Eng Erp Studies2013

8/11/2019 Eng Erp Studies2013

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The ERP industry`s best kept secretabas receives excellent ratings at ERP satisfaction surveys

(excerpt from the studies: ERP in practice, i2s, Konradin ERP Study and ERP-Z)


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Customer Satisfaction

Selecting an ERP system is a critical business decision. Market share, brandawareness or functionality do not on their own guarantee an ideal selection.

Market surveys can provide clarity and information from real users whenconsidering a new ERP provider. According to third-party studies, abas users

have been among the most satisfied.Important questions to ask include: How satisfied are ERP users with their solution? Howdo users rate their software vendors? What is important to ERP users? The results confirmthat abas is the best decision for a cost-effective, adaptive and high-performance ERPsolution. For years, abas users have been among those most satisfied and rate abasBusiness Suite in ERP studies, such as i2s, Trovarit and Konradin ERP study with top grades.

We have a high demand for software flexibility because we have to cover very differentbusiness areas and processes, and the tasks often change due to the growth of Pankl. Generally,

in the motorsports industry we must work with very short time periods from development to supply. This involves a high level of detailed and flexible planning. Also, extremely short lead times must be realized in production. The abas ERP complete solution supports us optimally in this aspect. Daniel Konrad, ERP Manager, Pankl Racing Systems AG


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That is important for ERP users!

Expectations users have of their business software and to which degree

these expectations are met are decisive factors for customer satisfaction.

Use in practice which is realized by an ERP system is also important for user

satisfaction.

Examples of user expectations regarding ERP providers and ERP solutions:

Future-proof and investment secure business software which keeps up to date with the

technology status even in 10 years

A long-term release strategy and continual, unlimited development of the software Representation of standard business processes

Full integration of all functions

Industry sector know-how

Adaptability to company-specific tasks

Workplace tailored to individual requirements

User-friendliness and easy learnability

Reliability of the ERP provider or system vendor

Support during implementation and upgrade

Responding to customer requirements


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Trovarit study: Comparing ERP software solutions

The importance of ERP in midsize companies facing resource challengescannot be underestimated. How satisfied are users with their solutions andthe benefits their ERP systems provide? To answer these questions, Trovarit,

together with their partners, performed their sixth study since 2004 to seeexactly how ERP systems are being used. The study brought to light details

about which systems companies are actually implementing and exactly howsatisfied users are with the daily operation of these systems. The study was

based on a survey conducted between the end of March and middle of July,2012. The survey included 2,518 companies. After a rigorous quality review, a

total of 2,159 evaluations were used to determine the final ratings.

Total satisfaction with softwarepartner and system

.

abas

Dynamics AXIN:ERP

oxaionproALPHA

FEPA

SIVAS

GUS OS

GODYO P/4Infor COM

infra:NET

Infor LN

PSIpentaDynamics NAV

SAP ERP

CANIAS

ams.erp

Comarch ERPEnterpriseFOSS

Infor ASAPplus

IFS Applications

Infor Blending

2012, Trovarit AG, AachenTotalsatisfactionw

ithsoftwarepartner(1.0poor,5.0verygood)

Total satisfaction with system (1.0 poor, 5.0 very good)

3.50 3.70 3.90 4.10 4.30 4.50

4.50

4.30

4.10

3.90

3.70

3.50

Legend: Primary customers

Large companies (500+ employees)

Medium companies (100-499 employees)

Small companies (


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Areas for improvement according to the users:

Excerpt from the study: "Additionally, the upgrade compatibility of the ERP installation,

deficits in the area of user friendliness, and lack of flexibility of the ERP software were amongthe main critique points of the users. The cost and effort involved with updates and releasechanges was more strongly criticized than in 2010"

Flexibility and upgrade compatibility abas receives excellent ratings:

abas Business Suite was rated the best system for combined satisfaction with flexibilityand upgrade compatibility.

ERP in operation: User satisfaction, benefits & perspectives

Percentage of projects

The most pressing problems for ERP operation according to users(multiple answers allowed)

0% 10% 20% 30% 40%

Performance*

Release/Upgrade effort

Ergonomics

Customizability/Flexibility

Data maintenance effort

Support reaction time

Interfaces

Functional support

Operation/Maintenance costs

Extent of support requirements

Data quality

Internal maintenance effort

Insufficient/Changing support personnel

Mobility/Web compatibility

Office integration

Older technologies

Hotline/Contact person competence

Inter-company integration

Strategy/Outlook of the provider

Maintenance concept

SME suitability/practicability

Other

None

2012, Trovarit AG, Aachen

2012 (n = 2,151)2010 (n = 1,841)*2012 asked for the first time

Performance*

Release/Upgrade effort

Ergonomics

Customizability/Flexibility

Data maintenance effort

Support reaction time

Interfaces

Satisfaction with flexibility and upgrade compatibility of the softwarein the peer group industrial SMEs (50-499 employees)



Medium companies (100-499 employees)Small companies (


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ERP in practice: User satisfaction 2012/2013 in the automotive industryabas receives top ratings by users in the automotive industry

We are a company with know-how of a whole century and have clear goals to cover in the future.To achieve those goals, a key point is the implementation of a new ERP system, which is able

to optimize the whole workflows in the company. Thats why we choose abas. Lorenzo Mendieta, President, Alcorta Forging Group

abas

Infor COM

Infor Xpert

PSIpenta

SAP ERP

FOSS

APplus

2012, Trovarit AG, AachenTotalsatisfactionwithprovider(1.0poor,5.0verygood)

Total satisfaction with system (1.0 poor, 5.0 very good)

3.40 3.60 3.80 4.00 4.20 4.40

4.20

4.00

3.80

3.60

3.40

3.20




Small companies (


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ERP in practice: User satisfaction 2012/2013 in themechanical and plant engineering industry

We have relied on abas since 1993. The software enables us to remain competitivein a global market and helps us achieve our goal of constant improvement,

which ensures long-term success and continued innovation. Christian Dietl, Managing Director ABEL Pump Technology

abas

4.40

4.30

4.20

4.10

4.00

3.90

3.80

3.70

3.60

3.50

3.40

3.30

3.30 3.40 3.50 3.60 3.70 3.80 3 .90 4.00 4.10 4.20 4.30 4.40

Total satisfaction with system (1.0 - poor, 5.0 - very good)

Total satisfaction indexExcerpt "Mechanical & plant engineering"

Medium

Totalsatisfactionwithprovider(1

.0-poor,5.0-verygood)




Small companies (1000 installations.


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i2s:Global ERP user satisfaction survey

The first global ERP user satisfaction survey, carried out by i2s consultantsfrom Zurich asked 1,923 users from 17 countries how satisfied they were with

their software. The ERP systems which had enough international responseswere included in the global survey.

Global ERP user satisfaction survey: 1,923 Interviews from 17 countries


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abas ranks #1 in user satisfaction!

Global user satisfaction portfolio

abas

Satisfaction with ERP system

x-axis: Satisfaction with the software (The further to the right on the x-axis, the greater the satisfation of the users)y-axis: Satisfaction with the partner (The higher on the axis, the greater the satisfation of the users)

proalpha

Comarch ERP Enterprise

PSIpenta

Microsoft NAV

Lawson M3

Infor LN

Below average Above average

SatisfactionwithERPpartner

Belowaverage

Aboveaverage

IFS

SAP ERP

Microsoft AX

i2s research 2011

With abas, we have a paperless office and a direct interfaceto the master system in Germany.

Mrs. Manali Inamdar, Zoller India

abas Business Suite: top ranked in user satisfaction and recommendationsRegarding customer satisfaction, software satisfaction and supporting partner satisfaction,the abas Business Suite is top ranking in the internationally implemented ERP systems. Thesurvey gives information divided up by region: abas gets the most recommendations for

their software and the system partner in globally implemented ERP systems.


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We have very high requirements regarding flexibility of the software sincewe have to cover very different business areas and processes and also because

requirements change often due to Pankls growth.Generally, in the car racing industry we must, for example, work with

very short periods from development to supply. This means we must

plan in detail and flexibly. Extremely short processing periods mustalso be realized. The abas Business Suite optimally supports us here. Daniel Konrad, ERP Manager, Pankl Racing Systems

Recommendation:

In connection with user satisfaction it is also interesting to know if the solution used wouldbe recommended to others. The survey also provides answers to this question, according toregion.

Software / partner recommendation portfolio

proalpha

Comarch ERP Enterprise

PSIpentaMicrosoft NAV

Lawson M3

Infor LN

Less software recommendations

More software recommendations

LessERPpartner

recommendation

MoreERPpartnerrecom

mendation

IFS SAP ERPMicrosoft AX

i2s research 2011

abas

X-axis: The further to the right on the axis, the more software recommendationsY-axis: The higher on the axis, the more ERP partner recommendations


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Time and effort for upgrade/release change

Ergonomics

Adaptability/Flexibility

Interfaces

Representation of business processes

15.5%

13.6%

13.5%

11.8%

11.4%

USER SATISFACTION ERP/BUSINESS SOFTWARE GERMANY 2010/2011 Trovarit AG / Aachen / www.erp-z.de, 2010

Average of all systemsabas

MBS Dynamics AX

oxaion

PSIpenta

proALPHA

Semiramis

InforCOM

APplus

MBS Dynamics NAV

3.81 4.11

3.84

3.72

3.71

3.63

3.60

3.36

3.23

3.07

Releaseability of the ERP system *

Trovarit AG / Aachen / www.erp-z.de, 2010

Average of all systems

abas

MBS Dynamics AX

APplus

oxaion

proALPHA

InforCOMSemiramis

MBS Dynamics NAV

PSIpenta

3.88

4.35

4.30

4.22

3.94

3.92

3.86 3.85

3.79

3.56

Adaptability of the ERP system*


Average of all systemsabas

oxaion

MBS Dynamics AX

Semiramis

proALPHA

PSIpenta

InforCOM

APplus

MBS Dynamics NAV

3.88 4.17

4.06

3.93

3.88

3.84

3.74

3.69

3.58

3.48

Support for upgrades/release change*


Average of all system

abas

oxaion

Semiramis

proALPHA

InforCOM

APplusMBS Dynamics AX

MBS Dynamics NAV

PSIpenta

3.90

4.08

4.06

3.96

3.89

3.88

3.87 3.74

3.71

3.58

Customizing*


* Excerpt from ERP-Z survey

The CabTec Group has been implementing and running ERP projects with ABAS Software AGand its partners for over 15 years.This long-term cooperation shows the capacity for innovation of

ABAS Software AG and re-confirms our choice of a very good business partner at that time. Fredy Zwyssig, CFO, CabTec Holding AG

Top 5 ERP requirements

5 = very good,1 = unsatisfactory





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ERP study 2011

Average

abas

oxaion

Dynamics NAV

Dynamics AX

FOSS

proALPHASage ERP

PSIpenta

2.2

1.9

1.9

2.0

2.0

2.1

2.3 2.3

2.4

User friendliness of the system

ERP study 2011

Average

abas

Sage ERP

oxaion

Dynamics AX

Dynamics NAV

PSIpentaFOSS

proALPHA

2.3

2.0

2.0

2.0

2.1

2.1

2.1 2.3

2.3

Adaptation to company-specific interests

Average

Dependability/adherence to commitments by the service partner

Good upgrade support

Good implementation support

Incorporation of requests and suggestions

Good helpdesk quality

High quality of training

Good quality of industry sector-specific consultation

ERP study 2011

1.9

1.7

1.8

1.8

1.9

1.9

2.0

2.0

Importance of the service criteria of a software partner

Index representation ofthe rating in relation to theaverage score of all systems(= 100%) in abas

Learnability of the system

User friendliness of the system

Orientation toward specific needs of the industry sector

Adaptability to company-specific and individual interests

Price/Performance ratio of the solution

Openness of the system to integrating further modules

Benefits through release changes

102

103

102

103

105

101

103

ERP study 2011

abas receives excellent ratings for all criteria

What factors contribute mostto the user satisfaction of the

implemented ERP system?As part of the study, users

were asked aboutthe importance of eachperformance criteria in theevaluation of ERP software.

(1- very important,6 - not important at all)

(1- very important, 6 - not important at all)


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Average

Dependability/adherence to commitments by the service partner

Good upgrade support

Good implementation support

Incorporation of requests and suggestions

Good helpdesk quality

High quality of training

Good quality of industry sector-specific consultation

ERP study 2011

1.9

1.7

1.8

1.8

1.9

1.9

2.0

2.0

Importance of the service criteria of a software partner

User satisfaction of software partner

ERP study 2011

Average

abas

Dynamics NAV

Sage ERP

Dynamics AX

FOSS

oxaion

proALPHA

PSIpenta

2.2

1.8

1.8

1.8

1.9

2.0

2.0

2.2

2.2

Dependability of the contract partner

ERP study 2011

Quality of training

Average

abas

Dynamics NAV

Dynamics AX

FOSS

oxaion

proALPHA

PSIpenta

Sage ERP

2.3

1.9

1.9

2.0

2.0

2.1

2.1

2.3

2.3

ERP study 2011

Upgrade support of contract partner

Average

Sage ERP

abas

Dynamics NAV

FOSS

Dynamics AX

oxaion

proALPHA

PSIpenta

2.1

1.8

1.9

1.9

1.9

2.0

2.1

2.2

2.2

ERP study 2011

Average

abas

FOSS

oxaion

Sage ERP

Dynamics NAV

Dynamics AX

PSIpenta

proALPHA

2.2

1.8

1.9

1.9

1.9

2.0

2.0

2.2

2.3

Incorporation of requests and suggestionsof the selected contract partner

Which ERP services are ofhigh value for the user?Among the most important

criteria is the reliability ofthe software partner

(1- very important,6 - not important at all)

(1 - very satisfied, 6 - very unsatisfied)


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A common mind-set

Midsize businesses face a different set of challenges than large companies. Constrainton resources, managing multiple business roles, competing technologies, and a need tostandout based on superior customer service are high among these requirements.At abas, we understand these drivers because we face the same challenges. Our imple-mentation method and support system are designed to help you achieve real benefits withminimal disruptions. As a midsize company, we recognize the need for efficient innovation

in processes, technology and products to help achieve success.

ABAS Software AG is ISO 9001 certified. abas has the coveted certification for development,

sales, implementation and customization of international ERP standard software. ISO 9001

is the globally recognized quality management standard intended to increase efficiencyand adherence to corporate objectives in order to benefit clients and stakeholders.

abas has shown that quality management is consistent throughout the company andensures the provision of quality products and services from the core software providerin Germany. Furthermore, the exact description of processes and goals demonstrates a

commitment to security and ef ficiency throughout the company.

ABAS Software AG headquarter in Karlsruhe, Germany

ABAS Software AG is ISO 9001 certified.

By a midsize business for a midsize business


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