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    Streams Stream Leads - Huawei

    Business Operations Suresh Thangavel

    Core Network/Transport Environment Jai Verma, Syed Hussain

    E2E Service Management Luca Bottesini

    HR Karen Robertson, Vanessa Hughes

    ICT Environment Tumul Prasad/Luca Bottesini

    IT & Tools & OSS & Connectivity Jagjeet Singh, Shivjee PandeySLA/KPI Bob Liang

    Process/WLA Simran Sandhu/Deepali

    Network & IP Security Anand Sharma

    Security & BCP Rahul Tiwari

    Billing & Meditation & Provisioning & IDU Ahmad Zainuddin

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    Ericsson Assignee Ericsson Assignee TechMahindra Assignee

    Geoff Isaac [email protected]

    Mark Madden

    Michael Litt

    [email protected]

    [email protected] Isaac [email protected]

    Sarah Martyn [email protected]

    Andrew Edmunds [email protected] [email protected]

    Dave Duncan [email protected] Mccann Murphy [email protected]

    William Mccann Murphy [email protected]

    Nigel East [email protected]

    Nigel East [email protected]

    Neil Hatch [email protected]

    mailto:[email protected]:[email protected]%20Littmailto:[email protected]%20Littmailto:[email protected]@ercisson.commailto:[email protected]@ercisson.commailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]@ercisson.commailto:[email protected]@ercisson.commailto:[email protected]%20Littmailto:[email protected]%20Littmailto:[email protected]
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    Category Subcategory 1 Subcategory 2 Subcategory 3

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing DevelopmentIT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing DevelopmentIT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate TelephonyIT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    Governance and

    Organisation

    Org Chart with team

    members' name

    Roles and Responsibility

    Working location

    Support Hours

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    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    IT Ops - RMSIT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    Process

    Business process

    SOP document

    WLA/BI document

    OSS tools list detail

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    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    GriffinBilling Messaging Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaging Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    enviroment

    Asset list

    Network topology diagram

    system interface list

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    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaing InterfaceInvoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMSVCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    system operation manual

    system configuration andoptimazing guide book

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    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    LimaAutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Technical

    support

    documents

    Common problem handling

    manual

    system upgrade guide book

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    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD AssistFMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment GatewayInterconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Billing Ops

    system security guide book

    system recovery and DR

    guide book

    Maintenance contract

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    Lima

    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    GriffinBilling Messaing Interface

    Invoice Server

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    Contract

    Inflight project contract

    detail

    Audit and security contract

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    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)Lima

    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing DevelopmentIT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaing InterfaceInvoice Server

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    last 12 months incident

    data

    Product system FRS/SOW

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    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    LimaAutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    History data

    (KPI/SLA, SRs,

    CRs)

    existing KPI/SLA for tower

    Existing operation

    reports(incident reports,

    performance

    reports,capacity reports,

    availability reports, 3rd

    party reports, security

    reports )

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    Griffin

    Billing Messaing Interface

    Invoice Server

    IT Ops - RMS

    IT Ops - Interconnect

    IT Ops - Mediation

    IT Ops - Provisioning & IDU

    IT Ops -IREG

    IT Ops -Billing Development

    IT Ops -Corporate Telephony

    IT Ops - Billing Ops UK

    IT Ops - Billing Ops Romania

    IT Ops - Billing Ops - Tariff

    IT Ops - CRM

    Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    Singleview

    Payment Gateway

    Interconnect

    Probe(Credit Risk)

    CAPE(Revenue Assurance)

    HP Extreme(Bill Fulfillment)

    Collections(Tallyman)

    VMS

    VCS

    ReD Assist

    FMS, aka FraudView

    Ad hoc business reports

    and frequency

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    Nokia Charging Gateway (CG)

    Lima

    AutoRek

    Griffin

    Billing Messaing Interface

    Invoice Server

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    Questions

    E/// to share the current IT Ops RMS Team structure

    E/// to share the current IT Ops Interconnect Team structure

    E/// to share the current IT Ops Mediation Team structure

    E/// to share the current IT Ops Provisioning & IDU Team structure

    E/// to share the current IT Ops IREG Team structure

    E/// to share the current IT Ops Billing Development Team structureE/// to share the current IT Ops Corporate Telephony Team structure

    E/// to share the current IT Ops Billing Ops(UK) Team structure

    E/// to share the current IT Ops Billing Ops(Romania) Team structure

    E/// to share the current IT Ops Billing Ops Tariff Team structure

    E/// to share the current IT CRM Team structure

    E/// to share the roles & responsibilities of the IT Ops RMS

    E/// to share the roles & responsibilities of the IT Ops Interconnect

    E/// to share the roles & responsibilities of the IT Ops Mediation

    E/// to share the roles & responsibilities of the IT Ops Provisioning & IDU

    E/// to share the roles & responsibilities of the IT Ops IREG

    E/// to share the roles & responsibilities of the IT Ops Billing DevelopmentE/// to share the roles & responsibilities of the IT Ops Corporate Telephony

    E/// to share the roles & responsibilities of the IT Ops Billing Ops(UK)

    E/// to share the roles & responsibilities of the IT Ops Billing Ops(Romania)

    E/// to share the roles & responsibilities of the IT Ops Billing Ops Tariff

    E/// to share the roles & responsibilities of the IT CRM

    E/// to share the working location of the IT Ops RMS

    E/// to share the working location of the IT Ops Interconnect

    E/// to share the working location of the IT Ops Mediation

    E/// to share the working location of the IT Ops Provisioning & IDU

    E/// to share the working location of the IT Ops IREG

    E/// to share the working location of the IT Ops Billing Development

    E/// to share the working location of the IT Ops Corporate Telephony

    E/// to share the working location of the IT Ops Billing Ops(UK)

    E/// to share the working location of the IT Ops Billing Ops(Romania)

    E/// to share the working location of the IT Ops Billing Ops Tariff

    E/// to share the working location of the IT CRM

    E/// to share the support hours of the IT Ops RMS

    E/// to share the support hours of the IT Ops Interconnect

    E/// to share the support hours of the IT Ops Mediation

    E/// to share the support hours of the IT Ops Provisioning & IDU

    E/// to share the support hours of the IT Ops IREG

    E/// to share the support hours of the IT Ops Billing Development

    E/// to share the support hours of the IT Ops Corporate TelephonyE/// to share the support hours of the IT Ops Billing Ops(UK)

    E/// to share the support hours of the IT Ops Billing Ops(Romania)

    E/// to share the support hours of the IT Ops Billing Ops Tariff

    E/// to share the support hours of the IT CRM

    E/// to share the business process of the IT Ops RMS

    E/// to share the business process of the IT Ops Interconnect

    E/// to share the business process of the IT Ops Mediation

    E/// to share the business process of the IT Ops Provisioning & IDU

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    E/// to share the business process of the IT Ops IREG

    E/// to share the business process of the IT Ops Billing Development

    E/// to share the business process of the IT Ops Corporate Telephony

    E/// to share the business process of the IT Ops Billing Ops(UK)

    E/// to share the business process of the IT Ops Billing Ops(Romania)

    E/// to share the business process of the IT Ops Billing Ops Tariff

    E/// to share the business process of the IT CRM

    E/// to share the SOP document of the IT Ops RMS

    E/// to share the SOP document of the IT Ops Interconnect

    E/// to share the SOP document of the IT Ops Mediation

    E/// to share the SOP document of the IT Ops Provisioning & IDU

    E/// to share the SOP document of the IT Ops IREG

    E/// to share the SOP document of the IT Ops Billing Development

    E/// to share the SOP document of the IT Ops Corporate Telephony

    E/// to share the SOP document of the IT Ops Billing Ops(UK)

    E/// to share the SOP document of the IT Ops Billing Ops(Romania)

    E/// to share the SOP document of the IT Ops Billing Ops Tariff

    E/// to share the SOP document of the IT CRM

    E/// to share the WLA/BI document of the IT Ops RMS

    E/// to share the WLA/BI document of the IT Ops Interconnect

    E/// to share the WLA/BI document of the IT Ops Mediation

    E/// to share the WLA/BI document of the IT Ops Provisioning & IDU

    E/// to share the WLA/BI document of the IT Ops IREG

    E/// to share the WLA/BI document of the IT Ops Billing Development

    E/// to share the WLA/BI document of the IT Ops Corporate Telephony

    E/// to share the WLA/BI document of the IT Ops Billing Ops(UK)

    E/// to share the WLA/BI document of the IT Ops Billing Ops(Romania)

    E/// to share the WLA/BI document of the IT Ops Billing Ops Tariff

    E/// to share the WLA/BI document of the IT CRM

    E/// to share the OSS tools list detail of the IT Ops RMS

    E/// to share the OSS tools list detail of the IT Ops Interconnect

    E/// to share the OSS tools list detail of the IT Ops Mediation

    E/// to share the OSS tools list detail of the IT Ops Provisioning & IDU

    E/// to share the OSS tools list detail of the IT Ops IREG

    E/// to share the OSS tools list detail of the IT Ops Billing Development

    E/// to share the OSS tools list detail of the IT Ops Corporate Telephony

    E/// to share the OSS tools list detail of the IT Ops Billing Ops(UK)

    E/// to share the OSS tools list detail of the IT Ops Billing Ops(Romania)

    E/// to share the OSS tools list detail of the IT Ops Billing Ops Tariff

    E/// to share the OSS tools list detail of the IT CRM

    E/// to share the asset list of the IT Ops RMSE/// to share the asset list of the IT Ops Interconnect

    E/// to share the asset list of the IT Ops Mediation

    E/// to share the asset list of the IT Ops Provisioning & IDU

    E/// to share the asset list of the IT Ops IREG

    E/// to share the asset list of the IT Ops Billing Development

    E/// to share the asset list of the IT Ops Corporate Telephony

    E/// to share the asset list of the IT Ops Billing Ops(UK)

    E/// to share the asset list of the IT Ops Billing Ops(Romania)

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    E/// to share the asset list of the IT Ops Billing Ops Tariff

    E/// to share the asset list of the IT CRM

    E/// to share the asset list for Balance Manager(BMR) and H3G Virtual BMR(VBMR)

    E/// to share the asset list for Singleview

    E/// to share the asset list for Payment Gateway

    E/// to share the asset list for Interconnect

    E/// to share the asset list for Probe

    E/// to share the asset list for CAPE

    E/// to share the asset list for HP Extreme

    E/// to share the asset list for Collections(Tallyman)

    E/// to share the asset list for VMS

    E/// to share the asset list for VCS

    E/// to share the asset list for ReD Assist

    E/// to share the asset list for FMS, aka FraudView

    E/// to share the asset list for Nokia Charging Gateway (CG)

    E/// to share the asset list for Lima

    E/// to share the asset list for AutoRek

    E/// to share the asset list for GriffinE/// to share the asset list for Billing Messaging Interface

    E/// to share the asset list for Invoice Server

    E/// to share the network topology diagram for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the network topology diagram for Singleview

    E/// to share the network topology diagram for Payment Gateway

    E/// to share the network topology diagram for Interconnect

    E/// to share the network topology diagram for Probe

    E/// to share the network topology diagram for CAPE

    E/// to share the network topology diagram for HP Extreme

    E/// to share the network topology diagram for Collections(Tallyman)

    E/// to share the network topology diagram for VMS

    E/// to share the network topology diagram for VCS

    E/// to share the network topology diagram for ReD Assist

    E/// to share the network topology diagram for FMS, aka FraudView

    E/// to share the network topology diagram for Nokia Charging Gateway (CG)

    E/// to share the network topology diagram for Lima

    E/// to share the network topology diagram for AutoRek

    E/// to share the network topology diagram for Griffin

    E/// to share the network topology diagram for Billing Messaging Interface

    E/// to share the network topology diagram for Invoice Server

    E/// to share the system interface list for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)E/// to share the system interface list for Singleview

    E/// to share the system interface list for Payment Gateway

    E/// to share the system interface list for Interconnect

    E/// to share the system interface list for Probe

    E/// to share the system interface list for CAPE

    E/// to share the system interface list for HP Extreme

    E/// to share the system interface list for Collections(Tallyman)

    E/// to share the system interface list for VMS

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    E/// to share the system interface list for VCS

    E/// to share the system interface list for ReD Assist

    E/// to share the system interface list for FMS, aka FraudView

    E/// to share the system interface list for Nokia Charging Gateway (CG)

    E/// to share the system interface list for Lima

    E/// to share the system interface list for AutoRek

    E/// to share the system interface list for Griffin

    E/// to share the system interface list for Billing Messaging Interface

    E/// to share the system interface list for Invoice Server

    E/// to share the system operation manual for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the system operational manual for Singleview

    E/// to share the system operational manual for Payment Gateway

    E/// to share the system operational manual for Interconnect

    E/// to share the system operational manual for Probe

    E/// to share the system operational manual for CAPE

    E/// to share the system operational manual for HP Extreme

    E/// to share the system operation manual for Collections(Tallyman)

    E/// to share the system operation manual for VMSE/// to share the system operation manual for VCS

    E/// to share the system operation manual for ReD Assist

    E/// to share the system operation manual for FMS, aka FraudView

    E/// to share the system operation manual for Nokia Charging Gateway (CG)

    E/// to share the system operation manual for Lima

    E/// to share the system operation manual for AutoRek

    E/// to share the system operation manual for Griffin

    E/// to share the system operation manual for Billing Messaging Interface

    E/// to share the system operation manual for Invoice Server

    E/// to share the system configuration and optimizing guide book for Balance

    Manager(BMR) and H3G Virtual BMR(VBMR)

    E/// to share the system configuration and optimizing guide book for Singleview

    E/// to share the system configuration and optimizing guide book for Payment Gateway

    E/// to share the system configuration and optimizing guide book for Interconnect

    E/// to share the system configuration and optimizing guide book for Probe

    E/// to share the system configuration and optimizing guide book for CAPE

    E/// to share the system configuration and optimizing guide book for HP Extreme

    E/// to share the system configuration and optimizing guide book for Collections(Tallyman)

    E/// to share the system configuration and optimizing guide book for VMS

    E/// to share the system configuration and optimizing guide book for VCS

    E/// to share the system configuration and optimizing guide book for ReD Assist

    E/// to share the system configuration and optimizing guide book for FMS, aka FraudView

    E/// to share the system configuration and optimizing guide book for Nokia Charging

    Gateway (CG)

    E/// to share the system configuration and optimizing guide book for Lima

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    E/// to share the system configuration and optimizing guide book for AutoRek

    E/// to share the system configuration and optimizing guide book for Griffin

    E/// to share the system configuration and optimizing guide book for Billing Messaging

    Interface

    E/// to share the system configuration and optimizing guide book for Invoice Server

    E/// to share the common problem processing manual for Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    E/// to share the common problem processing manual for Singleview

    E/// to share the common problem processing manual for Payment Gateway

    E/// to share the common problem processing manual for Interconnect

    E/// to share the common problem processing manual for Probe

    E/// to share the common problem processing manual for CAPE

    E/// to share the common problem processing manual for HP Extreme

    E/// to share the common problem processing manual for Collections(Tallyman)

    E/// to share the common problem processing manual for VMS

    E/// to share the common problem processing manual for VCS

    E/// to share the common problem processing manual for ReD Assist

    E/// to share the common problem processing manual for FMS, aka FraudView

    E/// to share the common problem processing manual for Nokia Charging Gateway (CG)

    E/// to share the common problem processing manual for Lima

    E/// to share the common problem processing manual for AutoRek

    E/// to share the common problem processing manual for Griffin

    E/// to share the common problem processing manual for Billing Messaging Interface

    E/// to share the common problem processing manual for Invoice Server

    E/// to share the system upgrade guide book for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the system upgrade guide book for Singleview

    E/// to share the system upgrade guide book for Payment Gateway

    E/// to share the system upgrade guide book for Interconnect

    E/// to share the system upgrade guide book for Probe

    E/// to share the system upgrade guide book for CAPE

    E/// to share the system upgrade guide book for HP Extreme

    E/// to share the system upgrade guide book for Collections(Tallyman)

    E/// to share the system upgrade guide book for VMS

    E/// to share the system upgrade guide book for VCS

    E/// to share the system upgrade guide book for ReD Assist

    E/// to share the system upgrade guide book for FMS, aka FraudView

    E/// to share the system upgrade guide book for Nokia Charging Gateway (CG)

    E/// to share the system upgrade guide book for LimaE/// to share the system upgrade guide book for AutoRek

    E/// to share the system upgrade guide book for Griffin

    E/// to share the system upgrade guide book for Billing Messaging Interface

    E/// to share the system upgrade guide book for Invoice Server

    E/// to share the system security guide book for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the system security guide book for Singleview

    E/// to share the system security guide book for Payment Gateway

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    E/// to share the system security guide book for Interconnect

    E/// to share the system security guide book for Probe

    E/// to share the system security guide book for CAPE

    E/// to share the system security guide book for HP Extreme

    E/// to share the system security guide book for Collections(Tallyman)

    E/// to share the system security guide book for VMS

    E/// to share the system security guide book for VCS

    E/// to share the system security guide book for ReD AssistE/// to share the system security guide book for FMS, aka FraudView

    E/// to share the system security guide book for Nokia Charging Gateway (CG)

    E/// to share the system security guide book for Lima

    E/// to share the system security guide book for AutoRek

    E/// to share the system security guide book for Griffin

    E/// to share the system security guide book for Billing Messaging Interface

    E/// to share the system security guide book for Invoice Server

    E/// to share the system recovery and DR guide book for Balance Manager(BMR) and H3G

    Virtual BMR(VBMR)

    E/// to share the system recovery and DR guide book for Singleview

    E/// to share the system recovery and DR guide book for Payment GatewayE/// to share the system recovery and DR guide book for Interconnect

    E/// to share the system recovery and DR guide book for Probe

    E/// to share the system recovery and DR guide book for CAPE

    E/// to share the system recovery and DR guide book for HP Extreme

    E/// to share the system recovery and DR guide book for Collections(Tallyman)

    E/// to share the system recovery and DR guide book for VMS

    E/// to share the system recovery and DR guide book for VCS

    E/// to share the system recovery and DR guide book for ReD Assist

    E/// to share the system recovery and DR guide book for FMS, aka FraudView

    E/// to share the system recovery and DR guide book for Nokia Charging Gateway (CG)

    E/// to share the system recovery and DR guide book for Lima

    E/// to share the system recovery and DR guide book for AutoRek

    E/// to share the system recovery and DR guide book for Griffin

    E/// to share the system recovery and DR guide book for Billing Messaging Interface

    E/// to share the system recovery and DR guide book for Invoice Server

    E/// to share the maintenance contract for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the miantenance contract for Singleview

    E/// to share the miantenance contract for Payment Gateway

    E/// to share the miantenance contract for Interconnect

    E/// to share the miantenance contract for ProbeE/// to share the miantenance contract for CAPE

    E/// to share the miantenance contract for HP Extreme

    E/// to share the maintenance contract for Collections(Tallyman)

    E/// to share the maintenance contract for VMS

    E/// to share the maintenance contract for VCS

    E/// to share the maintenance contract for ReD Assist

    E/// to share the maintenance contract for FMS, aka FraudView

    E/// to share the maintenance contract for Nokia Charging Gateway (CG)

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    E/// to share the maintenance contract for Lima

    E/// to share the maintenance contract for AutoRek

    E/// to share the maintenance contract for Griffin

    E/// to share the maintenance contract for Billing Messaging Interface

    E/// to share the maintenance contract for Invoice Server

    E/// to share the inflight project contract detail for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the inflight project contract detail for Singleview

    E/// to share the inflight project contract detail for Payment Gateway

    E/// to share the inflight project contract detail for Interconnect

    E/// to share the inflight project contract detail for Probe

    E/// to share the inflight project contract detail for CAPE

    E/// to share the inflight project contract detail for HP Extreme

    E/// to share the inflight project contract detail for Collections(Tallyman)

    E/// to share the inflight project contract detail for VMS

    E/// to share the inflight project contract detail for VCS

    E/// to share the inflight project contract detail for ReD Assist

    E/// to share the inflight project contract detail for FMS, aka FraudView

    E/// to share the inflight project contract detail for Nokia Charging Gateway (CG)

    E/// to share the inflight project contract detail for Lima

    E/// to share the inflight project contract detail for AutoRek

    E/// to share the inflight project contract detail for Griffin

    E/// to share the inflight project contract detail for Billing Messaging Interface

    E/// to share the inflight project contract detail for Invoice Server

    E/// to share the audit and security contract for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the audit & security contract for Singleview

    E/// to share the audit & security contract for Payment Gateway

    E/// to share the audit & security contract for Interconnect

    E/// to share the audit & security contract for Probe

    E/// to share the audit & security contract for CAPE

    E/// to share the audit & security contract for HP Extreme

    E/// to share the audit and security contract for Collections(Tallyman)

    E/// to share the audit and security contract for VMS

    E/// to share the audit and security contract for VCS

    E/// to share the audit and security contract for ReD Assist

    E/// to share the audit and security contract for FMS, aka FraudView

    E/// to share the audit and security contract for Nokia Charging Gateway (CG)

    E/// to share the audit and security contract for Lima

    E/// to share the audit and security contract for AutoRek

    E/// to share the audit and security contract for GriffinE/// to share the audit and security contract for Billing Messaging Interface

    E/// to share the audit and security contract for Invoice Server

    E/// to share the product system FRS/SOW for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the product system FRS/SOW for Singleview

    E/// to share the product system FRS/SOW for Payment Gateway

    E/// to share the product system FRS/SOW for Interconnect

    E/// to share the product system FRS/SOW for Probe

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    E/// to share the product system FRS/SOW for CAPE

    E/// to share the product system FRS/SOW for HP Extreme

    E/// to share the product system FRS/SOW for Collections(Tallyman)

    E/// to share the product system FRS/SOW for VMS

    E/// to share the product system FRS/SOW for VCS

    E/// to share the product system FRS/SOW for ReD Assist

    E/// to share the product system FRS/SOW for FMS, aka FraudView

    E/// to share the product system FRS/SOW for Nokia Charging Gateway (CG)E/// to share the product system FRS/SOW for Lima

    E/// to share the product system FRS/SOW for AutoRek

    E/// to share the product system FRS/SOW for Griffin

    E/// to share the product system FRS/SOW for Billing Messaging Interface

    E/// to share the product system FRS/SOW for Invoice Server

    E/// to share the last 12 months incident data for IT Ops - RMS

    E/// to share the last 12 months incident data for IT Ops - Interconnect

    E/// to share the last 12 months incident data for IT Ops - Mediation

    E/// to share the last 12 months incident data for IT Ops - Provisioning & IDU

    E/// to share the last 12 months incident data for IT Ops -IREG

    E/// to share the last 12 months incident data for IT Ops -Billing DevelopmentE/// to share the last 12 months incident data for IT Ops -Corporate Telephony

    E/// to share the last 12 months incident data for IT Ops - Billing Ops UK

    E/// to share the last 12 months incident data for IT Ops - Billing Ops Romania

    E/// to share the last 12 months incident data for IT Ops - Billing Ops - Tariff

    E/// to share the last 12 months incident data for IT Ops - CRM

    E/// to share the last 12 months incident data for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the last 12 months incident data for Singleview

    E/// to share the last 12 months incident data for Payment Gateway

    E/// to share the last 12 months incident data for Interconnect

    E/// to share the last 12 months incident data for Probe

    E/// to share the last 12 months incident data for CAPE

    E/// to share the last 12 months incident data for HP Extreme

    E/// to share the last 12 months incident data for Collections(Tallyman)

    E/// to share the last 12 months incident data for VMS

    E/// to share the last 12 months incident data for VCS

    E/// to share the last 12 months incident data for ReD Assist

    E/// to share the last 12 months incident data for FMS

    E/// to share the last 12 months incident data for Nokia Charging Gateway

    E/// to share the last 12 months incident data for Lima

    E/// to share the last 12 months incident data for AutoRek

    E/// to share the last 12 months incident data for Griffin

    E/// to share the last 12 months incident data for Billing Messaging InterfaceE/// to share the last 12 months incident data for Invoice Server

    E/// to share the existing KPI/SLA for IT Ops - RMS

    E/// to share the existing KPI/SLA for IT Ops - Interconnect

    E/// to share the existing KPI/SLA for IT Ops - Mediation

    E/// to share the existing KPI/SLA for IT Ops - Provisioning & IDU

    E/// to share the existing KPI/SLA for IT Ops -IREG

    E/// to share the existing KPI/SLA for IT Ops -Billing Development

    E/// to share the existing KPI/SLA for IT Ops -Corporate Telephony

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    E/// to share the existing KPI/SLA for IT Ops - Billing Ops UK

    E/// to share the existing KPI/SLA for IT Ops - Billing Ops Romania

    E/// to share the existing KPI/SLA for IT Ops - Billing Ops - Tariff

    E/// to share the existing KPI/SLA for IT Ops - CRM

    E/// to share the existing KPI/SLA for Balance Manager(BMR) and H3G Virtual BMR(VBMR)

    E/// to share the existing KPI/SLA for Singleview

    E/// to share the existing KPI/SLA for Payment Gateway

    E/// to share the existing KPI/SLA for Interconnect

    E/// to share the existing KPI/SLA for Probe

    E/// to share the existing KPI/SLA for CAPE

    E/// to share the existing KPI/SLA for HP Extreme

    E/// to share the existing KPI/SLA for Collections(Tallyman)

    E/// to share the existing KPI/SLA for VMS

    E/// to share the existing KPI/SLA for VCS

    E/// to share the existing KPI/SLA for ReD Assist

    E/// to share the existing KPI/SLA for FMS

    E/// to share the existing KPI/SLA for Nokia Charging Gateway

    E/// to share the existing KPI/SLA for LimaE/// to share the existing KPI/SLA for AutoRek

    E/// to share the existing KPI/SLA for Griffin

    E/// to share the existing KPI/SLA for Billing Messaging Interface

    E/// to share the existing KPI/SLA for Invoice Server

    E/// to share the existing operation reports for IT Ops - RMS

    E/// to share the existing operation reports for IT Ops - Interconnect

    E/// to share the existing operation reports for IT Ops - Mediation

    E/// to share the existing operation reports for IT Ops - Provisioning & IDU

    E/// to share the existing operation reports for IT Ops -IREG

    E/// to share the existing operation reports for IT Ops -Billing Development

    E/// to share the existing operation reports for IT Ops -Corporate Telephony

    E/// to share the existing operation reports for IT Ops - Billing Ops UK

    E/// to share the existing operation reports for IT Ops - Billing Ops Romania

    E/// to share the existing operation reports for IT Ops - Billing Ops - Tariff

    E/// to share the existing operation reports for IT Ops - CRM

    E/// to share the existing operation reports for Balance Manager(BMR) and H3G Virtual

    BMR(VBMR)

    E/// to share the existing operation reports for Singleview

    E/// to share the existing operation reports for Payment Gateway

    E/// to share the existing operation reports for Interconnect

    E/// to share the existing operation reports for Probe

    E/// to share the existing operation reports for CAPE

    E/// to share the existing operation reports for HP ExtremeE/// to share the existing operation reports for Collections(Tallyman)

    E/// to share the existing operation reports for VMS

    E/// to share the existing operation reports for VCS

    E/// to share the existing operation reports for ReD Assist

    E/// to share the existing operation reports for FMS

    E/// to share the existing operation reports for Nokia Charging Gateway

    E/// to share the existing operation reports for Lima

    E/// to share the existing operation reports for AutoRek

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    E/// to share the existing operation reports for Griffin

    E/// to share the existing operation reports for Billing Messaging Interface

    E/// to share the existing operation reports for Invoice Server

    E/// to share the ad hoc business reports and frequency for IT Ops - RMS

    E/// to share the ad hoc business reports and frequency for IT Ops - Interconnect

    E/// to share the ad hoc business reports and frequency for IT Ops - Mediation

    E/// to share the ad hoc business reports and frequency for IT Ops - Provisioning & IDU

    E/// to share the ad hoc business reports and frequency for IT Ops -IREG

    E/// to share the ad hoc business reports and frequency for IT Ops -Billing Development

    E/// to share the ad hoc business reports and frequency for IT Ops -Corporate Telephony

    E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops UK

    E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops Romania

    E/// to share the ad hoc business reports and frequency for IT Ops - Billing Ops - Tariff

    E/// to share the ad hoc business reports and frequency for IT Ops - CRM

    E/// to share the ad hoc business reports and frequency for Balance Manager(BMR) and

    H3G Virtual BMR(VBMR)

    E/// to share the ad hoc business reports and frequency for Singleview

    E/// to share the ad hoc business reports and frequency for Payment Gateway

    E/// to share the ad hoc business reports and frequency for Interconnect

    E/// to share the ad hoc business reports and frequency for Probe

    E/// to share the ad hoc business reports and frequency for CAPE

    E/// to share the ad hoc business reports and frequency for HP Extreme

    E/// to share the ad hoc business reports and frequency for Collections(Tallyman)

    E/// to share the ad hoc business reports and frequency for VMS

    E/// to share the ad hoc business reports and frequency for VCS

    E/// to share the ad hoc business reports and frequency for ReD Assist

    E/// to share the ad hoc business reports and frequency for FMS

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    E/// to share the ad hoc business reports and frequency for Nokia Charging Gateway

    E/// to share the ad hoc business reports and frequency for Lima

    E/// to share the ad hoc business reports and frequency for AutoRek

    E/// to share the ad hoc business reports and frequency for Griffin

    E/// to share the ad hoc business reports and frequency for Billing Messaging Interface

    E/// to share the ad hoc business reports and frequency for Invoice Server

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    Priority Deliverable Workshop type

    Major Organization chart Face to Face

    Major Organization chart Face to Face

    Major Organization chart Face to Face

    Major Organization chart Face to Face

    Major Organization chart Face to Face

    Major Organization chart Face to FaceMajor Organization chart Face to Face

    Major Organization chart Face to Face

    Major Organization chart Face to Face

    Major Organization chart Face to Face

    Major Organization chart Face to Face

    Critical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to FaceCritical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to Face

    Critical Roles and Responsibilities description Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Minor Working location information Face to Face

    Major Support Hours information Face to Face

    Major Support Hours information Face to Face

    Major Support Hours information Face to Face

    Major Support Hours information Face to Face

    Major Support Hours information Face to Face

    Major Support Hours information Face to Face

    Major Support Hours information Face to FaceMajor Support Hours information Face to Face

    Major Support Hours information Face to Face

    Major Support Hours information Face to Face

    Major Support Hours information Face to Face

    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

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    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

    Please Specify Business Process document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical SOP document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical WLA/BI document Document Sharing

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Critical List of OSS tools Face to Face

    Major Asset list Document SharingMajor Asset list Document Sharing

    Major Asset list Document Sharing

    Major Asset list Document Sharing

    Major Asset list Document Sharing

    Major Asset list Document Sharing

    Major Asset list Document Sharing

    Major Asset list Document Sharing

    Major Asset list Document Sharing

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    Major Asset list Document Sharing

    Major Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document Sharing

    Critical Asset list Document SharingCritical Asset list Document Sharing

    Critical Asset list Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Major Network topology diagram Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

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    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Critical System interface list Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document SharingMajor System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major System operational manual Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

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    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Configuration and optimization guide Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major Common problem handling manual Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document SharingMajor System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major System upgrade guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

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    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document SharingMajor system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major system security guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document SharingMajor System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Major System recovery and DR guide Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document SharingCritical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

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    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Critical Maintenance contract Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Inflight project HLD, timeline and rollout plan Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Audit and security contract Document SharingMajor Audit and security contract Document Sharing

    Major Audit and security contract Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

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    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document SharingMajor Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major Product system FRS/SOW Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document SharingMajor 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document Sharing

    Major 12 month incident data Document SharingMajor 12 month incident data Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

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    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document SharingCritical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Critical SLI/KPI document Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document SharingMinor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

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    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor Sample of operation reports Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)

    Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor

    1) Sample of ad hoc reports

    2) Frequency(per week and per month) Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor 1) Sample of ad hoc reports2) Frequency(per week and per month)

    Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

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    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor

    1) Sample of ad hoc reports

    2) Frequency(per week and per month) Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

    Minor1) Sample of ad hoc reports

    2) Frequency(per week and per month)Document Sharing

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    Received or notRisk accessment when document is

    not received

    Yes

    Yes

    No

    No

    No

    NoYes

    Yes

    Yes

    Yes

    No

    Yes

    Yes

    No

    No

    No

    NoYes

    Yes

    Yes

    Yes

    No

    Yes

    Yes

    Yes

    No

    No

    No

    Yes

    Yes

    Yes

    Yes

    No

    Yes

    Yes

    No

    No

    No

    No

    YesYes

    Yes

    Yes

    No

    N/A

    N/A

    N/A

    N/A

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    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    N/A

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    Yes

    No

    No

    No

    No

    No

    No

    Yes

    Yes

    Yes

    No

    Yes

    Yes

    No

    No

    No

    No

    Yes

    Yes

    Yes

    Yes

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    NoNo

    No

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

    No

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    No

    No

    No

    No

    No

    No

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    Comments

    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

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    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

    The processes are define in the WLA/BI docs

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    Access permission from E/// is required

    The latest version has not been made available to

    Huawei

    Is it part of Billing Ops WLA?

    Is it part of Billing Ops WLA?

    This is part of Billing Ops WLA

    This is part of Billing Ops WLA

    This is part of Billing Ops WLA

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    Category Subcategory 1

    Core etc..

    Governance and

    Organisation

    Process

    Work enviroment

    Technical support

    documents

    Contract

    History data

    (KPI/SLA, SRs, CRs)

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    Subcategory 2Subcategory

    3Questions Priority

    Org Chart with team members' name

    Roles and Responsibility

    Working location

    Governance and communication plan

    Business process

    Operation Process

    SOP document

    WLA document

    OSS tools list detail

    Asset list

    Network topop diagram

    system interface list

    system operation manuel

    system configuration and optimazing guide book

    Common problem processing manual

    system upgrade guide book

    system security guide book

    system recovery and DR guide book

    Maintenance contract

    sparepart management contract

    Inflight project contract detail

    Audit and security contract

    Product system FRS/SOW

    last 12 months incident data

    existing KPI/SLA for tower

    Existing operation reports(incident reports,

    performance reports,capacity reports,

    availability reports, 3rd party reports, security

    reports )

    Ad hoc business reports and frequency

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    DeliverableWorkshop

    typeReceived or not

    Contract, BAFO document gap

    analysis reportFace to Face Yes

    Contract, BAFO document gap

    analysis reportFace to Face Yes

    information Tel or Email Yes

    information Tel or Email NO

    information & Process training Both Yes

    information & Process training Both Yes

    information & Process training Face to Face NO

    information & Process training Face to Face Yes

    information & KT Face to Face NA

    commercial impact report Tel or Email NA

    information & KT Both NO

    information & KT Both NO

    information & KT Both NO

    information & KT Both NO

    information & KT Both NO

    information & KT Both NO

    information & KT Both NO

    information & KT Both NO

    Gap analysis Both NA

    information Face to Face NA

    Commercial impact report Face to Face NA

    information Tel or Email NO

    information Tel or Email

    Penalty gap report Tel or Email No

    Penalty gap report Face to Face Yes

    Existing workload analysis report Tel or Email Yes

    Existing workload analysis report Tel or Email Yes

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    Risk accessment when document

    is not received

    Will be a risk it is very important

    document to understand legacy system

    Will be high risk for transition

    Will be high risk for transition

    Security Incident report is required to

    understand loopholes in the system.

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    Category Subcategory 1 Subcategory 2Subcategory

    3

    Org Chart with team members' name

    Roles and Responsibility

    Working location

    Governance and communication plan

    Business process

    Operation Process

    SOP document

    WLA document

    OSS tools list detail

    Asset list

    Network topop diagram

    system interface list

    system operation manuel

    system configuration and optimazing guide book

    Common problem processing manual

    system upgrade guide book

    system security guide book

    system recovery and DR guide book

    Maintenance contract

    sparepart management contract

    Inflight project contract detail

    Audit and security contract

    Product system FRS/SOW

    last 12 months incident data

    existing KPI/SLA for tower

    Existing operation reports(incident reports,

    performance reports,capacity reports,

    availability reports, 3rd party reports, securityreports )

    Ad hoc business reports and frequency

    Core etc..

    Governance and

    Organisation

    Process

    Work enviroment

    Technical support

    documents

    Contract

    History data

    (KPI/SLA, SRs, CRs)

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    Risk accessment when document is not

    received

    Wating response from E///. Have detail about

    Three

    Under development till date no SOP recorded for

    security

    Only one tool Is used for Audit Qualys and its

    ownership lies with Three and maintained by

    Wipro

    Asset detail not under scope of BCP & Securitystream

    Still wating the response from kathy martin

    Still wating the response from kathy martin

    Still wating the response from kathy martin

    still wating the response from kathy martin

    Requested to kathy

    Requested to kathy

    Will be a risk it is very important document to

    understand legacy system

    Will be high risk for transition

    It is not related to my stream

    Not related to my stream

    Security Incident report is required to understand

    loopholes in the system.

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    S.No. Category 1 Category 2 Category 3 Priority

    1 Operations Organization & Staff NOC High

    2 Operations NOC Shift Management Medium

    3 Operations NOC Shift Management High

    4 Operations NOC Processes High

    5 Operations NOC Processes High

    6 Operations NOC Processes Medium

    7 Operations Processes Escalation Management High

    8 Operations Processes Roles & Responsibilities Medium

    9 Operations NOC Processes High

    10 Operations NOC Processes Medium

    11 Operations Processes Roles & Responsibilities Medium

    12 Operations NOC Processes Medium

    13 Operations Processes KPI &SLA High

    14 Operations Existing Services Processes Medium

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    15 Operations Processes Processes High

    16 Operations NOC Processes High

    17 Operations Quality Processes Low

    18 Operations Processes Network Surveillance Medium

    19 Operations Processes Fault Management High

    20 Operations Processes Fault Management Medium

    21 Operations Processes Fault Management Medium

    22 Operations Processes Fault Management High

    23 Operations Processes Others Low

    24 Operations NOC KPI & SLA High

    25 Operations Processes KPI & SLA High

    26 Operations Security Security Management High

    27 Operations Security Security Management High

    28 Operations NOC Processes High

    29 Operations Quality Others Medium

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    30 Operations Processes Performance Management Medium

    31 Operations Processes Performance Management Medium

    32 Operations Processes Spare Parts Management Medium

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    Questions Question DescriptionApplicable

    Senario

    What is the structure of the NOC Operations in

    scope?

    Provide detailed organisation charts with headcount breakdown

    (Core, Transport & ICT)

    Is there a shift handover process in place? If yes,

    how is the same managed?

    After each shift how does the handover take place. How much

    time is available to provide shift handover.

    How many resources are in each functional

    unit/processes? What is the shift pattern?

    Provide resource mapping across FO & BO shifts for Core,

    Transport & ICT service towers

    Please provide a copy of all key O&M process visio

    flowcharts and relevant templates for review.

    Processes: (Service Desk, VIP Customer Handling, NetworkSurveillance, SLA Management, Release Management,

    Performance Management, Preventive Maintenance, Spare

    Parts Management, Security Management, Acceptance

    Testing,