Post on 22-Jun-2020
Voorwaarden Jucy NZ
Geldig van 01-04-2020 t/m 31-03-2021
Let op; teksten in dit document zijn in het Engels weergegeven vanwege het mogelijk verkeerd interpreteren van de algemene informatie en verzekeringsvoorwaarden. Mocht je vragen hebben over deze informatie, kun je contact opnemen met Travelhome.
BRANCH INFORMATION AND OPENING HOURS LOCATION ADDRESS HOURS
Auckland Airport
15 Jimmy Ward Crescent, Auckland Airport 2022
Mon- Sun 8am - 6pm
(Closed Christmas Day)
Wellington Airport
13 Jean Batten Street, Rongotai, Wellington 6022
Mon -Fri 8am - 5pm
Sat – Sun 9am - 5pm
(Closed Christmas Day)
Christchurch Airport
157 Orchard Road, Mustang Park, Christchurch 8051
Mon – Fri 8am - 6pm
Sat –Sun 8am – 5pm
(Closed Christmas Day)
Queenstown Airport
Queenstown Airport, Sir Henry Wrigley Drive, 9300
Pre- Booked Car Hire
Mon- Sun 8am - 5.30
Mon – Sun 8am – 20 mins after last flight
(Closed Christmas Day)
FLEX RATES AND INCLUSIONS
WHAT ARE JUCY FLEX RATES
The Flex rates allow JUCY to offer flexible pricing and gives our partners the opportunity to secure the
best possible rate at the time of booking. The Flex system is based on a very simple system of supply
and demand, therefore if there are large numbers of fleet available at a branch then the rate will be
lower and if there is limited availability at any branch the rate will be higher.
All daily rates are calculated in $NZD and include 15% GST
Rate resets apply every 7th day
Pick up date and location determine the daily rate
Minimum hire periods apply
INCLUDED IN NET RATE
Basic cover with an excess/deductible
GST 15%
24/7 roadside assistance
Unlimited kilometres
Kitchen Kit
Personal Kits
EXCLUDED IN NET RATE
Excess reduction options
Optional Extras
Any applicable mandatory fees
Credit card fees 2%
THE FLEET
CABANA
CHASER
COASTER
COMPASS
CONDO
EV
DISCOUNTS
A Long-Term hire discount will apply when travelling for over 21 days
21 Days+ 5% discount applies
31 Days+10% discount applies
41 Days + 15% discount applies
MULTIPLE RENTALS
A 5% multiple hire discount applies to any customer who hires a JUCY vehicle consecutively within a 3-
month period in USA, Canada, Australia and New Zealand.
If drop off of a JUCY vehicle and pickup of the new vehicle occurs on the same day, then a day will be
charged for each vehicle. Multiple rentals are considered separate rentals under the one-way and
minimum rental period conditions and the discount will apply from the 2nd booking onwards.
DISCOUNTED JUCY PRODUCTS
At JUCY we are more than just cars and campervans and we love to reward our customers with
discounted pricing on our other JUCY brands. A discount of 10% applies on every JUCY snooze booking
where the stay commences 3 days before, during or 3 days after. Main driver of the JUCY rental go free
on JUCY Milford cruise booking, where the tour commences during the JUCY vehicle hire. (please note
discount applies to boat tour only).
TRANSFERS JUCY operates a free Airport shuttle to our Auckland Airport, Wellington Airport and Christchurch
Airport locations during opening hours.
Once the customers arrive at the airport and have cleared customs and collected their baggage they
need to call JUCY on 0800 399 736 (NZ Freephone) and select option 1 to arrange a shuttle transfer. The
latest shuttle run from the airport is 30 minutes before closing.
Customer collecting a vehicle from our Queenstown Airport location can do so by visiting our in
terminal airport desk. DRIVER’S LICENCE AND MINIMUM AGE Drivers must be 18 years of age or over. A current and full motor vehicle driver’s licence is required and
must be produced upon vehicle collection. Should a foreign licence be in a language other than English,
it must be accompanied by a current international driving permit issued in the same country as the
driver’s licence was issued. An accredited English translation will be accepted in Lieu of an international
driver’s licence.
BOOKING DURATION A standard minimum hire period of 5 days applies to all JUCY bookings unless communicated otherwise
via email. JUCY minimum hire periods are set based on supply, demand and distribution and are subject
to change at short notice.
CREDITCARD COSTS, EXCHANGE RATES, FEES AND TAXES
MANDATORY FEES - PREMIUM LOCATION FEES CAMPERVAN
Auckland Airport $12
Wellington Airport $12
Christchurch Airport $12
Queenstown Airport $95
The premium location fee covers the operating costs associated with being on airport premises for the
convenience of our customers and is charged based on the pick-up location.
All Camper bookings dropping off or picking up from Queenstown Airport will be charged a
Queenstown Location fee of $95
ROAD USER CHARGE FEES
In New Zealand diesel vehicles are charged a levy on distance travelled on NZ roads, road user charges
are fees are calculated on the return of the vehicle and are based on kilometre travelled
RUC Fee $0.062 per kilometre
EXCHANGE RATE / CURRENCY VARIATIONS
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could
be some variance in the amount refunded compared to the amount initially charged.
INFRINGEMENTS AND ADMINISTRATION FEES
Customers are responsible for paying all parking citations, tolls, fines and other fees/penalties
associated with their hire. There will be an NZ $60 infringement fee and NZ $30 toll fee for all
tolls/infringements that are processed by JUCY New Zealand.
ONE-WAY BOOKINGS JUCY allows our customers the flexibility of returning their campervans to a different location to where
they collected from. Please see
applicable one-way fees below
For Pick-ups between 1st May and 30th September:
A one-way fee of NZ $100 applies where the pick up originates from the North island and
returns to the South Island
A one-way fee of NZ $50 applies where pick up originates from Christchurch to Queenstown or
vice versa
A one-way fee of NZ $50 applies where the pick up originates from Auckland and returns to
Wellington.
For Pick-ups between 1st October and 30th April:
A one-way fee of NZ $250 applies where the pick up originates from the North Island and return
to the South Island
A one-way fee of NZ $150 applies where the pick up originates from the South Island to the
North Island
A one-way fee of NZ $75 applies where the pick up originates from Christchurch to Queenstown
or vice versa
A one-way fee of NZ $200 applies where the pick up originates from Auckland and returns to
Wellington
INSURANCE
BOND
To keep this simple – if the customer chooses to go with the risk taker option the bond payment will
depend on the vehicle type chosen.
The bond payment will be debited to the credit card on collection of the vehicle. The credit card holder
must be present and able to sign of the bond at the time of collection. The bond, and associated credit
card fees are fully refundable provided the terms are met. The campervan simply needs to be returned
on time and full of fuel to the JUCY location booked. Credit card refunds including bond refunds can
take up to 14 working days depending on the customers bank.
If there is damage to the campervan on its return or any other terms of the rental contract have not
been met, the bond will be used to cover the cost up to relevant liability. If the terms of rental contract
are breached, and the bond is insufficient to cover the damage, any extra costs will be charged.
TRAVEL INSURANCE
For peace of mind, JUCY strongly recommend that all of our customers take the highest level of private
travel insurance.
JUCY NEW ZEALAND EXCESS LIABILITY OPTIONS
NOTE
• For hires of 51 days and over, a maximum of 50 days excess reduction premium will be charged.
• JUCY’s excess reduction options are null and void if any of the Rental Agreement terms and conditions are breached , in which case hirer will be liable for the full cost of damage. For more information please
see JUCY Ts & Cs.
• It is hirer's responsibility to collect accurate third party details in the event of an accident, regardless of
what excess reduction cover hirer has taken, and regardless also of fault.
• If Stress Free Plus excess reduction is not taken, and roof/rooftop pod damage or single vehicle rollover
incident occurs, a charge of up to $5,000 will apply to cover damage to the JUCY vehicle and any third
party vehicle and/or property.
• Road user surcharges:
- RUC’s are duty/tax that is payable to the NZTA on diesel fueled vehicles, which goes towards the
upkeep of New Zealand’s roads. This is charged retrospectively on a user pays basis. Duty on
petrol fueled vehicles on the other hand is collected at the point of sale as part of the total fuel
purchase price.
- RUC charges will be collected from the hirer at the end of the hire for Coaster and Compass
campers where you have booked Stress Free or Risk Taker excess reduction. RUC charges will also
apply to Stress Free Plus excess reduction bookings (for Coaster and Compass) made on/after the
1st August 2019 for pick-ups on/after the 1st April 2020.
- For guidance; as at July 2019, the RUC rate was $0.072 cents per kilometer (i.e. $72.00 per
1,000km). This is subject to change at NZTA discretion however, so JUCY reserves the right to
adjust the RUC charge rate that we pass on to hirers in accordance with NZTA rate changes. • If Risk Taker excess reduction is chosen:
- A bond to cover the excess will be pre-authorised for security on the hirer’s credit card for the
duration of the rental, even if hirer has alternative insurance with another provider. All or part of
this bond will be claimed by JUCY in the event of an accident and will be retained until the value
of the damage is determined. Any balance between the bond and the damage cost will be
returned as soon as is practical.
- Any costs to repair damage caused by a third party may not be recoverable as insurance is not
compulsory in New Zealand.
NOTE
• For hires of 51 days and over, a maximum of 50 days excess reduction premium will be charged.
• JUCY’s excess reduction options are null and void if any of the Rental Agreement terms and conditions are breached , in which case hirer will be liable for the full cost of damage. For more information please
see JUCY Ts & Cs.
• It is hirer's responsibility to collect accurate third party details in the event of an accident, regardless of
what excess reduction cover hirer has taken, and regardless also of fault.
• If Stress Free Plus excess reduction is not taken, and roof/rooftop pod damage or single vehicle rollover
incident occurs, a charge of up to $5,000 will apply to cover damage to the JUCY vehicle and any third
party vehicle and/or property.
• If Risk Taker excess reduction is chosen:
- A bond to cover the excess will be pre-authorised for security on the hirer’s credit card for the
duration of the rental, even if hirer has alternative insurance with another provider. All or part of
this bond will be claimed by JUCY in the event of an accident and will be retained until the value
of the damage is determined. Any balance between the bond and the damage cost will be
returned as soon as is practical.
- Any costs to repair damage caused by a third party may not be recoverable as insurance is not
compulsory in New Zealand.
TRAVEL RESTRICTIONS We are happy for our customers to roam far and wide, but we do have some restrictions. The vehicle
should not be used in any offroad conditions including unsealed/unformed roads (being a road not
sealed with hard material such as tar, bitumen or concrete), fire trails, beaches, sand, tracks, fields or
paddocks. The only exception to this is reasonable use of access roads to recognised commercial
campgrounds up to 12 kilometres.
INVENTORY
INCLUDED WITH VEHICLE
All cutlery and dinnerware
Linen, pillows and duvet
Bath towels and tea towel
Frying pan, saucepan, kettle and bowls
Can/bottle opener and kitchen utensils
Bucket and cleaning equipments
AA roadside breakdown assistance
Unlimited kilometers
CHANGES & CANCELLATIONS
AMENDMENT POLICY
Before collection of the vehicle: JUCY understands that sometimes things change. If this is the case, any
amendments made to a booking will be calculated by using the higher one of two rates, either the
original Flex rate or the Flex rate current at the time of the booking alteration.
Any amendments to the category are considered a new booking and cancellation fees may apply to the
new booking. The first booking amendment will incur no charge. Any subsequent changes are charged
at $25 per amendment request.
After collection of the vehicle: Amendments to the drop off location after the rental has commenced
must be approved by JUCY, if approved one-way fees may apply.
Rental extensions whilst on hire must be approved by JUCY and are subject to availability.
CANCELLATION POLICY
In case of a cancellation, the below terms apply:
If cancelled 91+ days prior to pick up – No fee (booking deposit refundable)
If cancelled 90 to 22 days prior to pick up – 10% of the Rental
If cancelled 21 to 7 Days prior to pick up – 20% of the Rental
If cancelled 6 to 1 days prior to pick up – 50% of the Rental
If cancelled on day of pick up or no show – 100% of the Rental
If the vehicle is returned early there is no refund for unused hire days.
TERMS & CONDITIONS
CHANGE OF CAMPERVAN
We understand that our customers’ needs are different and therefore our Campervans can be requested
by category, however not by make or model. We always do our best to accommodate requests,
however should the campervan booked be unavailable due to unforeseen circumstances, we will
substitute the booked campervan with an alternative available campervan at the time of pick-up, at no
extra cost. Any changes made to the booked campervan and agreed to by the customer do not entitle
the customer to a refund. In the event of no alternative campervan being available to the customer,
JUCY’s liability is limited to a refund of the hire charge.
CUSTOMER OBLIGATIONS
JUCY reserves the right to refuse any rental at our discretion.
Vehicles are provided in a clean and tidy manner and should be returned in a similar state. Animals and
smoking are not permitted in the vehicle. A cleaning fee of up to $250 for general cleaning and up to
$500 for grey water/toilet cleaning may apply.
If the vehicle is returned late, a full hire day applies for each day until the vehicle is returned.
An additional unauthorised extension fee of up to $500 may apply.
There are no refunds for early return and additional fees will apply if the vehicle is returned to
an alternative location without prior approval from JUCY in writing.
With Risk Taker and Stress Free cover - if the vehicle is involved in a single-vehicle rollover, or
the roof(also rooftop pod) of the vehicle is damaged because of any single vehicle incident or
accident, the hirer is liable for costs up to $5000.
Failure to return the vehicle full of petrol, diesel and/or LPG tanks (where applicable) will incur
a $20 administration fee as well as the cost of refill.
JUCY should be notified of any accident, mechanical breakdown, or equipment failure within 24
hours of it occurring JUCY does not cover loss or damage to any personal belongings.
The hirer is liable for all costs associated in replacing keys which have been lost, broken or
damaged and/or the cost of retrieval of keys which have been locked inside a vehicle. Please
note a replacement key could be up to $1000 plus associated costs to the event.
JUCY New Zealand trade rental rates and conditions are subject to change without notice.
JUCY New Zealand Car & Camper Terms and Conditions are the governing terms of the customers hire.
This document is a summary of some of the JUCY rental conditions available when the hire is collected.
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