Virtualisatie EventHeliview

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Your User Community

Different users have different needs

Same user has different needs during the day

wherewhat

Content

Context

Network

Location

CONTEXT CENTRIC

Context Aware Computing

Microsoft I/O Model

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Device Centric User Centric Context Centric Service Centric

Virtualization

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Operating System

Applications

Hardware

DataUser Settings

Printer settings

OS Virtualisation

Application

Virtualisation

Workspace

Management

Workspace

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Business and User Focus:Economic Efficiency

CIO Focus:IT Efficiency

Deliver against changing business requests

Control support, integration & training cost

Protect information and stay compliant

Connect users to key business applications

Increase the return on every employee

Enable every type of user

Make IT a value add

Reduce risk to the business

One cost-effective

Platform

Serving the user

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IT ServicesUser

WorkspaceEnd Users

IT organization

RunBooks

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IT, a balancing act

Current situation

Strategic

Operations

• Operations: Support daily operations, cost effective and consistent

• Strategy: Accommodate changing business needs

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IT, a balancing act

• Operations: Support daily operations, cost effective and consistent

• Strategy: Accommodate changing business needs

Automation

OperationsStrategic

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Automation

The three steps of Automation

Task Automation

Resource Provisioning

Service Orchestration

ServicePortal

From Task to Service

CreateAD

Account

CreateFileshare

CreateMailbox

SendE-mail

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Runbook

ServiceDesk Manager/HR

Call/Email

• Gather Info

• Seek Aproval

• Send e-mail

• Etc..

Workflow Examples

• Employee onboarding/ offboarding

• Promotion/ career change

• Self-servicing

• Self-paced migration

• Decommissioning applications

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Service

Orchestration

Resource

Provisioning

• Predefined Tasks

• Team Scheduling

• Building Blocks

• Audit Trail and Job

History

• Delegation of Control

• Runbooks

• User Provisioning

• Computer Provisioning

• Advanced Job

Scheduling

• Workspace Manager

Integration

• Orchestration

• Workflow Actions

• Integration

Task

Automation

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Microsoft I/O Model

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Device Centric User Centric Context Centric Service Centric

Task Automation

Resource Provisioning

Service Orchestration

Benefits of Automation

Increase IT productivity

Increase user satisfaction

Ensure compliancy (ISO 27001)

Enable the Dynamic Desktop / IT as a Service

0

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The value of RES Automation Manager

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Thank You !

Eddie van RavesteijnPre Sales Consultante.vanravesteijn@ressoftware.com

Eddie_v_R