staff and casual Respite Support Workers through social media and other targeted recruitment avenues

Initiatives Retaining and Training • Identification of areas for professional development in key staff to support

and facilitate affordable career opportunities as part of overall performance management.

• Targeted partnerships with Onemda, Interchange Victoria and Burke and Beyond for shared training of staff.

• Identified and implemented engagement strategies between Board, Management and IIE staff.

Recruitment • Launched IIE Facebook for service promotion and marketing. • Developed functionality of IIE website for on-line support to prospective

families and participants, Respite Support staff and volunteers including induction, training, information sharing and workforce management.

• Fostered partnerships to leverage induction, training and acknowledgement opportunities with peak body volunteer agencies.

• Networked through key volunteer recruitment mediums including website, social media (Facebook & Twitter) GoVolunteer and local Council Volunteer Resource Centres, Volunteering Victoria.

• Delivered targeted recruitment, selection, induction and retention of high calibre volunteers by aligning to identified agency needs and growth areas within program and service development. This resulted in over 20 new volunteers to support Recreation Program, 12 supporting administration and 38 HOST volunteers.

Volunteers • IIE recognised the contribution of our volunteers through our annual "Thank

You Dinner", morning tea in Canterbury Gardens and social outing during Volunteer Recognition Week.

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Strategic Goal 4: Raise brand awareness • Raise community awareness of IIE • Undertake review of all publicity material through publication mediums and

expansion of distribution channels to include consistency of core messaging within IIE’s communication strategy

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Initiatives • Reviewed and refreshed communication materials (i.e. banners, brochures,

signage, brand specific templates and website) with the support of volunteer graphic designer.

• Revitalised Facebook with targeted resources used to increase awareness of IIE brand and engage with current IIE supporters.

• Introduced the language of NDIS awareness into publications and communications.

Strategic Goal 5 Ensure sustainability and growth • Revise business model of operation

Initiatives Operations • Refocused IIE on children and young adults. Developed planning based on

parent consultation to pilot ‘User Pays’ activities for 35+ ex participants such as social outings. Also exploring tying ISPs together into group experience for participants.

• Facilitated Board members participation in Governance training to develop personal skills or to enhance governance issues around NDIS, and to explore mergers and partnerships.

• Revised Constitution and Organisational Purposes through application for Association Alteration of Rules via Consumer Affairs of Victoria.

• Educated staff on Risk Management Framework aligned to ISO standards. Analysed and developed Risk Register with particular focus on Fire & Extreme Heat Policy, Death of a Client in Care, Medication Policy and changes to Privacy Act.

RISK AND QUALITY SUB-COMMITTEE The Risk and Quality sub-committee (RQSC) have met six times this year to ensure the successful implementation of risk initiatives for the year and continue their work of risk management, policy development and review, and quality improvement in the upcoming year.

KEY ACHIEVEMENTS Risk and Qual ity

• Reviewed the Risk Management Policy and Procedures and conducted training and consultation sessions with staff for the identifying and rating of key risks. This included assessing and reviewing IIE’s Fire Safety Policies and Procedures in preparation for the fire season and the management of risk for our participants in the summer holiday programs

• Reviewed and updated operational Policies and Procedures, including legislative requirements from changes to the Privacy Act and recognition of our culturally diverse community, and an acknowledgement of the needs of Aboriginal and Torres Strait Islanders.

• Conducted staff training for emergency response and critical incident management

• Developed a Communications and Social Media Policy Development

• This past year we spoke to our families again, offering opportunities for feedback, ideas and to hear their concerns for the future, through our bi-annual ‘Participant and Family Survey’. The results were very positive with 70% of surveyed participants rated the service received from IIE as ‘Very Good’, 25% rated ‘Good’ and 5% rated ‘Poor’.

• Reviewed and updated service and marketing material • The completion of the Department of Human Services Standards (DHSS) Self-

Assessment in preparation for audit and the successful meeting of all DHS Standards and all requirements for Registration as assessed by the auditor’s Report July 2014.

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QUALITY & DEVELOPMENT

QUALITY AND DEVELOPMENT REPORT Community development initiatives this year include the successful application for a 2014-17 Triennial Operational Grant from Boroondara Council to support the development of IIE’s Saturday Fun Program. This grant enables us to provide regular Saturday morning recreation to younger children aged 8-12, and respite to their families. We are very appreciative of the ongoing support offered by Boroondara Council and the opportunity to contribute to, and connect with, our local community. IIE has again been successful in obtaining the support of the Lord Mayor’s Charitable Foundation through their Youth in Philanthropy Program. This year, we presented our submission for a ‘Camping Out’ activity to boys from Melbourne High, who then had the difficult task of allocating fund to the various proposals put forward. The $6,000 awarded will enable IIE to pilot our ‘Camp Out’ activity with the generous support of Onemda, providing us with the use of their grounds and facilities for an urban camp site in Doncaster East. In addition we successfully applied to the City of Boroondara Triennial Community Grant and received $13,000 (over three years). This funding will be used to introduce a Saturday morning Fun and Wellbeing Group for younger children in the Boroondara area. Other unconfirmed submissions aim to ensure we continue to innovate and respond to new opportunities for respite. In March and July this year IIE underwent an external audit against the Department of Human Services Standards and the Disability Service Standards and was assessed as meeting all requirements for Certifications with non nonconformities or required improvements. The Executive Summary Report from the auditors identifies that ‘IIE is a high performing organisation working to continuously improve services and governance processes. There is strong leadership and management at the senior level and a high commitment from staff to provide effective outcomes for people who access the service. It is evident through discussions with management and staff that the vision of the organisation as reflected in the values is central to the organisation style and operations’ This result would not have been possible without our wonderful, dedicated staff and volunteers the generous assistance of those participants and families who offered their time to meet with the auditor or to engage in telephone interviews.

Geri Baker

Quality & Community Development Off icer

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INDIVIDUAL CARE PROGRAM (ICP) The Individual Care Program (ICP) has continued to provide responsive respite to a range of families experiencing the need for flexible, timely and high quality support. We continue to attract a high calibre of Support Worker with professional skills and experience; this coupled with our commitment to train staff around individual participants needs results in high levels of satisfaction with this program stream. Of particular note is IIE’s practice of “matching” appropriate staff to each participant in the program. Families are interviewed, home visits conducted, and a “meet and greet” is arranged with potential staff who are finally selected by family in collaboration with the Program co-ordinators. Shadow shifts are arranged when necessary and the 24 Hour On Call support system provides effective risk management for all concerned. To address the challenges posed by the imminent introduction of NDIS around individualised funding, ICP was reviewed. Strategic changes to both the coordination structure and service delivery model have been implemented to address the need to reduce costs and refine how the program responds and engages with its participants. This year has seen increased efficiencies achieved through the implementation of new technologies, practices and processes. The on-going development and re-scoping of the programs services is already delivering a new streamlined and focused approach to meeting the needs of our customers. We believe these changes will increase individualised funding investment by offering tailored flexible services to our participants.

• The desperate mother of 21 year old highly disabled young man, needing intensive support over the holiday period due to other unexpected family circumstances, was accommodated. She was enabled to deal with her stress and anxiety knowing that her son was safely supported to a high standard.

• One innovative support request saw an IIE Support Worker accompanying a 16 year old young woman interstate for a week-end treat. Her family wanted her to attend a live musical and a major sporting Grand final. This provided the young disabled woman with new experiences, renewed the confidence of her family and everyone benefited from the fun of her exciting week-end.

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IN-HOME RESPITE

Staff�79 �

Participants�54 �

FLEXIBLE FAMILY SUPPORT PROGRAM (FFSP)

This block funded program continues to provide much needed respite to the 28 families in receipt of this HACC funded program. This funding enables Interchange to focus on those families, whose disabled child has not yet received an Individual Support Package. Within the FFSP program this past year, there has been an injection of 15 newly trained Support Workers who are carefully matched with the families and participants whom they support. An important decision has been made in 2013-2014, to ensure that a percentage of these funds is reserved to offer emergency relief and respite care to eligible families. This has been well received and has enabled IIE to offer increased flexibility and responsiveness to 7 families experiencing unanticipated circumstances requiring additional respite support for families in need.

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The HOST Program has enjoyed another successful year for both the participant families and the volunteer families. The number of participants receiving support through the HOST Program has remained relatively stable over the last year. This year IIE have lost several of its longstanding host volunteers, two of whom hosted for over 10 years. Whilst these families have terminated their formal hosting relationships, they will still have intermittent contact throughout the years, at important events such as birthdays and Christmas, and stay present in each other’s lives. The program has been able to attract several new volunteers, and our volunteer pool remains stable at 36 volunteers. Whilst the number of participants serviced has remained relatively stable, the hours of respite care provided have increased by a significant 44% for the year. This is largely due to an increased number of volunteers providing a block of weekly respite, as we have targeted volunteers who have free time during the week, while their own children are at school. This weekly respite adds up to more hours than the traditional block of weekend respite once a month.

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HOST

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James is profoundly vision impaired and has an intellectual disability. After being on the Host Program waiting list for a number of years, James met Anne and Peter in 2003, and has been hosted by them for the past 11 years. This match drew to a close this year, as James is now a 25 year old adult, and Anne and Peter are increasingly involved in the lives of their own grandchildren. This host match was a little unusual. Anne and Peter own a farm near the Strathbogie Ranges and spend most weekends there. Although unable to see the farm at work, he has experienced many new smells, sounds and textures. There are horses, sheep, cows, a donkey, bull, and of course the alpacas. James was even able to participate in the shearing of the alpacas on a visit. Anne has found her Interchange hosting experience genuinely rewarding. “I’ve learned so much already”, she said, “and both Peter and I have gained a lot from the experience”. We thank Anne and Peter for their involvement in James’ life and providing him with these wonderful relationships and experiences.

The 11 year experience

It has been another action packed year with many exciting camps and activities occurring during the terms and holidays. Planning has been based on participant and family feedback and suggestions. Programs included camps at various locations around Victoria, sporting activities, dance and art workshops, cooking programs and exploring the outdoors with trips to parks and wildlife sanctuaries. This year we have increased intake into the recreation program. Our commitment is to facilitate more choice and options for more participants (under 35 years) and their families. CHRISTMAS PARTY The Police Band ‘Code One’, played one of their last performances at our annual Christmas Party and as always, they were a big hit. The beautiful weather drew a strong attendance from Interchange families and friends and the event was enjoyed by participants, families, volunteers and staff of all interchange programs. Monarch Motorcycle Club again generously came and donated their time to give motorbike rides throughout the event. Our regular BBQ chefs generously volunteered their time along with many other people who helped make the event a huge success. ANNUAL DISCO The Interchange disco had a pop karaoke theme this year, with some amazing costumes and fantastic pop tunes from DJ Ben. His karaoke machine was a hit as we heard some great renditions of classic songs. The contribution of our volunteers was appreciated by all, especially the effort they put in to their costumes! VOLUNTEERS Over the past 12 months there has been significant growth in volunteering within the Recreation Program, with a total of 16 new younger volunteers totally 34 recreation volunteers during 2013/2014. Volunteers generously gave 967 hours of their time while attending activities, camps and events. Having regular volunteers in the recreation groups means that participants are supported to engage with the activity and their peers, safety is increased, and in many cases we are able to provide opportunities for additional participants to attend.

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RECREATION

SATURDAY FUN AND WELLBEING FOR KIDS Thanks to the support of a Boorondara grant Interchange started the Saturday Explorer program running from our Canterbury site from 9AM to 12PM. The program provides an environment for eligible 6-12 year olds from Boroondara families, which promotes independence, self-esteem and creativity. The expert facilitator and volunteers strive to extend the children's social, physical, emotional and intellectual development through interaction and experiences.

The Saturday Explorer support team is committed to maintaining a dynamic and creative program. This coupled with strong program evaluation process ensures that a high standard of individualized support is met and reflects the changing needs of our children and families. In accordance with the conditions of the grant, IIE will conduct annual evaluations to measure the outcomes for Participants and the impact of regular Saturday morning respite opportunities for families.

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Q: How long have you been volunteering with IIE? Vanessa: 18 months Tim: 1 year Daphne: 18 months Q: Why did you want to volunteer with IIE? Vanessa: I’ve always wanted to volunteer and had heard about Interchange Inner East through a family member. Tim: I wanted to have fun working with kids and help them to enjoy Interchange and participate in the activities. Daphne: I wanted to dedicate my time to the community in a relaxed setting. Q: What’s your favourite part about volunteering? Vanessa: Supporting the participants. Tim: Making people laugh, welcoming people, doing activities with the participants. Daphne: Spending time and having fun with participants. I also enjoy talking to the staff about their roles as I’m interested in social work as a career. Q: What’s the most challenging part about volunteering? Vanessa: There isn’t one! Tim: I can’t think of one. Daphne: Being able to think of new activities that interest the participants. Q: Why do you think volunteers are important to the community? Vanessa: Because they give opportunities for more people to participate and support employees to do their jobs. Tim: Volunteers are able to give extra help to people who need it. Daphne: Volunteers play a vital role in all human structures, like families and communities. Q: What have you learnt from volunteering with IIE? Vanessa: More about the needs of people with disabilities, and about working with children. Tim: I’ve learnt how to make people feel welcome so they can do more things with the group. Daphne: That the role of a support worker can be difficult but rewarding. Q: Do you have a story about volunteering you’d like to share? Vanessa: It’s not really a story, but I’ve enjoyed seeing the benefits that Interchange brings to families, and seeing the really positive interactions between families and their children when they come to pick them up from activities. Tim: I volunteered on a camp and I think I was a great help to the staff. It’s been fantastic for me to volunteer at Interchange. I’m looking forward to volunteering with different groups and getting more experience for my life. Daphne: I love it when one of our participants gets into character and does a drama performance for us!

VOLUNTEER SPOTLIGHT

Daphne, Vanessa, , Tim

Thank you to all our volunteers for making it another great year!

TREASURER’S REPORT

For the 30 June 2014 financial year, Interchange Inner East (IIE) generated income of $1,868,196 and expenditure of $1,881,464 which resulted in a net loss of $13,268. Total income has decreased by 0.4% ($8,222) in comparison to last year. Government funding of our contracted programmes such as Host, Recreation and Flexible Family Support increased, however income from the Individual Care Program (ICP) reduced resulting in an overall net reduction of income. ICP now makes up 38% of our total income compared to 41% last year. IIE experienced significant salary increases inline with Fairwork Australia requirements, however as a result of strong focus on cost control and lower depreciation and provision expenses total expenditure increased only by 2.3% ($43,000) in comparison to last year. As in previous years no monies were received by the Board, which continues to operate on voluntary basis. Despite the net loss for the year Interchange Inner East remains in a healthy position with strong reserves of $563,602. Going forward the Board remains committed to a strong focus on cost control to provide continued investment in the organisation. I would like to thank all the staff and in particular the finance staff, for all their hard work and dedication as 2013/2014 year has been one of significant change and challenges to the organisation.

Marco Köhne Treasurer

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FINANCIALS

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FINANCIAL STATEMENTS The following is the abridged Financial Reports, full Financials is available on our website or can be requested.

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Contact us on (03) 9836 9811 enquiries@iie.org.au

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Interchange Inner East is supported by funding from the Commonwealth and Victorian Governments under

the HACC program.

Interchange Inner East acknowledges the support of the Victorian Government.

Interchange Inner East Incorporated ABN 62 762 490 245

2 Kendall Street, Canterbury

PO BOX 262, Canterbury 3126

T: 03 9836 9811 F: 03 9888 5272

E: enquiries@iie.org.au

www.iie.org.au

IIE was first established on the lands of the Wurundjeri people of the Kulin Nation. We pay our respect to their

Elders, past and present, and to all the traditional custodians of land throughout Victoria