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Persoonlijke hulp voor 150.000 verschillende producten in meer dan 100 landen

Jeroen Marttin (@jeroentj)Social Media Care Operations Manager03-12-2015: Social Service Congres

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Waarom doet Philips aan Social Care

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“It works well - but doesn't last” [-reviewer Scratch21 op onze Australische website]

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Wie doet bij Philips aan Social Care

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Argentina Australia

India

Bangladesh

Belarus

Benelux

Bolivia

Brazil

China

Colombia

Croatia

DACH

Ecuador

Egypt

El Salvador

France

Hong Kong

New Zealand

HungaryIberia

Indonesia

IsraelItalyJapan

Jordan

Kenya

KoreaLibya

MalaysiaMaldives

Malta

MexicoNepal

Niger

Nigeria

Nordics

Oman Pakistan

Paraguay

Peru

Philippines

Poland

Romania

Serbia

SeychellesSingapore

South Africa

TaiwanThailandTrinidad & Tobago

Tunisia

Turkey

UKI Ukraine

UAE

USA

Canada

Vietnam

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Wat doet Philips aan Social Care

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Succes?

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Mensen

Training

Management

Proces

Tool

Reporting

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Very positive

Positive

Neutral

Negative

Very negative

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10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Positive evolution

No evolution

Negative evolution

First post sentiment Last post sentiment

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