Standardizing

Social Responsibility

Ir. Paul Olivier

Position of Management System Standards

ISO 31000

ISO 26000

Environment

Stakeholders

Stakeholders Stakeholders

Stakeholder integration Stakeholder in

tegration

Stakeholder integration

Stakeholder integration

Content focus

Process focus

Plan

Do

Check

Act

Process focus:

Concentrates on efficiency (how)

PDCA, learning organization

Systemcomponents:

• policy & planning

• implementation & operation

• performance assessment

• improvement

Process approach, input-output

Content focus:

Concentrates on effectiveness (what)

Principles (7 principles of SR)

Stakeholder management:

• discussion

• deliberation

• dialogue

ISO 31000 & ISO 26000

New type of metastandards

Certification of Management System Standards

OHSAS 18001: 2007

IQ Net SR 10: 2012

Government: local regulations

ILO: own system

Industry: costs

International Certification Network active

since 1990

Head office is based in Switzerland

Biggest certification network in the world

The Network is formed by 36 CB’s

More than 310'000 companies certified

by partners in 150 countries, i.e. about

30% market share worldwide

60 countries, 40 NGO’s

Government: local regulations

ILO: int. binding legislation

Industry: costs

9 Stakeholders

Community

and society

Environment

Owners,

shareholders

and investors

Customers,

users and

consumers

EmployeesCompetitors

Alliances and

collaborations

Product

suppliers,

service

providers and

partners

Governments

IQ Net SR 10:2012

Content focus

Accountability

Ethical

behavior

Norms of

behavior

Transparancy

Human

rights

Rules

of law

Stakeholders

interest

7 SR principles

Zone of influence

Requirements of the license to operate

System output = more responsible actions

IQ Net SR 10:2012

Process focus

SR 10 system:

• Is holistic SMS: standardizes complex

topic into general mgt principles

• puts complex SR concept in orderly

management system

• implements non codified norms and

values into corporate measures and

behavior

PDCA:

• learning organization which integrates

various stakeholders

• fast changing world, input changes

fast, fast iteration of PDCA loops

• active communication interface with

stakeholders

IQ Net SR 10:2012

Process focus

System components:

• policy & planning: building awareness for

organizational responsibilities

• implementation & operation: improved

transparency and interaction with stakeholders

• performance assessment: monitoring

components to changing societal claims

• improvement: dialogue components to

integrate a dynamic facet into a MS

Process approach:

• dialogue as central element of dynamic

system

• processes foster development, utilization and

change in organization knowledge

• processes internalize modus operandi

4. QMS

5. Management responsibility

6. Resource management

7. Product realization

8. Measurement, analysis and improvement

4.1 EMS

4.2. Environmental Policy

4.3. Planning

4.6. Management Review

4.4. Implementation and operation

4.5. Checking

4. SRMS

5. Management responsibility

6. Resource management

7. Requirements of the SRMS regarding stakeholders

8. Measurement, analysisand improvement

ISO 9001 IQNet SR 10 ISO 14001

Relationship with other standards

Certification

Show the world what you can.