Klanten centraal @ BK city › files › pdf › Congres 2010 - WS 08... · visitekaartje Link to...

Klanten centraal @ BK city

Het gebouw alsvisitekaartje Link to new movie

Who are we?

Dennis Cruyenfacilitair manager

Alexandra den Heijeruniversitair docent

The making of BK city

Project organisation

June 2008 – May 2009

Afstemming / coordinatie teams:Dennis Cruyen, Alexandra den Heijer, Diederik Fokkema

Challenge the future

DelftUniversity ofTechnology

Who are our customers?

• Students

• Bachelor students (year 1-2-3)

• Master students (year 4-5)

• national / international

• exchange for 1 course / semester

• PhD students (multi-national)

• Employees

• Academic staff

• education / research

• professors

• Guest lecturers

• Support staff

Visitors

• Academic network

• for projects, seminars

• Professional network

• for “valorisation” meetings

• Social network

• for diploma ceremonies

• Other groups

• alumni / former employees

• local community

• guests architecture tours



PRIMARY FACTSORGANISATION

•1400 BSc students

•1675 MSc students

• 450 FTE staff

• 800 employees

• 170 0,0 fte

• 270 PARKING LOTS

AND SO MUCH MORE

BUILDING

•700 BSC STUDIO DESKS

•830 MSC STUDIO DESKS

•470 DESKS

•350 AVAILABLE EXTRAWORK SPACES

•044 MEETING ROOMS

•005 LECTURE HALLS

•001 LIBRARY

•001 RESTAURANT

•003 BARS

luchtfoto campus luchtfoto gebouw



oude Bouwkunde gebouwtot 13 mei 2008

(42.000 m2 bvo)



Test cases in old building

Test cases in old building

PILOTPILOT



“Luck is what happens when preparation meets opportunity”Seneca (Roman philosopher)

D O E L S T E L L I N G

DOELSTELLINGEN

• Faculteit Bouwkunde: een bruisend gebouw

• “Community building”, “Learning experience”

• Sociale functie meer aandacht ontmoetingsplaats

ATELIERGEBOUW

• Student weer terug op de faculteit; ruimte voor fascinaties en eigen initiatieven

• BSc studenten: een eigen werkplek op atelier

• MSc studenten: terug op atelier

• Internationaal toonaangevende ontwerpopleiding: gebouw moet dit ondersteunen

INNOVATIEVE WERKOMGEVING

• Ruimte creëren voor kennisuitwisseling / interactie, maar ook “showcase”

• 24h per dag het intellectueel debat faciliteren voor studenten & docenten

• Onderzoekers niet isoleren; een werkplek op de faculteit

• Openheid en transparantie, maar ook ruimte voor concentratie en overleg flexibiliteit

Schooldomein / published last week De Brand

datum: 20 mei 2008locatie: terrein BK

datum: 13 mei 2008

tijdstip: rond 9:00 a.m.

nieuwe Bouwkundegebouw“BK city” vanaf september 2008

(36.000 m2 bvo = -15%)

footprintold new

Berlageweg 42.000 m2 bvo Julianalaan 32.000 m2 bvo

+ new glasshouses 4.000 m2 bvo= 36.000 m2

source: projectgroep BK city, programmateam

bvo = bruto vloeroppervlak =gross floor area (gfa)no = nuttig oppervlak = usable floor area (ufa)bvo = bruto vloeroppervlak =gross floor area (gfa)no = nuttig oppervlak = usable floor area (ufa)

GOALS ORGANISATION1. Community building2. More effective support of

education, research & management

3. Creating the place to meet4. Stimulate social interaction

& intellectual interaction5. Flexible use of facilities6. Sustainable

Private Public spaceContextual Concept: Connectivity and varietyPrivate Public space

Contextual Concept: Connectivity and variety



Transition from old to newless gross floor area (bruto BVO/gfa)more usable space (nuttig NO/ufa)



Transition from old to new> 50% is studio or office space



Workshop answers following question:how can university buildings and facilities add value to better education and research?

“better education” is…

• learning from each other• supported by (digital) open sources• both an individual path and a group process• linked to relevant topics from practice• part of a learning experience with many social encounters• …

1. Studio space

1. Studio space

‐ student back at the faculty‐ 6 m2 usable per workplace ‐ became less after decision process

‐ tables are assigned to groups of students per semester (no permanent territory)‐ smart use of space (by smart scheduling)

STUDIO spaceSept 1 Sept 4

Sept 18 Sept 18

2. Office space



Workshop answers following question:how can university buildings and facilities add value to better education and research?

“better research” is…

• multi-disciplinary• inter-disciplinary grounded• focused, but not isolated and individual• increasingly linked to business goals• the product of serendipity – the unexpected, allowing other perspectives• …

2. Office space

‐ no individual territory‐ 12 m2 usable per fte

became more after design process‐ activity related concept

2. Office space

videoconfe

rencing



More facility sharing

3. Lecture halls‐more shared use of large halls‐more small spaces locally

‐ flexible floor plan‐ differentiation of quality: also used for seminars / conferences

7. Conference rooms

4. Library 5. Educational facilities

6. Laboratories



Creating the place to meet

8. Restaurants & bars 8. Restaurants & bars

9. Public functions Public space, like in a city

9. Public space

• usable space in corridors for informal meetings and work

10. Storage

including digital storage



Customers satisfied so far?Added value of FM

• Students

• Bachelor students (year 1-2-3)

• Master students (year 4-5)

• national / international

• exchange for 1 course / semester

• PhD students (multi-national)

• Employees

• Academic staff

• education / research

• professors

• Guest lecturers

• Support staff

Visitors

• Academic network

• for projects, seminars

• Professional network

• for “valorisation” meetings

• Social network

• for diploma ceremonies

• Other groups

• alumni / former employees

• local community

• guests architecture tours

verkrijgbaar bij Waltman en via [email protected]

VRAGEN / DISCUSSIE

Klanten centraal @ BK city › files › pdf › Congres 2010 - WS 08... · visitekaartje Link to...

Documents

Transcript of Klanten centraal @ BK city › files › pdf › Congres 2010 - WS 08... · visitekaartje Link to...