7a ERP Upgrade

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    Volkmar PraumSenior Business Consultant

    Solut ion Manager for

    ERP Upgrade

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    Customer Chal lenges

    Upgrade Roadm ap in Solut ion Manager

    Agenda

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    Cust om er N eeds and Chal lengesSurrounding an SAP Upgrade / Trans i t ion

    CONCLUSION

    Depending on the complexity of the current SAP landscape, the customer'sexperiences and the project scope, customers face different challenges

    and need tailored assistance

    CUSTOMER CHALLENGES

    Source: SAP Upgrade Survey 2005 (450 interviews)0%

    10%

    20%

    30%

    40%

    50%

    Other

    Right timing for transition

    Define Value Proposition

    Justify budget for project

    Decide on target release

    Cost/effort estimation

    Upskill projet team

    Source: SAP Upgrade Survey 2005 (450 interviews)

    10%

    20%

    30%

    40%

    50%

    0% Other

    Project management

    IT infrastructure

    Technical upgrade /Minimum downtime

    Adapt application /Modification adjustment

    Efficient testing

    End-user trainung

    RUNNINGRun and incrementally improvetotal cost and value

    BUILDINGMinimize project costs and risksof business disruption

    PLANNINGDefine transition/upgrade strategyand project plan

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    Cust omer Upgrade Chal lenges Planning

    RUNNINGRun and incrementally improvetotal cost and value

    BUILDINGMinimize project costs and risk ofbusiness disruption

    PLANNINGDefine transition / upgrade strategy andproject plan

    Source: SAP Upgrade Survey 2005 (450 interviews)

    0%

    10%

    20%

    30%

    40%

    50%

    Other

    Right timing for transition

    Define value proposition

    Justify budget for project

    Decide on target release

    Cost/effort estimation

    Up-skill project team

    Source: SAP Upgrade Survey 2005 (450 interviews)

    0%

    10%

    20%

    30%

    40%

    50%

    OtherOther

    Right timing for transitionRight timing for transition

    Define value propositionDefine value proposition

    Justify budget for projectJustify budget for project

    Decide on target releaseDecide on target release

    Cost/effort estimationCost/effort estimation

    Up-skill project teamUp-skill project team

    Strategic advice on mySAP ERP transition

    Impact on existing SAPsolution Up-skill project team

    Project charter(cost/effort estimation)

    Value proposition /business case definition

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    Global Serv ic e Por t fo l io fo r m ySAP ERP2005 Planning

    RUNNINGRun and incrementally improvetotal cost and value

    BUILDINGMinimize project costs and risk ofbusiness disruption

    PLANNINGDefine transition / upgrade strategyand project plan

    SAP Accelerated ValueAssessment for mySAP ERP

    SAP Value Assessment

    SAP Upgrade Assessment

    SAP ESA Roadmap WorkshopSAP Netweaver Reference

    Architecture WorkshopSAP System Landscape

    SelectionmySAP ERP Technology

    WorkshopSAP System Sizing

    SAP Empowering f. UpgradeSAP Upgrade TrainingSolution Architect & Solution

    Overview TrainingSAP Customer & Project

    Team Training

    SAP Quick UpgradeEvaluation

    mySAP ERP Solution BrowserSAP Business MapsStatement of DirectionValue of Upgrade Document

    SAP Upgrade Experience DBSAP Scenario & Process

    Component ListSAP Upgrade Masterguide

    mySAP ERP UpgradeAspects

    SAP Upgrade Road Map

    Tools & ContentSAP Upgrade Information Center

    Strategic advice on mySAP ERP transition

    Impact on existing SAP

    solutionUp-skill project team

    Project charter

    (cost/effort estimation)

    Value proposition /

    business case definitionCompleteExecution

    Expert

    Guidance

    QualityManage-ment

    Enabling

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    Globa l Serv ice Port fo l i o fo r m ySAP ERP2005 Bu ild ing

    SAP Modification Assess-ment for ESS/MSS

    SAP ABAP ListViewer(ALV) Conversion Service

    SAP End User TrainingSAP Customer &Project Team Training

    Managed Services: SAP Evaluation / Implementation / Application Hosting

    SAP Data VolumeManagement

    SAP Client TransitionService

    SAP System LandscapeOperation Support

    SAP DowntimeAssessment

    Performing TechnicalUpgrade

    SAP Test ManagementOptimization

    SAP UpgradeWeekendSupport

    SAP GoingLiveFunctional UpgradeCheck

    SAP Upgrade Coach

    SAP Safeguarding Upgrade

    SAP SolutionManagement Assessmentfor Upgrade

    SAP KnowledgeTransfer Optimization

    RUNNING

    Run and incrementally improvetotal cost and value

    PLANNING

    Define transition / upgrade strategy andproject plan

    BUILDINGMinimize project costs and risk ofbusiness disruption

    CompleteExecution

    ExpertGuidance

    Quality

    Manage-ment

    Enabling

    SAP Quick SizerNetwork Sizing

    Whitepaper

    SAP System SwitchSAP Software Lifecycle

    Manager

    SAP Modification AssistentASU Tool BoxRelease Notes

    eCATTSAP Test Data

    Migration Server

    SAP TutorRWD Info PakSAP Learning Solution

    Tools & Content

    SAP Upgrade Roadmap and SAP Solution Manager

    Technical

    deployment

    IT Infrastructure

    adjustment

    TestingAppl. configuration /

    Modification adjustment

    End user

    training

    Project and risk management

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    Source: SAP Upgrade Survey 2005 (450 interviews)

    10%

    20%

    30%

    40%

    50%

    Source: SAP Upgrade Survey 2005 (450 interviews)

    10%

    20%

    30%

    40%

    50%

    SAP Upgrade Roadmap and SAP So lu t i on Manager A t t ack s Know nCost Dr ive rs

    IT infrastructure

    Technical upgrade / Minimum downtime Adapt application / Modification adjustment

    Project management End-User training

    Efficient testing

    Change Management

    E-Learning Management

    Test Management

    Upgrade Roadmap

    SAP Solut ion Manag er

    SAP Downtime AssessmentSAP Modification Clearing Service

    SAP Test ManagementOptimization

    SAP Solut ion Mana geras Servic e Plat form

    SAP Solut ion Mana geras Servic e Plat form

    Upgrade Servic es

    Others

    SAP Knowledge Transfer

    Optimization

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    SAP Upgrade RoadmapSAP Upgrade Info Center

    SAP Upgrades: K ey Inform at ion Sourc es

    pow ered by SAP Suppor t Por t a l(ht tp: / /serv ice.sap.com/upgrade)

    pow ered by SAP Solut ion Manager

    In format ion Sources

    RUNNINGRun and incrementally improvetotal cost and value

    BUILDINGMinimize project costs and risksof business disruption

    PLANNINGDefine transition/upgrade strategyand project plan

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    Customer Chal lenges

    Upgrade Roadm ap in Solut ion Manager

    Agenda

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    SAP Upgrade Roadm ap Overv iew

    DESCRIPTION

    BENEFITS

    Repeatable approach that helps to mitigaterisks, attack key time consumers andreduce costs and effort

    Central point of access to upgrade project

    information and integrated use with SAPSolution Manager

    EXAMPLE

    Content updates by mySAP ERP upgrade path (11/2005) SAP's standard methodology to plan andexecute the upgrade of an SAP solution

    Content: Best practices and templates forproject management, functional and

    technical aspects facilitating key tasks ofthe entire project team

    Formats:

    HTML version on SAP Upgrade Info Center

    SAP Solution Manager format: starting with

    ST-ICO140, latest updates in ST-ICO150(SP1)

    45 (16 unique)SAP XSS 6.0SAP XSS 5.0

    42 (15 unique)XECO 5.0ISA WAC 4.0

    SAP cProjects 4.0

    SAP E-Recruting 6.0

    FSCM 6.0

    SAP SEM 6.0

    SAP LearningSolution 6.0

    SAP ECC 6.0

    Target Release

    57 (14 unique)SAP cProjects 2.0 3.1

    48 (17 unique)SAP E-Recruting 2.0 and 3.0

    63 (22 unique)FSCM 2.0 and 3.0

    48 (17 unique)SAP SEM 3.0 4.0

    54 (19 unique)SAP Learning Solution 2.0and 3.0

    134 (22 unique)SAP R/3 3.1i SAP ECC 5.0

    AcceleratorsSource-Release

    45 (16 unique)SAP XSS 6.0SAP XSS 5.0

    42 (15 unique)XECO 5.0ISA WAC 4.0

    SAP cProjects 4.0

    SAP E-Recruting 6.0

    FSCM 6.0

    SAP SEM 6.0

    SAP LearningSolution 6.0

    SAP ECC 6.0

    Target Release

    57 (14 unique)SAP cProjects 2.0 3.1

    48 (17 unique)SAP E-Recruting 2.0 and 3.0

    63 (22 unique)FSCM 2.0 and 3.0

    48 (17 unique)SAP SEM 3.0 4.0

    54 (19 unique)SAP Learning Solution 2.0and 3.0

    134 (22 unique)SAP R/3 3.1i SAP ECC 5.0

    AcceleratorsSource-Release

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    The nav igat i on st r uc t u rec o nsi st s of : Phases

    Work packages

    Activities/Deliverables

    Tasks/Methods

    A ligned t o t h e st r uc t u reare: Milestones

    Upgrade Services

    Topic descriptions

    Accelerators

    SAP Upgrade Roadmap Conc ept (1 /3 )

    One-s tep acc ess t o essen t i al SAP upg rade know ledge

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    SAP Upgrade Roadmap Conc ept (2 /3 )

    ProjectPreparation

    ProjectPreparation

    UpgradeBlueprintUpgradeBlueprint

    UpgradeRealizationUpgrade

    RealizationFinal Preparation

    for CutoverFinal Preparation

    for CutoverProduction Cut-over & SupportProduction Cut-over & Support

    Work package 1

    Activity / Deliverable 1

    Work package 2

    Task/Method 1

    Task/Method 2

    Activity / Deliverable 2

    Activity / Deliverable 3

    Task/Method 1

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    How -To Area:Topics that describe how tocomplete a deliverable withthe following structure:

    Content

    Prerequisites

    Procedure

    Result

    Acc e lera to r Area:Upgrade relevant links that

    facilitate the completion of adeliverable

    SAP Upgrade Roadmap Conc ept (3 /3 )

    How-Tos and acce le ra to rs linked along the roadmap structure,facilitate significantly the completion of key project activities / deliverables!

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    SAP Upgrade Roadm ap: Form at s

    HTML Version In SAP Solution Manager

    Purpose:

    Content in read-only format to learnand leverage available accelerators

    Purpose:

    Project-independent use:Tailored access to roadmap content

    Use in upgrade project:

    Track project progress along the

    work packages of the roadmap

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    SAP Upgrade Roadm ap - HTML Version

    Use of HTML Version Navigation with Web-Browser

    Read-only format

    Print content via Web-Browserfunctionality

    Download relevant accelerators

    Use of HTML Version Navigation with Web-Browser

    Read-only format

    Print content via Web-Browserfunctionality

    Download relevant accelerators

    One-s tep acc ess t o essen t i al SAP upg rade know ledge

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    SAP Upgrade Roadm ap in SAP Solu t ion Manager

    Ta ilo re d ac c es s t o a l l p ro j ec t re leva nt upg ra de i nf or m at i on!

    K ey Benef i ts : More transparency due to central project

    administration Increased efficiency because of central

    and tailored access to latest upgrade infos

    Acceleration/Automation of resourceconsuming project activities such astesting and end-user training

    K ey Benef i ts : More transparency due to central project

    administration

    Increased efficiency because of centraland tailored access to latest upgrade infos

    Acceleration/Automation of resourceconsuming project activities such astesting and end-user training

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    SAP Upgrade Roadm ap in SAP Solu t ion Manager

    Save t i me w i t h t a i l ored access to r el ev an t i nf orma t ion

    Use of f i l t e r opt i ons: by target release (e.g. CRM 4.0)

    by subject areas (e.g. Testing)

    by roles (e.g. project manager)

    Status, keywords or team member

    Use of f i l t e r opt ions: by target release (e.g. CRM 4.0)

    by subject areas (e.g. Testing)

    by roles (e.g. project manager)

    Status, keywords or team member

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    SAP Upgrade Roadm ap in SAP Solu t ion Manager

    Save t im e w i t h t a i lo red ac c ess t o re levant

    Fi l t e r roadm a p c o nt e nt byspec i f i c upgrade pa th , e .g .: R/3 3.1-ECC5.0 -> SAP ECC 6.0

    CRM 3.0/3.1 -> SAP CRM 5.0

    Fi lt e r roadm a p c o nt e nt byspec i f i c upgrade pat h , e .g .: R/3 3.1-ECC5.0 -> SAP ECC 6.0

    CRM 3.0/3.1 -> SAP CRM 5.0

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    SAP Upgrade Roadm ap in SAP Solu t ion Manager

    Addi t iona l features in pro jec t -spec i f ic use Central status and issue tracking

    Assign and monitor activities of responsible project team

    members Storage of project documents and flexible search by

    keywords

    Addi t iona l features in pro jec t -spec i f ic use Central status and issue tracking

    Assign and monitor activities of responsible project teammembers

    Storage of project documents and flexible search bykeywords

    Moni t o r k ey ac t i vi t ies w i t h c ent ra l pro jec t adm inis t ra t ion

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    Usage Guide - SAP So lut ion Manager in Upgrade Pro jec t s

    Read all the details in the usage guide Upgrade Projects with SAP Solution Manager

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    Addi t iona l In form at ion / L ink s

    Avai lab le ro l lou t m at er ia lSAP Upgrade Roadmap Overview Presentation

    SAP Solution Manager Usage Guide for Upgrade Projects

    SAP Upgrades driven by SAP Solution Manager

    SAP Info Article: Upgrading with the help of the SAP Solution Manager andthe SAP Upgrade Roadmap

    SAP Insider Article: How SAP Solution Manager can smooth Your next

    Upgrade Project

    SAP Upgrade Info Cent erHomepage: http://service.sap.com/upgrade

    Upgrade Services: http://service.sap.com/upgradeservices

    Upgrade Tools: http://service.sap.com/upgradetech

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    Volkmar Praum

    Senior Business Consultant

    Serv ic e Of fer ingSolut ion ManagerAutomat i sche Generi erung Ihres So lMan-Projek tesauf Basis des Business Proc ess Reposi t ory

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    Ausgangslage fr e inen Re leasew echse l

    Viele Unternehmen sehen sich vor dem Releasewechselmit der Forderung konfrontiert:

    eine Bestandsaufnahme (Ist- Aufnahme) ber die genutzten

    Geschftsprozesse und nicht genutzten Geschftsprozessezu machen

    um anschliessend im SAP Solution Manager eine

    Geschftsprozess-Struktur zu definieren und abzubilden, dieihren IST-Zustand reflektiert.

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    Pro jektherausforderung

    Account& Quotation

    AccountAccount& Quotation& Quotation

    Planning &Forecasting

    Planning &Planning &ForecastingForecasting Procurement

    ProcurementProcurement OperationsOperationsOperationsOrder

    Fulfillment

    OrderOrderFulfillmentFulfillment

    After SalesServices

    After SalesAfter SalesServicesServices

    ?

    ?

    ?

    ? ?

    ??

    ?

    ?

    Worauf muss ich mich fokussieren?

    Wie sind meine Geschftsprozesse

    implementiert?

    Welche Geschftsprozesse werden mitSAP untersttzt ?

    D S i i b bl i k

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    Der Serv ic e i m berbl ic k

    Auf Grund der produktiven Nutzung einer SAP-Instanz kann mitdiesem Service automatisch eine Abbildung der Geschftsprozesseim SAP Solution Manager erstellt werden.

    Dabei werden alle genutzten SAP-Transaktionen bercksichtigt, esknnen auch die Kundentransaktionen bercksichtigt werden.

    Die genutzte Transaktionssicht wird nun mit dem BPR (Business

    Process Repository) gemappt und kann als Prozesssicht in den SAPSolution Manager bernommen werden.

    Durch die zertifizierte Schnittstelle von SAP wird ein sauberes

    Dokumentieren in der SAP Solution Manager Baumstruktursichergestellt .

    D S i l P j k t b h l i

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    Account& Quotation

    AccountAccount& Quotation& Quotation

    Planning &Forecasting

    Planning &Planning &ForecastingForecasting Procurement

    ProcurementProcurement OperationsOperationsOperationsOrder

    Fulfillment

    OrderOrderFulfillmentFulfillment

    After SalesServices

    After SalesAfter SalesServicesServices

    ?

    ??

    ?

    ?

    ?SA

    PServ

    ice

    SAPS

    ervice

    addo

    nad

    don

    ProductionProductionplanningplanning

    Rep. ManufacturingRep. Manufacturing

    Material MgmtMaterial Mgmt

    BOM andBOM and

    Operation MgmtOperation Mgmt

    OrderOrderprocessingprocessing

    CapacityCapacityplanningplanning

    ConfectionConfection& Quality& Quality

    ShippingShipping

    PlanningPlanning

    Final ProductionFinal Production

    ServiceServiceConfirmationConfirmation

    InIn--HouseHouseRepairRepair

    WarrantyWarrantyRegistrationRegistration

    ServiceServiceContractContract

    ComplaintsComplaintsProcessingProcessing

    Assemble toAssemble to

    OrderOrder

    Der Serv ic e a ls Pro jek t besc h leun iger

    I dent i f izi er t d ie genutzten Gesc hf t sp rozesse auf der Bas is vom

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    Account& Quotation

    AccountAccount

    & Quotation& QuotationPlanning &Forecasting

    Planning &Planning &

    ForecastingForecasting ProcurementProcurementProcurement OperationsOperationsOperations

    OrderFulfillment

    OrderOrder

    FulfillmentFulfillmentAfter SalesServices

    After SalesAfter Sales

    ServicesServices

    BillingBilling

    AccountAccount

    ProcessingProcessing

    InquiryInquiry

    ProcessingProcessingRollingRollingforecastforecast

    EvaluatingEvaluatingVendorsVendors

    PurchasePurchaseOrderOrder

    ProductionProductionplanningplanning

    Rep. ManufacturingRep. Manufacturing

    Material MgmtMaterial Mgmt

    BOM andBOM and

    Operation MgmtOperation Mgmt

    OrderOrderprocessingprocessing

    CapacityCapacityplanningplanning

    ConfectionConfection& Quality& Quality

    ShippingShipping

    PlanningPlanning

    Final ProductionFinal Production

    ServiceServiceConfirmationConfirmation

    InIn--HouseHouseRepairRepair

    WarrantyWarrantyRegistrationRegistration

    ServiceServiceContractContract

    ComplaintsComplaintsProcessingProcessing

    Assemble toAssemble toOrderOrder

    DebitDebit

    MemoMemo

    HistoryHistoryconsumptionconsumption

    BudgetBudget

    CreditCreditMemoMemo

    I dent i f izi er t d ie genutzten Gesc hf t sp rozesse auf der Bas is vomBusiness Proc ess Reposi t ory

    Account& Quotation

    AccountAccount

    & Quotation& QuotationPlanning &Forecasting

    Planning &Planning &

    ForecastingForecasting ProcurementProcurementProcurement OperationsOperationsOperations

    OrderFulfillment

    OrderOrder

    FulfillmentFulfillmentAfter SalesServices

    After SalesAfter Sales

    ServicesServices

    BillingBilling

    AccountAccount

    ProcessingProcessing

    InquiryInquiry

    ProcessingProcessingRollingRollingforecastforecast

    EvaluatingEvaluatingVendorsVendors

    PurchasePurchaseOrderOrder

    ProductionProductionplanningplanning

    Rep. ManufacturingRep. Manufacturing

    Material MgmtMaterial Mgmt

    BOM andBOM and

    Operation MgmtOperation Mgmt

    OrderOrderprocessingprocessing

    CapacityCapacityplanningplanning

    ConfectionConfection& Quality& Quality

    ShippingShipping

    PlanningPlanning

    Final ProductionFinal Production

    ServiceServiceConfirmationConfirmation

    InIn--HouseHouseRepairRepair

    WarrantyWarrantyRegistrationRegistration

    ServiceServiceContractContract

    ComplaintsComplaintsProcessingProcessing

    Assemble toAssemble toOrderOrder

    DebitDebit

    MemoMemo

    HistoryHistoryconsumptionconsumption

    BudgetBudget

    CreditCreditMemoMemo

    Transactions

    Gen.

    Documentation

    Configuration

    A t t i h G i Ih S lM P j k t

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    Aut om at isc he Gener ierung Ihres SolMan-Pro jek t es

    Anweisung zu Transaktionen,Dokumentationen und Grafikin Bezug zur produktivenSystem Konfiguration

    Automatische Generierungeines Solution ManagerProjekts mit Bezug auf dasBusiness Process Repository

    KonfigurationstabellenKonfigurationstabellen

    Prozess GrafikProzess Grafik

    SAPReferenzdokumentation

    SAPReferenzdokumentation

    BenutzteTransaktionsanweisungen

    BenutzteTransaktionsanweisungen

    SAP Service

    Addit i l I f t i

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    Addit ional In format ion

    Selfstudy Learning Maps for SAP Solution Manager:

    www.service.sap.com/rkt-solman

    For more information, refer to the SAP Service Marketplace:

    www.service.sap.com/solutionmanager

    For detailed information on SAP Best Practices please refer to SAPService Marketplace and the SAP Help Portal:http://service.sap.com/bestpractices.

    http://help.sap.com SAP Best Practices

    Fragen ?

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    Fragen ?

    Vo lkmar PraumSAP Consulting / Education

    SAP (Sc hw eiz) AGAlthardstrasse 808105 Regensdorf

    T +41 58 871 61 11F +41 58 871 61 12M +49 172 714 11 84E [email protected]

    www.sap.com