2007 © Laat kennis werken

Kennisborging Maintenance

Paul van ExelUSPI

Frans TerhorstElsevier Opleidingen

2007 © Laat kennis werken

We help to improve the performance of • Plant maintenance• Plant operations

Core Competence

HOW?

Structuring according to EKM ®

(Elsevier’s Knowledge Method) Top – down and redesign the essential

content

2007 © Laat kennis werken

Overview Knowledge Management System

Oefentoets opgave

en

praktijkcasesTraining Manual

Process Description

Normal Operations

Control room Manual

Proceed / Working Instructions

Training / testing questions

and

tasks / cases

2007 © Laat kennis werken

Person-bound

knowledge

Learning material

Company-bound

knowledge

Platform manual

Platform manual

Platform manual

Platform manual

Operationmanual

Plant description

Plant description

Plant description

Plant description

Company procedures

Safety regulations

Information

Quality systems

2007 © Laat kennis werken

Knowledge partTraining documentKnowledge part

Training documentKnowledge partTraining documentKnowledge part

Training document

Knowledge partKnowledgeKnowledge part

KnowledgeKnowledge partKnowledgeKnowledge part

Knowledge

Knowledge questions bank

Accelerator

Authorisation-status

...

Knowledge specialist

Author

Administrator

DigitaleCoachMentor

Knowledge data

Registration data

Communication data

Management

Communication

Input content

Administrator module

User

Company bound

Knowledge

Secure experience

Open & closedquestions

Test

Knowledge input

Knowledge definition Structure

Knowledge retain

Secure Knowledge

Knowledge retain

Statistic

Internet& E-mail Output

FeedbackQuestionsRemarks

Knowledge Training test

Company Knowledge

Input

2007 © Laat kennis werken

• Top Down Example

• Intranet example

• Refinery

• Maintenance

Management of Knowledge

2007 © Laat kennis werken

Let Knowledge work

www.elsevierkennismanagement.nl

Frans Terhorst

frans.terhorst@elsevieropl.nl

Tel: 0650 244 103