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The ERP industry`s best kept secretabas receives excellent ratings at ERP satisfaction surveys
(excerpt from the studies: ERP in practice, i2s, Konradin ERP Study and ERP-Z)
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Customer Satisfaction
Selecting an ERP system is a critical business decision. Market share, brandawareness or functionality do not on their own guarantee an ideal selection.
Market surveys can provide clarity and information from real users whenconsidering a new ERP provider. According to third-party studies, abas users
have been among the most satisfied.Important questions to ask include: How satisfied are ERP users with their solution? Howdo users rate their software vendors? What is important to ERP users? The results confirmthat abas is the best decision for a cost-effective, adaptive and high-performance ERPsolution. For years, abas users have been among those most satisfied and rate abasBusiness Suite in ERP studies, such as i2s, Trovarit and Konradin ERP study with top grades.
We have a high demand for software flexibility because we have to cover very differentbusiness areas and processes, and the tasks often change due to the growth of Pankl. Generally,
in the motorsports industry we must work with very short time periods from development to supply. This involves a high level of detailed and flexible planning. Also, extremely short lead times must be realized in production. The abas ERP complete solution supports us optimally in this aspect. Daniel Konrad, ERP Manager, Pankl Racing Systems AG
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That is important for ERP users!
Expectations users have of their business software and to which degree
these expectations are met are decisive factors for customer satisfaction.
Use in practice which is realized by an ERP system is also important for user
satisfaction.
Examples of user expectations regarding ERP providers and ERP solutions:
Future-proof and investment secure business software which keeps up to date with the
technology status even in 10 years
A long-term release strategy and continual, unlimited development of the software Representation of standard business processes
Full integration of all functions
Industry sector know-how
Adaptability to company-specific tasks
Workplace tailored to individual requirements
User-friendliness and easy learnability
Reliability of the ERP provider or system vendor
Support during implementation and upgrade
Responding to customer requirements
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Trovarit study: Comparing ERP software solutions
The importance of ERP in midsize companies facing resource challengescannot be underestimated. How satisfied are users with their solutions andthe benefits their ERP systems provide? To answer these questions, Trovarit,
together with their partners, performed their sixth study since 2004 to seeexactly how ERP systems are being used. The study brought to light details
about which systems companies are actually implementing and exactly howsatisfied users are with the daily operation of these systems. The study was
based on a survey conducted between the end of March and middle of July,2012. The survey included 2,518 companies. After a rigorous quality review, a
total of 2,159 evaluations were used to determine the final ratings.
Total satisfaction with softwarepartner and system
.
abas
Dynamics AXIN:ERP
oxaionproALPHA
FEPA
SIVAS
GUS OS
GODYO P/4Infor COM
infra:NET
Infor LN
PSIpentaDynamics NAV
SAP ERP
CANIAS
ams.erp
Comarch ERPEnterpriseFOSS
Infor ASAPplus
IFS Applications
Infor Blending
2012, Trovarit AG, AachenTotalsatisfactionw
ithsoftwarepartner(1.0poor,5.0verygood)
Total satisfaction with system (1.0 poor, 5.0 very good)
3.50 3.70 3.90 4.10 4.30 4.50
4.50
4.30
4.10
3.90
3.70
3.50
Legend: Primary customers
Large companies (500+ employees)
Medium companies (100-499 employees)
Small companies (
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Areas for improvement according to the users:
Excerpt from the study: "Additionally, the upgrade compatibility of the ERP installation,
deficits in the area of user friendliness, and lack of flexibility of the ERP software were amongthe main critique points of the users. The cost and effort involved with updates and releasechanges was more strongly criticized than in 2010"
Flexibility and upgrade compatibility abas receives excellent ratings:
abas Business Suite was rated the best system for combined satisfaction with flexibilityand upgrade compatibility.
ERP in operation: User satisfaction, benefits & perspectives
Percentage of projects
The most pressing problems for ERP operation according to users(multiple answers allowed)
0% 10% 20% 30% 40%
Performance*
Release/Upgrade effort
Ergonomics
Customizability/Flexibility
Data maintenance effort
Support reaction time
Interfaces
Functional support
Operation/Maintenance costs
Extent of support requirements
Data quality
Internal maintenance effort
Insufficient/Changing support personnel
Mobility/Web compatibility
Office integration
Older technologies
Hotline/Contact person competence
Inter-company integration
Strategy/Outlook of the provider
Maintenance concept
SME suitability/practicability
Other
None
2012, Trovarit AG, Aachen
2012 (n = 2,151)2010 (n = 1,841)*2012 asked for the first time
Performance*
Release/Upgrade effort
Ergonomics
Customizability/Flexibility
Data maintenance effort
Support reaction time
Interfaces
Satisfaction with flexibility and upgrade compatibility of the softwarein the peer group industrial SMEs (50-499 employees)
Legend: Primary customers
Large companies (500+ employees)
Medium companies (100-499 employees)Small companies (
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ERP in practice: User satisfaction 2012/2013 in the automotive industryabas receives top ratings by users in the automotive industry
We are a company with know-how of a whole century and have clear goals to cover in the future.To achieve those goals, a key point is the implementation of a new ERP system, which is able
to optimize the whole workflows in the company. Thats why we choose abas. Lorenzo Mendieta, President, Alcorta Forging Group
abas
Infor COM
Infor Xpert
PSIpenta
SAP ERP
FOSS
APplus
2012, Trovarit AG, AachenTotalsatisfactionwithprovider(1.0poor,5.0verygood)
Total satisfaction with system (1.0 poor, 5.0 very good)
3.40 3.60 3.80 4.00 4.20 4.40
4.20
4.00
3.80
3.60
3.40
3.20
Legend: Primary customers
Large companies (500+ employees)
Medium companies (100-499 employees)
Small companies (
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ERP in practice: User satisfaction 2012/2013 in themechanical and plant engineering industry
We have relied on abas since 1993. The software enables us to remain competitivein a global market and helps us achieve our goal of constant improvement,
which ensures long-term success and continued innovation. Christian Dietl, Managing Director ABEL Pump Technology
abas
4.40
4.30
4.20
4.10
4.00
3.90
3.80
3.70
3.60
3.50
3.40
3.30
3.30 3.40 3.50 3.60 3.70 3.80 3 .90 4.00 4.10 4.20 4.30 4.40
Total satisfaction with system (1.0 - poor, 5.0 - very good)
Total satisfaction indexExcerpt "Mechanical & plant engineering"
Medium
Totalsatisfactionwithprovider(1
.0-poor,5.0-verygood)
Legend: Primary customers
Large companies (500+ employees)
Medium companies (100-499 employees)
Small companies (1000 installations.
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i2s:Global ERP user satisfaction survey
The first global ERP user satisfaction survey, carried out by i2s consultantsfrom Zurich asked 1,923 users from 17 countries how satisfied they were with
their software. The ERP systems which had enough international responseswere included in the global survey.
Global ERP user satisfaction survey: 1,923 Interviews from 17 countries
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abas ranks #1 in user satisfaction!
Global user satisfaction portfolio
abas
Satisfaction with ERP system
x-axis: Satisfaction with the software (The further to the right on the x-axis, the greater the satisfation of the users)y-axis: Satisfaction with the partner (The higher on the axis, the greater the satisfation of the users)
proalpha
Comarch ERP Enterprise
PSIpenta
Microsoft NAV
Lawson M3
Infor LN
Below average Above average
SatisfactionwithERPpartner
Belowaverage
Aboveaverage
IFS
SAP ERP
Microsoft AX
i2s research 2011
With abas, we have a paperless office and a direct interfaceto the master system in Germany.
Mrs. Manali Inamdar, Zoller India
abas Business Suite: top ranked in user satisfaction and recommendationsRegarding customer satisfaction, software satisfaction and supporting partner satisfaction,the abas Business Suite is top ranking in the internationally implemented ERP systems. Thesurvey gives information divided up by region: abas gets the most recommendations for
their software and the system partner in globally implemented ERP systems.
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We have very high requirements regarding flexibility of the software sincewe have to cover very different business areas and processes and also because
requirements change often due to Pankls growth.Generally, in the car racing industry we must, for example, work with
very short periods from development to supply. This means we must
plan in detail and flexibly. Extremely short processing periods mustalso be realized. The abas Business Suite optimally supports us here. Daniel Konrad, ERP Manager, Pankl Racing Systems
Recommendation:
In connection with user satisfaction it is also interesting to know if the solution used wouldbe recommended to others. The survey also provides answers to this question, according toregion.
Software / partner recommendation portfolio
proalpha
Comarch ERP Enterprise
PSIpentaMicrosoft NAV
Lawson M3
Infor LN
Less software recommendations
More software recommendations
LessERPpartner
recommendation
MoreERPpartnerrecom
mendation
IFS SAP ERPMicrosoft AX
i2s research 2011
abas
X-axis: The further to the right on the axis, the more software recommendationsY-axis: The higher on the axis, the more ERP partner recommendations
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Time and effort for upgrade/release change
Ergonomics
Adaptability/Flexibility
Interfaces
Representation of business processes
15.5%
13.6%
13.5%
11.8%
11.4%
USER SATISFACTION ERP/BUSINESS SOFTWARE GERMANY 2010/2011 Trovarit AG / Aachen / www.erp-z.de, 2010
Average of all systemsabas
MBS Dynamics AX
oxaion
PSIpenta
proALPHA
Semiramis
InforCOM
APplus
MBS Dynamics NAV
3.81 4.11
3.84
3.72
3.71
3.63
3.60
3.36
3.23
3.07
Releaseability of the ERP system *
Trovarit AG / Aachen / www.erp-z.de, 2010
Average of all systems
abas
MBS Dynamics AX
APplus
oxaion
proALPHA
InforCOMSemiramis
MBS Dynamics NAV
PSIpenta
3.88
4.35
4.30
4.22
3.94
3.92
3.86 3.85
3.79
3.56
Adaptability of the ERP system*
Trovarit AG / Aachen / www.erp-z.de, 2010
Average of all systemsabas
oxaion
MBS Dynamics AX
Semiramis
proALPHA
PSIpenta
InforCOM
APplus
MBS Dynamics NAV
3.88 4.17
4.06
3.93
3.88
3.84
3.74
3.69
3.58
3.48
Support for upgrades/release change*
Trovarit AG / Aachen / www.erp-z.de, 2010
Average of all system
abas
oxaion
Semiramis
proALPHA
InforCOM
APplusMBS Dynamics AX
MBS Dynamics NAV
PSIpenta
3.90
4.08
4.06
3.96
3.89
3.88
3.87 3.74
3.71
3.58
Customizing*
Trovarit AG / Aachen / www.erp-z.de, 2010
* Excerpt from ERP-Z survey
The CabTec Group has been implementing and running ERP projects with ABAS Software AGand its partners for over 15 years.This long-term cooperation shows the capacity for innovation of
ABAS Software AG and re-confirms our choice of a very good business partner at that time. Fredy Zwyssig, CFO, CabTec Holding AG
Top 5 ERP requirements
5 = very good,1 = unsatisfactory
5 = very good,1 = unsatisfactory
5 = very good,1 = unsatisfactory
5 = very good,1 = unsatisfactory
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ERP study 2011
Average
abas
oxaion
Dynamics NAV
Dynamics AX
FOSS
proALPHASage ERP
PSIpenta
2.2
1.9
1.9
2.0
2.0
2.1
2.3 2.3
2.4
User friendliness of the system
ERP study 2011
Average
abas
Sage ERP
oxaion
Dynamics AX
Dynamics NAV
PSIpentaFOSS
proALPHA
2.3
2.0
2.0
2.0
2.1
2.1
2.1 2.3
2.3
Adaptation to company-specific interests
Average
Dependability/adherence to commitments by the service partner
Good upgrade support
Good implementation support
Incorporation of requests and suggestions
Good helpdesk quality
High quality of training
Good quality of industry sector-specific consultation
ERP study 2011
1.9
1.7
1.8
1.8
1.9
1.9
2.0
2.0
Importance of the service criteria of a software partner
Index representation ofthe rating in relation to theaverage score of all systems(= 100%) in abas
Learnability of the system
User friendliness of the system
Orientation toward specific needs of the industry sector
Adaptability to company-specific and individual interests
Price/Performance ratio of the solution
Openness of the system to integrating further modules
Benefits through release changes
102
103
102
103
105
101
103
ERP study 2011
abas receives excellent ratings for all criteria
What factors contribute mostto the user satisfaction of the
implemented ERP system?As part of the study, users
were asked aboutthe importance of eachperformance criteria in theevaluation of ERP software.
(1- very important,6 - not important at all)
(1- very important, 6 - not important at all)
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Average
Dependability/adherence to commitments by the service partner
Good upgrade support
Good implementation support
Incorporation of requests and suggestions
Good helpdesk quality
High quality of training
Good quality of industry sector-specific consultation
ERP study 2011
1.9
1.7
1.8
1.8
1.9
1.9
2.0
2.0
Importance of the service criteria of a software partner
User satisfaction of software partner
ERP study 2011
Average
abas
Dynamics NAV
Sage ERP
Dynamics AX
FOSS
oxaion
proALPHA
PSIpenta
2.2
1.8
1.8
1.8
1.9
2.0
2.0
2.2
2.2
Dependability of the contract partner
ERP study 2011
Quality of training
Average
abas
Dynamics NAV
Dynamics AX
FOSS
oxaion
proALPHA
PSIpenta
Sage ERP
2.3
1.9
1.9
2.0
2.0
2.1
2.1
2.3
2.3
ERP study 2011
Upgrade support of contract partner
Average
Sage ERP
abas
Dynamics NAV
FOSS
Dynamics AX
oxaion
proALPHA
PSIpenta
2.1
1.8
1.9
1.9
1.9
2.0
2.1
2.2
2.2
ERP study 2011
Average
abas
FOSS
oxaion
Sage ERP
Dynamics NAV
Dynamics AX
PSIpenta
proALPHA
2.2
1.8
1.9
1.9
1.9
2.0
2.0
2.2
2.3
Incorporation of requests and suggestionsof the selected contract partner
Which ERP services are ofhigh value for the user?Among the most important
criteria is the reliability ofthe software partner
(1- very important,6 - not important at all)
(1 - very satisfied, 6 - very unsatisfied)
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A common mind-set
Midsize businesses face a different set of challenges than large companies. Constrainton resources, managing multiple business roles, competing technologies, and a need tostandout based on superior customer service are high among these requirements.At abas, we understand these drivers because we face the same challenges. Our imple-mentation method and support system are designed to help you achieve real benefits withminimal disruptions. As a midsize company, we recognize the need for efficient innovation
in processes, technology and products to help achieve success.
ABAS Software AG is ISO 9001 certified. abas has the coveted certification for development,
sales, implementation and customization of international ERP standard software. ISO 9001
is the globally recognized quality management standard intended to increase efficiencyand adherence to corporate objectives in order to benefit clients and stakeholders.
abas has shown that quality management is consistent throughout the company andensures the provision of quality products and services from the core software providerin Germany. Furthermore, the exact description of processes and goals demonstrates a
commitment to security and ef ficiency throughout the company.
ABAS Software AG headquarter in Karlsruhe, Germany
ABAS Software AG is ISO 9001 certified.
By a midsize business for a midsize business
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