Eddie van Ravesteijn, Virtualisatie congres, 23 november 2010
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Transcript of Eddie van Ravesteijn, Virtualisatie congres, 23 november 2010
Virtualisatie EventHeliview
Volg ons op Twitter: @RESsoftware_NL
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Your User Community
Different users have different needs
Same user has different needs during the day
wherewhat
Content
Context
Network
Location
CONTEXT CENTRIC
Context Aware Computing
Microsoft I/O Model
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Device Centric User Centric Context Centric Service Centric
Virtualization
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Operating System
Applications
Hardware
DataUser Settings
Printer settings
OS Virtualisation
Application
Virtualisation
Workspace
Management
Workspace
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Business and User Focus:Economic Efficiency
CIO Focus:IT Efficiency
Deliver against changing business requests
Control support, integration & training cost
Protect information and stay compliant
Connect users to key business applications
Increase the return on every employee
Enable every type of user
Make IT a value add
Reduce risk to the business
One cost-effective
Platform
Serving the user
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IT ServicesUser
WorkspaceEnd Users
IT organization
RunBooks
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IT, a balancing act
Current situation
Strategic
Operations
• Operations: Support daily operations, cost effective and consistent
• Strategy: Accommodate changing business needs
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IT, a balancing act
• Operations: Support daily operations, cost effective and consistent
• Strategy: Accommodate changing business needs
Automation
OperationsStrategic
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Automation
The three steps of Automation
Task Automation
Resource Provisioning
Service Orchestration
ServicePortal
From Task to Service
CreateAD
Account
CreateFileshare
CreateMailbox
SendE-mail
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Runbook
ServiceDesk Manager/HR
Call/Email
• Gather Info
• Seek Aproval
• Send e-mail
• Etc..
Workflow Examples
• Employee onboarding/ offboarding
• Promotion/ career change
• Self-servicing
• Self-paced migration
• Decommissioning applications
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Service
Orchestration
Resource
Provisioning
• Predefined Tasks
• Team Scheduling
• Building Blocks
• Audit Trail and Job
History
• Delegation of Control
• Runbooks
• User Provisioning
• Computer Provisioning
• Advanced Job
Scheduling
• Workspace Manager
Integration
• Orchestration
• Workflow Actions
• Integration
Task
Automation
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Microsoft I/O Model
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Device Centric User Centric Context Centric Service Centric
Task Automation
Resource Provisioning
Service Orchestration
Benefits of Automation
Increase IT productivity
Increase user satisfaction
Ensure compliancy (ISO 27001)
Enable the Dynamic Desktop / IT as a Service
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The value of RES Automation Manager
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