Bil 4/2015

IBU PEJABATAras Bawah & Aras Satu,Prima Avenue 7, Blok 3510,Jalan Teknokrat 6, 63000 Cyberjaya,Selangor Darul Ehsan.Tel : + 603 - 8317 9333 / 4 / 5Faks : + 603 - 8317 9336 / 9339

WILAYAH SELATANSuruhanjaya Perkhidmatan Air Negara,

Tingkat 22, Menara MSC Cyberport,No 5, Jalan Bukit Meldrum,

80300, Johor Bahru,Johor Darul Takzim.

Tel : +607 - 222 5842 / 3Faks : +607 - 222 5844

WILAYAH TENGAHSuruhanjaya Perkhidmatan Air Negara,Aras Bawah, Prima Avenue 8,Blok 3508, Jalan Teknokrat 6,63000 Cyberjaya,Selangor Darul Ehsan.Tel : +603 - 8317 9456Faks : +603 - 8317 9460

WILAYAH TIMURSuruhanjaya Perkhidmatan Air Negara,

Tingkat 2, Wisma PERKESO,Lot 2467, Jalan Air Jernih,20200, Kuala Terengganu,

Terengganu Darul Iman.Tel : +609 - 624 6087 / 78

Faks : +609 - 624 6088

WILAYAH UTARA(CAWANGAN PERAK)Suruhanjaya Perkhidmatan Air Negara,Lot 6.3, Tingkat 6, Bangunan KWSP,Jalan Greentown,30450 Ipoh,Perak Darul Ridzuan.Tel : +605 - 241 3209 / 10Faks : +605 - 241 3213

WILAYAH SELATAN(CAWANGAN MELAKA)

Suruhanjaya Perkhidmatan Air Negara,Lot 4.2 & 4.3, Tingkat 4,Bangunan Bank Rakyat,

Jalan Hang Tuah,75300, Melaka

Tel : +606 - 281 6314 / 6559Fak : +606 - 281 9343

WILAYAH TIMUR(CAWANGAN PAHANG)

Suruhanjaya Perkhidmatan Air Negara,Lot 2.01A, Tingkat 2, Bangunan KWSP,

Persiaran KWSP, Bandar Indera Mahkota25200, Kuantan,

Pahang Darul Makmur.Tel : +609 - 573 0153 / 2

Faks : +609 - 573 0149

WILAYAH UTARASuruhanjaya Perkhidmatan Air Negara,

Tingkat 5, Kompleks Sempilai Jaya,Jalan Sempilai,

13700, Seberang Jaya,Pulau Pinang.

Tel : +604 - 397 0532 / 3Faks : +604 - 397 0531

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Menarik di dalam...

CompetencyDevelopment for the National Water ServicesIndustry

03 06 16 Coming Togetherto Face WaterCrisis

SPAN Titik BeratPembangunanModal Insan

OKT-DIS-EDISI

B i l . 4, 2 0 1 5

Competency DevelopmentFor The National Water Services Industry

2

BULETIN SPAN Bi l .04, 2015

Suruhanjaya Perkh idmatan Air Negara (SPAN)





Tel : +607 - 222 5842 / 3Faks : +607 - 222 5844





Faks : +609 - 624 6088





Tel : +606 - 281 6314 / 6559Fak : +606 - 281 9343





Faks : +609 - 573 0149




Tel : +604 - 397 0532 / 3Faks : +604 - 397 0531

w w w . s p a n . g o v . m y

Menarik di dalam...

CompetencyDevelopment for the National Water ServicesIndustry

03 06 16 Coming Togetherto Face WaterCrisis

SPAN Titik BeratPembangunanModal Insan

OKT-DIS-EDISI

B i l . 4, 2 0 1 5

Competency DevelopmentFor The National Water Services Industry

Kandungan

LEMBAGA EDITORIAL / EDITORIAL BOARD

Penasihat / AdvisorYBhg. Dato’ Mohd Ridhuan Ismail.

Ahli-Ahli / MembersEn. Marzuki MohammadCik Leow Peen FongIr. Mohd Shukri Abdul RazikPn. Carol PellyPn. Loh Pit MuiCik Syaidatul Ehya NadzeriEn. Mohammad Helmie Mohd Noor Yazid

Penyelaras / CoordinatorPn. Carol Pelly

Diterbitkan oleh / Published bySuruhanjaya PerkhidmatanAir Negara (SPAN)Ground & First FloorPrima Avenue 7, Block 3510Jalan Teknokrat 6,63000 CyberjayaSelangor Darul Ehsan

Tel: 03-8317 9333Fax: 03-8317 9339

www.span.gov.my

03 Competency Development for the National Water Services Industry

04 - 05 The Need for Standardization in the Sewerage Industry

06 - 07 SPAN Titik Berat Pembangunan Modal Insan 08 - 09 Competency Training for the Water Industry -

Issues and Challenges

10 - 11 SPAN Holds Series of Awareness Seminars for Industry Players

12 - 13 Manage Water Like Managing Personal Financial

14 - 15 Unit Rawatan Air Mudah Alih, Nomad bagi Kawasan Alami Gangguan Bekalan Air

16 Coming Together to Face Water Crisis

17 Masalah Loji Rawatan Kumbahan Taman Ixora, Kuala Rompin, Pahang Selesai

18 - 19 Aktiviti SPAN (September - Disember 2015)

Penerimaan Darjah Kebesaran Mahkota Pahang Yang Amat Mulia Sri Indera Mahkota Pahang (SIMP) kepada Ketua Pegawai Eksekutif SPAN, YBhg. Dato’ Mohd Ridhuan Ismail.

*PENGUMUMAN

BULETIN SPAN B i l .04, 2015

3Suruhanjaya Perkh idmatan Air Negara (SPAN)

Skill training plays a vital role in enhancing competency levels for effective and productive workforce by modifying knowledge, introducing skill sets and or shaping attitudes. Those with a good set of skills will fill gaps with relevant experience and demonstrate competencies effectively can make a difference in the water services industry.

As the regulator of water services industry, SPAN is required to determine minimum qualifications that must be obtained by relevant stakeholders for various type of works related to the industry. Therefore, SPAN has immense interest to improve and elevate the competency level, knowledge and awareness amongst stakeholders in order to attain better quality infrastructure, higher efficiency, greater productivity and sound understanding.

The industry has been overwhelmed with issues such as sub-standard construction works, poor workmanship, erroneous process design, incompetency of approving authorities and inappropriate operational and

maintenance works. These issues are contributed by lack of knowledge, ignorance and lack of awareness amongst stakeholders and industrial players.

The competency landscape has not been managed holistically as there is no established framework in place to identify competency needs and its development. Hence, the trainers and training providers are not well regulated and competency requirements were made mandatory in an ad-hoc manner. The actual needs of the industry, its objectives and impacts were not sufficiently identified, verified and addressed. Therefore, SPAN together with participation from various stakeholders, established a complete mapping of the gaps and challenges faced in water services industry. This is to develop a comprehensive framework to restructure competency landscape where a workshop from 14th to 15th April 2014 was conducted.Standardization effort will be able

COMPETENCY DEVELOPMENT FOR THE NATIONAL WATER SERVICES INDUSTRY By: Puan Punita Nook Naidu and Puan Recca Tharmarajah, Technical

Standard and Compliance Division, Sewerage Regulatory Department

Stakeholders who attended the workshop varied from consultants, developers, certification bodies, authorities, associations, regulators and operators. The outcome was then translated into a Stakeholders Knowledge Matrix which is then used as an instrument to establish minimum qualification and regulate competencies of relevant stakeholders.

SPAN also embarked on a collaborative effort with relevant agencies such as Department of Skills Development (DSD), Construction Industry Development Board (CIDB), Department of Occupational Safety & Health (DOSH) and Department of Environment (DOE) to enhance the competency level in the water services industry to avoid redundancy as well as having in mind the concept of Good Regulatory Practices.

SPAN had also in principle recognized Malaysian Skills Certificate (SKM) and Penyata Pencapaian (PP) as a requirement to set the minimum qualification for the necessary function as stipulated in Water Services Industry Act 2006.

The strategic partnership between SPAN and DSD to date has been successful through the development and evaluation of the following National Occupational Skills Standard (NOSS):

• Sewage Treatment Maintenance and Conveyance Operation & Maintenance Levels 2 & 3 have

been developed;• Sewage Treatment Maintenance

and Conveyance Operation & Maintenance Levels 4 & 5 is to be developed in year 2016;

• O&M (Desludging & Disposal) Levels 1 to 5 is proposed to be developed.

COMPETENCYDEVELOPMENT

Development

Support

Learn

Teaching

Knowledge

Coaching

Skills

Industry’s gap analysis

Identify issues& challenges

Shortlist issues that can be solved through competency

Structured & strategiccompetency programs

Establish components of skills, knowledge & awareness

WOR

KSHO

P PR

OGRE

SSIO

N

COMPETENCYDEVELOPMENT

Development

Support

Learn

Teaching

Knowledge

Coaching

Skills

Industry’s gap analysis

Identify issues& challenges

Shortlist issues that can be solved through competency

Structured & strategiccompetency programs

Establish components of skills, knowledge & awareness

WOR

KSHO

P PR

OGRE

SSIO

N

4 Suruhanjaya Perkh idmatan Air Negara (SPAN)


THE NEED FOR STANDARDIZATION IN THE SEWERAGE INDUSTRYBy: Puan Punita Nook Naidu and Puan Sim Lee Gaik, Technical Standard and Compliance Division, Sewerage Regulatory Department

Figure 1: Stakeholders Conflict of Interests

Low costsFast CCC/CF

Developers

DATO’ ABDUL HADI BIN AWANG KECHIL

Follow paymasterFast approval

Consultants


SalesProfits

Suppliers


Low O&MLow opex

Operators


ProfitsFast completion

Contractors

‘Standardization’ as early as from planning stage up to the realization of sewerage infrastructure is essential to address multiple issues and conflicts of interest faced by stakeholders as shown in Figure 1. Standardization effort will be able to resolve partially issues pertaining to inconsistent practices and requirements imposed on the ground. Standardization is an action involving development and implementation of a mechanism to manage functions within the industry in a uniform manner. Upon implementation, standardization efforts should be able to bring about economic benefits in terms of design, material procurement, quality checks, spare parts and maintenance costs.

Standardization is one of the strategies identified that will be able to address the gaps and conflicting interest among the stakeholders to minimize the influences of ineffective practices causing counterproductive results. Hence productivity recovered from standardization initiatives will be able to unlock other potentials of the industry for focus and improvement

in other segments. Standardization can be implemented through the following methods:

1. Standardizing sewerage systems through Technical Specifications

2. Benchmarking sewage treatment processes

3. Benchmarking performance of sewerage products

4. Streamline work processes involving sewerage works approval and related operational works

In line with the standardization initiative, SPAN has prioritized the development of Technical Specification for Standard Sewerage Treatment Plant based on the industry’s need. Currently, SPAN is in the process of developing Technical Specifications for Standard Sewerage Treatment Plant (STP). For phase 1 of this project, the

5Suruhanjaya Perkh idmatan Air Negara (SPAN) 5Suruhanjaya Perkh idmatan Air Negara (SPAN)


ANNOUNCEMENTPUBLIC COMMENT FOR

TECHNICAL SPECIFICATION

SEWAGE TREATMENT SYSTEM:STANDARD SEWAGETREATMENT PLANT

PART 1 - EXTENDED AERATION( 150 - 5000 PE )

( SPAN TS 1402 : 2016 )

18 DECEMBER 2015 - 18 JANUARY 2016

Figure 2: Technical Specification uploaded on SPAN’s website for public comment.

minimum technical requirements for extended aeration system (150 – 5000 PE) are being established. Standardization efforts for other treatment systems will be initiated upon successful implementation of Technical Specification of Standard STP for extended aeration system. The “Technical Specification for Sewage Treatment System: Standard Sewage Treatment Plant, Part 1 - Extended Aeration (150 – 5000 PE)” (SPAN TS 1402:2016) was developed to promote standardization in the sewerage sector. The approach adopted was based on a participative and

consultative approach as envisioned by the Commission. Constructively, a framework was established by the development of a working group comprising of members from the Standard Technical & Compliance Division (BSTP) and Indah Water Konsortium (IWK). Subsequently, the components developed were technical requirements, standard & typical drawings, design calculation, and summary of design declaration.

The components above (except for summary of design declaration) have been uploaded for public comment since 18 December 2015 for a period of one (1) month;

until 18 January 2016. Upon compilation of comments received, a meeting with the Technical Working Group members will be conducted to deliberate and finalize the document. The final document of SPAN TS 1402:2016 shall be presented to the Commission to obtain approval for implementation. With the adoption of SPAN TS 1402:2016, the sewerage industry is expected to reap the benefits of having faster approval, standardized features for ease of operation and maintenance, better control on products installed and quality output of the system among others.

6



SPAN TITIk bERAT PEMbANGUNAN MODAL INSAN Oleh: Encik Mohd Zaidi bin Mohamad Saad, Pejabat SPAN Wilayah Utara

Untuk tujuan tersebut, SPAN telah mengiktiraf institusi, agensi dan operator air atau pembetungan untuk melatih dan mengeluarkan tenaga mahir yang dilengkapi dengan kesesuaian kemahiran, standard, kecekapan, kualiti dan produktif serta memahami segala akta, peraturan dan kaedah yang berkaitan dengan industri perkhidmatan air.

Penang Water Services Academy (PWSA) merupakan sebuah agensi latihan di bawah PBA Resources Sdn Bhd, telah diiktiraf oleh SPAN pada 1 November 2013 sebagai penyelia latihan untuk menjalankan kursus kemahiran berkaitan industri perkhidmatan air.

Antara kursus-kursus yang dijalankan oleh PWSA ialah Water Distribution Competency Course yang telah diadakan pada 24 dan 25 Ogos 2015 di Kompleks Perbadanan Bekalan Air Pulau Pinang (PBAPP),

Rifle Range, Jalan Padang Tembak, Air Itam, Pulau Pinang. PWSA telah menjemput SPAN untuk turut serta sebagai pembentang pada hari pertama. Untuk mencapai matlamat supaya peserta kursus dapat memahami fungsi dan peranan SPAN serta keperluan dalam Akta IPA 2006, pihak SPAN telah memberi

penerangan mengenai peranan SPAN dalam mengawal selia industri perkhidmatan air termasuk aduan pengguna, penguatkuasaan, permintaan bekalan air, pelesenan, penetapan tarif serta kehilangan Air Tidak Terhasil (NRW). Kaedah-Kaedah Industri Perkhidmatan Air (Retikulasi Air dan Pemasangan

Sebagai sebuah badan yang dipertanggungjawabkan oleh kerajaan untuk mengawal selia industri air negara dan selaras dengan Akta Industri Perkhidmatan Air (IPA) 2006, Suruhanjaya Perkhidmatan Air Negara (SPAN) sentiasa peka dalam mempertingkatkan kemahiran sumber manusia industri pembinaan yang berkaitan dengan bekalan air dan pembetungan. Ini adalah untuk memastikan bahawa infrastruktur dan kemudahan yang dibina sentiasa berada dalam keadaan yang baik dan berkualiti.

Sesi taklimat berkenaan SPAN kepada peserta kursus



Paip)(Pindaan) 2015 dan Peraturan-Peraturan Industri Perkhidmatan Air (Deposit, Fi dan Caj Perkhidmatan Air) 2014 turut diperjelaskan. Sesi pemeriksaan akhir di tapak diadakan pada hari kedua di mana SPAN telah dilantik sebagai penilai praktikal bagi mengesahkan ujian pemasangan paip luaran oleh peserta.

Kursus yang mendapat pengiktirafan daripada SPAN ini merupakan kursus kompetensi peringkat I dan II. Ia telah dihadiri oleh seramai 25 orang peserta daripada kakitangan PBAPP dan telah dijalankan selama sebulan bermula pada 3 Ogos 2015 hingga 25 Ogos 2015. Antara modul kursus ini ialah keselamatan di tempat kerja, teknik pembaikan dan penyenggaraan paip air, teknik penukaran paip (pipe laying), teknik pemeriksaan paip (pipe inspection), pemantauan kualiti

air, meter air, tangki takungan air dan pam, peralatan perpaipan, budaya dan etika di tempat kerja, ujian teori dan amali. Kursus ini juga terbuka kepada semua operator bekalan air di Malaysia dan agensi berkaitan.

Melalui kursus seperti ini, SPAN berharap peserta dapat menambah ilmu pengetahuan tentang teknologi terkini dan seterusnya meningkatkan kemahiran mereka dalam aspek pengendalian infrastruktur dan kemudahan industri perkhidmatan air.

Kakitangan PBAPP yang menghadiri kursus PWSA

Pemasangan paip luaran oleh peserta yang dijalankan di tapak

Sesi pemeriksaan akhir bersama peserta, pemeriksa dan penilai di tapak

Peserta membuat persediaan untuk ujian praktikal

Sesi pengumuman keputusan ujian tapak dan teori oleh Pengarah SPAN Wilayah Utara

8



IntroductionThis article brings together views, perspectives and insights from the experiences of PBAPP and Penang Water Services Academy (PWSA) in designing, promoting and implementing the skills training program for water industry in Malaysia and ASEAN since 2007. PWSA has collaborated with an eminent group of professionals and related government agencies in this endeavour to put together the combined wisdom and experiences for wider knowledge sharing.

Overview of Competency Training In MalaysiaThe Malaysian Skills Certification System was established in 1993 to replace the National Trade Certification System (Sistem Persijilan Pertukangan Kebangsaan). This system is a skill and work-based certification system in Malaysia achieved through assessment and training. Candidates will receive Malaysian Skills award if they meet the requirements of the National Occupational Skills Standard (NOSS) developed and regulated by the Department of Skills Development (DSD). Malaysian Skills award is a formal recognized certificate to individuals who have shown capabilities acquired or practiced with competencies to do a task or work, which usually is in the form of basic vocational skills.

Issues and ChallengesConcentrating on the supply of skills is seen as necessary but not sufficient

to maximise the returns of investment in skills and tertiary qualifications made by governments, enterprises and individuals.

Lack of enforcement by the relevant authorities has been identified as one of the issue contributing towards slow demand for skilled and competent workers in water industry as the “Competent Person” requirements are not being made mandatory. The financial aspect is another constraint faced by the majority of water utility players in Malaysia. Therefore, the investment for skills and competency training is based on the mandatory requirements (i.e Chargeman, Safety & Health Officer etc).

Strategies to Enhance Workforce Performance The Malaysian water industry needs workforce development policies, regulations or rules in order to address the issues and challenges in improving its workforce performance as well as to comply with the Water Services Industry Act (WSIA) 2006 requirements. The strategies to be adopted include:

1. Establishing “The National Workforce Development Policies” which encompasses all factors that encourage the development of skills and its use in workplaces which drives participation, productivity and performance improvements for water sector;

2. Fully enforcing competency requirements/regulations as

described in Section 49(1) of WSIA 2006 (Act 655) (i.e. competent personnel) and Section 180 (a) (iii) (i.e. Minimum qualification);

3. Adopting the “National Occupational Skills Standard (NOSS)” as a primary reference in certifying waterworks personnel;

4. Working with relevant ministries, government agencies; SPAN, Department of Skills Development (DSD), Human Resources Development Fund (HRDF), Skills Development Fund Corporation (SDFC) and/or other agencies for financial assistance and/or training grants; and

5. Introducing “incentive based” funding system to encourage/drive participation among the stakeholders in water industry

Capacity Building Initiatives by PBAPP and PWSAPWSA was jointly founded by PBA Resources Sdn Bhd (PBAR) and the Penang Skills Development Centre (PSDC) in December 2007. PWSA promotes and provides industry-relevant education and skills training programmes to build a knowledgeable and capable water supply workforce for the water industry.

PWSA was officially certified as an ‘Authorised Training Provider’ by SPAN on 1 November 2013. PWSA was also selected to serve as the training centre for the JICA Partnership Programme on “Non-Revenue Water (NRW) Reduction Training and Capacity Building in Malaysia” in 2014. The program was jointly implemented by Tokyo Suido Services Company Limited (TSS)/Tokyo Metropolitan Waterworks Bureau (TMWB) and PBAPP.

A notable achievement that PWSA is proud of is the efforts in the development of National Occupational Skills Standards

COMPETENCY TRAINING FOR THE WATER INDUSTRY - ISSUES AND CHALLENGES By: Encik Mohd Nizam Bin Omar, Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP)


9Suruhanjaya Perkh idmatan Air Negara (SPAN)

(NOSS) for Water Industry for the Department of Skills Development (DSD), Ministry of Human Resource. To-date, PWSA has assisted DSD by providing panel experts from PBAPP in the development of Eighteen (18) National Occupational Skill standards for Water Operation Management sub-sector (Program code: CM-021:2014 - Distribution & CM-020 - Instrumentation), Chemical Treatment (Program code: CM-060:2014 - Water Treatment Process), Non-Revenue Water (2015) and Dam Operations & Safety (2015).

National Dual Training System (NDTS) or Sistem Latihan Dual Nasional (SLDN) NDTS, a new initiative by PWSA is an industry-oriented training program that combines workplace and institutional training. The hands-on training is conducted continuously and the apprentice is expected to get through the assessment as well as the final test which will be conducted at the end of the training program. Successful apprentices will be awarded with the National Skills Qualification by Department of Skills Development (DSD). This approach found to be one of the most practical ways to certifying waterworks without taking personnel off from their work time and/or work place.

The NDTS with its industry oriented training concept is deemed

superior to institutional-based training because:

i. It minimizes mismatch (quality and quantity) between the companies’ requirement and skilled workforce development through demand-driven orientation;

ii. Training is based on work process approach under actual work conditions;

iii. The need for continuous technological advancement;

iv. Increase the speed of transferring technology by providing training in actual working environment; and

v. Inculcates positive training culture in companies

The training costs of NDTS incurred is paid by employers and could be claimed from Human Resource Development Fund (HRDF). Employers can claim all the training costs include training fee, registration and issuance of Malaysian Skill

Certificate fees, apprentices monthly allowance and group insurance.

Competent and Skilled Workforce Produced by PWSAAs at November 2015, PWSA has produced 2,953 students in various technical competency programs involving waterworks personnel and school leavers.

ConclusionThe adoption of National Occupational Skills Standard (NOSS) as a primary reference in implementing Competency Training in water industry will provide a well-defined and standardized career path for skill workers of the water industry as well as encourage employers to demand and utilize skills and competent workforce in the workplace. This is in-line with the provision of Water Services Industry Act (WSIA 2006) on requirement of skilled and competent personnel for the water industry.

Water operator partnership programs

PWSA Graduation Ceremony.

Study tour program for Myammar Water Agencies.

SPAN competency program.

Study tour program for Nepal Water Agencies.

1 0



SPAN HOLDS SERIES OF AWARENESS SEMINARS FOR INDUSTRY PLAYERS By: Corporate Communication Unit

One of the most common problems found amongst the contractors, developers and plumbers involved in water services industry, is the lack of awareness on complying with the Water Services Industry Act (WSIA) 2006 such as the use of non-registered water supply and sewerage service and products.

Continuos efforts towards improving the awareness of the industry players pertaining to their statutory obligations to comply with the WSIA 2006, is done in order to ensure the sustainability of water supply in the country.

SPAN organized a series of awareness seminars on compliance of WSIA 2006 (Act 655) from October to November 2015. The objective of the seminars was to provide exposure and increase the knowledge of the water services industry players on the rules and regulations of WSIA 2006 such as Water Services Industry (Water Reticulation and Plumbing) (Amendment) Rules 2015 and Water Services Industry (Water Services Deposits, Fees and Charges) Regulations 2014 which came into force on 1 February 2014. Information pertaining the use of water supply and sewerage services and products

as well as issues and problems faced at the treatment and distribution systems was also highlighted to the participants. Emphasis was also given to the compliance of the WSIA 2006, for instance the failure of compliance under the relevant acts where enforcement action can be taken against defaulters.

The seminar also served as a valued platform for the industry players to interact directly with SPAN, government agencies and operators to voice their issues and concerns, so that they would be able to improve the quality of their services in the industry.

Seminar in KelantanThe seminar entitled “Seminar

Kontraktor dan Tukang Paip Negeri Kelantan 2015” was held in Kota Bharu, Kelantan on 20 October 2015. This seminar was organized in

SEMINAR IN kELANTAN

SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Bin Ismail delivering the opening speech

SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Bin Ismail visiting the exhibition booth

collaboration with Akademi Binaan Malaysia (ABM), The Construction Industry Development Board (CIDB), Air Kelantan Sdn Bhd (AKSB) and Persatuan Kontraktor Melayu Malaysia (PKMM). SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Bin Ismail officiated the seminar.

A total of six working papers were presented by speakers from SPAN, AKSB, CIDB, ABM and Department of Occupational Safety and Health (DOSH). The one-day seminar was attended by about 200 participants from the water services industry specifically the contractors

SEMINAR IN PULAU PINANG

SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Bin Ismail delivering the opening speech

SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Bin Ismail accompanied by PBAPP Chief Executive Officer, YBhg. Dato Ir. Jaseni Bin Maidinsa, visiting the exhibition booth

SEMINAR IN NEGERI SEMbILAN

SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Bin Ismail officiating the seminar

Participant taking part in Q&A session

1 1Suruhanjaya Perkh idmatan Air Negara (SPAN)


and plumbers from Kelantan. Also present was Encik Maliki Endut, Chief Operating Officer of ABM (Eastern Region), Encik Mohamad Nasir Mahmood, Director of SPAN (Eastern Region), Encik Jasmi Mohd Salleh, Director of CIDB Kelantan, Ir. Haji Mohamad Hanapi Bin Mahmud, General Manager of AKSB and the representatives from Persatuan Kontraktor Melayu Malaysia (PKMM) Kelantan.

Seminar in Negeri SembilanSPAN, CIDB, Syarikat Air

Negeri Sembilan (SAINS), SAJ Holdings Sdn. Bhd. (SAJH), Syarikat Air Melaka Berhad (SAMB), Pengurusan Aset Air Berhad (PAAB) and Indah Water Konsortium Sdn Bhd (IWK) jointly organized the seminar in Seremban on 29 October 2015. The Seminar entitled “Seminar Memperkasakan Industri Bekalan Air dan Pembetungan 2015” was officiated by SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Bin Ismail.

The seminar featured four working papers, covering the topics on understanding the compliance of WSIA 2006, opportunities in the water services industry, obligations of an engineer and CIDB Act.

Some 350 participants from water services industry attended the seminar. Also present was Encik Ahmad Ridzuan Bin Ismail, Director of CIDB Negeri Sembilan, Encik Abdul Sukor Bin Ismail, Director of SPAN (Southern Region), Tuan Haji Wan Rasdi Bin Wan Ismail, Director of SAINS, YBhg. Dato’ Ir. Haji Mohd Khalid Bin Haji Nasir, Chief Executive Officer of SAMB, Tuan Haji Abdul Wahab Bin Abdul Hamid, Chief Executive Officer of SAJH, Encik Md. Don Bin Dali, Manager of IWK (Southern Region) and Encik Johari Bin Sinal, Manager of PAAB (Southern Region).

Seminar in Pulau PinangA total of 400 participants from

the water services industry comprising of contractors and plumbers from

Pulau Pinang attended the ‘Seminar Kesedaran Dan Pematuhan Akta Industri Perkhidmatan Air 2006 Bagi Negeri Pulau Pinang 2015’ at Perai, Pulau Pinang on 19 November 2015. The seminar was organized in collaboration with CIDB Pulau Pinang, Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP) and IWK. It was officiated by SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Bin Ismail.

There were three working papers pertaining WSIA 2006 presented by SPAN, a paper on the challenges of plumbing works in water treatment system by PBAPP, CIDB Act by CIDB and operation on sewage treatment system by IWK. The opening ceremony was attended by Ir. Raslim Bin Salleh, Director of CIDB Pulau Pinang, YBhg. Dato Ir. Jaseni Bin Maidinsa, Chief Executive Officer of PBAPP and Encik Hussain Bin Haji Omar, Manager of IWK (Northern Region).

1 2



MANAGE WATER LIKE MANAGING PERSONAL FINANCIAL By: Ir. Lee Chin Shyan, Water Regulatory Department

I refer to the “End monopoly of water supply” (The Star, 12 April 2014) where the writer suggested that we should have more than one water supply company to avoid the water crisis in Klang Valley early last year.

Unlike other sale of goods and services, water supply services have different business and operation model compared to other utilities services. It requires a sustainable and holistic approaches to manage the natural resource from catchment up to the tap and return to the environment. When we have more than one water supply distribution companies within a state, there will be more conflict as more than one company is responsible to repair, replace and maintain the public water supply system whether they are sharing the same infrastructure, or worst, each with their own assets to manage. If this happens, water tariff will become unsustainable due to the heavy capital and operational expenditure.

We have experienced major water supply disruptions in 1998 and the most recent one in early 2014 in Selangor. Being a country that is blessed with abundant rainfall, many still argues that Malaysians shouldn’t face this problem every now and

then. They blamed the poor water supply management.

Water supply management in principle is done by projecting water demand over a certain planning horizon to ensure availability of raw water source and water treatment/ distribution facilities. Hence, with this projection we are able to produce and distribute sufficient treated water to meet the demand. Excessive supply on the other hand, will cause the initial

investment become uneconomical. Hence, it is appropriate to say that the water supply planning is actually demand driven.

In reality, sufficient and clean water is limited. As a result, Water Demand Management (WDM) is becoming increasingly important as a mean to manage and conserve limited water resources. WDM involves the adaptation and implementation of a strategy by water operators

and consumer to influence the water demand and usage of water. Furthermore, WDM not only reduces the demand for water but also the amount of wastewater generated. Subsequently, this will reduce the wastewater infrastructure capital investment as a result of reduction in water usage.

Interestingly, water supply project planning has the same characteristics of a personal financial planning. One must understand his or her financial objectives which are to meet their expenses or demand (targeted lifestyle) in future or ultimately for retirement. Knowing that the household income (water supply capacity) cannot remain the same for years when their kids or family members (urbanization and economic development) is increasing, cost of living (maintenance and operation cost of the water assets) will get higher.

Moreover, one need to save for the rainy days, so they need to have some savings or buffer. Similar to water supply, that is, water reserve margin in the case of emergency (i.e. water demand fluctuation due to weather/peak off-peak demand, pipe burst, pollution incidents, power outage, treatment plant shutdown and etc).

At the same time, when his or her disposable income (raw water) is exhausted, alternative or supplementary resource, for instance from his or her spouse even from relatives (lake water, inter-basin transfer, inter-state transfer, groundwater or rainwater harvesting) will become options. Nevertheless, for the time being, surface water is still the most economical and easily available in Malaysia compared to certain countries that do not have this advantages.

The issue is not lack of proper planning. In fact, water supply management has been planned for up to year 2050. However, a good



plan must followed by actions. When water supply projects are not implemented as schedule due to administrative and financial constraints, what can we do? That’s right, we must start to look at our budget or change our lifestyle to suite the limited resource conditions – through demand management.

WDM is normally applied in conjunction with water conservation (WC). There are numerous of references pertaining to the WC efforts and practices available to conserve water. In general, several demand management techniques include:

• Engineering practices - Use of water efficient products or

water fixture (e.g. low flow tap/shower head, faucet aerator)

• Landscaping - Improve efficiency in landscaping watering such as dripping method and schedule irrigation

• Behaviour practices - Changes in water use practices including recycle and reuse water

• Public education / awareness

• Water metering and leakage control (by water operators)

• Water pricing management (by water agencies / operators)

Besides domestic users, industry users are also encourage to review their current water management practices and processes for business sustainability. Recycling water or even using alternative sources (e.g. water source of lower quality for industry processes, cooling tower, irrigation and etc.) are few examples.

A systematic growth of the water demand will not require a new water supply project. By preserving water reserve margin, will eventually benefit the consumer via maintaining the tariff rate. Similar to personal financial planning, a plan needs to be reviewed and updated from time to time to stay relevant and further improved. Demand management is equally important and it is firmly linked to supply management. We must continue to educate the public to conserve water in order to overcome the challenges faced in the water supply-demand management.

Use plantsthat requireless water.

Wash only full loads.

Use a low flow showerhead.

Use ashut-offnozzle onyour hose.

Get a WEPLS washing machine.

Turn off the water while soaping hands and brushing teeth.

Put faucet aerators on sink faucets.

Turn off sink faucet while scrubbing dishes and pots.

Us a broom, not a hose, to clean driveways and walkways.

Water your yard and outdoor plants early

or late in the day to reduce

evaporation.

Mulcharound

plants to hold waterin the soil.

Take shorter showers - five

minutes or less is best.

Install new toilets that

use less water per

flush.

14



ISU bEkALAN AIR kOTA bELUD

Daerah Kota Belud terletak di pantai barat utara negeri Sabah, kira-kira 70 kilometer dari Kota Kinabalu dan mengambil satu hingga dua jam perjalanan menggunakan kereta.

Populasi penduduk di daerah ini dianggarkan berjumlah 93,000 orang. Terdapat sejumlah 7642 akaun bekalan air yang aktif iaitu hampir 66 peratus atau 61,136 penduduk menikmati perkhidmatan bekalan air.

Bekalan Air daerah Kota Belud dibekalkan melalui tiga (3) buah loji rawatan air iaitu Loji Air Pekan Kota Belud yang membekalkan sebanyak 22 JLH, Loji Rawatan Air Bayayat sebanyak 15 JLH dan Loji Air Pandasan sebanyak 6 JLH.

Daerah Kota Belud telah mengalami banjir lumpur pada 12 Jun 2015 kesan daripada insiden gempa bumi yang melanda daerah Ranau pada 5 Jun 2015. Sungai

UNIT RAWATAN AIR MUDAH ALIH, NOMAD BAGI KAWASAN ALAMI GANGGUAN BEKALAN AIR Oleh: Jabatan Kawal Selia Pembetungan

ISU bEkALAN AIR RANAUDaerah Ranau terletak di bahagian pantai barat utara negeri Sabah. Populasi penduduk dianggarkan berjumlah 70,649 orang.

Gempa bumi yang melanda Sabah berukuran 5.9 pada skala Richter pada 5 Jun 2015 telah menjejaskan bekalan air di Daerah Ranau. Beberapa buah loji rawatan air utama seperti Loji Rawatan Air (LRA) Ranau 1 dan LRA Ranau 2 telah dihentikan operasinya akibat daripada sisa-sisa lumpur dan pokok tumbang memasuki sungai-sungai yang merupakan punca bekalan air mentah.

SPAN, sebagai sebuah badan kawal selia industri perkhidmatan bekalan air yang bertanggungjawab

telah mengambil langkah proaktif, dengan menyediakan sebuah unit rawatan air mudah alih (Nomad 20”) yang berkapasiti 1 JLH di Kampung Kenipir, Ranau. LRA mudah alih ini mampu menyediakan bekalan air terawat sebanyak 10% daripada keperluan asas penduduk di daerah Ranau iaitu kira-kira 14 JLH.

Menteri Tenaga, Teknologi Hijau dan Air, YB Datuk Seri Panglima Dr. Maximus Johnity Ongkili memberi ucapan di Majlis Pelancaran Operasi Loji Rawatan Air Mudah Alih (Nomad 20”) di Sungai Kenipir, Ranau

Pemasangan loji rawatan air mudah alih (Nomad 20”) di Sungai Kenipir, Ranau

Pemasangan loji rawatan air mudah alih (Nomad 20”) di Kota Belud, Sabah



Penyerahan Unit loji rawatan air mudah alih oleh Encik Marzuki bin Mohammad, Pengarah Eksekutif Jabatan Kawal Selia Air SPAN kepada pihak SADA dan disaksikan oleh YB Dato’ Seri Mahdzir Khalid, yang pada masa itu merupakan Timbalan Menteri Tenaga, Teknologi Hijau dan Air

Pemasangan loji rawatan air mudah alih (Nomad 20”)

ISU bEkALAN AIR FELDA LUbUk MERbAU

Felda Lubok Merbau merupakan kawasan penanaman getah dan kelapa sawit yang terletak di Sik, Kuala Nerang, Kedah. Terdapat kira-kira 7,000 penduduk di sekitar FELDA Lubuk Merbau.

Loji Rawatan Air FELDA Lubuk Merbau yang sedia ada mempunyai

kapasiti merawat air antara 1.2 hingga 2 JLH, tidak mencukupi untuk menampung peningkatan penggunaan air di penempatan ini terutama ketika musim perayaan.

Sementara menunggu pembinaan loji rawatan air yang baharu, bernilai RM15 juta siap pada pertengahan 2017, SPAN telah menghantar sebuah unit loji rawatan air mudah alih (Nomad 20”), berkapasiti 1 JLH ke FELDA

Lubuk Merbau untuk meningkatkan pengeluaran air LRA Lubuk Merbau yang sedia ada. Dengan kerja penukaran paip pemindahan dari tangki pemendapan ke tangki penapis dan pemasangan loji rawatan air mudah alih, Loji Rawatan Air FELDA Lubuk Merbau telah dapat meningkat pengeluaran bekalan air dari 1.4 JLH kepada 3 JLH.

Menteri Tenaga, Teknologi Hijau dan Air, YB Datuk Seri Panglima Dr. Maximus Johnity Ongkili bersama Ketua Pegawai Eksekutif SPAN, YBhg. Dato’ Mohd Ridhuan Ismail serta ahli-ahli rombongan sedang menikmati air bersih yang diproses oleh loji rawatan air mudah alih, Nomad 20”

Kedamaian yang merupakan sumber bekalan air mentah turut tercemar setiap kali berlaku hujan di Banjaran Kinabalu. Loji rawatan Air Pekan Kota Belud dan Loji Rawatan Air Bayayat kerap berhenti operasi akibat daripada keadaan Sungai Kedamaian yang keruh.

Loji Rawatan Air Pekan Kota Belud hanya mengeluarkan 7 JLH dan kapasiti pengeluaran Loji Rawatan Air Bayayat menurun kepada 3 JLH. Manakala Loji Rawatan Air Pandasan yang tidak terjejas dengan bencana itu mengeluarkan 6 JLH. Secara keseluruhan, pengeluaran bekalan air di Kota Belud pada masa tersebut hanya sebanyak 16 JLH berbanding keperluan bekalan air terawat harian penduduk Kota Belud iaitu sebanyak 36 JLH.

Sebagai langkah penyelesaian jangka pendek, SPAN telah menghantar sebuah lagi unit rawatan air mudah alih (Nomad 20”) ke Kota Belud. Unit rawatan air yang kedua ini mampu memproses 3 JLH dan dijangka akan memenuhi keperluan

bekalan air kepada 13,000 orang penduduk. Unit rawatan air mudah alih yang dipinjam kepada kerajaan negeri ini telah ditempatkan di Sungai Wario yang membekalkan sumber air bagi membolehkan unit tersebut untuk beroperasi.

1 6



Suruhanjaya Perkhidmatan Air Negara (SPAN) has taken a step forward in the water services industry by initiating a joint cooperation with twelve water operators under its purview to join hands to help each other during water crisis. A Memorandum of Understanding (MOU) was inked between SPAN and 12 water operators to signify this cooperation on November 3, 2015 at Putrajaya International Convention Center (PICC).

This Memorandum is an initiative of SPAN and water operators to recognize and strengthen the ties of friendship and cooperation that have already existed among the water operators for the benefit of all, especially when facing a water crisis.

Signing on behalf of SPAN was its Chief Executive Officer, YBhg. Dato’

Mohd Ridhuan Ismail and the 12 water operators were Jabatan Kerja Raya Perlis (JKR Perlis), Syarikat Air Darul Aman Sdn. Bhd. (SADA), Perbadanan Bekalan Air Pulau Pinang Sdn. Bhd. (PBAPP), Lembaga Air Perak (LAP), Syarikat Bekalan Air Selangor Sdn. Bhd. (SYABAS), Syarikat Air Negeri Sembilan Sdn. Bhd. (SAINS), Syarikat Air Melaka Berhad (SAMB), SAJ Holdings Sdn. Bhd. (SAJH), Air Kelantan Sdn. Bhd. (AKSB), Syarikat Air Terengganu Sdn. Bhd. (SATU), Pengurusan Air Pahang Berhad (PAIP) and Jabatan Bekalan Air Labuan (JBA Labuan).

The signatories are as below:

Under the MOU, SPAN serves as a coordinator among the water operators. The water operators involved in the water supply crisis in their respective areas may apply to SPAN to get assistance from other water operators. SPAN will evaluate the appropriateness of the application before approving it. Subsequently, SPAN will get approval from other operators to help those involved. If necessary, SPAN will also coordinate the assistance from other agencies.

Amongst the assistance of operators are:

• Provide suitable or trained manpower in their respective fields;

• Provide equipment and machinery such as portable generators, water tankers, portable static tanks etc depending on the crisis situation;

• Providing aid within 24 hours after receiving a request from SPAN;

• Provide advice, technical input and expertise; and• Other forms of related assistance.

SPAN Chief Executive Officer, YBhg. Dato’ Mohd Ridhuan Ismail in his speech hoped that through this MOU, all water operators will give their full commitment and cooperation to ease the burden and difficulties faced by any water operators during water crisis. He added that, with this MOU, the assistance to those in need can be channeled promptly and more systematic.

COMING TOGETHER TO FACE WATER CRISIS By: Corporate Communication Unit

No. Operators Signatories

1. SAJ Holdings Sdn Bhd (SAJH)Tuan Haji Abdul Wahab Abdul HamidChief Executive Officer

2.Syarikat Air Darul Aman Sdn Bhd (SADA)

Tuan Haji Tarmizi Bin Abd. RaniGeneral Manager (Technical)

3. Air Kelantan Sdn Bhd (AKSB)Tuan Haji Ir. Mohamad Hanapi Bin MahmudGeneral Manager

4.Jabatan Bekalan Air Labuan (JBA Labuan)

Encik Law Jia HaurBearing Duties of Director of JBA WP Labuan

5. Syarikat Air Melaka Berhad (SAMB)Datuk Haji Ir. Mohd Khalid Bin NasirChief Executive Officer

6.Syarikat Air Negeri Sembilan Sdn Bhd (SAINS)

Tuan Haji Wan Rasdi Bin Wan IsmailDirector

7.Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP)

YBhg. Dato’ Ir. Jaseni MaidinsaChief Executive Officer

8. Pengurusan Air Pahang Bhd (PAIP)YBhg. Dato’ Mohd Zahari Bin Md IsaChief Executive Officer

9. Lembaga Air Perak (LAP)YBhg. Dato’ Ir. Mohd Yusof Bin Mohd IsaGeneral Manager

10. Jabatan Kerja Raya Perlis (JKR Perlis)Tuan Haji Abdul Hamid Bin SahidChief Assistant Director

11.Syarikat Bekalan Air Selangor Sdn Bhd (SYABAS)

Tuan Haji Suhaimi Bin KamaralzamanDirector

12.Syarikat Air Terengganu Sdn Bhd (SATU)

Tuan Haji Ir. Atemin Bin SulongChief Executive Officer



Masalah loji rawatan kumbahan yang dihadapi oleh penduduk Taman Ixora, Kuala Rompin, Pahang akibat penyelenggaraan yang tidak sempurna, akhirnya selesai hasil usaha Suruhanjaya Perkhidmatan Air Negara (SPAN), Indah Water Konsortium (IWK), pihak pemaju dan penduduk.

SPAN melalui Pejabat Wilayah Timur, Cawangan Pahang telah berusaha dan mengambil pelbagai inisiatif untuk menyelesaikan masalah-masalah Loji Rawatan Kumbahan Taman Ixora ini yang telah berlarutan semenjak tahun 2010.

Loji yang mempunyai jumlah kapasiti sebanyak 700 Penduduk Setara (PE) ini didapati tidak mematuhi spesifikasi yang dikehendaki dan mula menimbulkan masalah kepada penduduk sekitar apabila ia tidak dapat diserahkan kepada operator perkhidmatan pembetungan untuk kerja-kerja penyelenggaraan. Setelah menerima aduan daripada penduduk sekitar, SPAN telah menjalankan siasatan dan mendapati bahawa sistem rawatan kumbahan tidak dapat beroperasi dengan baik. Antara masalah yang dihadapi adalah kerosakan pada Raw Sewage Pump (RSP) dan pam penghembus (Blower Pump) yang menyebabkan tangki pengudaraan menjadi septik dan berbau.

Sehubungan itu, SPAN Wilayah Timur (pejabat Cawangan Pahang) telah mengaturkan beberapa siri mesyuarat bersama pihak IWK, pemaju, Majlis Daerah Rompin, Pejabat Tanah Daerah dan

pihak penduduk yang terlibat bagi menyelesaikan masalah-masalah yang dihadapi. Hasil daripada siri mesyuarat, penyelesaian yang sepakat telah dicapai. Antaranya ialah penyerahan tapak tanah untuk diwartakan sebagai rizab loji rawatan kumbahan dan kerjasama di antara pihak penduduk bersama IWK untuk mengadakan gotong-royong membersihkan kawasan loji sebelum kerja-kerja baik pulih loji oleh IWK dijalankan. Sistem rawatan kumbahan Taman Ixora ini juga telah diserahkan kepada IWK.

Pada 17 Oktober 2015, SPAN dengan kerjasama IWK telah menganjurkan satu Sesi Dialog dan dan Gotong-royong bersama penduduk Taman Ixora dengan tujuan untuk mempertingkatkan pemahaman dan pengetahuan orang ramai berkenaan perkhidmatan pembetungan dan kepentingannya. Di samping itu juga, permasalahan yang dibangkitkan oleh penduduk akan cuba diselesaikan melalui perbincangan dan pelan tindakan yang teratur.

Usaha SPAN bagi menyelesaikan masalah Loji Rawatan Kumbahan Taman Ixora dapat dilaksanakan hasil kerjasama di antara semua pihak. Turut hadir dalam Sesi Dialog dan dan Gotong-royong ini adalah Puan Arni Shahrina Binti Shaharum, Pegawai Kanan, Pejabat SPAN Wilayah Timur, Cawangan Pahang, Encik Pauzi bin Mohamed, IWK dan Dr. Abdul Aziz bin Jamaludin, Pengerusi Penduduk Taman Exora.

MASALAH LOJI RAWATAN kUMbAHAN TAMAN IXORA, KUALA ROMPIN, PAHANG SELESAI Oleh: Unit Komunikasi Korporat

Puan Arni Shahrina Binti Shaharum, Pegawai Kanan SPAN memberi penerangan sewaktu sesi dialog.

Penduduk bersama bergotong-royong membersihkan kawasan loji.

1 8



LAWATAN DAN PERKONGSIAN MAKLUMAT DI ANTARA SPAN, SAMB DAN SAJH DALAM MENGURUS DAN MERAWAT AIR MENTAH DARI SUNGAI MUAR8 SEPTEMBER 2015, LRA PANCHOR 4, JOHOR

AkTIVITI SPAN (SEPTEMBER - DISEMBER 2015)

LAWATAN SPAN KE TAPAK PROJEK PENYALURAN AIR MENTAH PAHANG-SELANGOR (PPAMPS), EMPANGAN KELAU, STESEN PAM SG. SEMANTAN DAN LRA MEMPATEH, TEMERLOH29 SEPTEMBER 2015, BENTONG, RAUB DAN TEMERLOH, PAHANG.

SESI DIALOG BERSAMA REHDA DAN PAIP BERKENAAN ISU-ISU SISTEM BEKALAN AIR DAN TAKLIMAT PENGGUNAAN PRODUK CEKAP AIR BAGI PEMBANGUNAN DI NEGERI PAHANG ANJURAN SPAN30 SEPTEMBER 2015, KUANTAN, PAHANG.

LAWATAN RASMI SPAN KE EMPANGAN SG. LANGAT6 OKTOBER 2015, HULU LANGAT, SELANGOR


1 9Suruhanjaya Perkh idmatan Air Negara (SPAN) 1 9Suruhanjaya Perkh idmatan Air Negara (SPAN)

KEJOHANAN BOLA TAMPAR SPAN 20158 OKTOBER 2015, CYBERJAYA, SELANGOR.

LAWATAN DELEGASI CAMBODIAN WATER ASSOCIATION KE SPAN, LRA SG. SEMENYIH DAN LRA SG. LABU21 OKTOBER 2015, IBU PEJABAT SPAN, CYBERJAYA, LRA SG. SEMENYIH DAN LRA SG. LABU

LAWATAN DELEGASI GUNPO CITY HALL, KOREA KE SPAN11 NOVEMBER 2015, IBU PEJABAT SPAN, CYBERJAYA, SELANGOR.

OPERASI PENGUATKUASAAN CEGAH SAMBUNGAN HARAM 25 NOVEMBER 2015, KLANG, SELANGOR.

PROGRAM OUTREACH SPAN 2015 BERSAMA PELAJAR SEKOLAH 18 NOVEMBER 2015, SEKOLAH MENENGAH KEBANGSAAN (SMK) AYER KEROH, MELAKA.

LAWATAN AHLI JAWATANKUASA PEMBENTUKAN ENAKMEN PEMBETUNGAN NEGERI SABAH (AJK PEPNS) KE SPAN7 DISEMBER 2015, IBU PEJABAT SPAN, CYBERJAYA, SELANGOR






Tel : +607 - 222 5842 / 3Faks : +607 - 222 5844





Faks : +609 - 624 6088





Tel : +606 - 281 6314 / 6559Fak : +606 - 281 9343





Faks : +609 - 573 0149




Tel : +604 - 397 0532 / 3Faks : +604 - 397 0531

Menarik di dalam...

River, Our Source of Life

03 Tindakan Segera Tangani Pencemaran Ammonia Di Sungai Kahang

14Pencemaran dan Kesannya Kepada Bekalan Air di Selangor

05w w w . s p a n . g o v . m y

JUL-SEPT-EDISI

B i l . 4, 2 0 1 5

PENCEMARANDAN KESANNYA

Bil 4/2015

Documents

Transcript of Bil 4/2015