COVID – 19 Response Measures

Dubai Airports

2Governance Structure

3Process Centric

Inadmissible Passengers

Passenger Information

Trolley Management

Crew Management

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Tra

ffic

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ArrivalsLandside Terminal & car park Airside Terminal & Airfield

Operational Logistics

Airborne

HoldingTaxi &

Holding

Visa Collection & Delivery | CustomsClearance

Take-offTaxi &

Holding

Departures GatesPlan & Book

Travel

Off-site Check-in

Travel to the

Airport

Ticketing &

Check-in

Ticketing &

Check-in (FZ-J)

EmigrationDocumentCheck

DeparturesSecurity

Departures

Circulation and

Lounges

Departures

Bus

Loading

Special Handling | Unaccompanied Minors

Aircraft

Loading /

Pushback

Stand Management

Taxiway Management

Airside Road Traffic Management

Ground Service Equipment Access &

Circulation

Airside Bussing - Staff

Airside Bussing - Flights

Arrivals Bus

UnloadingPassenger Disembarkation

Arrivals Circulation

Transfers

Immigration

Connections DesksOn Stand/ Aircraft

Unloading

Customs

Hold

Baggage

Check

Arrivals Hall

Group

Waiting

Outward Travel

Ground

Transport

Private Pick-up

Business TechnologyManagement

Resource Management

Terminal Management Airport Security

Facilities ManagementEmergency ManagementCommercial OperationsAirport Access

(Staff, Goods & Waste)

Apron Management

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ge

Sto

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La

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d &

Be

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Mishandled

Baggage

Baggage

Handling

System

Ta

xi

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Customs

Hand

Baggage

Screening

BaggageReclaim

Airside Duty Free, Retail &

Food & Beverage

Air

Traffic

Control

Departures

4

5Compliance

6Safeguarding Measures-Examples

Stay Safe