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+ Staff Guide to Working at Festivals
Summer 2010
Your primary contact for the document is:
Name: Cat Wells
Mobile: +44 7827 878 187
Email: [email protected]
Date: 1st
February 2010
Staff
FestivalGuide
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Table of Contents
Introduction.......................................................................................................................3 So what do you need to know? ........................................................................................4
Things to do before the festival.....................................................................................4Essentials items for a festival........................................................................................4Essential items for camping..........................................................................................5If in a Hotel/Hostel.........................................................................................................6Travel............................................................................................................................6 General Information ......................................................................................................7
Staff Signing-In & Deployment .........................................................................................8Catering ........................................................................................................................8Health and Safety .........................................................................................................9General Conduct...........................................................................................................9Subcontractors..............................................................................................................9 Feedback ....................................................................................................................10
Staff Feedback Form......................................................................................................11Check List.......................................................................................................................13
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IntroductionThis guide has been designed to be your festival manual and should be used to help
you prepare and pack for any outdoor festival that you book in to work for.
You need to realise that most festivals will mean you have to travel and possibly stay
over at the event or close by. Therefore, it is important that you read this guide and
keep it safe.
For those of you who have never worked or even been to a festival before, it is even
more important that you read this guide as it will help you to plan for the event.
All festivals vary in size and location. However the main principles are all the same no
matter what type of event. Staff welfare, customer relations and client rapport along with
the right working conduct are all paramount.
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So what do you need to know?Things to do before the festival
Check the weather of the area before the event and the showdays themselves;
this will allow you to determine what the ground conditions are like and what best
to pack
You can use www.bbc.co.uk/weatherorwww.metcheck.com
Ensure that you pack all the essential items (use the check list on p12)
Check with your booker to see if you will be provided accommodation, i.e. tents,
hotel, hostel etc
Check to see what and how many meals will be provided with your booker as you
will be required to buy or bring your own as well
Ask for the postcode of the event for sat navs or internet route finders
Essentials items for a festival
Uniform every member of staff should own their own uniform. If you do not, you
will need to get in contact with your manager before you leave
Ensure you bring enough polo shirts, a jumper and a Showsec jacket
If you have a Showsec cap or poncho bring them with you, as they will be useful
if you are in the pit
Black combat trousers at least 2 pairs, (one pair per day is recommended in case
of wet weather)
Staff ID Badge this will be checked at signing-in
SIA Badge if you are working in a licenced position, your badge must be
displayed at all times
Pen & Paper
Torch & spare batteries
Socks always better to bring more than is needed
Suitable Boots not shoes, as it may rain and the site may be muddy or flooded
Black Wellies in case it is extremely wet and muddy
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Black waterproof trousers these go over your work trousers and can be brought
at most army stores or camping shops. They are very useful!!!
Sufficient warm clothing, especially if working night shifts as it can get very cold
when the sun goes down
Spare clothing to be worn when not on duty
Toiletries, i.e. shampoo, soap, tooth brush, tooth paste etc
Money should you wish to purchase any refreshments on site
Sufficient medication that you may need to take on a regular basis e.g. anti-
histamine, inhalers, painkillers etc.
Passport if you are working at Lowlands
Essential items for camping
Tent although these are supplied, we may not have enough for everyone, so
please bring yours if you own one and wish not to share.
Inflatable mattress (and pump) for a bit of extra comfort!
Sleeping bag (and blanket if required)
Pillow inflatable pillows are handy to save space
Roll mat keeps your sleeping bag getting damp
Rucksack or suitcase large enough to contain your clothes etc (good tip is to line
the rucksack with a large bin liner first this will help in case it gets wet, your
clothes will stay dry!!)
Bin bag to put wet clothes in
Padlock, to keep everything safe in the tent during the day
We do not advise that you bring expensive items with you as we cannot guarantee their
safety.
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Charging facilities will not be available for mobile phones or iPods so ensure that they
are fully charged before you arrive.
Remember mobile phones are not permitted for personal use during your shift!
While every effort is made to provide shower and toilet facilities close to the campsite,
on occasion a walk may be involved to reach them.
Please also remember that at all times on the campsite, other staff members will be
asleep, as they are on the opposite shift to you and will need their rest too, therefore we
please ask that you are quiet and are respectful of others.
If in a Hotel/Hostel
Please check with your booker if you need to bring a sleeping bag, duvet,
bedding, towels etc
If you are lucky enough to be supplied a hotel or hostel room, we expect you to behave
correctly and to treat the staff with respect. We may be planning to use the same
accommodation for next years festival and we will not tolerate damage to Showsecs
reputation through improper conduct.
Travel
Staff conduct is paramount when travelling to events. No eating or drinking on
minibuses or coaches is allowed and no foul or offensive language will be tolerated in
any vehicle. Please respect all drivers as while you are able to sleep, they are getting
you home safely!
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If you are lucky enough to be asked to attend a festival such as Lowlands in Holland, or
Bestival on the Isle of Wight please ensure that you are on time for the coach pick up. If
you are late for the coach you are either risking the whole team missing a ferry, making
the entire coach late for work, or being left behind, being taken off the shift and given a
no show letter.
It is important that you allow sufficient travel time for the return journeys from festivals.
You need to be aware that on occasion you will return home later than expected due to
event delay, incident on site, delayed ferries or traffic. Please ensure you arrange a lift
home as minibuses will only stop at the drop-off point and will not drop everyone at
other locations.
General Information
We will do our bestto ensure that at all outdoor events we provide a hot water urn, with
tea, coffee, sugar and milk at the signing in area along with a microwave. This area
must be kept clean and tidy, with all rubbish removed, otherwise you risk losing
the privileges and having to pay.
Where possible, we will endeavour to supply a tumble dryer or means of drying uniform,
if it is expected to be wet. Please note that this may not always be possible due to the
lack of an electric supply.
Please bear in mind that you represent Showsec International even when off duty,
therefore please ensure that if alcohol is consumed it is done so sensibly and that if you
are lucky enough to gain access to the festival whilst off duty that you behave properly!
Anyone who violates these rules will result in disciplinary action being taken.
Showsec expect all members of staff to be friendly and polite to all its customers,
therefore please remain customer focused at all times.
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Staff Signing-In & DeploymentThe location of the staff signing-in point will be pointed out to you on your arrival and will
most likely be in a dedicated marquee at the contractors entry gate or camping area.
Please note that you MUST sign-in, otherwise you will NOT get paid. You may be
required to sign out too so please check.
It is vitally important that all staff know which shift they are booked on and report to the
signing-in area at least 20 minutes before the start of your shift ready for the
deployment process. This is to avoid delays in allocating staff to their positions,
ensuring everyone starts their shift on time. Remember, you will be taking someone off
their shift, so if you wish to be taken off on time, ensure you are ready to start your shift
on time.
Any staff member caught signing in and then not attending work, or signing in anyone
else other than you, will be instantly dismissed from Showsec International.
On signing-in for the event you will be provided with a rough guide or briefing sheet
that will have all the relevant information for the event. This MUST be read before you
start your shift, as it will contain the safety procedures and the answers to frequently
asked questions from the public, as well as other important information regarding the
event. This booklet does not replace your verbal briefing so please ensure that you are
present and on time for your staff briefing.
Catering
The company may provide meals whilst you are working on site. This usually consists
of breakfast and lunch if you are staying overnight. Meal vouchers will be issued in
order to receive your meal; however, if you lose the voucher a replacement cannot be
given. Meal times will be issued on site and will be the decision of the supervisor as to
when staff can go for their food. Other food may be purchased at vendors on site at
your own cost.
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Health and Safety In the event of an emergency in the accommodation area,
contact the accommodation supervisor immediately
There is a total No Smoking policy in force inside any temporary or permanent
structure provided for staff use
First aid & fire fighting equipment will be provided within the camping area
Please ensure you bring enough medication to last you while working
Make sure you inform the Project Co-ordinator and/or supervisor of any allergies
you may have, and any necessary action in case of an emergency
General Conduct
Staff should be in full uniform at the start of each shift, and ensure that items of
kit are clean, smart and presentable
Please note that colleagues may also be trying to relax after a tiring days work,
therefore noise should be kept to a minimum at all times around theaccommodation area
Drunkenness or disorderly behaviour will not be tolerated. Disciplinary action will
be taken against members of staff found to be causing a disturbance, or using
abusive or threatening behaviour
Subcontractors
Please note that the information provided in this guide is for Showsec staff and will varyfor those who are contracted. Where this occurs, staff will be notified of any changes
directly by their own management teams.
If you have any queries, please speak to one of the logistics team who will be able to
answer your questions.
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FeedbackThe form at the back of this guide is designed for you to give your
feedback on the events over the summer. If you could fill it in being as honest as you
can to allow us to try and improve our service to you. However we do ask that if you
have an issue that you try and suggest a way of improving it.
Finally we hope that you have an enjoyable summer with us and that you can help us to
help you have a good time.
Thank you to everyone that contributed to a successful and surprisingly sunny summer
in 2009!!!
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Staff Feedback FormIn order to receive feedback from our staff about their working experience at outdoor
events and to improve your working conditions, could you please complete the following
questions, which we will use to improve our staff welfare.
Office:
(This will help us determine what area if any needs further development):
Festival Attended:
1. What do you think to the travel arrangements, to and from events (please circle):
Excellent Good Fair Poor
Comments: ..................................................................................................................
.....................................................................................................................................
2. Event information supplied e.g. including festival guide, briefings, dummies guide
(please circle):
Excellent Good Fair Poor
Comments: ..................................................................................................................
.....................................................................................................................................
3. Accommodation (please circle):
Excellent Good Fair Poor
Comments: .................................................................................................................
.....................................................................................................................................
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4. Meals supplied (please circle):
Excellent Good Fair Poor
Comments: ..................................................................................................................
.....................................................................................................................................
5. Kit allocation (please circle):
Excellent Good Fair Poor
Comments: ..................................................................................................................
.....................................................................................................................................
6. Staff welfare on position i.e. Sun cream, Water, Breaks, Food (please circle):
Excellent Good Fair Poor
Comments: ..................................................................................................................
.....................................................................................................................................
7. Any other comments Please continue on the back if you need to:
.....................................................................................................................................
.....................................................................................................................................
.....................................................................................................................................
.....................................................................................................................................
.....................................................................................................................................
Please return to your line manager or logistics manager, who will then send them on to
head office. We look forward to seeing you again.
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Check ListPlease use the following as a check list to ensure that you have packed everything and
are fully prepared for attending the festivals.
Clothes
O Polo shirts (x2/3)
O Jumper
O Showsec jacket
O Cap
O Poncho
O Black combat trousers (x2/3)
O Underwear lots of socks!!
O Black boots (not shoes)
O Black Wellies
O Black waterproof trousers
O Thermals
O Spare clothing
O Bin bag for wet clothes
O Toiletries (toothbrush/paste,
shower gel, shampoo etc)
OTowel
O
Camping Equipment
O Tent with tent pegs
O Inflatable mattress
O Sleeping bag
O Pillow
O Blanket
O Roll Mat
O
Accessories
O Showsec ID card
O SIA Licence
O Pen
O Notebook
O Torch (head torch is best)
O Spare Batteries
O Money for refreshments
O Medication
O Passport (where necessary)
O Padlock
O Rucksack / Suitcase
O
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ShowsecRegent House | 16 West Walk | Leicester | LE1 7NA
0116 204 3333 | www.Showsec.co.uk
Reg No. 218 7286