KA Check List
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Streams Stream Leads - Huawei
Business Operations Suresh Thangavel
Core Network/Transport Environment Jai Verma, Syed Hussain
E2E Service Management Luca Bottesini
HR Karen Robertson, Vanessa Hughes
ICT Environment Tumul Prasad/Luca Bottesini
IT & Tools & OSS & Connectivity Jagjeet Singh, Shivjee PandeySLA/KPI Bob Liang
Process/WLA Simran Sandhu/Deepali
Network & IP Security Anand Sharma
Security & BCP Rahul Tiwari
Billing & Meditation & Provisioning & IDU Ahmad Zainuddin
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Ericsson Assignee Ericsson Assignee TechMahindra Assignee
Geoff Isaac [email protected]
Mark Madden
Michael Litt
[email protected] Isaac [email protected]
Sarah Martyn [email protected]
Andrew Edmunds [email protected] [email protected]
Dave Duncan [email protected] Mccann Murphy [email protected]
William Mccann Murphy [email protected]
Nigel East [email protected]
Nigel East [email protected]
Neil Hatch [email protected]
mailto:[email protected]:[email protected]%20Littmailto:[email protected]%20Littmailto:[email protected]@ercisson.commailto:[email protected]@ercisson.commailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]@ercisson.commailto:[email protected]@ercisson.commailto:[email protected]%20Littmailto:[email protected]%20Littmailto:[email protected] -
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Category Subcategory 1 Subcategory 2 Subcategory 3
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing DevelopmentIT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing DevelopmentIT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate TelephonyIT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
Governance and
Organisation
Org Chart with team
members' name
Roles and Responsibility
Working location
Support Hours
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IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
IT Ops - RMSIT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
Process
Business process
SOP document
WLA/BI document
OSS tools list detail
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IT Ops - Billing Ops - Tariff
IT Ops - CRM
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
GriffinBilling Messaging Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaging Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
enviroment
Asset list
Network topology diagram
system interface list
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VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaing InterfaceInvoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMSVCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
system operation manual
system configuration andoptimazing guide book
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AutoRek
Griffin
Billing Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
LimaAutoRek
Griffin
Billing Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Technical
support
documents
Common problem handling
manual
system upgrade guide book
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Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD AssistFMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment GatewayInterconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Billing Ops
system security guide book
system recovery and DR
guide book
Maintenance contract
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Lima
AutoRek
Griffin
Billing Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
GriffinBilling Messaing Interface
Invoice Server
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
Contract
Inflight project contract
detail
Audit and security contract
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CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)Lima
AutoRek
Griffin
Billing Messaing Interface
Invoice Server
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing DevelopmentIT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaing InterfaceInvoice Server
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
last 12 months incident
data
Product system FRS/SOW
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IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
LimaAutoRek
Griffin
Billing Messaing Interface
Invoice Server
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Nokia Charging Gateway (CG)
Lima
AutoRek
History data
(KPI/SLA, SRs,
CRs)
existing KPI/SLA for tower
Existing operation
reports(incident reports,
performance
reports,capacity reports,
availability reports, 3rd
party reports, security
reports )
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Griffin
Billing Messaing Interface
Invoice Server
IT Ops - RMS
IT Ops - Interconnect
IT Ops - Mediation
IT Ops - Provisioning & IDU
IT Ops -IREG
IT Ops -Billing Development
IT Ops -Corporate Telephony
IT Ops - Billing Ops UK
IT Ops - Billing Ops Romania
IT Ops - Billing Ops - Tariff
IT Ops - CRM
Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
Singleview
Payment Gateway
Interconnect
Probe(Credit Risk)
CAPE(Revenue Assurance)
HP Extreme(Bill Fulfillment)
Collections(Tallyman)
VMS
VCS
ReD Assist
FMS, aka FraudView
Ad hoc business reports
and frequency
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Nokia Charging Gateway (CG)
Lima
AutoRek
Griffin
Billing Messaing Interface
Invoice Server
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Questions
E/// to share the current IT Ops RMS Team structure
E/// to share the current IT Ops Interconnect Team structure
E/// to share the current IT Ops Mediation Team structure
E/// to share the current IT Ops Provisioning & IDU Team structure
E/// to share the current IT Ops IREG Team structure
E/// to share the current IT Ops Billing Development Team structureE/// to share the current IT Ops Corporate Telephony Team structure
E/// to share the current IT Ops Billing Ops(UK) Team structure
E/// to share the current IT Ops Billing Ops(Romania) Team structure
E/// to share the current IT Ops Billing Ops Tariff Team structure
E/// to share the current IT CRM Team structure
E/// to share the roles & responsibilities of the IT Ops RMS
E/// to share the roles & responsibilities of the IT Ops Interconnect
E/// to share the roles & responsibilities of the IT Ops Mediation
E/// to share the roles & responsibilities of the IT Ops Provisioning & IDU
E/// to share the roles & responsibilities of the IT Ops IREG
E/// to share the roles & responsibilities of the IT Ops Billing DevelopmentE/// to share the roles & responsibilities of the IT Ops Corporate Telephony
E/// to share the roles & responsibilities of the IT Ops Billing Ops(UK)
E/// to share the roles & responsibilities of the IT Ops Billing Ops(Romania)
E/// to share the roles & responsibilities of the IT Ops Billing Ops Tariff
E/// to share the roles & responsibilities of the IT CRM
E/// to share the working location of the IT Ops RMS
E/// to share the working location of the IT Ops Interconnect
E/// to share the working location of the IT Ops Mediation
E/// to share the working location of the IT Ops Provisioning & IDU
E/// to share the working location of the IT Ops IREG
E/// to share the working location of the IT Ops Billing Development
E/// to share the working location of the IT Ops Corporate Telephony
E/// to share the working location of the IT Ops Billing Ops(UK)
E/// to share the working location of the IT Ops Billing Ops(Romania)
E/// to share the working location of the IT Ops Billing Ops Tariff
E/// to share the working location of the IT CRM
E/// to share the support hours of the IT Ops RMS
E/// to share the support hours of the IT Ops Interconnect
E/// to share the support hours of the IT Ops Mediation
E/// to share the support hours of the IT Ops Provisioning & IDU
E/// to share the support hours of the IT Ops IREG
E/// to share the support hours of the IT Ops Billing Development
E/// to share the support hours of the IT Ops Corporate TelephonyE/// to share the support hours of the IT Ops Billing Ops(UK)
E/// to share the support hours of the IT Ops Billing Ops(Romania)
E/// to share the support hours of the IT Ops Billing Ops Tariff
E/// to share the support hours of the IT CRM
E/// to share the business process of the IT Ops RMS
E/// to share the business process of the IT Ops Interconnect
E/// to share the business process of the IT Ops Mediation
E/// to share the business process of the IT Ops Provisioning & IDU
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E/// to share the business process of the IT Ops IREG
E/// to share the business process of the IT Ops Billing Development
E/// to share the business process of the IT Ops Corporate Telephony
E/// to share the business process of the IT Ops Billing Ops(UK)
E/// to share the business process of the IT Ops Billing Ops(Romania)
E/// to share the business process of the IT Ops Billing Ops Tariff
E/// to share the business process of the IT CRM
E/// to share the SOP document of the IT Ops RMS
E/// to share the SOP document of the IT Ops Interconnect
E/// to share the SOP document of the IT Ops Mediation
E/// to share the SOP document of the IT Ops Provisioning & IDU
E/// to share the SOP document of the IT Ops IREG
E/// to share the SOP document of the IT Ops Billing Development
E/// to share the SOP document of the IT Ops Corporate Telephony
E/// to share the SOP document of the IT Ops Billing Ops(UK)
E/// to share the SOP document of the IT Ops Billing Ops(Romania)
E/// to share the SOP document of the IT Ops Billing Ops Tariff
E/// to share the SOP document of the IT CRM
E/// to share the WLA/BI document of the IT Ops RMS
E/// to share the WLA/BI document of the IT Ops Interconnect
E/// to share the WLA/BI document of the IT Ops Mediation
E/// to share the WLA/BI document of the IT Ops Provisioning & IDU
E/// to share the WLA/BI document of the IT Ops IREG
E/// to share the WLA/BI document of the IT Ops Billing Development
E/// to share the WLA/BI document of the IT Ops Corporate Telephony
E/// to share the WLA/BI document of the IT Ops Billing Ops(UK)
E/// to share the WLA/BI document of the IT Ops Billing Ops(Romania)
E/// to share the WLA/BI document of the IT Ops Billing Ops Tariff
E/// to share the WLA/BI document of the IT CRM
E/// to share the OSS tools list detail of the IT Ops RMS
E/// to share the OSS tools list detail of the IT Ops Interconnect
E/// to share the OSS tools list detail of the IT Ops Mediation
E/// to share the OSS tools list detail of the IT Ops Provisioning & IDU
E/// to share the OSS tools list detail of the IT Ops IREG
E/// to share the OSS tools list detail of the IT Ops Billing Development
E/// to share the OSS tools list detail of the IT Ops Corporate Telephony
E/// to share the OSS tools list detail of the IT Ops Billing Ops(UK)
E/// to share the OSS tools list detail of the IT Ops Billing Ops(Romania)
E/// to share the OSS tools list detail of the IT Ops Billing Ops Tariff
E/// to share the OSS tools list detail of the IT CRM
E/// to share the asset list of the IT Ops RMSE/// to share the asset list of the IT Ops Interconnect
E/// to share the asset list of the IT Ops Mediation
E/// to share the asset list of the IT Ops Provisioning & IDU
E/// to share the asset list of the IT Ops IREG
E/// to share the asset list of the IT Ops Billing Development
E/// to share the asset list of the IT Ops Corporate Telephony
E/// to share the asset list of the IT Ops Billing Ops(UK)
E/// to share the asset list of the IT Ops Billing Ops(Romania)
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E/// to share the asset list of the IT Ops Billing Ops Tariff
E/// to share the asset list of the IT CRM
E/// to share the asset list for Balance Manager(BMR) and H3G Virtual BMR(VBMR)
E/// to share the asset list for Singleview
E/// to share the asset list for Payment Gateway
E/// to share the asset list for Interconnect
E/// to share the asset list for Probe
E/// to share the asset list for CAPE
E/// to share the asset list for HP Extreme
E/// to share the asset list for Collections(Tallyman)
E/// to share the asset list for VMS
E/// to share the asset list for VCS
E/// to share the asset list for ReD Assist
E/// to share the asset list for FMS, aka FraudView
E/// to share the asset list for Nokia Charging Gateway (CG)
E/// to share the asset list for Lima
E/// to share the asset list for AutoRek
E/// to share the asset list for GriffinE/// to share the asset list for Billing Messaging Interface
E/// to share the asset list for Invoice Server
E/// to share the network topology diagram for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the network topology diagram for Singleview
E/// to share the network topology diagram for Payment Gateway
E/// to share the network topology diagram for Interconnect
E/// to share the network topology diagram for Probe
E/// to share the network topology diagram for CAPE
E/// to share the network topology diagram for HP Extreme
E/// to share the network topology diagram for Collections(Tallyman)
E/// to share the network topology diagram for VMS
E/// to share the network topology diagram for VCS
E/// to share the network topology diagram for ReD Assist
E/// to share the network topology diagram for FMS, aka FraudView
E/// to share the network topology diagram for Nokia Charging Gateway (CG)
E/// to share the network topology diagram for Lima
E/// to share the network topology diagram for AutoRek
E/// to share the network topology diagram for Griffin
E/// to share the network topology diagram for Billing Messaging Interface
E/// to share the network topology diagram for Invoice Server
E/// to share the system interface list for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)E/// to share the system interface list for Singleview
E/// to share the system interface list for Payment Gateway
E/// to share the system interface list for Interconnect
E/// to share the system interface list for Probe
E/// to share the system interface list for CAPE
E/// to share the system interface list for HP Extreme
E/// to share the system interface list for Collections(Tallyman)
E/// to share the system interface list for VMS
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E/// to share the system interface list for VCS
E/// to share the system interface list for ReD Assist
E/// to share the system interface list for FMS, aka FraudView
E/// to share the system interface list for Nokia Charging Gateway (CG)
E/// to share the system interface list for Lima
E/// to share the system interface list for AutoRek
E/// to share the system interface list for Griffin
E/// to share the system interface list for Billing Messaging Interface
E/// to share the system interface list for Invoice Server
E/// to share the system operation manual for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the system operational manual for Singleview
E/// to share the system operational manual for Payment Gateway
E/// to share the system operational manual for Interconnect
E/// to share the system operational manual for Probe
E/// to share the system operational manual for CAPE
E/// to share the system operational manual for HP Extreme
E/// to share the system operation manual for Collections(Tallyman)
E/// to share the system operation manual for VMSE/// to share the system operation manual for VCS
E/// to share the system operation manual for ReD Assist
E/// to share the system operation manual for FMS, aka FraudView
E/// to share the system operation manual for Nokia Charging Gateway (CG)
E/// to share the system operation manual for Lima
E/// to share the system operation manual for AutoRek
E/// to share the system operation manual for Griffin
E/// to share the system operation manual for Billing Messaging Interface
E/// to share the system operation manual for Invoice Server
E/// to share the system configuration and optimizing guide book for Balance
Manager(BMR) and H3G Virtual BMR(VBMR)
E/// to share the system configuration and optimizing guide book for Singleview
E/// to share the system configuration and optimizing guide book for Payment Gateway
E/// to share the system configuration and optimizing guide book for Interconnect
E/// to share the system configuration and optimizing guide book for Probe
E/// to share the system configuration and optimizing guide book for CAPE
E/// to share the system configuration and optimizing guide book for HP Extreme
E/// to share the system configuration and optimizing guide book for Collections(Tallyman)
E/// to share the system configuration and optimizing guide book for VMS
E/// to share the system configuration and optimizing guide book for VCS
E/// to share the system configuration and optimizing guide book for ReD Assist
E/// to share the system configuration and optimizing guide book for FMS, aka FraudView
E/// to share the system configuration and optimizing guide book for Nokia Charging
Gateway (CG)
E/// to share the system configuration and optimizing guide book for Lima
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E/// to share the system configuration and optimizing guide book for AutoRek
E/// to share the system configuration and optimizing guide book for Griffin
E/// to share the system configuration and optimizing guide book for Billing Messaging
Interface
E/// to share the system configuration and optimizing guide book for Invoice Server
E/// to share the common problem processing manual for Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
E/// to share the common problem processing manual for Singleview
E/// to share the common problem processing manual for Payment Gateway
E/// to share the common problem processing manual for Interconnect
E/// to share the common problem processing manual for Probe
E/// to share the common problem processing manual for CAPE
E/// to share the common problem processing manual for HP Extreme
E/// to share the common problem processing manual for Collections(Tallyman)
E/// to share the common problem processing manual for VMS
E/// to share the common problem processing manual for VCS
E/// to share the common problem processing manual for ReD Assist
E/// to share the common problem processing manual for FMS, aka FraudView
E/// to share the common problem processing manual for Nokia Charging Gateway (CG)
E/// to share the common problem processing manual for Lima
E/// to share the common problem processing manual for AutoRek
E/// to share the common problem processing manual for Griffin
E/// to share the common problem processing manual for Billing Messaging Interface
E/// to share the common problem processing manual for Invoice Server
E/// to share the system upgrade guide book for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the system upgrade guide book for Singleview
E/// to share the system upgrade guide book for Payment Gateway
E/// to share the system upgrade guide book for Interconnect
E/// to share the system upgrade guide book for Probe
E/// to share the system upgrade guide book for CAPE
E/// to share the system upgrade guide book for HP Extreme
E/// to share the system upgrade guide book for Collections(Tallyman)
E/// to share the system upgrade guide book for VMS
E/// to share the system upgrade guide book for VCS
E/// to share the system upgrade guide book for ReD Assist
E/// to share the system upgrade guide book for FMS, aka FraudView
E/// to share the system upgrade guide book for Nokia Charging Gateway (CG)
E/// to share the system upgrade guide book for LimaE/// to share the system upgrade guide book for AutoRek
E/// to share the system upgrade guide book for Griffin
E/// to share the system upgrade guide book for Billing Messaging Interface
E/// to share the system upgrade guide book for Invoice Server
E/// to share the system security guide book for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the system security guide book for Singleview
E/// to share the system security guide book for Payment Gateway
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E/// to share the system security guide book for Interconnect
E/// to share the system security guide book for Probe
E/// to share the system security guide book for CAPE
E/// to share the system security guide book for HP Extreme
E/// to share the system security guide book for Collections(Tallyman)
E/// to share the system security guide book for VMS
E/// to share the system security guide book for VCS
E/// to share the system security guide book for ReD AssistE/// to share the system security guide book for FMS, aka FraudView
E/// to share the system security guide book for Nokia Charging Gateway (CG)
E/// to share the system security guide book for Lima
E/// to share the system security guide book for AutoRek
E/// to share the system security guide book for Griffin
E/// to share the system security guide book for Billing Messaging Interface
E/// to share the system security guide book for Invoice Server
E/// to share the system recovery and DR guide book for Balance Manager(BMR) and H3G
Virtual BMR(VBMR)
E/// to share the system recovery and DR guide book for Singleview
E/// to share the system recovery and DR guide book for Payment GatewayE/// to share the system recovery and DR guide book for Interconnect
E/// to share the system recovery and DR guide book for Probe
E/// to share the system recovery and DR guide book for CAPE
E/// to share the system recovery and DR guide book for HP Extreme
E/// to share the system recovery and DR guide book for Collections(Tallyman)
E/// to share the system recovery and DR guide book for VMS
E/// to share the system recovery and DR guide book for VCS
E/// to share the system recovery and DR guide book for ReD Assist
E/// to share the system recovery and DR guide book for FMS, aka FraudView
E/// to share the system recovery and DR guide book for Nokia Charging Gateway (CG)
E/// to share the system recovery and DR guide book for Lima
E/// to share the system recovery and DR guide book for AutoRek
E/// to share the system recovery and DR guide book for Griffin
E/// to share the system recovery and DR guide book for Billing Messaging Interface
E/// to share the system recovery and DR guide book for Invoice Server
E/// to share the maintenance contract for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the miantenance contract for Singleview
E/// to share the miantenance contract for Payment Gateway
E/// to share the miantenance contract for Interconnect
E/// to share the miantenance contract for ProbeE/// to share the miantenance contract for CAPE
E/// to share the miantenance contract for HP Extreme
E/// to share the maintenance contract for Collections(Tallyman)
E/// to share the maintenance contract for VMS
E/// to share the maintenance contract for VCS
E/// to share the maintenance contract for ReD Assist
E/// to share the maintenance contract for FMS, aka FraudView
E/// to share the maintenance contract for Nokia Charging Gateway (CG)
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E/// to share the maintenance contract for Lima
E/// to share the maintenance contract for AutoRek
E/// to share the maintenance contract for Griffin
E/// to share the maintenance contract for Billing Messaging Interface
E/// to share the maintenance contract for Invoice Server
E/// to share the inflight project contract detail for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the inflight project contract detail for Singleview
E/// to share the inflight project contract detail for Payment Gateway
E/// to share the inflight project contract detail for Interconnect
E/// to share the inflight project contract detail for Probe
E/// to share the inflight project contract detail for CAPE
E/// to share the inflight project contract detail for HP Extreme
E/// to share the inflight project contract detail for Collections(Tallyman)
E/// to share the inflight project contract detail for VMS
E/// to share the inflight project contract detail for VCS
E/// to share the inflight project contract detail for ReD Assist
E/// to share the inflight project contract detail for FMS, aka FraudView
E/// to share the inflight project contract detail for Nokia Charging Gateway (CG)
E/// to share the inflight project contract detail for Lima
E/// to share the inflight project contract detail for AutoRek
E/// to share the inflight project contract detail for Griffin
E/// to share the inflight project contract detail for Billing Messaging Interface
E/// to share the inflight project contract detail for Invoice Server
E/// to share the audit and security contract for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the audit & security contract for Singleview
E/// to share the audit & security contract for Payment Gateway
E/// to share the audit & security contract for Interconnect
E/// to share the audit & security contract for Probe
E/// to share the audit & security contract for CAPE
E/// to share the audit & security contract for HP Extreme
E/// to share the audit and security contract for Collections(Tallyman)
E/// to share the audit and security contract for VMS
E/// to share the audit and security contract for VCS
E/// to share the audit and security contract for ReD Assist
E/// to share the audit and security contract for FMS, aka FraudView
E/// to share the audit and security contract for Nokia Charging Gateway (CG)
E/// to share the audit and security contract for Lima
E/// to share the audit and security contract for AutoRek
E/// to share the audit and security contract for GriffinE/// to share the audit and security contract for Billing Messaging Interface
E/// to share the audit and security contract for Invoice Server
E/// to share the product system FRS/SOW for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the product system FRS/SOW for Singleview
E/// to share the product system FRS/SOW for Payment Gateway
E/// to share the product system FRS/SOW for Interconnect
E/// to share the product system FRS/SOW for Probe
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E/// to share the product system FRS/SOW for CAPE
E/// to share the product system FRS/SOW for HP Extreme
E/// to share the product system FRS/SOW for Collections(Tallyman)
E/// to share the product system FRS/SOW for VMS
E/// to share the product system FRS/SOW for VCS
E/// to share the product system FRS/SOW for ReD Assist
E/// to share the product system FRS/SOW for FMS, aka FraudView
E/// to share the product system FRS/SOW for Nokia Charging Gateway (CG)E/// to share the product system FRS/SOW for Lima
E/// to share the product system FRS/SOW for AutoRek
E/// to share the product system FRS/SOW for Griffin
E/// to share the product system FRS/SOW for Billing Messaging Interface
E/// to share the product system FRS/SOW for Invoice Server
E/// to share the last 12 months incident data for IT Ops - RMS
E/// to share the last 12 months incident data for IT Ops - Interconnect
E/// to share the last 12 months incident data for IT Ops - Mediation
E/// to share the last 12 months incident data for IT Ops - Provisioning & IDU
E/// to share the last 12 months incident data for IT Ops -IREG
E/// to share the last 12 months incident data for IT Ops -Billing DevelopmentE/// to share the last 12 months incident data for IT Ops -Corporate Telephony
E/// to share the last 12 months incident data for IT Ops - Billing Ops UK
E/// to share the last 12 months incident data for IT Ops - Billing Ops Romania
E/// to share the last 12 months incident data for IT Ops - Billing Ops - Tariff
E/// to share the last 12 months incident data for IT Ops - CRM
E/// to share the last 12 months incident data for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the last 12 months incident data for Singleview
E/// to share the last 12 months incident data for Payment Gateway
E/// to share the last 12 months incident data for Interconnect
E/// to share the last 12 months incident data for Probe
E/// to share the last 12 months incident data for CAPE
E/// to share the last 12 months incident data for HP Extreme
E/// to share the last 12 months incident data for Collections(Tallyman)
E/// to share the last 12 months incident data for VMS
E/// to share the last 12 months incident data for VCS
E/// to share the last 12 months incident data for ReD Assist
E/// to share the last 12 months incident data for FMS
E/// to share the last 12 months incident data for Nokia Charging Gateway
E/// to share the last 12 months incident data for Lima
E/// to share the last 12 months incident data for AutoRek
E/// to share the last 12 months incident data for Griffin
E/// to share the last 12 months incident data for Billing Messaging InterfaceE/// to share the last 12 months incident data for Invoice Server
E/// to share the existing KPI/SLA for IT Ops - RMS
E/// to share the existing KPI/SLA for IT Ops - Interconnect
E/// to share the existing KPI/SLA for IT Ops - Mediation
E/// to share the existing KPI/SLA for IT Ops - Provisioning & IDU
E/// to share the existing KPI/SLA for IT Ops -IREG
E/// to share the existing KPI/SLA for IT Ops -Billing Development
E/// to share the existing KPI/SLA for IT Ops -Corporate Telephony
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E/// to share the existing KPI/SLA for IT Ops - Billing Ops UK
E/// to share the existing KPI/SLA for IT Ops - Billing Ops Romania
E/// to share the existing KPI/SLA for IT Ops - Billing Ops - Tariff
E/// to share the existing KPI/SLA for IT Ops - CRM
E/// to share the existing KPI/SLA for Balance Manager(BMR) and H3G Virtual BMR(VBMR)
E/// to share the existing KPI/SLA for Singleview
E/// to share the existing KPI/SLA for Payment Gateway
E/// to share the existing KPI/SLA for Interconnect
E/// to share the existing KPI/SLA for Probe
E/// to share the existing KPI/SLA for CAPE
E/// to share the existing KPI/SLA for HP Extreme
E/// to share the existing KPI/SLA for Collections(Tallyman)
E/// to share the existing KPI/SLA for VMS
E/// to share the existing KPI/SLA for VCS
E/// to share the existing KPI/SLA for ReD Assist
E/// to share the existing KPI/SLA for FMS
E/// to share the existing KPI/SLA for Nokia Charging Gateway
E/// to share the existing KPI/SLA for LimaE/// to share the existing KPI/SLA for AutoRek
E/// to share the existing KPI/SLA for Griffin
E/// to share the existing KPI/SLA for Billing Messaging Interface
E/// to share the existing KPI/SLA for Invoice Server
E/// to share the existing operation reports for IT Ops - RMS
E/// to share the existing operation reports for IT Ops - Interconnect
E/// to share the existing operation reports for IT Ops - Mediation
E/// to share the existing operation reports for IT Ops - Provisioning & IDU
E/// to share the existing operation reports for IT Ops -IREG
E/// to share the existing operation reports for IT Ops -Billing Development
E/// to share the existing operation reports for IT Ops -Corporate Telephony
E/// to share the existing operation reports for IT Ops - Billing Ops UK
E/// to share the existing operation reports for IT Ops - Billing Ops Romania
E/// to share the existing operation reports for IT Ops - Billing Ops - Tariff
E/// to share the existing operation reports for IT Ops - CRM
E/// to share the existing operation reports for Balance Manager(BMR) and H3G Virtual
BMR(VBMR)
E/// to share the existing operation reports for Singleview
E/// to share the existing operation reports for Payment Gateway
E/// to share the existing operation reports for Interconnect
E/// to share the existing operation reports for Probe
E/// to share the existing operation reports for CAPE
E/// to share the existing operation reports for HP ExtremeE/// to share the existing operation reports for Collections(Tallyman)
E/// to share the existing operation reports for VMS
E/// to share the existing operation reports for VCS
E/// to share the existing operation reports for ReD Assist
E/// to share the existing operation reports for FMS
E/// to share the existing operation reports for Nokia Charging Gateway
E/// to share the existing operation reports for Lima
E/// to share the existing operation reports for AutoRek
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E/// to share the existing operation reports for Griffin
E/// to share the existing operation reports for Billing Messaging Interface
E/// to share the existing operation reports for Invoice Server
E/// to share the ad hoc business reports and frequency for IT Ops - RMS
E/// to share the ad hoc business reports and frequency for IT Ops - Interconnect
E/// to share the ad hoc business reports and frequency for IT Ops - Mediation
E/// to share the ad hoc business reports and frequency for IT Ops - Provisioning & IDU
E/// to share the ad hoc business reports and frequency for IT Ops -IREG
E/// to share the ad hoc business reports and frequency for IT Ops -Billing Development
E/// to share the ad hoc business reports and frequency for IT Ops -Corporate Telephony
E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops UK
E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops Romania
E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops - Tariff
E/// to share the ad hoc business reports and frequency for IT Ops - CRM
E/// to share the ad hoc business reports and frequency for Balance Manager(BMR) and
H3G Virtual BMR(VBMR)
E/// to share the ad hoc business reports and frequency for Singleview
E/// to share the ad hoc business reports and frequency for Payment Gateway
E/// to share the ad hoc business reports and frequency for Interconnect
E/// to share the ad hoc business reports and frequency for Probe
E/// to share the ad hoc business reports and frequency for CAPE
E/// to share the ad hoc business reports and frequency for HP Extreme
E/// to share the ad hoc business reports and frequency for Collections(Tallyman)
E/// to share the ad hoc business reports and frequency for VMS
E/// to share the ad hoc business reports and frequency for VCS
E/// to share the ad hoc business reports and frequency for ReD Assist
E/// to share the ad hoc business reports and frequency for FMS
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E/// to share the ad hoc business reports and frequency for Nokia Charging Gateway
E/// to share the ad hoc business reports and frequency for Lima
E/// to share the ad hoc business reports and frequency for AutoRek
E/// to share the ad hoc business reports and frequency for Griffin
E/// to share the ad hoc business reports and frequency for Billing Messaging Interface
E/// to share the ad hoc business reports and frequency for Invoice Server
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Priority Deliverable Workshop type
Major Organization chart Face to Face
Major Organization chart Face to Face
Major Organization chart Face to Face
Major Organization chart Face to Face
Major Organization chart Face to Face
Major Organization chart Face to FaceMajor Organization chart Face to Face
Major Organization chart Face to Face
Major Organization chart Face to Face
Major Organization chart Face to Face
Major Organization chart Face to Face
Critical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to FaceCritical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to Face
Critical Roles and Responsibilities description Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Minor Working location information Face to Face
Major Support Hours information Face to Face
Major Support Hours information Face to Face
Major Support Hours information Face to Face
Major Support Hours information Face to Face
Major Support Hours information Face to Face
Major Support Hours information Face to Face
Major Support Hours information Face to FaceMajor Support Hours information Face to Face
Major Support Hours information Face to Face
Major Support Hours information Face to Face
Major Support Hours information Face to Face
Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
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Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
Please Specify Business Process document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical SOP document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical WLA/BI document Document Sharing
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Critical List of OSS tools Face to Face
Major Asset list Document SharingMajor Asset list Document Sharing
Major Asset list Document Sharing
Major Asset list Document Sharing
Major Asset list Document Sharing
Major Asset list Document Sharing
Major Asset list Document Sharing
Major Asset list Document Sharing
Major Asset list Document Sharing
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Major Asset list Document Sharing
Major Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document Sharing
Critical Asset list Document SharingCritical Asset list Document Sharing
Critical Asset list Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Major Network topology diagram Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
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Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Critical System interface list Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document SharingMajor System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major System operational manual Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
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Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Configuration and optimization guide Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major Common problem handling manual Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document SharingMajor System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major System upgrade guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
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Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document SharingMajor system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major system security guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document SharingMajor System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Major System recovery and DR guide Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document SharingCritical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
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Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Critical Maintenance contract Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Inflight project HLD, timeline and rollout plan Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Audit and security contract Document SharingMajor Audit and security contract Document Sharing
Major Audit and security contract Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
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Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document SharingMajor Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major Product system FRS/SOW Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document SharingMajor 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document Sharing
Major 12 month incident data Document SharingMajor 12 month incident data Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
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Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document SharingCritical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Critical SLI/KPI document Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document SharingMinor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
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Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor Sample of operation reports Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)
Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor
1) Sample of ad hoc reports
2) Frequency(per week and per month) Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor 1) Sample of ad hoc reports2) Frequency(per week and per month)
Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
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Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor
1) Sample of ad hoc reports
2) Frequency(per week and per month) Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
Minor1) Sample of ad hoc reports
2) Frequency(per week and per month)Document Sharing
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Received or notRisk accessment when document is
not received
Yes
Yes
No
No
No
NoYes
Yes
Yes
Yes
No
Yes
Yes
No
No
No
NoYes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
No
No
Yes
Yes
Yes
Yes
No
Yes
Yes
No
No
No
No
YesYes
Yes
Yes
No
N/A
N/A
N/A
N/A
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N/A
N/A
N/A
N/A
N/A
N/A
N/A
No
No
No
No
No
No
No
No
No
No
No
Yes
No
No
No
No
No
No
Yes
Yes
Yes
No
Yes
Yes
No
No
No
No
Yes
Yes
Yes
Yes
No
NoNo
No
No
No
No
No
No
No
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No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
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No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
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No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
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No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
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No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
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No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
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No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
NoNo
No
No
No
No
No
No
No
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No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
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No
No
No
No
No
No
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Comments
The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
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The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
The processes are define in the WLA/BI docs
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
Access permission from E/// is required
The latest version has not been made available to
Huawei
Is it part of Billing Ops WLA?
Is it part of Billing Ops WLA?
This is part of Billing Ops WLA
This is part of Billing Ops WLA
This is part of Billing Ops WLA
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Category Subcategory 1
Core etc..
Governance and
Organisation
Process
Work enviroment
Technical support
documents
Contract
History data
(KPI/SLA, SRs, CRs)
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Subcategory 2Subcategory
3Questions Priority
Org Chart with team members' name
Roles and Responsibility
Working location
Governance and communication plan
Business process
Operation Process
SOP document
WLA document
OSS tools list detail
Asset list
Network topop diagram
system interface list
system operation manuel
system configuration and optimazing guide book
Common problem processing manual
system upgrade guide book
system security guide book
system recovery and DR guide book
Maintenance contract
sparepart management contract
Inflight project contract detail
Audit and security contract
Product system FRS/SOW
last 12 months incident data
existing KPI/SLA for tower
Existing operation reports(incident reports,
performance reports,capacity reports,
availability reports, 3rd party reports, security
reports )
Ad hoc business reports and frequency
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DeliverableWorkshop
typeReceived or not
Contract, BAFO document gap
analysis reportFace to Face Yes
Contract, BAFO document gap
analysis reportFace to Face Yes
information Tel or Email Yes
information Tel or Email NO
information & Process training Both Yes
information & Process training Both Yes
information & Process training Face to Face NO
information & Process training Face to Face Yes
information & KT Face to Face NA
commercial impact report Tel or Email NA
information & KT Both NO
information & KT Both NO
information & KT Both NO
information & KT Both NO
information & KT Both NO
information & KT Both NO
information & KT Both NO
information & KT Both NO
Gap analysis Both NA
information Face to Face NA
Commercial impact report Face to Face NA
information Tel or Email NO
information Tel or Email
Penalty gap report Tel or Email No
Penalty gap report Face to Face Yes
Existing workload analysis report Tel or Email Yes
Existing workload analysis report Tel or Email Yes
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Risk accessment when document
is not received
Will be a risk it is very important
document to understand legacy system
Will be high risk for transition
Will be high risk for transition
Security Incident report is required to
understand loopholes in the system.
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Category Subcategory 1 Subcategory 2Subcategory
3
Org Chart with team members' name
Roles and Responsibility
Working location
Governance and communication plan
Business process
Operation Process
SOP document
WLA document
OSS tools list detail
Asset list
Network topop diagram
system interface list
system operation manuel
system configuration and optimazing guide book
Common problem processing manual
system upgrade guide book
system security guide book
system recovery and DR guide book
Maintenance contract
sparepart management contract
Inflight project contract detail
Audit and security contract
Product system FRS/SOW
last 12 months incident data
existing KPI/SLA for tower
Existing operation reports(incident reports,
performance reports,capacity reports,
availability reports, 3rd party reports, securityreports )
Ad hoc business reports and frequency
Core etc..
Governance and
Organisation
Process
Work enviroment
Technical support
documents
Contract
History data
(KPI/SLA, SRs, CRs)
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Risk accessment when document is not
received
Wating response from E///. Have detail about
Three
Under development till date no SOP recorded for
security
Only one tool Is used for Audit Qualys and its
ownership lies with Three and maintained by
Wipro
Asset detail not under scope of BCP & Securitystream
Still wating the response from kathy martin
Still wating the response from kathy martin
Still wating the response from kathy martin
still wating the response from kathy martin
Requested to kathy
Requested to kathy
Will be a risk it is very important document to
understand legacy system
Will be high risk for transition
It is not related to my stream
Not related to my stream
Security Incident report is required to understand
loopholes in the system.
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S.No. Category 1 Category 2 Category 3 Priority
1 Operations Organization & Staff NOC High
2 Operations NOC Shift Management Medium
3 Operations NOC Shift Management High
4 Operations NOC Processes High
5 Operations NOC Processes High
6 Operations NOC Processes Medium
7 Operations Processes Escalation Management High
8 Operations Processes Roles & Responsibilities Medium
9 Operations NOC Processes High
10 Operations NOC Processes Medium
11 Operations Processes Roles & Responsibilities Medium
12 Operations NOC Processes Medium
13 Operations Processes KPI &SLA High
14 Operations Existing Services Processes Medium
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15 Operations Processes Processes High
16 Operations NOC Processes High
17 Operations Quality Processes Low
18 Operations Processes Network Surveillance Medium
19 Operations Processes Fault Management High
20 Operations Processes Fault Management Medium
21 Operations Processes Fault Management Medium
22 Operations Processes Fault Management High
23 Operations Processes Others Low
24 Operations NOC KPI & SLA High
25 Operations Processes KPI & SLA High
26 Operations Security Security Management High
27 Operations Security Security Management High
28 Operations NOC Processes High
29 Operations Quality Others Medium
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30 Operations Processes Performance Management Medium
31 Operations Processes Performance Management Medium
32 Operations Processes Spare Parts Management Medium
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Questions Question DescriptionApplicable
Senario
What is the structure of the NOC Operations in
scope?
Provide detailed organisation charts with headcount breakdown
(Core, Transport & ICT)
Is there a shift handover process in place? If yes,
how is the same managed?
After each shift how does the handover take place. How much
time is available to provide shift handover.
How many resources are in each functional
unit/processes? What is the shift pattern?
Provide resource mapping across FO & BO shifts for Core,
Transport & ICT service towers
Please provide a copy of all key O&M process visio
flowcharts and relevant templates for review.
Processes: (Service Desk, VIP Customer Handling, NetworkSurveillance, SLA Management, Release Management,
Performance Management, Preventive Maintenance, Spare
Parts Management, Security Management, Acceptance
Testing,