7 11 2012 Vishal Joshi

8/13/2019 7 11 2012 Vishal Joshi

http://slidepdf.com/reader/full/7-11-2012-vishal-joshi 1/65

CUSTOM WEB ACCESS TO SAP CRM AND SAP ERP VIA

NETWEAVER PORTAL IVIEW

____________

A Project

Presented

to the Faculty of

California State University, Chico

____________

In Partial Fulfillment

of the Requirement for the Degree

Master of Science

in

Interdisciplinary Studies

Enterprise System Analytics

____________

by

Vishal Surendra Joshi

Summer 2012

8/13/2019 7 11 2012 Vishal Joshi




A Project

by


Summer 2012

APPROVED BY THE DEAN OF GRADUATE STUDIES

AND VICE PROVOST FOR RESEARCH:

_________________________________Eun K. Park, Ph.D.

APPROVED BY THE GRADUATE ADVISORY COMMITTEE:

______________________________ _________________________________

Sharon A. Barrios, Ph.D. Raymond Boykin, Ph.D., Chair

Graduate Coordinator

_________________________________

James Connolly, Ph.D.

8/13/2019 7 11 2012 Vishal Joshi


iii

PREFACE

This project report has been prepared as a part of the fulfillment of my

Master’s degree in Enterprise System Analytics at CSU, Chico, in academic year of 2012.

The purpose of this project is to develop a connection between ERP systems

and CRM systems through a web interface. The different tools I used for this project

include SAP ECC version 6.0 and SAP CRM 5.0.

All enterprises that implement ERP systems and CRM systems come under

the target audience for this project. Reducing the efforts and saving time from a

manager’s perspective are the major goals to initiate this project.

I would like to mention that Dr. Boykin and Dr. Connelly have assisted me

during different phases of the development, without which this project would not have

been completed. I want to thank them as well as the graduate dean, Dr. Sharon Barrios,

and Mr. Walter Louie, the support head for CSU, Chico, SAP support center.

I am hoping that this project, once implemented, will be of great use for

clients, and I will try my best to provide the required support. Users can contact me at

[email protected].

Finally, I would like to convey my gratitude and appreciation to all my

mentors and project guides as well as the committee members who evaluated my project.

It’s been an honor to work on this project at CSU, Chico.

~ Vishal Joshi

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


v

CHAPTER PAGE

Defining Product ID Settings ....................................................... 31

Replicating Customizing Objects from ERP to CRM.................. 34

V. Simulating Data Transfer Process from Iviews........................................ 41

Access Via URL Iview................................................................. 41Running Same Process from Transactional Iview........................ 45

VI. Professional Implementation.................................................................... 47

References .................................................................................................................. 50

Appendix

A. Technical Acronyms................................................................................. 54

8/13/2019 7 11 2012 Vishal Joshi


vi

LIST OF FIGURES

FIGURE PAGE

1. Customer Relationship Management (CRM) Overview .......................... 2

2. Flow Diagram of Project Stage 1.............................................................. 9

3. Flow Diagram of Complete Model ........................................................... 10

4. SM59 Showing RFC Connection.............................................................. 15

5. RFC Connection ECC-CRM..................................................................... 16

6. Transactional Iview................................................................................... 17

7. Transactional Iview Close View............................................................... 18

8. URL Iview ................................................................................................ 19

9. URL Iview Close View............................................................................. 20

10. Iview, Page, User, and Worksheet ............................................................ 20

11. Web_UI_Page, Web_UI_User, and Web_UI_Worksheet........................ 21

12. GuiXT Web Server Design....................................................................... 22

13. GuiXT Script Behind ................................................................................ 23

14. GuiXT Launchpad .................................................................................... 23

15. Config.js File (Check Highlighted Part) ................................................... 24

16. Web Server Running on Port 85 ............................................................... 25

17. Path to Define Logical System ................................................................. 26

18. ECC 800 Logical System.......................................................................... 27

8/13/2019 7 11 2012 Vishal Joshi


vii

FIGURE PAGE

19. Path to Assign Logical System ................................................................. 27

20. CRM Logical System................................................................................ 28

21. Display Client Overview .......................................................................... 28

22. Logical System Assigned for 185 Client .................................................. 29

23. Registering CSA Queues .......................................................................... 30

24. Displaying CSA Queue............................................................................. 31

25. Assigning Error Action to Messages ........................................................ 32

26. Error Action Details.................................................................................. 32

27. Administration Console Page to Display Site........................................... 33

28. Administration Console Display Site ....................................................... 33

29. Path for Administration Console .............................................................. 34

30. Display Subscriptions ............................................................................... 34

31. Define Storage Format.............................................................................. 35

32. Data Conversion for Product ID ............................................................... 35

33. Starting Initial Load .................................................................................. 35

34. R3AS Start Transfer.................................................................................. 36

35. Click on Execute, Object Transfer Started ............................................... 37

36. Status Check Under R3AM1 (Monitor Objects) ...................................... 38

37. Data Transfer is in Progress...................................................................... 39

38. Data Transfer in Progress Close View...................................................... 40

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


ix

ABSTRACT



by


Master of Science in Interdisciplinary Studies

Enterprise System Analytics

California State University, Chico

Summer 2012

By considering changing market demands and customer trends, organizations

are focusing on maintaining current customers and targeting new ones. With this whole

process, they have to act smart and make decisions in a short amount of time that are

based on analytical surveys. Considering these situations, I decided to focus on how one

can make things simpler by spending less time accessing huge amounts of data, accessing

cross client data, and using shortcuts while accessing such data. Another focus of this

project is to make it easier to access such data and making the user interface platform in-

dependent.

The components used in this project are a web browser to access NetWeaver

Portal, a NetWeaver Portal interface to launch iview, a SAP CRM server to access

8/13/2019 7 11 2012 Vishal Joshi


x

functional data, a SAP ECC server to communicate with CRM, and a GuiXT Web Server

for accessing the custom interface. All of these components function in specific sequence

when a user tries to transfer data from one client to another.

This project can be a very useful tool from the perspective of higher manage-

ment since this project is platform independent as well as centrally managed. This project

can also save time for higher management during the decision making process. Finally,

this project has the huge potential of bringing evolutionary changes in managing the ERP

system.

8/13/2019 7 11 2012 Vishal Joshi


1

CHAPTER I

PROJECT INTRODUCTION

In today’s economy, there are four important factors responsible for financial

success of an enterprise: product features, profitability, marketing, and customer

satisfaction. The common challenge for every organization is how to gain clear visibility

to customers by product positioning (Inc., 2012; “Position (marketing),” 2012), their

demand, and sales processes. The main purpose of SAP CRM (SAP Customer

Relationship Management Module) is to provide continuous and satisfactory customer

service. It emphasizes more on gathering and understanding customer requirements.

Regardless of the financial status of any company, customer relationship management

strives hard to maintain their old customers and acquire new customers (Katta, 2008).

Business intelligence includes use of technologies which help organizations make better

and efficient decisions. Data warehouse refers to a huge amount of data, which includes

aggregated information from internal and external data sources. It is very important to

provide the right information to higher authority management employees at the right time

to make correct decisions. For this purpose, they need central and quick access to the

huge amount of underlying data. If any organization wants to succeed in the market

competition, they need to combine business logic with analytics (field deals with analysis

on data to make better decisions) to increase their sales.

8/13/2019 7 11 2012 Vishal Joshi


2

By considering the changing demands and activities of customers, enterprises

have started concentrating on current market need. The focus is on change of resources

and synchronizing business processes accordingly. In today’s global economy, customers

have a huge choice of product selection from across the world. They consider price,

quality, availability, durability, and service after purchase. SAP CRM concentrates on all

these facts to help enterprises with their decision-making.

Figure 1 explains how customer experience depends on basic four sectors:

Service, Marketing, Sales, and Analytics. There is inflow of information from Sales,

Figure 1. Customer Relationship Management (CRM) overview.

Source: Adapted from Katta, S. (2008). Discover SAP CRM . Boston,

MA: Galileo Press.

8/13/2019 7 11 2012 Vishal Joshi


3

Marketing, and Services sectors towards the Analytics sector. Higher management

employees focus on the Analytics sector of CRM to make quicker and smarter decisions

by running reporting tools on gathered information. Thus, it denotes how Analytics plays

an important role in CRM 360 degree model. My project focuses on the Analytics part of

the model shown in Figure 1.

Smarter decision-making process requires consolidation of information from

different sources and making it available to higher the management level in company in a

simpler and cleaner format. Flexibility is a major factor of the infrastructure. It should be

flexible enough to accommodate the new developments and the changes to business

processes.

Requirement in the new application architecture should be able to use web

services to reflect any changes and for new developments. Web access to SAP CRM

module which would communicate with SAP ECC (SAP Enterprise Central Component)

in backend is the possible working solution for this situation. Customers at a very end

should be able to access ECC data from the web interface to CRM via any web browser.

To access data from one SAP module to another SAP module RFC (Remote Function

Call) functionality of SAP has been used. SAP functional module holds the necessary

data associated with particular business process. One has to place remote function call to

function module to access data stored within. This avoids manual navigation to another

client and visiting associated transaction.

My project goal is to establish communication between SAP ECC6.0 server

and SAP CRM server, access it via custom web access to SAP CRM. This includes

8/13/2019 7 11 2012 Vishal Joshi


4

establishment of RFC (Remote Function Call) connection and middleware between ECC

and CRM. After establishing a communication link, next phase would be the data transfer

between those two servers.

Necessity in Market

Currently, users can connect to any SAP client via SAPGUI logon utility and

can access data as per their requirements. But in this case, there is a necessity of SAP

logon software installation along with java stack at the user end.

Users can access SAP CRM via web browser which connects them to CRM

server in backend. Users can also access SAP ECC via web browser which connects them

to ECC server in backend via NetWeaver portal.

Sybase (a SAP Company) offers ‘mCRM’ suite, where users can access SAP

CRM from their handheld devices. They do not provide a web UI unlike this project

(Sybase, 2012).

GuiXT offers web access to ECC/CRM but there is no scope for iview (any

kind of lightweight application/transaction or service that can be viewed on web browser)

(SAP, 2002) integration and two client communication. Yet, there is no functionality

where users can use custom web UI (web browser) to access both clients from common

web access point. The focus of my project was entirely based on making such a suite

which would allow:

1. Web access to SAP CRM.

2. Web access to SAP ECC.

3. Customization of user interface.

8/13/2019 7 11 2012 Vishal Joshi


5

4. Integration of CRM and ECC in backend with middleware and RFC

connection.

The project emphasizes on simplifying access to the data from SAP dataset

and removes dependency on other software. The most user-friendly way to access data is

via a web browser. This will help customers access required data from a web browser

without installing the SAP logon on their machines. This will also save a lot more time

for users.

Problem Statement

Currently, establishing a connection to multiple SAP clients and their mutual

data exchange is time-consuming task. One has to establish connection with the first

client, navigate to transaction manually, perform action on dataset, log off, login to

another client, and perform a same series of tasks.

How This Project Adds Ease to This Process?

This project has been focused on making this process less time consuming and

easier. Creating a RFC connection between two different clients, ECC and CRM saves

individual login time. Web interface access avoids installation and configuration of

dependent softwares, transactional iview and URL iview, and allows user to access

weight application from NetWeaver portal. The GuiXT web server allows the user

interface to be customized, which saves manual navigation time. In short, this project will

provide a central custom web user interface that will allow multiple SAP clients to

exchange their data more easily.

8/13/2019 7 11 2012 Vishal Joshi


6

Literature Overview

SAP CRM Web client UI white papers (sdn.sap.com) and SAP Community

Network’s CRM Web Client UI Framework webpage (http://wiki.sdn.sap.com/wiki/

display/CRM/CRM+Web+Client+UI+Framework) contain a wealth of information about

CRM Web UI component, SAP NetWeaverportal, dynamic navigation to iviews, adding

widgets to Web UI, etc.

I was not sure whether one can access SAP CRM from NetWeaver portal, If SAP

CRM has its own WEB UI, and whether or not it is easy. This place contains a document,

“UI Guidelines for CRM WebClient User Interface,” which puts more focus on which

features are already available under CRM WebClient UI and which are not.

SAP NetWeaver Platform, SAP NetWeaver portal and Enterprise workplaces

(http://help.sap.com/netweaver). This webpage gives brief introduction about how

NetWeaver portal enables ease of accessing SAP and non-SAP applications across

heterogeneous software environment.

With reference to this project, it helped me regarding how to create iviews, what

parameters are necessary, and what are not, what are the different types of iviews and

their properties etc.

Regarding usage of classic GuiXT component with integrated ITS, “Synactive

GuiXT is not supported in connection with SAP integrated ITS” (SAPTechno, n.d.)

Considering using GuiXT integration with NetWeaver portal IAS component was of

limiting use. As result GuiXT Web server was alternative for using custom GUI

interface.

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


8

GuiXT web server (http://www.guixt.com/solutions/webui.php) enabled me to

integrate URL iview with web server which could read custom GuiXT script and allow

users to launch transactions from custom UI. Afterwards I decided to integrate iviews

with GuiXT Web Server.

8/13/2019 7 11 2012 Vishal Joshi


9

CHAPTER II

SOLUTION DESCRIPTION – WORKING

MODEL

The project concept is completely based on current market needs. The

ultimate aim of the project is to let user access data stored on SAP ECC and SAP CRM

via central access of the NetWeaver Portal (iviews) web browser.

Deployment View of Project Concept

Figure 2 shows stage 1 deployment view of project.

Figure 2. Flow diagram of project stage 1.

8/13/2019 7 11 2012 Vishal Joshi


10

Figure 3 shows complete working model of project along with all required

necessary components.

Figure 3. Flow diagram of complete model.

SAP ECC Server

SAP R/3 server in now known as SAP ECC6.0 server. This software is used

for client/server computing. It is highly customizable using SAP’s proprietary

programming language, ABAP/4. ECC6.0 is scalable and highly used for many types and

sizes of organizations to store various department data. The BPI processes runs on this

end. There will be RFC connection between SAP ECC6.0 server and SAP CRM server.

8/13/2019 7 11 2012 Vishal Joshi


11

SAP CRM Server

SAP CRM Module is mainly developed to focus on customer driven growth

issue. It supports all processes related to entire customer relation cycle. SAP CRM helps

to improve business processes associated with sales, marketing, and distribution. In my

project, the SAP CRM server will be communicating with the SAP ECC6.0 server and

vice versa. In final stage of my project, there will be a web-based accessibility to SAP

CRM server. Customers can fetch data from CRM server and ECC server by using

NetWeaver portal (iviews) from web browser.

NetWeaver Portal System

Place where SAP NetWeaver portal has been installed and hosted. Ideally,

ECC installation and NetWeaver portal installation should not be on same machine (SAP

Training and Certification Shop, n.d.). It is central web browser access to complete SAP

ECC data set.

GuiXT Web Server

Place where GuiXT Web server has been installed and running. Within same

machine GuiXT Launchpad script for custom interface is also residing. Connection

between end user and SAP ECC or SAP CRM has been routed via this machine

(Synactive, 2012).

Web Browser

This could be any remote machine where user will be accessing data from

SAP ECC and SAP CRM via SAP NetWeaver portal iviews.

8/13/2019 7 11 2012 Vishal Joshi


12

Stage 1

In stage 1 there will be interaction between SAP ECC 6.0 server and SAP R/3

server. There will be RFC connection between these two ends (Hagemann & Will, 2003).

Once this has been established, SAP middleware has been configured between these two

servers for data exchange purpose (see Figure 2).

Stage 2

In this stage, there will be interaction SAP ECC 6.0 server, SAP CRM server,

GuiXT web server from NetWeaver portal iviews via web browser. This is complete

working model (SAS, n.d.).

Required Tools and Availability

SAP ECC 6.0

SAP Enterprise Central Component, usually known as SAP ERP (Enterprise

Resource Planning) software, should be implanted by organizations in association with

SAP (“SAP ERP,” 2012).

SAP CRM 5.0

Customer Relationship Management Software manufactured by SAP AG

should be implemented by any organization in association with SAP (“SAP CRM,”

2012).

Web Browser

Web browsers are available as freeware on the Internet. Basic hardware and

Internet connection is required.

8/13/2019 7 11 2012 Vishal Joshi


13

NetWeaver Portal

Provides role based online portal experience to integrated SAP systems and

third party applications in multilingual format (SAP Netweaver Portal, n.d.).

GuiXT Web Server

Provides centralized browser based functionality which allows user to access

SAP server online from Web browser with GuiXT customizations (Synactive, n.d.).

Project Flow

Getting access to SAP ECC, SAP CRM and NetWeaver portal.

Interconnecting SAP CRM and SAP ECC6.0 server via RFC connection.

Establishing middleware between these two servers and creating object

subscriptions for data transfer.

Creating transactional iviews under NetWeaver Portal for data exchange and

data overview.

Creating URL iviews under NetWeaver Portal.

Connecting URL iview to GuiXT Web Server in backend to show customized

user interface.

Schedule objects transfer between ECC and CRM.

Check the transfer status from status overview.

8/13/2019 7 11 2012 Vishal Joshi


14

CHAPTER III

TECHNICAL PHASES

This chapter includes detail description of establishing RFC Connection and

steps to setup CRM Middleware.

Establishing RFC Connections

This section puts focus on creating Remote Function Call (RFC) connection

from one SAP Client to another one.

RFC Connection From CRM 800 toECC 185 Under 800 Client

RFC connection is required for accessing mutual data between SAP ECC and

SAP CRM. User should be able to access SAP ERP data from SAP CRM without

logging off and vice versa. Figures 4 and 5 shows successful implementation of mutual

RFC connections.

RFC Connection From ECC 185-CRM 800

Under 185 Client.

From both ends, it has been tested and verified as working correctly.

Creation of Iviews

After success establishment of RFC connection, the next phase would be

creating iviews on SAP NetWeaver portal. As I mentioned before, iview is any kind of

lightweight application/transaction or service that can be viewed on web browser.

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


16

Figure 5. SM59 showing RFC connection.

Transactional iviews have been created for following transactions.’R3AS’-

Initial load start and ‘R3AM1’- Object Monitor. T-codes refer to SAP transaction codes

which are shortcuts for particular SAP business process. In this case, we need to transfer

data from CRM system to ECC system and then check whether data transfer has been

actually scheduled. Above mentioned T-codes are used for same purpose.

8/13/2019 7 11 2012 Vishal Joshi


17

Figure 6. Transactional iview.

Creation of URL Iview (Custom Interface)

URL iview executes URL mentioned within and display results on a new Web

browser (Figure 8). Figure 9 shows URL iview for launching specific URL mentioned

within it. Following URL iview launches GuiXT Web Server URL mentioned within.

URL connecting behind: http://localhost:85/guixt4web/logon.gsp

8/13/2019 7 11 2012 Vishal Joshi


18

Figure 7. Transactional iview close view.

Creating Web_UI_Page, Web_UI_User,and Web_UI_Worksheet

Figures 10 and 11 show complete development of Page, User, and Worksheet

components. These all components can be found under CRM iview folder.

Configuring and Running GuiXT Web Server

This section focuses on how to configure GuiXT Web Server, how to start the

same, and how to establish connection via Web Server.

Displaying Overview Model

A simplified model of GuiXT Web server is shown in Figure 12. End users

using web browser perform screen modifications via GuiXT script and send that

information towards SAP R/3 server via GuiXT Web server.

GuiXT Web Server parses the request, removes any screen modifications, and

passes the request to SAP R/3 server.

8/13/2019 7 11 2012 Vishal Joshi


19

Figure 8. URL iview.

After SAP responds to above request, it again reapplies screen modifications

and sends such data towards the web browser, as result, users are able to see modified

screens again with populated data fields.

8/13/2019 7 11 2012 Vishal Joshi


20

Figure 9. URL iview close view.

Figure 10. Iview, page, user, and worksheet.

Design GuiXT Scripts to Create Launchpad

Menu

The following script shown in Figure 13 has been designed in GuiXT

language which will create Launchpad as shown in Figure 14.

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


22

Configuring ‘Config.js’ File (Web Server

Configuration File)

Config.js file is GuiXT Web Server internal configuration file. Here we need

to specify what would be SAP R/3 server name to which web server will be connecting,

which is highlighted below in Figure 15. Underneath highlighted line it is web server

port, which is specified as ‘85’.

Start Web Server

Once the configuration file has been designed, the next thing would be

starting the guixt web server by double clicking the GuiXT4web.bat file, which would

execute the guixt4webapp.exe file behind (Figure 16).

Figure 12. GuiXT web server design.

Source: Adapted from Synactive. (n.d.). Web server overview. Retrieved from

http://www.guixt.com/guixt/webserver_overview

8/13/2019 7 11 2012 Vishal Joshi


23

Figure 13. GuiXT script behind.

Figure 14. GuiXT launchpad.

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


25

Figure 16. Web server running on port 85.

8/13/2019 7 11 2012 Vishal Joshi


26

CHAPTER IV

ESTABLISHING CRM MIDDLEWARE

SAP Middleware is necessary for creating path of data transfer between SAP

ECC and SAP CRM. This process includes sequence of steps which finally would result

in successful information exchange (Bode, Golze, & Schroder, 2008).

Define Logical System for CRM 800

Logical system is a name assigned to SAP client system by which it should

get identified. Two client systems should have unique logical name in the network (SAP,

2009). Figure 17 shows SAP transactions SPRO path to be followed by user to define

logical system (SAP, 2009).

Figure 17. Path to define logical system.

Figure 18 shows the logical system assignments to Dakar ECC client 185

defined via SAP transaction SCC4.

8/13/2019 7 11 2012 Vishal Joshi


27

Figure 18. ECC 800 logical system.

Assigning Logical System to CRM Client

Figure 19 shows SAP transaction SCC4, and it takes user to a place where

they can assign logical system to client.

Figure 19. Path to assign Logical System.

8/13/2019 7 11 2012 Vishal Joshi


28

Figure 20 shows logical system has been successfully assigned to CRM client

185.

Figure 20. CRM logical system.

Define and Assign Logical System to

ERP Client-185

Figure 21 shows high-level view of logical system assignment.

Figure 21. Display client overview.

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


30

Figure 23. Registering CSA queues.

Settings Error Handler

Organizer automatically receives email if errors occur in the related BDOC

(Fratian, 2008) (Figures 25 and 26).

Site IDs and Subscription for ERP (In CRM)

Need: The ERP system must be defined as a site for data transfer purpose

between CRM and ECC, like the other systems of the distribution model. The CRM site

is already predefined so there is need to create the ERP site only. Once you have created

this site, you must define the distribution rules (subscriptions) about in which states the

data is to be received by ECC from CRM. We need to create subscriptions to upload data

from CRM to OLTP (Online Transaction Processing systems, mostly used under places

which need faster data processing and data transfer) (Bode et al., 2008).

Figure 27 shows path required getting on ‘administration console display site’

and Figure 28 shows actual place for same.

Figures 29 and 30 shows path to get on Admin Console (transaction

SMOEAC) and actual subscription page.

8/13/2019 7 11 2012 Vishal Joshi


31

Figure 24. Displaying CSA queue.

Defining Product ID Settings

Figure 31 shows path to get on product ID conversion place and Figure 32

shows initial step of same.

8/13/2019 7 11 2012 Vishal Joshi


32

Figure 25. Assigning error action to messages.

Figure 26. Error action details.

8/13/2019 7 11 2012 Vishal Joshi


33

Figure 27 . Administration console page to display site.

Figure 28. Administration console display site.

8/13/2019 7 11 2012 Vishal Joshi


34

Figure 29. Path for administration console.

Figure 30. Display subscriptions.

Replicating Customizing Objects from

ERP to CRM

Figure 33 shows path to start initial data transfer and Figure 34 shows place to

click on within menu path to launch same.

8/13/2019 7 11 2012 Vishal Joshi


35

Figure 31. Define storage format.

Figure 32. Data conversion for product ID.

Figure 33. Starting initial load.

8/13/2019 7 11 2012 Vishal Joshi


36

Figure 34. R3AS start transfer.

8/13/2019 7 11 2012 Vishal Joshi


37

Figure 35 shows first step of starting initial data transfer load where source,

destination, and actual data to be transferred is to be provided.

Figure 35. Click on execute, object transfer started.

Figure 36 shows status (confirmation page) of data transfer process. It shows

that the process has already been started and currently under running state. Figure 37

shows the process started within whole list of running processes.

Figure 38 capture shows status of data transfer process. It shows process has

already been started and currently under running state.

8/13/2019 7 11 2012 Vishal Joshi


38

Figure 36. Status check under R3AM1 (monitor objects).

8/13/2019 7 11 2012 Vishal Joshi


39

Figure 37. Data transfer is in progress.

8/13/2019 7 11 2012 Vishal Joshi


40

Figure 38. Data transfer in progress close view.

8/13/2019 7 11 2012 Vishal Joshi


41

CHAPTER V

SIMULATING DATA TRANSFER

PROCESS FROM IVIEWS

1. URL iview: iview is executed by running URL.

2. Transactional iview: iview is executed by running transaction.

Access Via URL Iview

Accessing SAP dataset by running iview, it executes URL mentioned within

it. Ultimately it connects to GuiXT Web server and then to SAP CRM/ECC server and

accesses information.

Login to SAP NetWeaver Portal and Run CRM_WEB_UI iview (Figures 39-

41).

Selecting data to transfer (Figure 42).

Checking Transfer Status. Status can be checked with button below, ‘Check

Transfer Status’; we need to execute that by doing mouse right click and then selecting

‘Execute’ (Figure 43). Showing as Running Process. Figure 44 shows the status of data transfer

process. It shows that the process has already been started and currently under running

state. (Note: With the help of other pushbuttons, Subscription, Logical Systems and RFC

connection can be checked.

8/13/2019 7 11 2012 Vishal Joshi


42

Figure 39. Logon screen for web server.

Figure 40. Launch pad menu.

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


44

Figure 43. Execute option to display progress.

Figure 44. Object running status.

8/13/2019 7 11 2012 Vishal Joshi


45

Running Same Process from

Transactional Iview

Transactional iview enables user to run any SAP transaction from NetWeaver

Portal by running transaction mentioned within. In this case, it will be running R3AS

transaction.

Transactional iview for R3AS Transaction

This transaction is required to start initial data transfer between CRM and

ECC. When we execute this iview, it processes transaction behind and take user to

mentioned transaction (Figure 45).

Figure 45. Running T-iview.

8/13/2019 7 11 2012 Vishal Joshi


46

Figure 46 shows user logon screen for SAP CRM client from NetWeaver

Portal.

Figure 46. User logon screen.

After executing the above transaction, it leads to the remote login to the ERP-

ECC system to get the object mentioned within transaction (Figure 47).

Figure 47. T.iview transfer in progress.

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


48

These techniques increase the possibility of erroneous data transmission from

person to person which could result in chaos at the end. My project targets such

scenarios. All of the above factors have been considered during implementation. The

following are key points of this project:

Central web access to multiple clients avoids individual installation and

configuration efforts.

Central implementation of project reduces human error possibilities which are

likely to happen during independent implementations.

As configuration and script files reside within a single instance, it reduces data

redundancy.

Saves time.

Custom GuiXT access to transactions reduces knowledge transfer efforts.

Users do not have to know details about transaction codes.

Operating system independent—can be accessed from Mac or Windows OS

where web browser can be launched.

Required system hardware is very basic, unlike other machines that require

supporting hardware to install Java stack bundled with SAPGUI.

Updates are not required at individual end—scripts updates, server updates

can be done under a central machine which hosts this project setup.

Independent of SAPGUI and patch level upgrades.

If error happens, system has been configured in such a way that it would send

an email to alert the administrator immediately.

8/13/2019 7 11 2012 Vishal Joshi


49

Money saving.

Go green/environment supporting, as it does not require any packaged

software delivery.

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


52

SAP Community Network. (n.d.b). SAP forum homepage. Retrieved from

http://scn.sap.com/docs/DOC-18971

SAP Community Network. (2010). What is a BDoc? Retrieved from

http://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=210076330

SAP Community Network. (2012). CRM web client UI framework . Retrieved from

http://wiki.sdn.sap.com/wiki/display/CRM/CRM+Web+Client+UI+

Framework

SAP CRM. (2012). In Wikipedia. Retrieved March 23, 2012 from

http://en.wikipedia.org/wiki/SAP_CRM

SAP ERP. (2012). In Wikipedia. Retrieved March 23, 2012 from

http://en.wikipedia.org/wiki/SAP_ERP

SAP Help Portal. (n.d.). SAP NetWeaver . Retrieved from http://help.sap.com/netweaver

SAP Help Portal. (2012a). Generate/change RFC connections. Retrieved from

http://help.sap.com/saphelp_sm32/helpdata/en/b3/dd773dd1210968e1000000

0a114084/content.htm

SAP Help Portal. (2012b). RFC processing with the RFC adapter . Retrieved from

http://help.sap.com/saphelp_nw04/helpdata/en/25/76cd3bae738826e10000000

a11402f/content.htm

SAP Netweaver Portal. (n.d.). You’re your business work better and faster with

integrated, role-based enterprise portal software. Retrieved from

http://www.sap.com/platform/netweaver/components/portal/index.epx

SAP Techies. (n.d.). SAP support portal . Retrieved from http://www.saptechies.com/

8/13/2019 7 11 2012 Vishal Joshi


8/13/2019 7 11 2012 Vishal Joshi


APPENDIX A

8/13/2019 7 11 2012 Vishal Joshi


TECHNICAL ACRONYMS

BI: Business intelligence concept.

BA: Business analytics concept.

BPI dataset: Business Process Integration elements.

CRM: Customer relationship management.

ECC 6.0: ERP central component .Its new version of SAP R/3 (Real time 3).

EIM: Enterprise information management.

EPM: Enterprise products management.

iView: Program that calls up data from any information source and outputs this

data in the content area of the portal.

RFC: Technique to establish connection between 2 clients, known as Remote

Function Call. This link will be established between end ‘B’ and end ‘C’.

7 11 2012 Vishal Joshi

Documents

Transcript of 7 11 2012 Vishal Joshi