Bc_lect Barriers o Comm

8/14/2019 Bc_lect Barriers o Comm

1/29

COMMUNICATION

7% WORDS Words are only labels and the listeners put their own

interpretation on speakers words 38% PARALINGUISTIC

The way in which something is said - the accent, tone andvoice modulation is important to the listener.

55% BODY LANGUAGE What a speaker looks like while delivering a message

affects the listeners understanding most.


2/29

Barriers in Communication

(that have to do with the COMMUNICATOR) Unwillingness to say things differently

Unwillingness to relate to others differently

Unwillingness to learn new approaches

Lack of Self-Confidence

Lack of Enthusiasm Voice quality

Prejudice


3/29


(that have to do with the COMMUNICATOR)

Disagreement between verbal and non-

verbal messages

Negative Self Image

Lack of Feedback

Lack of Motivation and Training

Language and Vocabulary Level

Lack of Self Awareness


4/29


(that have to do with the RECEIVER)

Selective Perception

Unwillingness to Change

Lack of Interest in the Topic/Subject

Prejudice & Belief System

Rebuttal Instincts Personal Value System

Here-and-Now internal & external factors


5/29

External Barriers in Communication

Environment

The venue

The effect of noise

Temperature in the room

Other People Status, Education

Time


6/29

BARRIERS OF COMMUNICATION

Communication Barrier

Psychological

& HumanPhysical Organizational

1. Personal Emotion

2. Biases

3. Lack of trust

4. Premature Evaluation.

5. Expert Language

6. Sign & symbols

1. Geographical distance

2. Mechanical failure

3. Physical obstruction

4. Technological malfunction

5. Time lag

1. Rules & Regulations

2. Policies

3. Hierarchy

4. Culture


7/29

OVERCOMING

COMMUNICATION BARRIERS

ABC of Constructive Communication

A Approach

BBuild Bridges

C customize your communication


8/29

OVERCOMING

COMMUNICATION BARRIERS

Approach is the manner of addressing both

the person and the subject Building Bridges: Respect, Trust,

Commonality

Customize: Seek first to understand, beforebeing understood


9/29

Communication climate

Context and setting

Background, experiences

Knowledge, mood

Values, beliefs, culture

Understanding is shaped by


10/29

A Classic Case of

MiscommunicationIn Center Harbor, Maine, local legend recalls theday when Walter Cronkite steered his boat into

port. The avid sailor was amused to see in the

distance a small crowd on shore waving their armsto greet him. He could barely make out theirexcited shouts: Hello Walter, Hello Walter!


11/29

A Classic Case of

MiscommunicationAs his boat came closer, the crowd grew larger, still

yelling. Pleased at the reception, Cronkite tipped his

white captain's hat, waved back, even took a bow.

But before reaching dockside, Cronkite's boat

abruptly jammed aground. The crowd stood silent.

The veteran news anchor suddenly realized what

they'd been shouting: Low water, low water!


12/29

Analysis of Flawed

Communication Process

Sender

hasidea

Warn boater

Sender

hasidea

Warn boater

Sender

encodesmessage

Low water!

Sender

encodesmessage

Low water!

Channel

carriesmessage

Message

distorted

Channel

carriesmessage

Message

distorted

Receiver

decodesmessage

Hello

Walter!

Receiver

decodesmessage

Hello

Walter!


13/29

Barriers That Caused

Cronkite Miscommunication Frame of reference

Language skills

Listening skills

Receiver accustomed toacclaim and appreciativecrowds.

Maine accent makes"water" and "Walter"sound similar.

Receiver moreaccustomed to speakingthan to listening.


14/29

Barriers That Caused

Cronkite Miscommunication Emotional interference

Physical barriers

Ego prompted receiver tobelieve crowd was respondingto his celebrity status.

Noise from boat, distancebetween senders andreceivers.

Which of these barriers could be overcome through

improved communication skills?


15/29

MISCOMMUNICATION INPRODUCT EVOLVEMENT


16/29

As Marketing Requested It


17/29

As Sales Ordered It


18/29

As Engineering Designed It


19/29

As Production Manufactured

It


20/29

As Maintenance Installed It


21/29

What the Customer Wanted


22/29

Barriers That Block the Flow of

Information in Organizations

Closed communication climate

Top-heavy organizational structure Long lines of communication

Lack of trust between management and

employees Competition for power, status, rewards


23/29

Message DistortionDownward Communication

Through Five Levels of Management

Message Amount of message

written by board of directors 100%


24/29





received by vice-president 63%


25/29






received by general supervisor 56%


26/29







received by plant manager 40%


27/29








received by team leader 30%


28/29








received by team leader 30%

received by worker 20%


29/29

Surmounting Organizational

Barriers Encourage open environment for

interaction and feedback.

Flatten the organizational structure. Promote horizontal communication.

Provide hotline for anonymous feedback.

Provide sufficient information throughformal channels.

Bc_lect Barriers o Comm

Documents

Transcript of Bc_lect Barriers o Comm